Uruguay

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Uruguay
Total Devices
16,153
Total Measurements
47,655,074
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Movistar snatches the Video Experience award from Antel

While all three operators improve their Video Experience scores, Movistar outpaces its rivals to win Opensignal’s award with a score of 71.9 ahead of second placed Antel’s 69.6. However, all three operators have moved into the Excellent category for Video Experience demonstrating a strong performance compared with our last report on Uruguay six months ago.

Antel users have the fastest download speed by a margin of almost 5 Mbps

There are big differences in the ranking of operators on Download Speed Experience compared with Opensignal’s unique Video Experience measurement. Antel comfortably won the Download Speed Experience award again with a speed of 22.9 Mbps, with Movistar in second place and Claro users seeing speeds approximately 10 Mbps slower at 12.8 Mbps.

In our new Games Experience award, Antel and Movistar are joint winners

Opensignal launched the first award for mobile Games Experience in Uruguay. The metric characterizes the experience of playing multiplayer mobile games like Fortnite, Arena of Valor or PUBG on a 0-100 point scale. Both winners fall into the Fair category for Games Experience with scores just over 67, compared with third placed Claro that ranks Poor with a score of 55.1.

Movistar improves the most in Voice App Experience

Six months ago Antel and Claro shared the award. But now Claro users’ experience has improved only slightly from 77.7 to 79.1 on our 100-point scale, while Movistar has jumped ahead going from 73.6 to 80.5 to tie with Antel for the leading experience.

Movistar users spend the most time connected to 4G

The award winner for 4G Availability remains Movistar as it further improves its users’ experience rising from 90.6% last time to hit 92.6% this time. While both Movistar and Claro improved, the greatest jump was for Claro users whose 4G Availability improved from 78.5% to 85.1%. However, Antel comfortably wins our 4G Coverage award with a score of 8.8 on our ten-point scale.

Introduction

In just Opensignal’s second report into the mobile network experience in Uruguay, we again look at how the country’s operators compare. This time in addition to our usual metrics, we examine mobile gaming and give our first Games Experience award.

Opensignal Awards Table

Mobile Experience Awards, Uruguay
April 2020, Uruguay Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, Uruguay
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
April 2020, Uruguay
Games Experience
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Antel
69.6
Movistar
71.9
Claro
69.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Movistar wins the Video Experience award this time, toppling previous winner Antel. This is perhaps especially striking because we see a different winner for Download Speed Experience indicating the importance of testing video separately from file download speeds or other kinds of application.

Our Video Experience approach measures real-world mobile video streams and uses an ITU-based way for determining the perceived video quality. The calculation takes into account multiple inputs including picture quality, video loading time, and the amount of time video playback stalls among others. We report Video Experience on a scale of 0-100.

While just under 3 points separate the experience of users on each of the operators, there is a greater variation when we examine video experience by network generation. Overall award winner Movistar users have a very similar 4G Video Experience score to Antel users, with scores of 76.6 and 77.0 respectively, but Movistar users enjoy a markedly better Video Experience when connected to a 3G network with a score of 55.5 compared with Antel’s 3G Video Experience of 38.4. While Claro ranks third overall, its users have the best 3G Video Experience with a score of 61.2.

Video Experience
in 0-100 points
Antel
69.6
Movistar
71.9
Claro
69.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
77.0 (± 0.65) 76.6 (± 0.72) 71.5 (± 1.49)
3G Video Experience
38.4 (± 3.15) 55.5 (± 3.29) 61.2 (± 4.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
77 (± 0.65)
77 (± 0.72)
71 (± 1.49)
3G Video Experience in 0-100 points
38 (± 3.15)
55 (± 3.29)
61 (± 4.05)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Games Experience

For the first time, Opensignal has revealed the winners for Games Experience in Uruguay. Our award is jointly won by Antel and Movistar whose scores fall into the Fair category meaning there is plenty of room for improvement. Claro drops into the Poor category with a score of 55.1 on our one hundred point scale.

Games Experience is a measure of the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like Fortnite or MOBA (multiplayer online battle arena) titles like Arena of Valor. A number of factors combine to determine the eventual score including jitter, packet loss and latency. A high score improves the feel of gameplay and means a game’s artificial intelligence is less likely to take over to smooth over issues with network communications that could otherwise interrupt play.

Games Experience
in 0-100 points
Antel
67.7
Movistar
67.5
Claro
55.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
75.0 (± 1.11) 75.0 (± 1.64) 59.7 (± 1.91)
3G Games Experience
39.6 (± 1.02) 41.0 (± 4.32) 40.0 (± 5.26)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
75 (± 1.11)
75 (± 1.64)
60 (± 1.91)
3G Games Experience in 0-100 points
40 (± 1.02)
41 (± 4.32)
40 (± 5.26)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Voice App Experience

In Voice App Experience Movistar has jumped from the third placed operator six months ago to jointly win the award with Antel this time. On our 0-100 point scale, both winners rated as Good with scores just over the 80 mark. However, third placed Claro just fell into the Acceptable category with a score of 79.1.

Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger, etc. — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying the perceived call quality.

Voice App Experience
in 0-100 points
Antel
80.1
Movistar
80.5
Claro
79.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.7 (± 0.41) 82.3 (± 0.54) 80.1 (± 0.74)
3G Voice App Experience
73.1 (± 1.17) 74.1 (± 1.74) 75.6 (± 1.61)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
82 (± 0.41)
82 (± 0.54)
80 (± 0.74)
3G Voice App Experience in 0-100 points
73 (± 1.17)
74 (± 1.74)
76 (± 1.61)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Download Speed Experience

All three operators saw improvements in the download speeds that their users experienced compared with our last report. However, the rankings of the operators remained unchanged, with Antel winning the Download Speed Experience award, followed by Movistar and then Claro, whose users’ speed was approximately 10 Mbps slower than the 22.9 Mbps average download speed enjoyed by leader Antel.

Notably, Opensignal’s analysis of Uruguay’s mobile network experience demonstrates that helping your users to see the fastest average download speeds does not automatically mean you will win all of the other awards. While Antel comfortably won the Opensignal Download Speed Experience award, it failed to win the awards for Video Experience or 4G Availability, and had to settle for a tie on Games Experience and Voice App Experience.

Download Speed Experience
in Mbps
Antel
22.9
Movistar
18.7
Claro
12.8
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
27.5 (± 0.58) 22.6 (± 0.72) 14.8 (± 0.69)
3G Download Speed
3.7 (± 0.16) 5.2 (± 0.30) 6.5 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
28 (± 0.58)
23 (± 0.72)
15 (± 0.69)
3G Download Speed in Mbps
4 (± 0.16)
5 (± 0.30)
7 (± 0.39)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Upload Speed Experience

Like Download, Antel also wins the Upload Speed Experience award, and with the same ranking of operators as last time and so for Download Speed Experience. All three operators improved their scores by approximately 2 Mbps, with Claro seeing the biggest percentage jump. Upload speeds are important for users sharing photos or videos, or sending large email attachments.

Upload Speed Experience
in Mbps
Antel
10.6
Movistar
7.7
Claro
6.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
12.9 (± 0.28) 9.7 (± 0.32) 7.4 (± 0.35)
3G Upload Speed
0.8 (± 0.06) 0.7 (± 0.05) 1.4 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.28)
10 (± 0.32)
7 (± 0.35)
3G Upload Speed in Mbps
1 (± 0.06)
1 (± 0.05)
1 (± 0.15)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Latency Experience

Latency is a measure of the responsiveness of a mobile network. The lower the value, the lower the delay and the better the experience. Antel wins this award with a latency of 47.7ms compared with the 52.1ms experienced by Movistar users and Claro again ranks third with the slowest latency of 61.8ms.

Latency Experience
in ms The lower the figure the better the latency
Antel
47.7
Movistar
52.1
Claro
61.8
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
40.0 (± 0.39) 46.2 (± 0.37) 59.4 (± 1.02)
3G Latency
80.1 (± 2.29) 72.8 (± 2.14) 69.6 (± 1.60)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
40 (± 0.39)
46 (± 0.37)
59 (± 1.02)
3G Latency in ms
80 (± 2.29)
73 (± 2.14)
70 (± 1.60)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

4G Availability

While in our last report there were more than 12 percentage points separating the first and last operator for 4G Availability, this time the gap has narrowed to just 7.5 percentage points. Movistar has again won the award with 92.6%, meaning its users were able to connect to a 4G network more of the time than were Antel users with a score of 88.1% or Claro users’ score of 85.1%.

4G Availability
% of time
Antel
88.1
Movistar
92.6
Claro
85.1
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Antel
8.8
Movistar
7.8
Claro
7.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Regional Analysis

For the first time, we report on two regions of Uruguay, Montevideo and Canelones, and we see big differences in the winners in each location.

In Montevideo, Antel wins outright five of our awards and jointly wins the awards for 4G Availability and Voice App Experience. By winning Video Experience here, Antel turns around the national trend where Movistar is the winner. But the gap to Movistar is modest, with a Video Experience score of 72.7 just behind Antel’s 74.6.

By contrast in Canelones, Movistar wins the Video Experience and 4G Availability awards outright plus has two joint wins. Antel’s award haul is limited here to outright wins in Download and Upload Speed Experience, as well as Latency Experience, plus ties in Games Experience and Voice App Experience with Movistar on both and additionally Claro on the latter.

Select any region below to display individual breakdown

Canelones

Video Experience
in Canelones
in 0-100 points
Antel
71.4
Claro
68.6
Movistar
74.8
Download Image
Games Experience
in Canelones
in 0-100 points
Antel
68.7
Claro
57.6
Movistar
70.5
Download Image
Voice App Experience
in Canelones
in 0-100 points
Antel
80.6
Claro
79.6
Movistar
81.0
Download Image
Download Speed Experience
in Canelones
in Mbps
Antel
26.9
Claro
12.6
Movistar
19.8
Download Image
Upload Speed Experience
in Canelones
in Mbps
Antel
11.4
Claro
6.0
Movistar
8.2
Download Image
Latency Experience
in Canelones
in ms
Antel
38.9
Claro
61.1
Movistar
49.0
Download Image
4G Availability
in Canelones
in %
Antel
88.3
Claro
85.5
Movistar
93.8
Download Image

Montevideo

Video Experience
in Montevideo
in 0-100 points
Claro
69.0
Movistar
72.7
Antel
74.6
Download Image
Games Experience
in Montevideo
in 0-100 points
Claro
54.6
Movistar
69.6
Antel
72.9
Download Image
Voice App Experience
in Montevideo
in 0-100 points
Claro
79.2
Movistar
80.9
Antel
80.8
Download Image
Download Speed Experience
in Montevideo
in Mbps
Claro
12.2
Movistar
17.8
Antel
27.4
Download Image
Upload Speed Experience
in Montevideo
in Mbps
Claro
5.8
Movistar
8.3
Antel
11.7
Download Image
Latency Experience
in Montevideo
in ms
Claro
60.2
Movistar
50.9
Antel
40.4
Download Image
4G Availability
in Montevideo
in %
Claro
87.0
Movistar
94.0
Antel
92.1
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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