Mobile Network Experience Report Switzerland May 2020

Switzerland

Mobile Network Experience Report
May 2020

Opensignal Active Userbase in Switzerland
Total Devices
58,959
Total Measurements
160,133,906
Data Collection Period
Feb 01 Apr 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Swisscom rates Excellent in Games Experience

We saw tight competition between Swisscom and Salt in our new experiential measure of mobile gaming, but Swisscom became the first operator in Switzerland to win Opensignal’s Games Experience, picking up an Excellent rating (85 and above, on a 100-point scale). Opensignal's measure of Games Experience characterizes the experience of playing popular mobile gaming genres like battle royale, MOBA, and Real Time Strategy (RTS) games, of which Fortnite, PUBG and Brawl Stars are examples.

Swisscom users experience the fastest speeds

Swisscom is the operator to beat when it comes to mobile speeds in Switzerland. In Download Speed Experience the operator was less than a point shy of the 50 Mbps mark. Our users on Swisscom’s network experienced more than 15 Mbps faster overall download speeds, compared to other networks. Swisscom also won our Upload Speed Experience with a massive lead — with users’ average speeds at least 4 Mbps faster than our users on Sunrise and Salt.

Swiss Video Experience ratings range from Very Good to Excellent

Video Experience remains Excellent for Swisscom, and nears that bar for Salt and Sunrise.The experience that Swisscom users enjoyed when streaming videos on their smartphones continues to be rated Excellent (above 75 on a 100-point scale). Swisscom led with a Video experience score of 78.1, Sunrise’s was 0.3 shy of an Excellent rating with 74.7 ahead of Salt’s 73.9, putting both operators into the Very Good category.

Salt and Swisscom remain in a dead heat for Voice Experience

Salt and Swisscom were statistically tied for our Voice Experience award for the second report in a row. It was a close-run race in this category with less than 3.2 points (out of 100) separating all three operators. With scores above 80 our top two operators for this metric maintained a Good Voice App Experience rating, but Sunrise ended up with an Acceptable rating with a score of 79.

Introduction

A quick look at our latest awards table and it's very clear that one operator is dominating the mobile network experience in Switzerland. Swisscom won five awards outright and drew in a further two; the operator not only held on to our speed metrics and Video Experience but also swept away our inaugural awards — Games Experience and 4G Coverage Experience.

In this report we examined the mobile network experience of the three main mobile network operators in Switzerland: Swisscom, Sunrise and Salt, over 90 days beginning February 1, 2020, to see how they fared, and further delved deeper into five cities, comparing the results of these three operators. With two of the three operators now having launched 5G services commercially in parts of the country, we have also included our users’ 5G experience measurements in our overall metric categories to understand the true user experience.

In Switzerland, operators are currently facing challenges in deploying and expanding their next-generation networks. While much of the focus is still on 5G, 4G continues to play a vital role because it is the network generation that handles the vast majority of users’ traffic and is the technology that most smartphones are using. Additionally, the early 5G networks continue to rely on 4G connections to operate because they use 5G non-standalone access. The 4G Availability scores observed by our Swiss 4G users show that they spent more than 93% of their time connected to a 4G signal in the first quarter of 2020.

Opensignal Awards Table

Mobile Experience Awards, Switzerland
May 2020, Switzerland Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
May 2020, Switzerland
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
May 2020, Switzerland
Voice App Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Sunrise
74.7
Salt
73.9
Swisscom
78.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

When it comes to delivering video over a smartphone, one operator continues to stand out in Switzerland. Once again, Swisscom won our Video Experience award and maintained an Excellent rating (75 and above) with a score of 78.1 on a 100-point scale. Meanwhile, Sunrise and Salt just missed the same category — by 0.3 and 1.2 points respectively — and ended up in the Very Good category.

Video Experience
in 0-100 points
Sunrise
74.7
Salt
73.9
Swisscom
78.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
76.1 (± 0.58) 76.2 (± 0.51) 79.2 (± 0.26)
3G Video Experience
54.4 (± 3.61) 53.5 (± 3.60) 63.2 (± 2.23)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.58)
76 (± 0.51)
79 (± 0.26)
3G Video Experience in 0-100 points
54 (± 3.61)
54 (± 3.60)
63 (± 2.23)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

An Excellent rating means users enjoy a very consistent experience across all video streaming providers and resolutions, with fast loading times and almost non-existent stalling.

Looking at Video Experience on 4G networks only, all three operators earned Excellent ratings. While Swisscom was less than a point shy of reaching the 80 points mark, Sunrise and Salt were statistically tied for the next place.

Games Experience

In this report, we took a first look at the mobile gaming experience in Switzerland at the operator level. Our newly released Games Experience metric measures real-world mobile network conditions to assess the mobile multiplayer games experience felt by users on different networks, and scores it on a 100-point point scale. It considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The game types tested include some of the most popular real-time multiplayer mobile gaming genres of which Fortnite, PUBG, and Brawl Stars are examples.

Games Experience
in 0-100 points
Sunrise
76.6
Salt
84.5
Swisscom
85.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
80.8 (± 1.22) 85.1 (± 0.02) 85.1 (± 0.01)
3G Games Experience
39.2 (± 0.70) 40.5 (± 3.84) 69.2 (± 2.18)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
81 (± 1.22)
85 (± 0.02)
85 (± 0.01)
3G Games Experience in 0-100 points
39 (± 0.70)
40 (± 3.84)
69 (± 2.18)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

We saw two operators — Sunrise and Salt — come almost neck-and-neck in our measurements, but Swisscom won our first Games Experience award with a score of 85.1 to achieve an Excellent rating (85 and above), making it the first operator to gain an Excellent rating in one of our country reports. Salt followed the winner closely, separated by less than a point (84.5) to finish second, while Sunrise was significantly behind at 76.6. With scores in the 75-85 range, both Salt and Sunrise earned a Good rating. An Excellent rating means the gameplay experience is controllable, with users receiving immediate feedback on their actions without noticeable delay. As we descend the ratings, users’ control over their gameplay declines, and they encounter more delays between their actions and the outcomes in the game.

Voice App Experience

The use of over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger has become more popular thanks to ubiquitous data coverage. Opensignal measured the quality of our users’ experience on these apps by using a 100-point scale model, which is derived from the International Telecommunications Union (ITU)-based approach for quantifying overall voice quality.

Voice App Experience
in 0-100 points
Sunrise
79.0
Salt
82.1
Swisscom
82.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.7 (± 0.36) 83.0 (± 0.29) 82.4 (± 0.21)
3G Voice App Experience
69.7 (± 1.62) 74.0 (± 1.20) 78.8 (± 0.80)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.36)
83 (± 0.29)
82 (± 0.21)
3G Voice App Experience in 0-100 points
70 (± 1.62)
74 (± 1.20)
79 (± 0.80)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

We continue to see fierce competition in Switzerland’s Voice App Experience as Swisscom and Salt remain statistically tied for this award. While both of these two operators maintained a Good rating (80-87), Sunrise was just a point shy of achieving the same rating and ended up in the Acceptable category.

A Good rating means our users were largely satisfied with voice app calls, although some experienced minor quality impairments, such as a hazy background, low volume, and very occasional clicking sounds or distortion. An Acceptable rating indicates that these call quality impairments are more perceptible during a call, which can be annoying for users.

Download Speed Experience

Once again our users in Switzerland enjoyed the fastest download speeds on Swisscom’s network. The operator retained our Download Speed Experience award with an outstandingly superior score of 49.6 Mbps — 45% faster than its closest competitor Sunrise’s score of 34.2 Mbps, and 54.2% faster than Salt’s score of 32.2 Mbps.

Download Speed Experience
in Mbps
Sunrise
34.2
Salt
32.2
Swisscom
49.6
0 12.5 25 37.5 50
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
35.9 (± 0.72) 35.1 (± 0.73) 52.3 (± 0.61)
3G Download Speed
5.2 (± 0.32) 6.0 (± 0.34) 6.9 (± 0.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Download Speed in Mbps
36 (± 0.72)
35 (± 0.73)
52 (± 0.61)
3G Download Speed in Mbps
5 (± 0.32)
6 (± 0.34)
7 (± 0.29)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

When evaluating Switzerland’s 4G Download Speeds exclusively, Swisscom continues to be the only operator whose users have surpassed the 50 Mbps mark, with a score of 52.3 Mbps — more than 16 Mbps ahead of both its rivals.

Upload Speed Experience

With the increasing use of social media and content sharing, mobile users are not just consuming content but are also creating content. This means that upload speeds have become an increasingly important aspect of the mobile network experience.

Upload Speed Experience
in Mbps
Sunrise
13.3
Salt
14.2
Swisscom
18.3
0 5 10 15 20
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
14.1 (± 0.29) 15.7 (± 0.29) 19.5 (± 0.23)
3G Upload Speed
1.6 (± 0.14) 1.8 (± 0.18) 2.2 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Upload Speed in Mbps
14 (± 0.29)
16 (± 0.29)
19 (± 0.23)
3G Upload Speed in Mbps
2 (± 0.14)
2 (± 0.18)
2 (± 0.10)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Swisscom moved further ahead of the pack in Upload Speed Experience with users on its network experiencing uplink speeds of 18.3 Mbps, on average. Salt finished second, with a significantly lower score of 14.2 Mbps, followed by Sunrise at 13.3 Mbps — 28.8% and 38% lower than Swisscom’s winning score.

4G Availability

We saw a very slight improvement in this category from all three operators (0.9 to 1.2 percentage points), and it’s common to see the growth starting to stall in our measurements once an operator crosses the 85% mark.

4G Availability
% of time
Sunrise
94.1
Salt
89.5
Swisscom
94.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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For the second report in a row, Swisscom and Sunrise ended up in a statistical tie for our 4G Availability award, with scores above 94%. This means that 4G users on both the networks, on average, are now able to connect to 4G services more than 94% of the time. On the other hand, Salt is within half a percentage point of the 90% mark and if it continues to progress with the current pace, we should see our users on all three of Switzerland's operators enjoying over 90% 4G Availability in the next report.

Switzerland's high 4G Availability scores are particularly impressive, given the topographical challenges the operators face in this mountainous region. And our data shows there is no large divide in mobile experience across the geographical regions, suggesting that the majority of Swiss users will benefit from the growing 5G network, regardless of where they live in the mountainous landscape.

4G Coverage Experience

Swisscom was the winner in Opensignal’s first-ever 4G Coverage Experience in Switzerland with a score of 9.8 on a scale of 1-10. Sunrise came in second with a score of 9.5 and Salt came in third with a score of 9.1.

4G Coverage Experience
in 0-10 points
Sunrise
9.5
Salt
9.1
Swisscom
9.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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TThe 4G Coverage Experience metric measures how mobile subscribers experience 4G coverage on an operator’s network in all the locations that matter to everyday users, such as where they live, work and travel.

Regional Analysis

In our regional analysis of five of the largest cities in Switzerland — Basel, Bern, Geneva, Lausanne and Zurich — we saw fierce competition between all three operators. Out of a total of 30 awards for the taking, only 17 awards were won outright, of which 16 were won by Swisscom while Salt won one award. But given its dominance at the national level, it was not surprising to see Swisscom win the lion's share of our awards. The remaining 13 (out of 30) awards resulted in a tie between two or more operators.

Swisscom dominated Video Experience in our city analysis: It won in three cities — Bern, Basel and Geneva — and drew for first place with Sunrise in the remaining two. Our Swisscom users enjoyed an Excellent Video Experience in each of these cities.

There was no clear winner in Games Experience; Salt and Swisscom tied for first place in four out of five cities — Basel, Bern, Lausanne and Zurich, while Sunrise and Swisscom ended up in a dead heat in Geneva. Our users observed an Excellent Games Experience in all five cities on Swisscom’s networks and four cities on Salt’s network. This was also the case for our users on Sunrise’s network only in Geneva.

Turning to our speed metrics, in Download Speed Experience Swisscom won outright in Basel, Bern and Zurich with users’ speeds above 54 Mbps and it drew for first place in Geneva and Lausanne. Our users observed the fastest download speeds of 57.9 Mbps on Swisscom’s network in Basel. In Upload Speed Experience Swisscom claimed a clean sweep, as users saw outstanding speeds — above 22.5 Mbps — in all five cities.

Our national results were largely mirrored at the city level in 4G Availability; Sunrise and Swisscom came toe-to-toe in Bern, Geneva and Lausanne, while in Basel and Zurich we saw a three-way split for the first place. Users on all three networks saw 4G Availability above 90%, except for Salt users in Geneva and Lausanne. Meanwhile, Sunrise surpassed the 95% mark in our measurements in Bern.

Select any region below to display individual breakdown

Basel

Video Experience
in Basel
in 0-100 points
Sunrise
72.9
Salt
75.5
Swisscom
80.3
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Games Experience
in Basel
in 0-100 points
Sunrise
79.0
Salt
85.1
Swisscom
85.1
Download Image
Voice App Experience
in Basel
in 0-100 points
Sunrise
80.7
Salt
83.9
Swisscom
81.1
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Download Speed Experience
in Basel
in Mbps
Sunrise
41.3
Salt
30.7
Swisscom
57.9
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Upload Speed Experience
in Basel
in Mbps
Sunrise
17.4
Salt
18.5
Swisscom
22.7
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4G Availability
in Basel
in %
Sunrise
93.8
Salt
90.3
Swisscom
92.4
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Bern

Video Experience
in Bern
in 0-100 points
Sunrise
76.9
Salt
71.8
Swisscom
80.5
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Games Experience
in Bern
in 0-100 points
Sunrise
81.7
Salt
85.0
Swisscom
85.1
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Voice App Experience
in Bern
in 0-100 points
Sunrise
80.1
Salt
82.2
Swisscom
82.9
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Download Speed Experience
in Bern
in Mbps
Sunrise
42.8
Salt
37.2
Swisscom
56.2
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Upload Speed Experience
in Bern
in Mbps
Sunrise
16.2
Salt
15.6
Swisscom
22.7
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4G Availability
in Bern
in %
Sunrise
95.1
Salt
91.0
Swisscom
94.9
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Geneva

Video Experience
in Geneva
in 0-100 points
Sunrise
76.1
Salt
71.9
Swisscom
78.7
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Games Experience
in Geneva
in 0-100 points
Sunrise
85.0
Salt
77.9
Swisscom
85.1
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Voice App Experience
in Geneva
in 0-100 points
Sunrise
81.1
Salt
81.0
Swisscom
83.0
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Download Speed Experience
in Geneva
in Mbps
Sunrise
43.4
Salt
32.7
Swisscom
43.7
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Upload Speed Experience
in Geneva
in Mbps
Sunrise
16.3
Salt
15.7
Swisscom
22.6
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4G Availability
in Geneva
in %
Sunrise
94.8
Salt
89.3
Swisscom
93.6
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Lausanne

Video Experience
in Lausanne
in 0-100 points
Sunrise
79.4
Salt
72.5
Swisscom
80.1
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Games Experience
in Lausanne
in 0-100 points
Sunrise
82.2
Salt
85.0
Swisscom
85.1
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Voice App Experience
in Lausanne
in 0-100 points
Sunrise
79.3
Salt
81.8
Swisscom
83.0
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Download Speed Experience
in Lausanne
in Mbps
Sunrise
49.6
Salt
28.8
Swisscom
48.4
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Upload Speed Experience
in Lausanne
in Mbps
Sunrise
17.8
Salt
16.3
Swisscom
23.5
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4G Availability
in Lausanne
in %
Sunrise
93.0
Salt
87.8
Swisscom
94.5
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Zurich

Video Experience
in Zurich
in 0-100 points
Sunrise
77.5
Salt
75.6
Swisscom
78.7
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Games Experience
in Zurich
in 0-100 points
Sunrise
80.0
Salt
85.1
Swisscom
85.1
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Voice App Experience
in Zurich
in 0-100 points
Sunrise
79.9
Salt
83.3
Swisscom
82.8
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Download Speed Experience
in Zurich
in Mbps
Sunrise
40.7
Salt
31.4
Swisscom
54.3
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Upload Speed Experience
in Zurich
in Mbps
Sunrise
17.1
Salt
17.1
Swisscom
23.0
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4G Availability
in Zurich
in %
Sunrise
93.4
Salt
92.5
Swisscom
93.4
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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