Thailand

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Thailand
Total Devices
2,216,324
Total Measurements
1,054,478,741
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Thailand now enjoys a Good Video Experience

TrueMove H kept our award in Video Experience with 62.2 points. In the last six months, our users in Thailand have seen noteworthy improvements in mobile Video Experience on each of the three networks, which in turn elevated their rating from Fair (40-55) to Good (55-65). The biggest improvements were observed by users on AIS’s network, as the operator’s score soared by at least 32%.

AIS claims our first Games Experience award in Thailand

Our brand-new measure shows that a typical Games Experience in Thailand can vary from Poor to Fair depending on the choice of operator. AIS became the first operator to win Opensignal’s new Games Experience award, and established a decent lead over its rivals — almost 11% ahead of second-placed DTAC. While both of them achieved a Fair rating, TrueMove H ended up with a Poor rating. Opensignal’s Games Experience quantifies how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience.

Thailand’s 4G access continues to grow

Our Thai users on each of the three networks are now able to connect to 4G more than 90% of the time. AIS won our 4G Availability award with a remarkable score of 94.9%, followed by DTAC and TrueMove H with 92.3% and 91.6% respectively. Such high scores reflect the omnipresence of LTE in the county, which will aid a smoother transition to 5G as the operators roll-out the next generation networks in the coming months.

All three Thai operators provided their users with an Acceptable Voice App Experience

There was fierce competition between all three operators for the Voice App Experience award, but AIS maintained its lead with 79.3 points. In the last six months, while our winner fell short of achieving a Good rating, and TrueMove H enhanced its rating from Poor to Acceptable, DTAC’s rating remained the same. This means that our Thai users across all networks now perceive an Acceptable Voice App Experience (74-80) while using OTT voice services on apps like WhatsApp, Facebook Messenger and Skype.

DTAC jumps into the lead in Download Speed Experience

Our users on DTAC’s network witnessed a 20% increase in Download Speed Experience, and with this improvement the operator not only accomplished the 10 Mbps milestone, but also broke the deadlock with TrueMoveH to win the Download Speed Experience award outright. DTAC’s users saw download speeds that on average were almost 8% higher than those observed by their AIS counterparts, and more than 10% higher than those observed by their TrueMoveH counterparts.

Introduction

Thailand’s mobile network experience keeps getting better. Since our last report, we have recorded some impressive improvements across the board from all three operators. On the other hand, as we have introduced two new measures of user experience — Games Experience and 4G Coverage Experience — we now see the dominant operator on our award table shift from TrueMove H to AIS. In this report, AIS won four out of seven award categories — Games Experience, Voice App Experience, 4G Availability and 4G Coverage Experience. And with 4G networks nearing maturity, AIS is also leading the 5G race — the operator has claimed to have launched the first 5G services in Thailand on the 2600MHz band, while DTAC is planning to deploy 5G in the 700Mhz band.

In this report, we've analyzed the mobile network experience for all three of Thailand's national operators — AIS, DTAC and TrueMove H — to see how they fared. Alongside the national analysis, we've also measured our users' experience in 27 provinces of the country to see how they match up regionally.

Opensignal Awards Table

Mobile Experience Awards, Thailand
April 2020, Thailand Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, Thailand
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
AIS
57.8
TrueMove H
62.2
DTAC
60.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Thailand’s mobile Video Experience is improving; all three operators garnered a Good rating (55-65) in our 100-point Video Experience scale. TrueMove H kept hold of our award with 62.2 points while DTAC trailed the winner closely with 60.5 points. AIS was in last place with a score below 60 points. A Good rating means that our users enjoy an acceptable experience when streaming mobile video at lower resolutions, but loading times can still be slow and stalling is not uncommon, especially at higher resolutions.

Video Experience
in 0-100 points
AIS
57.8
TrueMove H
62.2
DTAC
60.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
60.7 (± 0.34) 65.1 (± 0.31) 65.2 (± 0.41)
3G Video Experience
41.1 (± 1.08) 48.4 (± 0.98) 36.6 (± 1.28)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
61 (± 0.34)
65 (± 0.31)
65 (± 0.41)
3G Video Experience in 0-100 points
41 (± 1.08)
48 (± 0.98)
37 (± 1.28)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Our Thai users saw some impressive improvements in the quality of video streamed on their smartphones across all three networks as their Video Experience rating advanced from Fair (40-55) to Good since the last report. In our measurements, TrueMove H’s and DTAC’s score grew by 9.4 and 11.9 points respectively, while AIS’s score grew further by 14.2 points.

At the same time, when we look at Video Experience on 4G networks only, two operators —DTAC and TrueMoveH — garnered Very Good (65-75) ratings. DTAC and TrueMoveH came neck and neck with scores just above 65 points, while AIS was further behind in the Good category with 60.7 points.

Games Experience

In this report, we take our first look at the Games Experience in Thailand at the operator level. Our brand new metric measures how mobile users experience real-time multiplayer mobile gaming like Fortnite, Call of Duty Mobile, PUBG and Garena Freefire on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile games experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience.

Games Experience
in 0-100 points
AIS
74.9
TrueMove H
64.6
DTAC
67.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
80.2 (± 0.38) 70.4 (± 0.44) 72.9 (± 0.44)
3G Games Experience
51.8 (± 1.39) 39.6 (± 0.22) 41.2 (± 1.59)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
80 (± 0.38)
70 (± 0.44)
73 (± 0.44)
3G Games Experience in 0-100 points
52 (± 1.39)
40 (± 0.22)
41 (± 1.59)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

AIS became the first Thai operator to win our Games Experience award with a score of 74.9 points, followed by DTAC’s score of 67.7 points. While both operators earned a Fair rating (65-75), TrueMove H narrowly missed the same rating and ended up in the Poor category (40-65) with a score of 64.6 points. A Fair rating means most users deemed the experience “average”; it also indicates that the gameplay experience is generally controllable, with the majority of users noticing a delay between their actions and the outcomes in the game. And as we descend down to the Poor rating, most users find the experience unacceptable, with increased delays and lack of controllability in gameplay.

Voice App Experience

Opensignal's Voice App Experience quantifies the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger, etc. Measured on a scale of 0-100, this metric uses a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality.

Voice App Experience
in 0-100 points
AIS
79.3
TrueMove H
75.6
DTAC
76.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.3 (± 0.13) 77.1 (± 0.17) 77.7 (± 0.22)
3G Voice App Experience
73.3 (± 0.49) 68.7 (± 0.55) 70.2 (± 0.61)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.13)
77 (± 0.17)
78 (± 0.22)
3G Voice App Experience in 0-100 points
73 (± 0.49)
69 (± 0.55)
70 (± 0.61)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

We saw a tight competition with less than 4 points (out of 100) separating all three operators. AIS topped our measurements with 79.3 points and won the award in this category by boosting its score by 2.2 points in the last six months. DTAC followed closely behind with an improvement of 1.9 points to score 76.5 points, although the highest improvement was recorded on TrueMove H’s network — an increase of 3 points to score 75.6 points. With scores within the 74-80 range, all three operators are now in the Acceptable Voice App Experience category. An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion.

Download Speed Experience

In our last report, DTAC and TrueMove H were deadlocked for our Download Speed Experience metric, but six months later DTAC has pulled into the lead. The operator won our Download Speed Experience award with a score of 10 Mbps, while TrueMove H finished in last place with a score of 9.1 Mbps. That said, our users saw the greatest improvements on AIS’s network: the operator put in an impressive sprint of nearly 3 Mbps to score 9.3 Mbps.

Download Speed Experience
in Mbps
AIS
9.3
TrueMove H
9.1
DTAC
10.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
10.3 (± 0.11) 10.0 (± 0.08) 11.4 (± 0.12)
3G Download Speed
3.6 (± 0.07) 4.7 (± 0.07) 3.1 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
10 (± 0.11)
10 (± 0.08)
11 (± 0.12)
3G Download Speed in Mbps
4 (± 0.07)
5 (± 0.07)
3 (± 0.07)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

When we look at Thailand's download speed experience split by technology, the 4G Download Speed Experience mirrors our national results: DTAC led the pack with 11.4 Mbps followed by AIS and TrueMove H with 10.3 Mbps and 10 Mbps respectively. However, in 3G Download Speed Experience TrueMove H came out ahead with 4.7 Mbps.

Upload Speed Experience

In Upload Speed Experience, we've recorded decent increases from all three of Thailand's operators. TrueMove H remains the national leader in this category: our users observed a boost of at least 19% over the past six months with their upload speeds averaging 7.2 Mbps on its network. However, this was not the largest increase recorded in our measurements: DTAC’s score grew by at least 30%, while AIS’s score leapt by almost 44% as users on their network experienced upstream speeds of 3.3 Mbps and 5.8 Mbps respectively.

Upload Speed Experience
in Mbps
AIS
5.8
TrueMove H
7.2
DTAC
3.3
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.5 (± 0.06) 8.4 (± 0.05) 3.7 (± 0.03)
3G Upload Speed
1.5 (± 0.03) 1.6 (± 0.03) 1.3 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.06)
8 (± 0.05)
4 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.03)
2 (± 0.03)
1 (± 0.03)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

IIn 4G Upload Speed Experience, we saw a wide range of scores. TrueMove H triumphed with a score of 8.4 Mbps, which was 30% faster than AIS’s score of 6.5 Mbps and more than twice as fast as DTAC’s score of 3.7 Mbps. On the other hand, 3G Upload Speed Experience for all three operators remained below 2 Mbps.

4G Availability

4G accessibility in Thailand is approaching near ubiquitous levels. Since the last report, TrueMove H and DTAC have broken through the 90% mark for our 4G Availability metric joining AIS, which was the first Thai operator to achieve the same in our last report. AIS retained its lead and won the 4G Availability award with an impressive score of 94.9%, while DTAC scored 92.3% and moved ahead to finish second and TrueMove H trailed closely behind at 91.6%. This means that our Thai 4G users, on average, are now able to connect to 4G services more than 90% of the time regardless of the network they were on.

4G Availability
% of time
AIS
94.9
TrueMove H
91.6
DTAC
92.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

AIS also won our inaugural 4G Coverage Experience award in Thailand, with a score of 8.5 points (on a scale of 0-10). TrueMove H finished second with 7.9 points, while DTAC was further behind with 6.4 points.

4G Coverage Experience
in 0-10 points
AIS
8.5
TrueMove H
7.9
DTAC
6.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how our mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional breakdown, we examined 27 provinces of Thailand on our six primary metrics. AIS shone in our new measure of Games Experience, by winning individually in 22 provinces and drawing in a further five, including two — Krabi and Surin — where it tied with DTAC, one in Si Sa Ket with TrueMove H, and a three-way split in Kanchanaburi. Meanwhile, across all the provinces examined, our users enjoyed a Good Games Experience (75-85) in 12 provinces on AIS’s network.

The national results were also mirrored in Voice App Experience: AIS triumphed in 20 provinces, and tied for the first place in the remaining seven with either or both the rival operators. Our Thai users perceived a Good (80-87) Voice App Experience in 14 provinces on AIS’s network, which is superior to the average national experience. A Good rating means that many users were satisfied but some may have suffered from minor call quality impairments, while communicating via over-the-top (OTT) voice services.

In Video Experience, TrueMove H won in 9 provinces, and drew for the first place in a further 17 provinces — including four with AIS, 12 with DTAC, and a three-way-draw in Samut Sakhon. Meanwhile, DTAC’s sole win in this category was in Nakhon Si Thammarat. That said, our users enjoyed the best Video Experience on TrueMove H’s network in Nonthaburi.

Looking at our speed measurements, in Download Speed Experience, we saw a close run race with all three operators ending up in a dead heat in multiple provinces. DTAC individually won this category in five provinces, while AIS won in three of them. In Thailand, across all networks, our users on AIS’s network in Nonthaburi enjoyed the fastest Download Speed Experience of 17.2 Mbps, on average.

Going a little further, in Bangkok, one operator prevailed on almost all our metrics, and with a substantial lead in most of them. Our users on AIS’s network, experienced the fastest upload and download speeds of 14.9 Mbps and 9.9 Mbps respectively, enjoyed the best Games Experience and Voice App Experience with a Good rating, and saw the highest 4G Availability of 96%, in the capital. Only in Video Experience, they were at par with their Truemove H counterparts, as both the operators rated Very Good in this category with 66.1 points, which means that users observed fast loading times and only occasional stalling while streaming videos on their mobile phones.

Select any region below to display individual breakdown

Bangkok Metropolis

Video Experience
in Bangkok Metropolis
in 0-100 points
AIS
66.1
TrueMove H
66.1
DTAC
64.1
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Games Experience
in Bangkok Metropolis
in 0-100 points
AIS
81.9
TrueMove H
72.5
DTAC
73.4
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Voice App Experience
in Bangkok Metropolis
in 0-100 points
AIS
81.3
TrueMove H
78.3
DTAC
78.6
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Download Speed Experience
in Bangkok Metropolis
in Mbps
AIS
14.9
TrueMove H
11.3
DTAC
12.6
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Upload Speed Experience
in Bangkok Metropolis
in Mbps
AIS
9.9
TrueMove H
8.8
DTAC
3.9
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4G Availability
in Bangkok Metropolis
in %
AIS
96.2
TrueMove H
94.9
DTAC
94.3
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Buri Ram

Video Experience
in Buri Ram
in 0-100 points
AIS
47.0
TrueMove H
57.8
DTAC
56.4
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Games Experience
in Buri Ram
in 0-100 points
AIS
72.0
TrueMove H
61.4
DTAC
61.3
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Voice App Experience
in Buri Ram
in 0-100 points
AIS
78.1
TrueMove H
74.7
DTAC
74.2
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Download Speed Experience
in Buri Ram
in Mbps
AIS
5.9
TrueMove H
7.2
DTAC
7.8
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Upload Speed Experience
in Buri Ram
in Mbps
AIS
3.0
TrueMove H
5.7
DTAC
2.6
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4G Availability
in Buri Ram
in %
AIS
95.5
TrueMove H
89.4
DTAC
86.7
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Chachoengsao

Video Experience
in Chachoengsao
in 0-100 points
AIS
56.0
TrueMove H
62.6
DTAC
50.2
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Games Experience
in Chachoengsao
in 0-100 points
AIS
74.8
TrueMove H
65.7
DTAC
69.4
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Voice App Experience
in Chachoengsao
in 0-100 points
AIS
79.7
TrueMove H
75.8
DTAC
77.7
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Download Speed Experience
in Chachoengsao
in Mbps
AIS
9.6
TrueMove H
7.3
DTAC
8.6
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Upload Speed Experience
in Chachoengsao
in Mbps
AIS
5.2
TrueMove H
6.8
DTAC
2.7
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4G Availability
in Chachoengsao
in %
AIS
94.6
TrueMove H
90.7
DTAC
89.3
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Chiang Mai

Video Experience
in Chiang Mai
in 0-100 points
AIS
64.1
TrueMove H
66.1
DTAC
63.1
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Games Experience
in Chiang Mai
in 0-100 points
AIS
77.9
TrueMove H
71.2
DTAC
68.8
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Voice App Experience
in Chiang Mai
in 0-100 points
AIS
80.7
TrueMove H
78.8
DTAC
78.9
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Download Speed Experience
in Chiang Mai
in Mbps
AIS
11.5
TrueMove H
10.5
DTAC
10.1
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Upload Speed Experience
in Chiang Mai
in Mbps
AIS
7.4
TrueMove H
8.7
DTAC
3.6
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4G Availability
in Chiang Mai
in %
AIS
94.1
TrueMove H
92.3
DTAC
93.0
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Chiang Rai

Video Experience
in Chiang Rai
in 0-100 points
AIS
60.6
TrueMove H
63.5
DTAC
58.6
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Games Experience
in Chiang Rai
in 0-100 points
AIS
74.7
TrueMove H
64.0
DTAC
65.6
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Voice App Experience
in Chiang Rai
in 0-100 points
AIS
80.3
TrueMove H
76.6
DTAC
76.8
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Download Speed Experience
in Chiang Rai
in Mbps
AIS
9.0
TrueMove H
9.9
DTAC
8.6
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Upload Speed Experience
in Chiang Rai
in Mbps
AIS
5.5
TrueMove H
7.2
DTAC
2.9
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4G Availability
in Chiang Rai
in %
AIS
93.8
TrueMove H
91.0
DTAC
90.8
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Chon Buri

Video Experience
in Chon Buri
in 0-100 points
AIS
59.7
TrueMove H
63.4
DTAC
59.8
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Games Experience
in Chon Buri
in 0-100 points
AIS
81.4
TrueMove H
68.4
DTAC
71.7
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Voice App Experience
in Chon Buri
in 0-100 points
AIS
81.2
TrueMove H
76.6
DTAC
77.3
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Download Speed Experience
in Chon Buri
in Mbps
AIS
10.4
TrueMove H
9.1
DTAC
9.3
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Upload Speed Experience
in Chon Buri
in Mbps
AIS
6.3
TrueMove H
7.6
DTAC
3.2
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4G Availability
in Chon Buri
in %
AIS
95.7
TrueMove H
92.3
DTAC
94.2
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Kanchanaburi

Video Experience
in Kanchanaburi
in 0-100 points
AIS
55.5
TrueMove H
64.2
DTAC
64.7
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Games Experience
in Kanchanaburi
in 0-100 points
AIS
69.4
TrueMove H
72.7
DTAC
66.0
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Voice App Experience
in Kanchanaburi
in 0-100 points
AIS
78.4
TrueMove H
79.0
DTAC
76.8
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Download Speed Experience
in Kanchanaburi
in Mbps
AIS
7.2
TrueMove H
9.4
DTAC
13.2
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Upload Speed Experience
in Kanchanaburi
in Mbps
AIS
4.8
TrueMove H
6.8
DTAC
3.5
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4G Availability
in Kanchanaburi
in %
AIS
90.1
TrueMove H
89.1
DTAC
83.7
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Khon Kaen

Video Experience
in Khon Kaen
in 0-100 points
AIS
53.2
TrueMove H
60.3
DTAC
58.9
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Games Experience
in Khon Kaen
in 0-100 points
AIS
76.2
TrueMove H
66.4
DTAC
66.9
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Voice App Experience
in Khon Kaen
in 0-100 points
AIS
78.9
TrueMove H
75.4
DTAC
75.7
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Download Speed Experience
in Khon Kaen
in Mbps
AIS
9.3
TrueMove H
8.4
DTAC
9.1
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Upload Speed Experience
in Khon Kaen
in Mbps
AIS
4.8
TrueMove H
6.8
DTAC
3.1
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4G Availability
in Khon Kaen
in %
AIS
94.9
TrueMove H
93.5
DTAC
91.9
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Krabi

Video Experience
in Krabi
in 0-100 points
AIS
54.9
TrueMove H
61.3
DTAC
60.4
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Games Experience
in Krabi
in 0-100 points
AIS
73.3
TrueMove H
63.9
DTAC
71.3
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Voice App Experience
in Krabi
in 0-100 points
AIS
80.2
TrueMove H
76.3
DTAC
78.8
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Download Speed Experience
in Krabi
in Mbps
AIS
7.6
TrueMove H
9.1
DTAC
11.8
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Upload Speed Experience
in Krabi
in Mbps
AIS
4.3
TrueMove H
6.8
DTAC
3.7
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4G Availability
in Krabi
in %
AIS
93.3
TrueMove H
85.9
DTAC
87.3
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Nakhon Pathom

Video Experience
in Nakhon Pathom
in 0-100 points
AIS
60.2
TrueMove H
63.0
DTAC
61.9
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Games Experience
in Nakhon Pathom
in 0-100 points
AIS
83.1
TrueMove H
66.3
DTAC
71.8
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Voice App Experience
in Nakhon Pathom
in 0-100 points
AIS
81.0
TrueMove H
77.2
DTAC
78.6
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Download Speed Experience
in Nakhon Pathom
in Mbps
AIS
12.0
TrueMove H
9.3
DTAC
11.2
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Upload Speed Experience
in Nakhon Pathom
in Mbps
AIS
7.7
TrueMove H
7.9
DTAC
3.3
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4G Availability
in Nakhon Pathom
in %
AIS
94.9
TrueMove H
92.4
DTAC
93.5
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Nakhon Ratchasima

Video Experience
in Nakhon Ratchasima
in 0-100 points
AIS
49.9
TrueMove H
61.0
DTAC
59.1
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Games Experience
in Nakhon Ratchasima
in 0-100 points
AIS
72.5
TrueMove H
68.5
DTAC
66.6
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Voice App Experience
in Nakhon Ratchasima
in 0-100 points
AIS
78.8
TrueMove H
75.8
DTAC
77.6
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Download Speed Experience
in Nakhon Ratchasima
in Mbps
AIS
7.1
TrueMove H
9.6
DTAC
10.7
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Upload Speed Experience
in Nakhon Ratchasima
in Mbps
AIS
3.9
TrueMove H
7.2
DTAC
3.2
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4G Availability
in Nakhon Ratchasima
in %
AIS
95.5
TrueMove H
91.4
DTAC
90.7
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Nakhon Si Thammarat

Video Experience
in Nakhon Si Thammarat
in 0-100 points
AIS
52.5
TrueMove H
57.4
DTAC
62.7
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Games Experience
in Nakhon Si Thammarat
in 0-100 points
AIS
69.4
TrueMove H
45.0
DTAC
60.6
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Voice App Experience
in Nakhon Si Thammarat
in 0-100 points
AIS
78.4
TrueMove H
69.3
DTAC
74.6
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Download Speed Experience
in Nakhon Si Thammarat
in Mbps
AIS
6.5
TrueMove H
6.6
DTAC
8.9
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Upload Speed Experience
in Nakhon Si Thammarat
in Mbps
AIS
3.7
TrueMove H
5.0
DTAC
3.1
Download Image
4G Availability
in Nakhon Si Thammarat
in %
AIS
94.6
TrueMove H
83.8
DTAC
88.8
Download Image

Nonthaburi

Video Experience
in Nonthaburi
in 0-100 points
AIS
67.1
TrueMove H
68.2
DTAC
65.8
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Games Experience
in Nonthaburi
in 0-100 points
AIS
82.7
TrueMove H
71.5
DTAC
74.9
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Voice App Experience
in Nonthaburi
in 0-100 points
AIS
81.4
TrueMove H
77.9
DTAC
79.9
Download Image
Download Speed Experience
in Nonthaburi
in Mbps
AIS
17.2
TrueMove H
11.3
DTAC
13.6
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Upload Speed Experience
in Nonthaburi
in Mbps
AIS
10.4
TrueMove H
8.9
DTAC
4.1
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4G Availability
in Nonthaburi
in %
AIS
96.2
TrueMove H
93.3
DTAC
95.0
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Pathum Thani

Video Experience
in Pathum Thani
in 0-100 points
AIS
59.6
TrueMove H
64.9
DTAC
62.3
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Games Experience
in Pathum Thani
in 0-100 points
AIS
80.5
TrueMove H
71.0
DTAC
71.4
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Voice App Experience
in Pathum Thani
in 0-100 points
AIS
81.0
TrueMove H
77.4
DTAC
77.3
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Download Speed Experience
in Pathum Thani
in Mbps
AIS
11.2
TrueMove H
9.7
DTAC
11.6
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Upload Speed Experience
in Pathum Thani
in Mbps
AIS
8.0
TrueMove H
8.3
DTAC
3.6
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4G Availability
in Pathum Thani
in %
AIS
96.3
TrueMove H
94.2
DTAC
94.1
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Phra Nakhon Si Ayutthaya

Video Experience
in Phra Nakhon Si Ayutthaya
in 0-100 points
AIS
57.2
TrueMove H
63.0
DTAC
58.8
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Games Experience
in Phra Nakhon Si Ayutthaya
in 0-100 points
AIS
82.8
TrueMove H
71.0
DTAC
72.8
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Voice App Experience
in Phra Nakhon Si Ayutthaya
in 0-100 points
AIS
81.5
TrueMove H
78.7
DTAC
77.6
Download Image
Download Speed Experience
in Phra Nakhon Si Ayutthaya
in Mbps
AIS
9.5
TrueMove H
8.6
DTAC
11.0
Download Image
Upload Speed Experience
in Phra Nakhon Si Ayutthaya
in Mbps
AIS
6.4
TrueMove H
8.0
DTAC
3.2
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4G Availability
in Phra Nakhon Si Ayutthaya
in %
AIS
95.9
TrueMove H
87.8
DTAC
94.1
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Phuket

Video Experience
in Phuket
in 0-100 points
TrueMove H
68.0
AIS
63.5
DTAC
61.7
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Games Experience
in Phuket
in 0-100 points
AIS
78.4
TrueMove H
68.2
DTAC
71.4
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Voice App Experience
in Phuket
in 0-100 points
AIS
81.7
TrueMove H
77.7
DTAC
77.5
Download Image
Download Speed Experience
in Phuket
in Mbps
AIS
11.7
TrueMove H
13.1
DTAC
10.8
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Upload Speed Experience
in Phuket
in Mbps
AIS
7.8
TrueMove H
9.6
DTAC
3.9
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4G Availability
in Phuket
in %
AIS
95.6
TrueMove H
93.8
DTAC
93.8
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Prachin Buri

Video Experience
in Prachin Buri
in 0-100 points
AIS
53.6
TrueMove H
55.5
DTAC
58.8
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Games Experience
in Prachin Buri
in 0-100 points
AIS
74.1
TrueMove H
59.7
DTAC
63.4
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Voice App Experience
in Prachin Buri
in 0-100 points
AIS
79.9
TrueMove H
73.7
DTAC
74.9
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Download Speed Experience
in Prachin Buri
in Mbps
AIS
7.5
TrueMove H
6.9
DTAC
11.5
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Upload Speed Experience
in Prachin Buri
in Mbps
AIS
4.6
TrueMove H
5.2
DTAC
2.9
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4G Availability
in Prachin Buri
in %
AIS
95.8
TrueMove H
86.5
DTAC
84.4
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Rayong

Video Experience
in Rayong
in 0-100 points
AIS
55.8
DTAC
56.0
TrueMove H
62.0
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Games Experience
in Rayong
in 0-100 points
AIS
74.4
TrueMove H
65.2
DTAC
69.8
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Voice App Experience
in Rayong
in 0-100 points
AIS
79.6
TrueMove H
76.0
DTAC
76.9
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Download Speed Experience
in Rayong
in Mbps
AIS
9.5
TrueMove H
8.3
DTAC
9.0
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Upload Speed Experience
in Rayong
in Mbps
AIS
5.6
TrueMove H
6.6
DTAC
3.0
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4G Availability
in Rayong
in %
AIS
93.9
TrueMove H
88.7
DTAC
91.3
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Samut Prakan

Video Experience
in Samut Prakan
in 0-100 points
AIS
59.2
TrueMove H
63.8
DTAC
60.3
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Games Experience
in Samut Prakan
in 0-100 points
AIS
79.8
TrueMove H
69.3
DTAC
72.4
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Voice App Experience
in Samut Prakan
in 0-100 points
AIS
80.6
TrueMove H
77.4
DTAC
78.4
Download Image
Download Speed Experience
in Samut Prakan
in Mbps
AIS
10.1
TrueMove H
9.1
DTAC
10.0
Download Image
Upload Speed Experience
in Samut Prakan
in Mbps
AIS
7.6
TrueMove H
7.8
DTAC
3.5
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4G Availability
in Samut Prakan
in %
AIS
95.9
TrueMove H
93.2
DTAC
93.6
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Samut Sakhon

Video Experience
in Samut Sakhon
in 0-100 points
AIS
58.6
TrueMove H
61.0
DTAC
60.7
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Games Experience
in Samut Sakhon
in 0-100 points
AIS
81.1
TrueMove H
65.8
DTAC
67.4
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Voice App Experience
in Samut Sakhon
in 0-100 points
AIS
81.1
TrueMove H
76.4
DTAC
76.1
Download Image
Download Speed Experience
in Samut Sakhon
in Mbps
AIS
9.0
TrueMove H
8.3
DTAC
8.1
Download Image
Upload Speed Experience
in Samut Sakhon
in Mbps
AIS
6.2
TrueMove H
7.5
DTAC
3.2
Download Image
4G Availability
in Samut Sakhon
in %
AIS
94.7
TrueMove H
92.6
DTAC
95.6
Download Image

Saraburi

Video Experience
in Saraburi
in 0-100 points
AIS
58.6
TrueMove H
63.1
DTAC
61.5
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Games Experience
in Saraburi
in 0-100 points
AIS
78.4
TrueMove H
68.4
DTAC
71.3
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Voice App Experience
in Saraburi
in 0-100 points
AIS
80.7
TrueMove H
77.1
DTAC
76.7
Download Image
Download Speed Experience
in Saraburi
in Mbps
AIS
7.9
TrueMove H
8.9
DTAC
12.3
Download Image
Upload Speed Experience
in Saraburi
in Mbps
AIS
5.4
TrueMove H
7.1
DTAC
3.8
Download Image
4G Availability
in Saraburi
in %
AIS
95.2
TrueMove H
90.0
DTAC
92.3
Download Image

Si Sa Ket

Video Experience
in Si Sa Ket
in 0-100 points
AIS
45.9
TrueMove H
55.3
DTAC
56.2
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Games Experience
in Si Sa Ket
in 0-100 points
AIS
63.5
TrueMove H
59.3
DTAC
53.1
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Voice App Experience
in Si Sa Ket
in 0-100 points
AIS
75.3
TrueMove H
73.6
DTAC
71.1
Download Image
Download Speed Experience
in Si Sa Ket
in Mbps
AIS
5.8
TrueMove H
6.7
DTAC
7.3
Download Image
Upload Speed Experience
in Si Sa Ket
in Mbps
AIS
2.8
TrueMove H
5.1
DTAC
2.8
Download Image
4G Availability
in Si Sa Ket
in %
AIS
93.3
TrueMove H
84.2
DTAC
84.8
Download Image

Songkhla

Video Experience
in Songkhla
in 0-100 points
AIS
57.6
TrueMove H
61.7
DTAC
60.2
Download Image
Games Experience
in Songkhla
in 0-100 points
AIS
74.4
TrueMove H
62.6
DTAC
66.9
Download Image
Voice App Experience
in Songkhla
in 0-100 points
AIS
79.3
TrueMove H
76.1
DTAC
76.8
Download Image
Download Speed Experience
in Songkhla
in Mbps
AIS
8.7
TrueMove H
9.4
DTAC
8.5
Download Image
Upload Speed Experience
in Songkhla
in Mbps
AIS
5.2
TrueMove H
7.3
DTAC
3.2
Download Image
4G Availability
in Songkhla
in %
AIS
94.8
TrueMove H
92.4
DTAC
93.5
Download Image

Surat Thani

Video Experience
in Surat Thani
in 0-100 points
AIS
58.9
TrueMove H
62.4
DTAC
58.3
Download Image
Games Experience
in Surat Thani
in 0-100 points
AIS
73.0
TrueMove H
55.4
DTAC
65.2
Download Image
Voice App Experience
in Surat Thani
in 0-100 points
AIS
80.2
TrueMove H
73.6
DTAC
76.4
Download Image
Download Speed Experience
in Surat Thani
in Mbps
AIS
9.9
TrueMove H
11.1
DTAC
9.7
Download Image
Upload Speed Experience
in Surat Thani
in Mbps
AIS
5.5
TrueMove H
7.7
DTAC
3.5
Download Image
4G Availability
in Surat Thani
in %
AIS
93.9
TrueMove H
88.3
DTAC
89.6
Download Image

Surin

Video Experience
in Surin
in 0-100 points
AIS
49.3
TrueMove H
57.4
DTAC
53.8
Download Image
Games Experience
in Surin
in 0-100 points
AIS
66.1
TrueMove H
55.7
DTAC
59.5
Download Image
Voice App Experience
in Surin
in 0-100 points
AIS
76.3
TrueMove H
72.4
DTAC
73.2
Download Image
Download Speed Experience
in Surin
in Mbps
AIS
4.9
TrueMove H
6.3
DTAC
8.0
Download Image
Upload Speed Experience
in Surin
in Mbps
AIS
2.6
TrueMove H
5.2
DTAC
2.9
Download Image
4G Availability
in Surin
in %
AIS
94.4
TrueMove H
90.3
DTAC
86.1
Download Image

Ubon Ratchathani

Video Experience
in Ubon Ratchathani
in 0-100 points
AIS
58.0
TrueMove H
58.0
DTAC
51.8
Download Image
Games Experience
in Ubon Ratchathani
in 0-100 points
AIS
65.3
TrueMove H
55.8
DTAC
53.9
Download Image
Voice App Experience
in Ubon Ratchathani
in 0-100 points
AIS
75.5
TrueMove H
73.0
DTAC
72.0
Download Image
Download Speed Experience
in Ubon Ratchathani
in Mbps
AIS
8.5
TrueMove H
7.6
DTAC
6.7
Download Image
Upload Speed Experience
in Ubon Ratchathani
in Mbps
AIS
3.7
TrueMove H
6.0
DTAC
2.4
Download Image
4G Availability
in Ubon Ratchathani
in %
AIS
95.0
TrueMove H
87.8
DTAC
88.6
Download Image

Udon Thani

Video Experience
in Udon Thani
in 0-100 points
AIS
50.4
TrueMove H
62.4
DTAC
59.2
Download Image
Games Experience
in Udon Thani
in 0-100 points
AIS
71.5
TrueMove H
66.6
DTAC
63.6
Download Image
Voice App Experience
in Udon Thani
in 0-100 points
AIS
77.0
TrueMove H
75.3
DTAC
76.3
Download Image
Download Speed Experience
in Udon Thani
in Mbps
AIS
7.5
TrueMove H
8.9
DTAC
10.0
Download Image
Upload Speed Experience
in Udon Thani
in Mbps
AIS
3.5
TrueMove H
7.0
DTAC
3.2
Download Image
4G Availability
in Udon Thani
in %
AIS
94.3
TrueMove H
87.7
DTAC
89.6
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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