In our regional breakdown, we examined 27 provinces of Thailand on our six primary metrics. AIS shone in our new measure of Games Experience, by winning individually in 22 provinces and drawing in a further five, including two — Krabi and Surin — where it tied with DTAC, one in Si Sa Ket with TrueMove H, and a three-way split in Kanchanaburi. Meanwhile, across all the provinces examined, our users enjoyed a Good Games Experience (75-85) in 12 provinces on AIS’s network.
The national results were also mirrored in Voice App Experience: AIS triumphed in 20 provinces, and tied for the first place in the remaining seven with either or both the rival operators. Our Thai users perceived a Good (80-87) Voice App Experience in 14 provinces on AIS’s network, which is superior to the average national experience. A Good rating means that many users were satisfied but some may have suffered from minor call quality impairments, while communicating via over-the-top (OTT) voice services.
In Video Experience, TrueMove H won in 9 provinces, and drew for the first place in a further 17 provinces — including four with AIS, 12 with DTAC, and a three-way-draw in Samut Sakhon. Meanwhile, DTAC’s sole win in this category was in Nakhon Si Thammarat. That said, our users enjoyed the best Video Experience on TrueMove H’s network in Nonthaburi.
Looking at our speed measurements, in Download Speed Experience, we saw a close run race with all three operators ending up in a dead heat in multiple provinces. DTAC individually won this category in five provinces, while AIS won in three of them. In Thailand, across all networks, our users on AIS’s network in Nonthaburi enjoyed the fastest Download Speed Experience of 17.2 Mbps, on average.
Going a little further, in Bangkok, one operator prevailed on almost all our metrics, and with a substantial lead in most of them. Our users on AIS’s network, experienced the fastest upload and download speeds of 14.9 Mbps and 9.9 Mbps respectively, enjoyed the best Games Experience and Voice App Experience with a Good rating, and saw the highest 4G Availability of 96%, in the capital. Only in Video Experience, they were at par with their Truemove H counterparts, as both the operators rated Very Good in this category with 66.1 points, which means that users observed fast loading times and only occasional stalling while streaming videos on their mobile phones.
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