Mobile Network Experience Report New Zealand April 2020

New Zealand

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in New Zealand
Total Devices
20,958
Total Measurements
63,976,503
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Our first look at New Zealand reveals strong competition between operators

None of New Zealand’s three nationwide operators was able to win more than two of our awards (out of a possible seven). The operator that has come closest to dominating our awards table is Spark, by virtue of its two wins for Download Speed Experience and 4G Coverage Experience as well as three draws for Video Experience, Games Experience and Voice App Experience.

Spark races ahead on download speeds but 2degrees snatches the prize for Upload Speed Experience

Spark’s customers saw average download speeds of 40.4 Mbps, an impressive 6.5 Mbps above those seen on second-placed Vodafone. However, 2degrees beat both Spark and Vodafone on Upload Speed Experience, with its users observing an average speed of 9.9 Mbps, 0.9 Mbps higher than that seen by Spark’s users.

Vodafone lags behind on 4G Availability

While Spark and 2degrees’ 4G customers have reported 4G Availability scores above 85%, those on Vodafone’s network were on 4G connections just 72% of the time, 15.9 and 13.1 percentage points behind their 2degrees and Spark counterparts, respectively. However, Vodafone scored better on 4G Coverage Experience, which analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. Vodafone came second with a score of 8.4, while Spark led with a score of 9.1 and 2degrees trailed with 7.9.

New Zealand’s operators perform strongly on Video Experience, Games Experience and Voice App Experience

New Zealand has historically performed well at the international level in our experiential metrics and this story is repeated here at the operator level. The experience observed by our New Zealand users is remarkably consistent, with no operator able to win any of the awards for these metrics outright and with all three operators placing in the same categories for Games Experience (Fair) and Voice App Experience (Good).

New Zealand’s operators offer different video experiences

There was more variation in the Video Experience observed by New Zealanders than that observed for Games Experience and Voice App Experience, with Vodafone users narrowly missing out (by 0.2 of a point) on a Very Good experience, while Spark and 2degrees were both less than a couple of points shy of reaching the Excellent category.

Introduction

Our inaugural look at New Zealand’s mobile network experience reveals a fiercely competitive landscape. No operator was able to win one of our three experiential metrics outright and no operator was able to win more than two awards out of a possible seven. The operator that has come closest to dominating our awards table is Spark, by virtue of its two wins for Download Speed Experience and 4G Coverage Experience as well as three draws for Video Experience, Games Experience and Voice App Experience.

While the awards table was somewhat mixed, our users observed some stark differences in terms of download speeds — those on Spark saw a Download Speed Experience score of 40.4 Mbps, an impressive 6.5 Mbps above that seen on second-placed Vodafone. However, 2degrees beat both Spark and Vodafone on Upload Speed Experience, with its users observing an average speed of 9.9 Mbps, 0.9 Mbps higher than that seen by users on second-placed Spark.

At the international level, New Zealand has been performing strongly in terms of our experiential metrics — Video Experience, Games Experience and Voice App Experience. The country ranked 26th (Very Good), 27th (Good) and 14th (Good)for these, respectively, in our global reports on these measures of the mobile experience. Now that we’re looking at the operator level, it’s clear that New Zealanders’ Voice App Experience has been remarkably consistent in that all three operators provided them with a Good experience. This means that many users were satisfied, although some have experienced minor quality impairments such as clicking sounds or distortion.

Given that Vodafone has launched 5G and the ongoing work by all three operators’ joint venture, the Rural Connectivity Group (RCG), to bring connectivity to rural areas, it will be interesting to see how New Zealand’s mobile experience will evolve over the coming months, though it is likely that the speed of change will be hampered to some extent by the impact of the COVID-19 pandemic, judging by 2degrees’ announcement of its reduction in capital spend and deferral of non-essential projects, along with Vodafone’s decision to suspend work on its 5G roll-out and the news that the spectrum auction that Spark was relying on for its rollout of 5G mobile services has been put on hold indefinitely (the operator has already launched 5G fixed wireless access services).

In this report, we’ve analyzed the mobile network experience provided by New Zealand’s three national operators — Vodafone, Spark and 2degrees — at the national level in the 90 days starting January, 1, 2020.

Opensignal Awards Table

Mobile Experience Awards, New Zealand
April 2020, New Zealand Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, New Zealand
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
April 2020, New Zealand
Video Experience
Games Experience
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
64.8
Spark
73.2
2degrees
73.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
64.8
Spark
73.2
2degrees
73.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
68.1 (± 1.19) 79.0 (± 0.61) 79.5 (± 0.67)
3G Video Experience
57.9 (± 2.07) 44.3 (± 3.43) 45.4 (± 4.74)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
68 (± 1.19)
79 (± 0.61)
79 (± 0.67)
3G Video Experience in 0-100 points
58 (± 2.07)
44 (± 3.43)
45 (± 4.74)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Vodafone
73.6
Spark
75.0
2degrees
72.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
85.0 (± 0.03) 84.3 (± 1.10) 85.0 (± 0.72)
3G Games Experience
50.2 (± 2.99) 40.0 (± 3.96) 36.9 (± 0.93)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
85 (± 0.03)
84 (± 1.10)
85 (± 0.72)
3G Games Experience in 0-100 points
50 (± 2.99)
40 (± 3.96)
37 (± 0.93)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
81.1
Spark
81.9
2degrees
80.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
83.5 (± 0.39) 83.6 (± 0.35) 83.2 (± 0.47)
3G Voice App Experience
75.9 (± 0.96) 73.4 (± 1.38) 68.1 (± 2.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
84 (± 0.39)
84 (± 0.35)
83 (± 0.47)
3G Voice App Experience in 0-100 points
76 (± 0.96)
73 (± 1.38)
68 (± 2.09)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
33.9
Spark
40.4
2degrees
29.9
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
45.4 (± 1.32) 47.1 (± 1.33) 34.9 (± 0.97)
3G Download Speed
8.9 (± 0.35) 6.7 (± 0.44) 4.8 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
45 (± 1.32)
47 (± 1.33)
35 (± 0.97)
3G Download Speed in Mbps
9 (± 0.35)
7 (± 0.44)
5 (± 0.39)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
7.9
Spark
9.0
2degrees
9.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
11.0 (± 0.35) 10.5 (± 0.28) 11.6 (± 0.37)
3G Upload Speed
1.3 (± 0.07) 1.5 (± 0.19) 1.4 (± 0.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.35)
11 (± 0.28)
12 (± 0.37)
3G Upload Speed in Mbps
1 (± 0.07)
2 (± 0.19)
1 (± 0.21)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Vodafone
72.0
Spark
85.1
2degrees
87.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
8.4
Spark
9.1
2degrees
7.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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