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While all three operators improve their Video Experience scores, Movistar outpaces its rivals to win Opensignal’s award with a score of 71.9 ahead of second placed Antel’s 69.6. However, all three operators have moved into the Excellent category for Video Experience demonstrating a strong performance compared with our last report on Uruguay six months ago.
There are big differences in the ranking of operators on Download Speed Experience compared with Opensignal’s unique Video Experience measurement. Antel comfortably won the Download Speed Experience award again with a speed of 22.9 Mbps, with Movistar in second place and Claro users seeing speeds approximately 10 Mbps slower at 12.8 Mbps.
Opensignal launched the first award for mobile Games Experience in Uruguay. The metric characterizes the experience of playing multiplayer mobile games like Fortnite, Arena of Valor or PUBG on a 0-100 point scale. Both winners fall into the Fair category for Games Experience with scores just over 67, compared with third placed Claro that ranks Poor with a score of 55.1.
Six months ago Antel and Claro shared the award. But now Claro users’ experience has improved only slightly from 77.7 to 79.1 on our 100-point scale, while Movistar has jumped ahead going from 73.6 to 80.5 to tie with Antel for the leading experience.
The award winner for 4G Availability remains Movistar as it further improves its users’ experience rising from 90.6% last time to hit 92.6% this time. While both Movistar and Claro improved, the greatest jump was for Claro users whose 4G Availability improved from 78.5% to 85.1%. However, Antel comfortably wins our 4G Coverage award with a score of 8.8 on our ten-point scale.
In just Opensignal’s second report into the mobile network experience in Uruguay, we again look at how the country’s operators compare. This time in addition to our usual metrics, we examine mobile gaming and give our first Games Experience award.
| Mobile Experience Awards Uruguay | |||
|---|---|---|---|
April 2020,
Uruguay Report
|
A
Antel
|
M
Movistar
|
C
Claro
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
April 2020,
Uruguay
|
|---|---|
|
Video Experience
|
M
Movistar
|
|
Download Speed Experience
|
A
Antel
|
|
Upload Speed Experience
|
A
Antel
|
|
Latency Experience
|
A
Antel
|
|
4G Availability
|
M
Movistar
|
|
4G Coverage Experience
|
A
Antel
|
|
Mobile Experience Awards Draws
|
April 2020, Uruguay
|
|---|---|
|
Games Experience
|
A
Antel
M
Movistar
|
|
Voice App Experience
|
A
Antel
M
Movistar
|
Movistar wins the Video Experience award this time, toppling previous winner Antel. This is perhaps especially striking because we see a different winner for Download Speed Experience indicating the importance of testing video separately from file download speeds or other kinds of application.
Our Video Experience approach measures real-world mobile video streams and uses an ITU-based way for determining the perceived video quality. The calculation takes into account multiple inputs including picture quality, video loading time, and the amount of time video playback stalls among others. We report Video Experience on a scale of 0-100.
While just under 3 points separate the experience of users on each of the operators, there is a greater variation when we examine video experience by network generation. Overall award winner Movistar users have a very similar 4G Video Experience score to Antel users, with scores of 76.6 and 77.0 respectively, but Movistar users enjoy a markedly better Video Experience when connected to a 3G network with a score of 55.5 compared with Antel’s 3G Video Experience of 38.4. While Claro ranks third overall, its users have the best 3G Video Experience with a score of 61.2.
|
Video Experience
Additional Metrics |
A
Antel
|
M
Movistar
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 77.0 (± 0.65) | 76.6 (± 0.72) | 71.5 (± 1.49) |
|
3G Video Experience
| 38.4 (± 3.15) | 55.5 (± 3.29) | 61.2 (± 4.05) |
| 4G Video Experience | in 0-100 points |
|
A
Antel
|
77 (± 0.65) |
|
M
Movistar
|
77 (± 0.72) |
|
C
Claro
|
71 (± 1.49) |
| 3G Video Experience | in 0-100 points |
|
A
Antel
|
38 (± 3.15) |
|
M
Movistar
|
55 (± 3.29) |
|
C
Claro
|
61 (± 4.05) |
For the first time, Opensignal has revealed the winners for Games Experience in Uruguay. Our award is jointly won by Antel and Movistar whose scores fall into the Fair category meaning there is plenty of room for improvement. Claro drops into the Poor category with a score of 55.1 on our one hundred point scale.
Games Experience is a measure of the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like Fortnite or MOBA (multiplayer online battle arena) titles like Arena of Valor. A number of factors combine to determine the eventual score including jitter, packet loss and latency. A high score improves the feel of gameplay and means a game’s artificial intelligence is less likely to take over to smooth over issues with network communications that could otherwise interrupt play.
|
Games Experience
Additional Metrics |
A
Antel
|
M
Movistar
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 75.0 (± 1.11) | 75.0 (± 1.64) | 59.7 (± 1.91) |
|
3G Games Experience
| 39.6 (± 1.02) | 41.0 (± 4.32) | 40.0 (± 5.26) |
| 4G Games Experience | in 0-100 points |
|
A
Antel
|
75 (± 1.11) |
|
M
Movistar
|
75 (± 1.64) |
|
C
Claro
|
60 (± 1.91) |
| 3G Games Experience | in 0-100 points |
|
A
Antel
|
40 (± 1.02) |
|
M
Movistar
|
41 (± 4.32) |
|
C
Claro
|
40 (± 5.26) |
In Voice App Experience Movistar has jumped from the third placed operator six months ago to jointly win the award with Antel this time. On our 0-100 point scale, both winners rated as Good with scores just over the 80 mark. However, third placed Claro just fell into the Acceptable category with a score of 79.1.
Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger, etc. — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying the perceived call quality.
|
Voice App Experience
Additional Metrics |
A
Antel
|
M
Movistar
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 81.7 (± 0.41) | 82.3 (± 0.54) | 80.1 (± 0.74) |
|
3G Voice App Experience
| 73.1 (± 1.17) | 74.1 (± 1.74) | 75.6 (± 1.61) |
| 4G Voice App Experience | in 0-100 points |
|
A
Antel
|
82 (± 0.41) |
|
M
Movistar
|
82 (± 0.54) |
|
C
Claro
|
80 (± 0.74) |
| 3G Voice App Experience | in 0-100 points |
|
A
Antel
|
73 (± 1.17) |
|
M
Movistar
|
74 (± 1.74) |
|
C
Claro
|
76 (± 1.61) |
All three operators saw improvements in the download speeds that their users experienced compared with our last report. However, the rankings of the operators remained unchanged, with Antel winning the Download Speed Experience award, followed by Movistar and then Claro, whose users’ speed was approximately 10 Mbps slower than the 22.9 Mbps average download speed enjoyed by leader Antel.
Notably, Opensignal’s analysis of Uruguay’s mobile network experience demonstrates that helping your users to see the fastest average download speeds does not automatically mean you will win all of the other awards. While Antel comfortably won the Opensignal Download Speed Experience award, it failed to win the awards for Video Experience or 4G Availability, and had to settle for a tie on Games Experience and Voice App Experience.
|
Download Speed Experience
Additional Metrics |
A
Antel
|
M
Movistar
|
C
Claro
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 27.5 (± 0.58) | 22.6 (± 0.72) | 14.8 (± 0.69) |
|
3G Download Speed
| 3.7 (± 0.16) | 5.2 (± 0.30) | 6.5 (± 0.39) |
| 4G Download Speed | in Mbps |
|
A
Antel
|
28 (± 0.58) |
|
M
Movistar
|
23 (± 0.72) |
|
C
Claro
|
15 (± 0.69) |
| 3G Download Speed | in Mbps |
|
A
Antel
|
4 (± 0.16) |
|
M
Movistar
|
5 (± 0.30) |
|
C
Claro
|
7 (± 0.39) |
Like Download, Antel also wins the Upload Speed Experience award, and with the same ranking of operators as last time and so for Download Speed Experience. All three operators improved their scores by approximately 2 Mbps, with Claro seeing the biggest percentage jump. Upload speeds are important for users sharing photos or videos, or sending large email attachments.
|
Upload Speed Experience
Additional Metrics |
A
Antel
|
M
Movistar
|
C
Claro
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 12.9 (± 0.28) | 9.7 (± 0.32) | 7.4 (± 0.35) |
|
3G Upload Speed
| 0.8 (± 0.06) | 0.7 (± 0.05) | 1.4 (± 0.15) |
| 4G Upload Speed | in Mbps |
|
A
Antel
|
13 (± 0.28) |
|
M
Movistar
|
10 (± 0.32) |
|
C
Claro
|
7 (± 0.35) |
| 3G Upload Speed | in Mbps |
|
A
Antel
|
1 (± 0.06) |
|
M
Movistar
|
1 (± 0.05) |
|
C
Claro
|
1 (± 0.15) |
Latency is a measure of the responsiveness of a mobile network. The lower the value, the lower the delay and the better the experience. Antel wins this award with a latency of 47.7ms compared with the 52.1ms experienced by Movistar users and Claro again ranks third with the slowest latency of 61.8ms.
|
Latency Experience
Additional Metrics |
A
Antel
|
M
Movistar
|
C
Claro
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 40.0 (± 0.39) | 46.2 (± 0.37) | 59.4 (± 1.02) |
|
3G Latency
| 80.1 (± 2.29) | 72.8 (± 2.14) | 69.6 (± 1.60) |
| 4G Latency | in ms |
|
A
Antel
|
40 (± 0.39) |
|
M
Movistar
|
46 (± 0.37) |
|
C
Claro
|
59 (± 1.02) |
| 3G Latency | in ms |
|
A
Antel
|
80 (± 2.29) |
|
M
Movistar
|
73 (± 2.14) |
|
C
Claro
|
70 (± 1.60) |
While in our last report there were more than 12 percentage points separating the first and last operator for 4G Availability, this time the gap has narrowed to just 7.5 percentage points. Movistar has again won the award with 92.6%, meaning its users were able to connect to a 4G network more of the time than were Antel users with a score of 88.1% or Claro users’ score of 85.1%.
For the first time, we report on two regions of Uruguay, Montevideo and Canelones, and we see big differences in the winners in each location.
In Montevideo, Antel wins outright five of our awards and jointly wins the awards for 4G Availability and Voice App Experience. By winning Video Experience here, Antel turns around the national trend where Movistar is the winner. But the gap to Movistar is modest, with a Video Experience score of 72.7 just behind Antel’s 74.6.
By contrast in Canelones, Movistar wins the Video Experience and 4G Availability awards outright plus has two joint wins. Antel’s award haul is limited here to outright wins in Download and Upload Speed Experience, as well as Latency Experience, plus ties in Games Experience and Voice App Experience with Movistar on both and additionally Claro on the latter.
Select any region or city below to display individual breakdown
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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