Looking at the regional breakdown, Video Experience was in line with the national results, as Maxis also led at the regional level. Our users on its network enjoyed a Very Good Video Experience in 11 states, and a Good Experience in the remaining three. Maxis won 12 out of 14 regional awards and shared the first place in the remaining two states — in Sabah with Yes, and in Terengganu where we saw a three-way split along with Celcom and Yes. In fact, our users enjoyed the best Video Experience in Putrajaya on Maxis’ network with the highest overall score of 71.8.
In our new measure of Games Experience, Maxis, the winner of the national award, won first place in two states and tied for first place in 12 states. In Kuala Lumpur we saw the highest regional Games Experience score of 79.4 on Maxis’ network. While users on Celcom, DiGi, Unifi and U Mobile’s networks enjoyed the best Games Experience in Putrajaya.
We saw a fierce competition between all six operators in our Voice App Experience category. Yes was the only operator that won a regional award for this measure of the mobile experience, with a score of 77.5 in Kedah, otherwise there was no absolute winner in the remaining states. Our users enjoyed the best Voice App Experience across all operators and all regions on Maxis’ network in Putrajaya with the highest overall Voice Experience score of 79.8 points. Typical Voice App Experience at a regional level in Malaysia ranged from Poor to Acceptable.
Coming to the speed measurements, Maxis won the Download Speed Experience award in each of the 14 states and scored more than 20 Mbps in nine of them. Our users across all regions experienced the fastest download speeds averaging 24.8 Mbps on Maxis’ network in Pahang. In Upload Speed Experience, the majority of the awards were split between Celcom and Maxis, with our users experiencing the highest Upload Speed Experience of 10.5 Mbps on Maxis’ network in Kuala Lumpur.
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