Mobile Network Experience Report Myanmar April 2020

Myanmar

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Myanmar
Total Devices
79,291
Total Measurements
154,322,462
Data Collection Period
Jan 01 Mar 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Mytel dominates the competition to win six Opensignal awards

In this report, Mytel won six out of seven of our awards. The operator, which only launched its network in February 2018, took first place awards in Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience. The only award that it didn’t win outright was Games Experience, which was a draw between Mytel, Telenor and Ooredoo. While Opensignal users on all four Myanmar operators saw some improvements in their network experience, it’s important to note that Mytel managed to surpass its competitors in the majority of the metrics that Opensignal analyzes.

Mytel boosts 4G Availability to 96.1% to win the category

Mytel’s 4G Availability has now surpassed the coveted 95% milestone for a score of 96.1%. The operator continues to put distance between itself and the competition. It’s now 6.2 percentage points ahead of the next competitor, Telenor, given the latter’s score of 89.9%. However, it should be noted that Ooredoo made great strides in 4G Availability in the past six months. The operator scored 89.1%, which is 9.5 percentage points higher than last October when the operator had a score of 79.6%. MPT follows slightly behind Ooredoo with a score of 88.8%, which is 5.1 percentage points higher than it scored in October. Mytel also won our new 4G Coverage Experience award, which means Mytel users were able to access 4G in more locations relative to other operators. Mytel scored a 3.8 on a scale of 0-10, followed by Telenor with a score of 3.2.

Mytel takes the lead in Video Experience

Mytel won the Video Experience award with a score of 70.6 on our 100-point scale. This puts it in the Very Good (65-75) category, which means that our users generally experience fast loading times with only occasional stalling. Ooredoo, with a score of 66.1 also falls into the Very Good category, while MPT with a score of 63.9 and Telenor with a score of 62.6 fall slightly lower into the Good category (55-65) which means our users have a less consistent experience with slower loading times.

Download Speed Experience is a mixed bag for Myanmar

In our last report we noted that the average 4G download speeds of Myanmar users had decreased as 3G users migrated onto 4G networks causing some network congestion. In this latest report we see that Mytel appears to be recovering from that dynamic and is on the upswing. Mytel won the Download Speed Experience category with its users’ download speeds increasing from 18 Mbps in our October 2019 report to 20.8 Mbps in this report. Likewise, MPT saw its users’ Download Speed Experience increase from 14.2 Mbps in October to 16.7 Mbps today. However, Ooredoo continued to see its users’ download speeds drop. Ooredoo saw its speeds decline from 18.4 Mbps in October to 17.3 Mbps and Telenor saw its users’ download speeds increase just minimally from 13.5 Mbps in October to 13.8 Mbps.

Three-way tie for Mytel, Telenor and Ooredoo in first-ever Games Experience ranking

Playing multiplayer mobile games over wireless networks is a mixed bag for Opensignal users in Myanmar. Telenor, Mytel and Ooredoo statistically tied in this category. Telenor, with its score of 65.1 on a scale of 0-100 was the only operator to cross the line into the Fair category (65-75) and the other two operators — Ooredoo with a score of 64.2 and Mytel with a score of 63.7 — dipped slightly below into the Poor category (40-65). In the Fair category users find the gaming experience to be average with the majority of gamers noticing delay between their actions and the game play. In the Poor category most users find the experience to be unacceptable with a lot of delay and do not receive immediate feedback for their actions. If we look solely at the gaming experience over the 4G network, Telenor leads the category with a score of 71.8, followed by Ooredoo with a score of 68.8, which puts both of them firmly into the Fair category.

Introduction

Since ending its mobile duopoly in 2013 Myanmar has transformed into a booming wireless market. As of the third quarter of 2019 the country had a 124% mobile connection penetration rate and more than 67 million connections.

Three of the four national operators in Myanmar have achieved 4G Availability nearing 90% and our Mytel 4G users spent an astonishing 96.1% of their time on 4G connections. The operator, which first launched services in Myanmar in June 2018, has also tested 5G services and hopes to be awarded 5G spectrum licenses so it can commercially launch 5G this year.

Mytel has become a dominant player in the country, winning six of Opensignal’s seven awards. The operator won its first Voice App Experience award, which assesses the perceived quality of voice communication apps such as WhatsApp, Skype or Facebook Messenger. Mytel scored 80.7 putting it in the Good category (80-87 on a 0-100 scale) in terms of user experience. Telenor was slightly behind Mytel with a score of 80.1 and also in the Good category. Ooredoo and MPT with scores of 79.3 and 75.7 respectively, fell into the Acceptable category (74-80 on a 0-100 scale).

Mytel also won our new 4G Coverage Experience award, which measures the mobile coverage experience in all the locations that matter to users — where they live, work and play. Mytel scored a 3.8 on our scale of 0-10 followed by Telenor with a score of 3.2.

In Games Experience, which is also a new Opensignal measurement, Telenor, Mytel and Ooredoo statistically tied in the overall award category. But if we look solely at the gaming experience over the 4G network, Telenor is leading with a score of 71.8, followed by Ooredoo with a score of 68.8, which puts both of them firmly into the Fair category. This measurement looks at how the user multiplayer gaming experience is impacted by network conditions such as latency, packet loss and jitter.

In 4G Download Speeds, Mytel and MPT statistically tied for the top spot with MPT reporting download speeds of 21.0 Mbps up from 19.6 Mbps in our last report and Mytel reporting speeds of 20.8 Mbps up from 18.0. But Ooredoo and Telenor saw their 4G Download Speeds drop. Ooredoo saw the most dramatic decline from 25.9 Mbps in October to 20.1 Mbps and Telenor saw a decline from 18.0 Mbps in October to 16.5 Mbps.

In 4G Upload Speeds we saw a similar dynamic as we did with 4G Download Speeds but from different operators. Telenor saw its users’ 4G Upload Speeds increase from 7.2 Mbps in October to 9.7 Mbps in the current report. Mytel users also saw an upswing in 4G Upload Speeds from 5.9 Mbps in October to 8.5 Mbps. However, Ooredoo and MPT’s users saw the opposite. Ooredoo’s 4G Upload Speeds declined from 10.9 Mbps in October to 9.8 Mbps in this report. And MPT saw a decline from 9.8 Mbps in October to 9.2 Mbps today.

Opensignal Awards Table

Mobile Experience Awards, Myanmar
April 2020, Myanmar Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, Myanmar
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
April 2020, Myanmar
Games Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
MPT
63.9
Ooredoo
66.1
Telenor
62.6
Mytel
70.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
MPT
63.9
Ooredoo
66.1
Telenor
62.6
Mytel
70.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.1 (± 1.54) 68.5 (± 3.05) 65.3 (± 1.88) 70.6 (± 0.91)
3G Video Experience
47.2 (± 3.17) 56.9 (± 4.67) 54.4 (± 2.56)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
70 (± 1.54)
68 (± 3.05)
65 (± 1.88)
71 (± 0.91)
3G Video Experience in 0-100 points
47 (± 3.17)
57 (± 4.67)
54 (± 2.56)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
MPT
45.9
Ooredoo
64.2
Telenor
65.1
Mytel
63.7
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
56.5 (± 1.09) 68.8 (± 0.99) 71.8 (± 0.75) 63.7 (± 1.06)
3G Games Experience
36.7 (± 0.44) 47.0 (± 3.25) 45.1 (± 2.55)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
57 (± 1.09)
69 (± 0.99)
72 (± 0.75)
64 (± 1.06)
3G Games Experience in 0-100 points
37 (± 0.44)
47 (± 3.25)
45 (± 2.55)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
MPT
75.7
Ooredoo
79.3
Telenor
80.1
Mytel
80.7
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
78.6 (± 0.36) 80.1 (± 0.40) 81.4 (± 0.27) 80.7 (± 0.35)
3G Voice App Experience
67.8 (± 0.99) 76.3 (± 1.08) 76.1 (± 0.83)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.36)
80 (± 0.40)
81 (± 0.27)
81 (± 0.35)
3G Voice App Experience in 0-100 points
68 (± 0.99)
76 (± 1.08)
76 (± 0.83)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
MPT
16.7
Ooredoo
17.3
Telenor
13.8
Mytel
20.8
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
21.0 (± 0.39) 20.1 (± 0.49) 16.5 (± 0.34) 20.8 (± 0.44)
3G Download Speed
5.0 (± 0.16) 6.6 (± 0.28) 5.7 (± 0.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
21 (± 0.39)
20 (± 0.49)
17 (± 0.34)
21 (± 0.44)
3G Download Speed in Mbps
5 (± 0.16)
7 (± 0.28)
6 (± 0.16)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
MPT
7.1
Ooredoo
8.0
Telenor
7.8
Mytel
8.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.2 (± 0.22) 9.8 (± 0.26) 9.7 (± 0.18) 8.5 (± 0.19)
3G Upload Speed
1.4 (± 0.05) 1.3 (± 0.07) 1.9 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.22)
10 (± 0.26)
10 (± 0.18)
9 (± 0.19)
3G Upload Speed in Mbps
1 (± 0.05)
1 (± 0.07)
2 (± 0.05)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
MPT
88.8
Ooredoo
89.1
Telenor
89.9
Mytel
96.1
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
MPT
3.1
Ooredoo
2.8
Telenor
3.2
Mytel
3.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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