Germany

Mobile Network Experience Report
May 2020

Opensignal Active Userbase in Germany
Total Devices
809,175
Total Measurements
2,776,385,555
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

Telekom wins five awards but misses Voice App and Games Experience

Telekom won five of our seven national awards, including our new 4G Coverage Experience, but has lost the Voice App Experience award to Vodafone, while they both drew for our latest addition — Games Experience

Telekom reaches the Excellent Video Experience category

All three operators showed considerable gains in Video Experience with Telekom landing in the Excellent (75 and above) category at 78.0 points, while O2 joined Vodafone in the Very Good (65-75) category having improved 7.5 points compared to six months ago.

It’s close in Games Experience between joint award winners Telekom and Vodafone

Mobile users in Germany benefit from a Good Games Experience as all three mobile operators achieved the Good (75-85) category. Telekom and Vodafone drew for our first Games Experience award, scoring just over 83 points, while O2 followed four points behind at 79.2. Opensignal’s Games Experience metric uses measurements of real-world mobile network conditions to assess the mobile multiplayer games experience felt by users on different networks and scores it on a 0-to-100-point scale.

Telekom is speeding up again after a pause

While six months ago we reported that Telekom appeared to have taken its foot off the gas, having shown no statistical improvements in Download Speed Experience compared to May 2019, Telekom is now speeding up again, marking a 5.6 Mbps improvement — which is also the greatest increase out of the three operators — and reaching 38.6 Mbps in Download Speed Experience. Vodafone and O2 also improved — by 4.3 Mbps and 5.2 Mbps, respectively.

Telekom reaches 90% 4G Availability, but Vodafone and O2 are closing in

Telekom has now passed the 90% mark in 4G Availability, but Vodafone has halved its gap and is now only 2 percentage points behind at 88.3%. O2 showed the largest improvement of 8.3 percentage points moving up from 72.3% to 80.6%.

Introduction

In our latest look at the Mobile Network Experience report in Germany we can see that Telekom is still dominating our awards table winning five out of seven national awards and tying in one more. But things are not as rosy as they might seem for Telekom. While Telekom gained additional ground on its rivals in both Upload and Download Speed Experience, Telekom conceded some ground in Video Experience and 4G Availability, lost the Voice App Experience award to Vodafone, and didn’t secure an edge in our newly-launched Games Experience award as Telekom drew with Vodafone. In a world where smartphone users are spending more and more time on their devices, watching videos, using OTT services to make calls and playing mobile video games, we are seeing Germany’s mobile market dynamics changing and Telekom appears to be in a weaker position than what we have seen of late.

Vodafone and O2 are not resting idly. In this report we have seen the two operators recording improvements across all metrics, with many of them being in the double-digits. Vodafone is now challenging Telekom in our three experiential metrics, winning Voice App Experience, drawing Games Experience and gaining ground in Video Experience.

In this report we have looked at the 90-day data period from the start of January, and measured the user experience across all our key metrics for Germany's three leading operators — O2, Telekom and Vodafone — both at a national level and in 24 of the country's largest cities.

Opensignal Awards Table

Mobile Experience Awards, Germany
May 2020, Germany Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
May 2020, Germany
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
May 2020, Germany
Games Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telekom
78.0
Vodafone
74.4
O2
70.4
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

All three operators improved by more than 5 points (out of 100) in Video Experience compared to six months ago. Telekom moved up a category reaching the Excellent Video Experience at 78 points, while Vodafone barely missed achieving a score of 75 which would have tipped it into the next category together with Telekom. O2 recorded the greatest improvement of 7.5 points, reducing its gap with the other two operators and joining Vodafone in the Very Good Video Experience category.

Video Experience
in 0-100 points
Telekom
78.0
Vodafone
74.4
O2
70.4
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
78.5 (± 0.14) 75.5 (± 0.17) 71.6 (± 0.22)
3G Video Experience
71.5 (± 0.76) 60.7 (± 1.00) 64.0 (± 0.60)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
78 (± 0.14)
76 (± 0.17)
72 (± 0.22)
3G Video Experience in 0-100 points
72 (± 0.76)
61 (± 1.00)
64 (± 0.60)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

While Vodafone nearly missed the Excellent category in Video Experience, the operator reached it in 4G Video Experience by scoring 75.5 points. Telekom on the other hand was the only operator to score a Very Good 3G Video Experience with 71.5 points, while Vodafone and O2 landed in the Good category, meaning their users are likely to experience slower loading and more stalling, especially at higher resolutions when they connect to 3G networks.

Games Experience

Opensignal has measured the mobile gaming experience at the operator level in Germany for the first time. Telekom and Vodafone drew for our award scoring just over 83 points, landing in the Good category (75-85). O2 followed four points behind at 79.2 points, joining the other two operators in the Good category. This means that most of our German users across all three national mobile operators found the gameplay experience generally controllable and most of them received immediate feedback between their actions and the outcomes in the game.

Games Experience
in 0-100 points
Telekom
83.6
Vodafone
83.1
O2
79.2
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
85.0 (± 0.01) 85.0 (± 0.01) 83.9 (± 0.32)
3G Games Experience
57.0 (± 1.33) 61.4 (± 1.14) 58.7 (± 0.68)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
85 (± 0.01)
85 (± 0.01)
84 (± 0.32)
3G Games Experience in 0-100 points
57 (± 1.33)
61 (± 1.14)
59 (± 0.68)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Opensignal’s newly released Games Experience measures real-world mobile network conditions to assess the mobile multiplayer games experience felt by users on different networks and scores it on a 0-to-100-point scale. It considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Fortnite and Arena of Valor — played around the world.

Voice App Experience

Vodafone scored 81.4 points and snatched our second Voice App Experience award from Telekom, although Telekom was just slightly behind with a score of 81.0 points. Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union for quantifying overall voice call quality with a series of calibrated technical parameters.

Voice App Experience
in 0-100 points
Telekom
81.0
Vodafone
81.4
O2
80.1
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.3 (± 0.12) 81.7 (± 0.11) 80.7 (± 0.11)
3G Voice App Experience
76.3 (± 0.46) 78.1 (± 0.37) 77.3 (± 0.24)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.12)
82 (± 0.11)
81 (± 0.11)
3G Voice App Experience in 0-100 points
76 (± 0.46)
78 (± 0.37)
77 (± 0.24)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

We saw fierce competition in this category, with less than 1.3 points (out of 100) separating the three German mobile operators. All three operators are now in the Good (80-87) category, which means many users were generally satisfied, although some might have experienced minor quality impairments, with the occasional clicking sound or distortion.

Download Speed Experience

While six months ago we reported that Telekom appeared to have taken its foot off the gas, having shown no statistical improvements in Download Speed Experience compared to May 2019, Telekom is now speeding up again, recording a 5.6 Mbps improvement in users’ speed, and reaching 38.6 Mbps in Download Speed Experience. Vodafone and O2 improved by 4.3 Mbps and 5.2 Mbps respectively, but the experience of their users is still 12.5 Mbps and 15.1 Mbps behind Telekom.

Download Speed Experience
in Mbps
Telekom
38.6
Vodafone
26.2
O2
23.6
0 10 20 30 40
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
40.5 (± 0.28) 27.7 (± 0.20) 26.2 (± 0.17)
3G Download Speed
10.8 (± 0.17) 7.8 (± 0.15) 9.1 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Download Speed in Mbps
40 (± 0.28)
28 (± 0.20)
26 (± 0.17)
3G Download Speed in Mbps
11 (± 0.17)
8 (± 0.15)
9 (± 0.09)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Breaking down download speed by technology generation, we see Telekom passing the 40 Mbps mark in 4G Download Speed, while Vodafone and O2 lag behind at 27.7 Mbps and 26.2 Mbps respectively. Telekom’s users also experienced faster 3G Download Speeds of 10.8 Mbps, although Telekom’s lead in the 3G submetric is not as large as it is for 4G.

Upload Speed Experience

The three German operators recorded significant improvements in Upload Speed Experience between 1.6 Mbps and 2.0 Mbps, after showing small or no significant change in our previous report. Telekom is now leading with 13.1 Mbps, while O2 and Vodafone are well behind with 8.6 Mbps and 7.9 Mbps respectively.

Upload Speed Experience
in Mbps
Telekom
13.1
Vodafone
7.9
O2
8.6
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.9 (± 0.10) 8.4 (± 0.06) 9.8 (± 0.06)
3G Upload Speed
1.9 (± 0.04) 2.0 (± 0.05) 1.9 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | May 2020 | © Opensignal Limited
4G Upload Speed in Mbps
14 (± 0.10)
8 (± 0.06)
10 (± 0.06)
3G Upload Speed in Mbps
2 (± 0.04)
2 (± 0.05)
2 (± 0.02)
Mobile Network Experience Report | May 2020 | © Opensignal Inc.

Upload speeds are typically slower than download speeds, as current mobile broadband technologies tend to be focused on providing the best possible downstream rates for users consuming content. But the increasing use of social media, content sharing and video chat applications shows that mobile users are not just consuming content but are also creating it. This means that upload speeds are an increasingly important aspect of the mobile network experience.

4G Availability

After seeing Telekom’s 4G Availability stagnate in our last report, our users on its network have now seen the metric rise again. Although Telekom recorded the smallest improvement in 4G Availability — of 4.4 percentage points across the three national operators, this was enough to pass the 90% mark. Vodafone has halved its gap with Telekom and is now only 2 percentage points behind at 88.3%. O2 is also closing in, but the operator is still 7.7 percentage points behind Vodafone.

4G Availability
% of time
Telekom
90.3
Vodafone
88.3
O2
80.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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In the last year, Vodafone and O2 have been consistently closing their 4G Availability gap with the incumbent operator. Vodafone’s 4G Availability increased by 8.9 percentage points, from 79.4% in May 2019 to the current 88.3%, while O2 increased by 13.3 percentage points from 67.3% to 80.6%. In the same period, Telekom moved up 4.8 percentage points to reach 90.3% 4G Availability.

4G Coverage Experience

In our first look at the 4G Coverage Experience in Germany, Telekom won the award with a score of 9.4 points (on a scale of 0-10), while Vodafone and O2 followed behind with a score of 9.0 and 8.1 points respectively.

4G Coverage Experience
in 0-10 points
Telekom
9.4
Vodafone
9.0
O2
8.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our analysis of 24 of Germany’s largest cities where we had a total of 144 awards up for the taking, we saw Telekom winning 71 awards and tying for an additional 61. Vodafone won 9 awards and collected 56 draws, while O2 tied for 33 prizes. 20 awards resulted in a three-way draw.

Telekom's dominance in our speed and Video Experience metrics at a national level was reflected in Germany's cities. Telekom won all 24 Upload Speed Experience awards. Of the Download Speed Experience awards, Telekom won 22 outright, tied in Düsseldorf with Vodafone, while losing to the UK-based operator group in Frankfurt. We also saw some of our highest scores on Telekom's network, with the operator passing the 60 Mbps Download Speed Experience milestone in Cologne where it reached 60.6 Mbps. Telekom dominated our Video Experience awards winning in 20 cities and collecting draws with Vodafone in Augsburg, Freiburg, Karlsruhe and Saarbrücken.

Out of the total 48 Games Experience and Voice App Experience awards, 43 resulted in a tie between 2 or even all three operators. Telekom managed to win Games Experience awards outright in Dortmund and Essen, while Vodafone won in Augsburg. Dortmund and Münster were the only two cities not resulting in a Voice App Experience draw, with Telekom winning in the former city and Vodafone in the latter. Interestingly, our users in Berlin, Düsseldorf, Hamburg, Leipzig and Nuremberg saw an Excellent Games Experience score (85 and above) across all three operators.

While we have seen Vodafone and O2 closing their 4G Availability gap compared to Telekom at the national level, this was even more evident at the city level. Of the 24 awards available across the cities, 16 cities resulted in a draw with 6 of them being a three-way tie. Vodafone won in Berlin, Bremen, Dresden, Hamburg, Munich and Saarbrücken, while Telekom won only in Frankfurt and Freiburg.

Select any region below to display individual breakdown

Aachen

Video Experience
in Aachen
in 0-100 points
Telekom
80.9
Vodafone
73.1
O2
67.9
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Games Experience
in Aachen
in 0-100 points
Telekom
85.1
Vodafone
85.1
O2
74.9
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Voice App Experience
in Aachen
in 0-100 points
Telekom
82.0
Vodafone
82.7
O2
79.1
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Download Speed Experience
in Aachen
in Mbps
Telekom
54.7
Vodafone
23.8
O2
21.0
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Upload Speed Experience
in Aachen
in Mbps
Telekom
17.9
Vodafone
7.1
O2
6.0
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4G Availability
in Aachen
in %
Telekom
88.0
Vodafone
86.0
O2
86.1
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Augsburg

Video Experience
in Augsburg
in 0-100 points
Telekom
77.9
Vodafone
78.2
O2
69.6
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Games Experience
in Augsburg
in 0-100 points
Telekom
79.8
Vodafone
85.1
O2
80.8
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Voice App Experience
in Augsburg
in 0-100 points
Telekom
81.6
Vodafone
83.2
O2
81.0
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Download Speed Experience
in Augsburg
in Mbps
Telekom
44.6
Vodafone
36.3
O2
24.7
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Upload Speed Experience
in Augsburg
in Mbps
Telekom
17.9
Vodafone
8.9
O2
9.6
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4G Availability
in Augsburg
in %
Telekom
91.0
Vodafone
93.5
O2
88.6
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Berlin

Video Experience
in Berlin
in 0-100 points
Telekom
79.9
Vodafone
78.9
O2
71.7
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Games Experience
in Berlin
in 0-100 points
Telekom
85.1
Vodafone
85.1
O2
85.0
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Voice App Experience
in Berlin
in 0-100 points
Telekom
82.6
Vodafone
82.7
O2
81.1
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Download Speed Experience
in Berlin
in Mbps
Telekom
56.0
Vodafone
52.6
O2
27.3
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Upload Speed Experience
in Berlin
in Mbps
Telekom
17.7
Vodafone
11.3
O2
10.8
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4G Availability
in Berlin
in %
Telekom
92.7
Vodafone
94.0
O2
91.5
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Bochum

Video Experience
in Bochum
in 0-100 points
Telekom
83.0
Vodafone
71.7
O2
74.5
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Games Experience
in Bochum
in 0-100 points
Telekom
85.1
Vodafone
79.5
O2
85.0
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Voice App Experience
in Bochum
in 0-100 points
Telekom
82.1
Vodafone
81.2
O2
81.7
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Download Speed Experience
in Bochum
in Mbps
Telekom
55.5
Vodafone
21.5
O2
30.5
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Upload Speed Experience
in Bochum
in Mbps
Telekom
16.9
Vodafone
6.0
O2
12.0
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4G Availability
in Bochum
in %
Telekom
90.5
Vodafone
82.4
O2
92.1
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Bonn

Video Experience
in Bonn
in 0-100 points
Telekom
82.5
Vodafone
75.0
O2
71.2
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Games Experience
in Bonn
in 0-100 points
Telekom
85.1
Vodafone
85.1
O2
84.5
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Voice App Experience
in Bonn
in 0-100 points
Telekom
82.8
Vodafone
83.0
O2
80.9
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Download Speed Experience
in Bonn
in Mbps
Telekom
59.8
Vodafone
28.0
O2
31.1
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Upload Speed Experience
in Bonn
in Mbps
Telekom
18.5
Vodafone
6.9
O2
9.3
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4G Availability
in Bonn
in %
Telekom
91.1
Vodafone
89.3
O2
90.3
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Bremen

Video Experience
in Bremen
in 0-100 points
Telekom
81.2
Vodafone
77.1
O2
71.4
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Games Experience
in Bremen
in 0-100 points
Telekom
85.1
Vodafone
84.8
O2
84.9
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Voice App Experience
in Bremen
in 0-100 points
Telekom
82.7
Vodafone
81.9
O2
80.8
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Download Speed Experience
in Bremen
in Mbps
Telekom
55.9
Vodafone
33.2
O2
27.7
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Upload Speed Experience
in Bremen
in Mbps
Telekom
17.0
Vodafone
8.6
O2
8.9
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4G Availability
in Bremen
in %
Telekom
91.8
Vodafone
94.2
O2
87.9
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Cologne

Video Experience
in Cologne
in 0-100 points
Telekom
81.2
Vodafone
75.4
O2
74.1
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Games Experience
in Cologne
in 0-100 points
Telekom
85.1
Vodafone
85.1
O2
81.9
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Voice App Experience
in Cologne
in 0-100 points
Telekom
82.6
Vodafone
82.9
O2
81.0
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Download Speed Experience
in Cologne
in Mbps
Telekom
60.6
Vodafone
38.9
O2
31.2
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Upload Speed Experience
in Cologne
in Mbps
Telekom
17.8
Vodafone
9.8
O2
10.8
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Dortmund

Video Experience
in Dortmund
in 0-100 points
Telekom
81.3
Vodafone
73.2
O2
74.3
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Games Experience
in Dortmund
in 0-100 points
Telekom
85.1
Vodafone
83.9
O2
84.0
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Voice App Experience
in Dortmund
in 0-100 points
Telekom
83.4
Vodafone
81.6
O2
81.2
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Download Speed Experience
in Dortmund
in Mbps
Telekom
53.4
Vodafone
35.9
O2
35.5
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Upload Speed Experience
in Dortmund
in Mbps
Telekom
15.3
Vodafone
9.4
O2
10.8
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4G Availability
in Dortmund
in %
Telekom
92.3
Vodafone
85.4
O2
92.4
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Dresden

Video Experience
in Dresden
in 0-100 points
Telekom
80.6
Vodafone
75.1
O2
69.5
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Games Experience
in Dresden
in 0-100 points
Telekom
85.1
Vodafone
83.8
O2
82.3
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Voice App Experience
in Dresden
in 0-100 points
Telekom
82.1
Vodafone
81.8
O2
79.8
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Download Speed Experience
in Dresden
in Mbps
Telekom
55.8
Vodafone
32.6
O2
21.6
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Upload Speed Experience
in Dresden
in Mbps
Telekom
18.7
Vodafone
9.7
O2
8.7
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4G Availability
in Dresden
in %
Telekom
90.5
Vodafone
94.0
O2
84.2
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Duisburg

Video Experience
in Duisburg
in 0-100 points
Telekom
79.0
Vodafone
73.0
O2
70.8
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Games Experience
in Duisburg
in 0-100 points
Telekom
85.1
Vodafone
81.2
O2
77.7
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Voice App Experience
in Duisburg
in 0-100 points
Telekom
82.3
Vodafone
81.4
O2
80.0
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Download Speed Experience
in Duisburg
in Mbps
Telekom
54.9
Vodafone
24.8
O2
27.9
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Upload Speed Experience
in Duisburg
in Mbps
Telekom
15.7
Vodafone
7.4
O2
8.7
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4G Availability
in Duisburg
in %
Telekom
88.8
Vodafone
86.4
O2
90.7
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Dusseldorf

Video Experience
in Dusseldorf
in 0-100 points
Telekom
80.4
Vodafone
76.1
O2
72.3
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Games Experience
in Dusseldorf
in 0-100 points
Telekom
85.2
Vodafone
85.1
O2
85.0
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Voice App Experience
in Dusseldorf
in 0-100 points
Telekom
83.0
Vodafone
83.2
O2
81.3
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Download Speed Experience
in Dusseldorf
in Mbps
Telekom
59.4
Vodafone
53.5
O2
31.2
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Upload Speed Experience
in Dusseldorf
in Mbps
Telekom
17.8
Vodafone
13.7
O2
10.1
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4G Availability
in Dusseldorf
in %
Telekom
88.7
Vodafone
92.7
O2
92.0
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Essen

Video Experience
in Essen
in 0-100 points
Telekom
79.9
Vodafone
74.1
O2
73.2
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Games Experience
in Essen
in 0-100 points
Telekom
85.2
Vodafone
85.1
O2
84.3
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Voice App Experience
in Essen
in 0-100 points
Telekom
84.0
Vodafone
83.0
O2
81.7
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Download Speed Experience
in Essen
in Mbps
Telekom
52.8
Vodafone
33.3
O2
28.9
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Upload Speed Experience
in Essen
in Mbps
Telekom
14.5
Vodafone
9.2
O2
11.2
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4G Availability
in Essen
in %
Telekom
91.1
Vodafone
88.3
O2
91.5
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Frankfurt

Video Experience
in Frankfurt
in 0-100 points
Telekom
80.7
Vodafone
78.5
O2
70.6
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Games Experience
in Frankfurt
in 0-100 points
Telekom
85.2
Vodafone
85.1
O2
79.5
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Voice App Experience
in Frankfurt
in 0-100 points
Telekom
82.8
Vodafone
82.3
O2
80.4
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Download Speed Experience
in Frankfurt
in Mbps
Telekom
41.6
Vodafone
49.7
O2
19.8
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Upload Speed Experience
in Frankfurt
in Mbps
Telekom
16.7
Vodafone
12.4
O2
8.2
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4G Availability
in Frankfurt
in %
Telekom
92.3
Vodafone
90.5
O2
84.9
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Freiburg

Video Experience
in Freiburg
in 0-100 points
Telekom
80.5
Vodafone
81.3
O2
55.6
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Games Experience
in Freiburg
in 0-100 points
Telekom
85.0
Vodafone
85.1
O2
69.7
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Voice App Experience
in Freiburg
in 0-100 points
Telekom
83.0
Vodafone
83.4
O2
79.2
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Download Speed Experience
in Freiburg
in Mbps
Telekom
47.2
Vodafone
37.3
O2
12.1
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Upload Speed Experience
in Freiburg
in Mbps
Telekom
15.3
Vodafone
9.9
O2
4.8
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4G Availability
in Freiburg
in %
Telekom
92.5
Vodafone
87.6
O2
69.4
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Hamburg

Video Experience
in Hamburg
in 0-100 points
Telekom
79.9
Vodafone
77.6
O2
69.9
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Games Experience
in Hamburg
in 0-100 points
Telekom
85.0
Vodafone
85.0
O2
85.0
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Voice App Experience
in Hamburg
in 0-100 points
Telekom
81.6
Vodafone
82.5
O2
80.4
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Download Speed Experience
in Hamburg
in Mbps
Telekom
50.1
Vodafone
40.5
O2
23.9
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Upload Speed Experience
in Hamburg
in Mbps
Telekom
16.5
Vodafone
9.7
O2
10.3
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4G Availability
in Hamburg
in %
Telekom
90.7
Vodafone
93.6
O2
88.7
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Hannover

Video Experience
in Hannover
in 0-100 points
Telekom
80.6
Vodafone
72.6
O2
75.0
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Games Experience
in Hannover
in 0-100 points
Telekom
85.1
Vodafone
80.1
O2
85.0
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Voice App Experience
in Hannover
in 0-100 points
Telekom
82.4
Vodafone
80.4
O2
81.8
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Download Speed Experience
in Hannover
in Mbps
Telekom
50.6
Vodafone
24.2
O2
30.0
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Upload Speed Experience
in Hannover
in Mbps
Telekom
17.0
Vodafone
9.1
O2
10.1
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4G Availability
in Hannover
in %
Telekom
92.3
Vodafone
93.2
O2
91.6
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Karlsruhe

Video Experience
in Karlsruhe
in 0-100 points
Telekom
79.3
Vodafone
77.7
O2
70.6
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Games Experience
in Karlsruhe
in 0-100 points
Telekom
85.0
Vodafone
85.1
O2
81.6
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Voice App Experience
in Karlsruhe
in 0-100 points
Telekom
82.2
Vodafone
82.3
O2
80.7
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Download Speed Experience
in Karlsruhe
in Mbps
Telekom
50.2
Vodafone
27.6
O2
26.1
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Upload Speed Experience
in Karlsruhe
in Mbps
Telekom
14.0
Vodafone
9.0
O2
8.8
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4G Availability
in Karlsruhe
in %
Telekom
85.9
Vodafone
83.0
O2
89.3
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Köln

4G Availability
in Köln
in %
Telekom
91.9
Vodafone
91.9
O2
90.7
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Leipzig

Video Experience
in Leipzig
in 0-100 points
Telekom
81.8
Vodafone
77.3
O2
74.3
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Games Experience
in Leipzig
in 0-100 points
Telekom
85.1
Vodafone
85.1
O2
85.1
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Voice App Experience
in Leipzig
in 0-100 points
Telekom
83.1
Vodafone
82.5
O2
81.3
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Download Speed Experience
in Leipzig
in Mbps
Telekom
56.9
Vodafone
29.1
O2
37.6
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Upload Speed Experience
in Leipzig
in Mbps
Telekom
17.5
Vodafone
9.2
O2
12.3
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4G Availability
in Leipzig
in %
Telekom
91.3
Vodafone
93.4
O2
91.9
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Mannheim

Video Experience
in Mannheim
in 0-100 points
Telekom
81.1
Vodafone
77.3
O2
73.5
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Games Experience
in Mannheim
in 0-100 points
Telekom
85.0
Vodafone
85.0
O2
80.2
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Voice App Experience
in Mannheim
in 0-100 points
Telekom
81.7
Vodafone
83.1
O2
80.0
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Download Speed Experience
in Mannheim
in Mbps
Telekom
49.9
Vodafone
27.2
O2
31.0
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Upload Speed Experience
in Mannheim
in Mbps
Telekom
16.4
Vodafone
7.6
O2
10.3
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4G Availability
in Mannheim
in %
Telekom
91.8
Vodafone
93.3
O2
89.8
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Munich

Video Experience
in Munich
in 0-100 points
Telekom
80.1
Vodafone
78.8
O2
74.6
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Games Experience
in Munich
in 0-100 points
Telekom
82.8
Vodafone
85.0
O2
85.0
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Voice App Experience
in Munich
in 0-100 points
Telekom
81.4
Vodafone
81.8
O2
81.5
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Download Speed Experience
in Munich
in Mbps
Telekom
49.9
Vodafone
40.2
O2
37.5
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Upload Speed Experience
in Munich
in Mbps
Vodafone
10.0
O2
12.2
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4G Availability
in Munich
in %
Telekom
90.6
Vodafone
93.1
O2
90.9
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Munster

Video Experience
in Munster
in 0-100 points
Telekom
79.5
Vodafone
74.8
O2
66.4
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Games Experience
in Munster
in 0-100 points
Telekom
85.1
Vodafone
85.1
O2
84.8
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Voice App Experience
in Munster
in 0-100 points
Telekom
82.4
Vodafone
84.4
O2
82.2
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Download Speed Experience
in Munster
in Mbps
Telekom
53.8
Vodafone
43.9
O2
35.0
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Upload Speed Experience
in Munster
in Mbps
Telekom
15.6
Vodafone
10.0
O2
9.7
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4G Availability
in Munster
in %
Telekom
89.6
Vodafone
89.7
O2
91.0
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Nuremberg

Video Experience
in Nuremberg
in 0-100 points
Telekom
81.5
Vodafone
77.4
O2
73.8
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Games Experience
in Nuremberg
in 0-100 points
Telekom
85.1
Vodafone
85.0
O2
85.0
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Voice App Experience
in Nuremberg
in 0-100 points
Telekom
82.7
Vodafone
83.0
O2
82.0
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Download Speed Experience
in Nuremberg
in Mbps
Telekom
47.9
Vodafone
27.1
O2
31.3
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Upload Speed Experience
in Nuremberg
in Mbps
Telekom
18.8
Vodafone
9.3
O2
11.6
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4G Availability
in Nuremberg
in %
Telekom
93.9
Vodafone
92.8
O2
93.8
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Saarbrucken

Video Experience
in Saarbrucken
in 0-100 points
Telekom
76.3
Vodafone
79.6
O2
69.6
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Games Experience
in Saarbrucken
in 0-100 points
Telekom
85.1
Vodafone
85.0
O2
76.4
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Voice App Experience
in Saarbrucken
in 0-100 points
Telekom
83.2
Vodafone
80.9
O2
80.4
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Download Speed Experience
in Saarbrucken
in Mbps
Telekom
35.4
Vodafone
26.0
O2
11.8
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Upload Speed Experience
in Saarbrucken
in Mbps
Telekom
13.5
Vodafone
7.5
O2
7.9
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4G Availability
in Saarbrucken
in %
Telekom
85.6
Vodafone
91.5
O2
81.0
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Stuttgart

Video Experience
in Stuttgart
in 0-100 points
Telekom
79.6
Vodafone
76.7
O2
76.3
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Games Experience
in Stuttgart
in 0-100 points
Telekom
85.0
Vodafone
85.0
O2
84.2
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Voice App Experience
in Stuttgart
in 0-100 points
Telekom
82.0
Vodafone
81.4
O2
81.5
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Download Speed Experience
in Stuttgart
in Mbps
Telekom
50.7
Vodafone
42.9
O2
34.4
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Upload Speed Experience
in Stuttgart
in Mbps
Telekom
15.9
Vodafone
10.8
O2
11.4
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4G Availability
in Stuttgart
in %
Telekom
87.6
Vodafone
91.3
O2
89.7
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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