Malaysia

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Malaysia
Total Devices
572,559
Total Measurements
1,125,548,144
Data Collection Period
Dec 01 Feb 28, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Maxis claims the first win in the new Games Experience award

Our brand-new measure shows that a typical Games Experience in Malaysia can vary from Poor to Good depending on the choice of operator. Maxis became the first operator to win Opensignal’s new Games Experience award. Maxis became the only operator to achieve a Good rating, while Celcom, Unifi and DiGi earned a Fair rating followed by U Mobile, which placed in the Poor category. Opensignal’s Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience.

Maxis takes hold of Video Experience and achieves a Very Good rating

Maxis became the new winner in Video Experience and also moved from the Good (55-65) to the Very Good (65-75) category by improving its score by 5.5 points since our last report. This means users on Maxis’ network now enjoy faster loading times and only occasional stalling while streaming video on their smartphones.

Unifi held on to our Voice App Experience award

We saw fierce competition in this category, with less than 4 points (out of 100) separating all five Malaysian operators. Unifi was slightly ahead of the pack with a score of 77, giving our Unifi users an Acceptable Voice App Experience, meaning users on its network were generally able to comprehend without repetition while communicating on over-the-top (OTT) voice app services such as WhatsApp, Skype and Facebook Messenger. Maxis, DiGi and Celcom also earned Acceptable ratings and trailed closely behind, while U Mobile missed the same category by less than a point and ended up in the Poor rating bracket with a score of 73.8 points.

Maxis continues to lead in Speed

Maxis won both the Download and Upload Speed Experience awards, with our users on its network averaging speeds of 20.4 Mbps for download and 7.7 Mbps for upload. We also saw some impressive improvements in the overall download speeds our users enjoyed on Unifi. The operator sprinted to increase its score by 29%. In addition, U Mobile increased its users' overall upload speeds by 18.5% since the last report.

Celcom holds on to the 4G Availability award and wins 4G Coverage Experience

Once again Celcom has secured Opensignal's 4G Availability award. Our 4G users on its network were able to find a 4G connection 89.7% of the time. The level of 4G access in Malaysia continues to grow, as our users saw improvement in 4G Availability across the board. We recorded between 2% to 4% increase in the scores since the last report. Celcom also won our inaugural 4G Coverage Experience award in Malaysia with a score of 8.7 points (on a scale of 0-10).

Introduction

A quick look at our latest award table and it's very clear that one operator is dominating the mobile network experience in Malaysia. Maxis won five out of eight of our awards. The operator extended its long-held lead in Download Speed Experience and has maintained its grip on the Upload Speed Experience in last six months. Maxis also reclaimed the Latency Experience award which it lost to Celcom in our previous report. Maxis won our Video Experience award achieving a Very Good rating. In addition, it also bagged our first Games Experience award in Malaysia by securing a Good rating.

That being said, Celcom kept its grip on network accessibility by winning our 4G Availability award along with our inaugural 4G Coverage Experience award. We also saw some impressive increases from other operators in a couple of measures since the last report, especially from Unifi in Download Speed Experience and U Mobile in Upload Speed Experience.

In this report we examined the mobile network experience on five Malaysian national operators’ networks — Celcom, Maxis, DiGi, U Mobile and Unifi — to see how they fared. We further delved deeper into 12 states and two Federal Territories of Malaysia, comparing the results of these five operators as well as regional 4G provider Yes. We also introduced two new metrics in this report for the first time in Malaysia — Games Experience and 4G Coverage Experience.

Opensignal Awards Table

Mobile Experience Awards, Malaysia
April 2020, Malaysia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, Malaysia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Maxis
67.5
Celcom
61.5
DiGi
57.5
U Mobile
42.9
Unifi
46.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Maxis became the new winner in Video Experience. Our users on its network saw the highest improvement of 5.5 points (on a 100-point scale), in the last six months, and this has elevated the operator’s rating from Good (55-65) to Very Good (65-75). This means users on Maxis’ network now enjoy faster loading times and only occasional stalling while streaming video on their smartphones. Celcom and DiGi remained in the Good rating category, as Celcom’s Video Experience score dipped by 2 points while Digi’s grew by 1.3 points to score 61.5 and 57.5 respectively. The other two operators — U Mobile and Unifi — remained in the Fair ratings bracket (40-55) with decent incremental improvements of 2.6 and 1.4 points, respectively. A Fair rating is characterized by sluggish load times and prolonged stalling, most notably on higher resolutions.

Video Experience
in 0-100 points
Maxis
67.5
Celcom
61.5
DiGi
57.5
U Mobile
42.9
Unifi
46.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
74.5 (± 0.18) 64.7 (± 0.26) 65.4 (± 0.28) 47.7 (± 0.24) 51.5 (± 0.42)
3G Video Experience
37.4 (± 0.82) 42.8 (± 0.89) 34.9 (± 0.66) 29.9 (± 0.47) 19.1 (± 0.79)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.18)
65 (± 0.26)
65 (± 0.28)
48 (± 0.24)
52 (± 0.42)
3G Video Experience in 0-100 points
37 (± 0.82)
43 (± 0.89)
35 (± 0.66)
30 (± 0.47)
19 (± 0.79)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

With smartphones becoming the primary screen, the shift in video consumption habits have become very pronounced across the country, putting Malaysian operators in prime position to provide consumers with quality video streaming services as the demand continues to grow. Our Video Experience metric measures video quality streamed over mobile networks to devices on a 100-point scale.

Games Experience

Opensignal has measured the mobile gaming experience in Malaysia for the first time. Maxis won our award with a score of 75.4 on a scale of 0-100, which falls into the Good category (75-85). This means that our users on Maxis’ network found the gameplay experience generally controllable and most of them received immediate feedback between their actions and the outcomes in the game. Meanwhile, Celcom and Unifi statistically tied for the second place with scores scores — 72.7 and 72.6 respectively — which fall in the Fair category (65-75) along with DiGi. This means that our users found the experience “average” and a majority of them noticed a delay between their actions and outcomes in the game. U Mobile was the only operator to land in the Poor category (40-65) with a score of 63.4, meaning most of the users found the gaming experience to be unacceptable — the majority observed noticeable delays within games and players often felt lack of controllability over the gameplay.

Games Experience
in 0-100 points
Maxis
75.4
Celcom
72.7
DiGi
71.3
U Mobile
63.4
Unifi
72.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
79.4 (± 0.24) 74.4 (± 0.25) 75.8 (± 0.26) 66.3 (± 0.27) 73.4 (± 0.43)
3G Games Experience
58.0 (± 0.79) 62.7 (± 0.75) 58.3 (± 0.59) 55.5 (± 0.51) 68.7 (± 0.81)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
79 (± 0.24)
74 (± 0.25)
76 (± 0.26)
66 (± 0.27)
73 (± 0.43)
3G Games Experience in 0-100 points
58 (± 0.79)
63 (± 0.75)
58 (± 0.59)
55 (± 0.51)
69 (± 0.81)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Opensignal’s newly released Games Experience metric measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Like our other experiential metrics, it is measured on a scale of 0-100. It was developed from several years of research looking at the relationship between the technical network parameters and the gaming experience as reported by real mobile users. It considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Call of Duty and Arena of Valor — played around the world.

Voice App Experience

Unifi retained our Voice App Experience award, which measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union for quantifying overall voice call quality with a series of calibrated technical parameters.

Voice App Experience
in 0-100 points
Maxis
76.3
Celcom
74.6
DiGi
75.1
U Mobile
73.8
Unifi
77.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.5 (± 0.15) 75.9 (± 0.16) 77.9 (± 0.16) 76.0 (± 0.16) 77.3 (± 0.24)
3G Voice App Experience
62.7 (± 0.52) 66.7 (± 0.55) 67.1 (± 0.38) 68.0 (± 0.32) 75.4 (± 0.49)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.15)
76 (± 0.16)
78 (± 0.16)
76 (± 0.16)
77 (± 0.24)
3G Voice App Experience in 0-100 points
63 (± 0.52)
67 (± 0.55)
67 (± 0.38)
68 (± 0.32)
75 (± 0.49)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

We saw fierce competition in this category, with less than 4 points (out of 100) separating all five Malaysian operators. Unifi was slightly ahead of the pack with a score of 77, giving our users an Acceptable Voice App Experience, meaning they are generally able to comprehend without repetition. Maxis, DiGi and Celcom also earned Acceptable ratings with very close scores of 76.3, 75.1, 74.6 points respectively, while U Mobile scored slightly below the others and ended up in the Poor category with a score of 73.8 points. A Poor Voice App Experience signifies that many users were dissatisfied, and perceived distortion, clicking sounds or silence during their calls.

Download Speed Experience

Maxis continued to dominate in Download Speed Experience. The operator won our award in this category with an overall score of 20.4 Mbps and extended its lead with our users on its network by increasing its download speed by 2.7 Mbps since our last report. With this increase Maxis is now almost 8 Mbps faster than its closest rival Celcom. Our users on Celcom’s network saw their Download Speed Experience drop by 3.6 Mbps to 12.7 Mbps. DiGi trailed closely behind at 11.6 Mbps, followed by U Mobile with 7.4 Mbps. That said, our users on Unifi’s network saw the highest improvement as the operator’s overall score grew from 5.4 Mbps to 7 Mbps — a surge of 29% in six months.

Download Speed Experience
in Mbps
Maxis
20.4
Celcom
12.7
DiGi
11.6
U Mobile
7.4
Unifi
7.0
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
24.2 (± 0.14) 14.2 (± 0.09) 14.5 (± 0.10) 9.1 (± 0.07) 8.2 (± 0.07)
3G Download Speed
4.0 (± 0.06) 4.0 (± 0.06) 3.5 (± 0.04) 2.9 (± 0.03) 1.2 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
24 (± 0.14)
14 (± 0.09)
14 (± 0.10)
9 (± 0.07)
8 (± 0.07)
3G Download Speed in Mbps
4 (± 0.06)
4 (± 0.06)
3 (± 0.04)
3 (± 0.03)
1 (± 0.01)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Breaking down download speed by technology generation, in 4G Download Speed we continue to see a wide range of scores. Maxis leads with scores above 20 Mbps, followed by DiGi and Celcom, with users experiencing 14.5 Mbps and 14.2 Mbps respectively, while users on U Mobile and Unifi remain below 10 Mbps. In 3G Download Speed, Maxis and Celcom both scored 4 Mbps and tied for first place; Digi scored 3.5 Mbps for a firm second, followed by U Mobile with 2.9 Mbps experienced by its users, and Unifi was further behind with 1.2 Mbps.

Upload Speed Experience

Maxis just won our Upload Speed Experience award, with a score of 7.7 Mbps, narrowly beating Celcom’s score of 7.3 Mbps, while U Mobile came close with 6.1 Mbps. The other two national operators — DiGi and Unifi — have remained below 5 Mbps with overall scores of 4.6 Mbps and 2.5 Mbps, respectively.

Upload Speed Experience
in Mbps
Maxis
7.7
Celcom
7.3
DiGi
4.6
U Mobile
6.1
Unifi
2.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.2 (± 0.07) 8.4 (± 0.06) 5.9 (± 0.05) 7.9 (± 0.05) 2.8 (± 0.03)
3G Upload Speed
0.8 (± 0.02) 1.1 (± 0.02) 0.9 (± 0.01) 1.1 (± 0.01) 0.8 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.07)
8 (± 0.06)
6 (± 0.05)
8 (± 0.05)
3 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
1 (± 0.01)
1 (± 0.01)
1 (± 0.02)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Maxis also led in our 4G Upload Speed sub-metric with a score of 9.2 Mbps. Celcom was close behind with the upload speeds experienced by users of 8.4 Mbps, followed by U Mobile with users’ upload speeds averaging 7.9 Mbps. And in 3G Upload Speed the two operators — Celcom and U Mobile — both scored 1.1 Mbps to draw for first place.

With the increasing use of social media, content sharing and video chat applications, mobile users are not just consuming content but are also creating content. This means that upload speeds are an increasingly important aspect of the mobile network experience.

Latency Experience

Maxis and Celcom were almost neck-and-neck for our Latency Experience award. However, Maxis finished in first place as our users on its network experienced the fastest network response time of 43.4 milliseconds compared to Celcom’s 44ms. While Unifi trailed behind closely with 48.5ms, the other two operators — DiGi and U Mobile — were further behind with scores above 50ms. Our users on U Mobile’s network saw an improvement of 4.8% with a 2.4ms faster response time, on average, since the last report.

Latency Experience
in ms The lower the figure the better the latency
Maxis
43.4
Celcom
44.0
DiGi
52.9
U Mobile
53.1
Unifi
48.5
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
38.1 (± 0.10) 41.3 (± 0.11) 43.2 (± 0.12) 46.9 (± 0.11) 45.5 (± 0.20)
3G Latency
66.2 (± 0.60) 59.9 (± 0.54) 80.6 (± 0.37) 69.8 (± 0.34) 63.1 (± 0.45)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
38 (± 0.10)
41 (± 0.11)
43 (± 0.12)
47 (± 0.11)
46 (± 0.20)
3G Latency in ms
66 (± 0.60)
60 (± 0.54)
81 (± 0.37)
70 (± 0.34)
63 (± 0.45)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Latency is a gauge of a network's response time — meaning the lower the score, the better. And it is becoming increasingly important as smartphones and data connections become ubiquitous and user habits change. Good latency is key to a host of mobile applications and services.

4G Availability

Celcom has once again claimed Opensignal's 4G Availability award. Our 4G users on its network were able to find a 4G connection 89.7% of the time. That said, the level of 4G access in Malaysia continues to improve — our users saw improvement in 4G Availability across the board. While Celcom’s score grew by almost two percentage points since our last report, its closest rival, Maxis, boosted its score by almost four percentage points to finish in second place with 86.6% 4G Availability, followed by Unifi with 83.7%. Digi surpassed the 80% milestone with an improvement of 3.3 percentage points to garner a score of 81.7%. Although U Mobile was the only operator below the 80% mark, we recorded the highest increase in 4G Availability on its network — a growth of more than 5 percentage points.

4G Availability
% of time
Maxis
86.6
Celcom
89.7
DiGi
81.7
U Mobile
77.5
Unifi
83.7
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

In our first look at the 4G Coverage Experience in Malaysia, Celcom won the award with a score of 8.7 points (on a scale of 0-10). On the other hand, while Maxis and DiGi deadlocked for second place with 8 points, Unifi and U Mobile were further below with 6.7 and 6.6 respectively.

4G Coverage Experience
in 0-10 points
Maxis
8.0
Celcom
8.7
DiGi
8.0
U Mobile
6.6
Unifi
6.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Opensignal’s 4G Coverage Experience is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

Looking at the regional breakdown, Video Experience was in line with the national results, as Maxis also led at the regional level. Our users on its network enjoyed a Very Good Video Experience in 11 states, and a Good Experience in the remaining three. Maxis won 12 out of 14 regional awards and shared the first place in the remaining two states — in Sabah with Yes, and in Terengganu where we saw a three-way split along with Celcom and Yes. In fact, our users enjoyed the best Video Experience in Putrajaya on Maxis’ network with the highest overall score of 71.8.

In our new measure of Games Experience, Maxis, the winner of the national award, won first place in two states and tied for first place in 12 states. In Kuala Lumpur we saw the highest regional Games Experience score of 79.4 on Maxis’ network. While users on Celcom, DiGi, Unifi and U Mobile’s networks enjoyed the best Games Experience in Putrajaya.

We saw a fierce competition between all six operators in our Voice App Experience category. Yes was the only operator that won a regional award for this measure of the mobile experience, with a score of 77.5 in Kedah, otherwise there was no absolute winner in the remaining states. Our users enjoyed the best Voice App Experience across all operators and all regions on Maxis’ network in Putrajaya with the highest overall Voice Experience score of 79.8 points. Typical Voice App Experience at a regional level in Malaysia ranged from Poor to Acceptable.

Coming to the speed measurements, Maxis won the Download Speed Experience award in each of the 14 states and scored more than 20 Mbps in nine of them. Our users across all regions experienced the fastest download speeds averaging 24.8 Mbps on Maxis’ network in Pahang. In Upload Speed Experience, the majority of the awards were split between Celcom and Maxis, with our users experiencing the highest Upload Speed Experience of 10.5 Mbps on Maxis’ network in Kuala Lumpur.

Select any region below to display individual breakdown

Johor

Video Experience
in Johor
in 0-100 points
Maxis
67.1
Celcom
61.2
Yes
63.3
DiGi
58.5
U Mobile
40.7
Unifi
47.2
Download Image
Games Experience
in Johor
in 0-100 points
Maxis
75.2
Celcom
71.6
Yes
72.8
DiGi
71.9
U Mobile
62.6
Unifi
73.1
Download Image
Voice App Experience
in Johor
in 0-100 points
Maxis
76.1
Celcom
74.6
Yes
77.0
DiGi
76.3
U Mobile
73.1
Unifi
77.7
Download Image
Download Speed Experience
in Johor
in Mbps
Maxis
21.4
Celcom
12.0
Yes
6.1
DiGi
12.9
U Mobile
6.1
Unifi
7.5
Download Image
Upload Speed Experience
in Johor
in Mbps
Maxis
7.3
Celcom
6.9
Yes
2.2
DiGi
4.4
U Mobile
6.4
Unifi
2.7
Download Image
Latency Experience
in Johor
in ms
Maxis
42.7
Celcom
48.4
Yes
51.7
DiGi
52.6
U Mobile
53.7
Unifi
47.4
Download Image
4G Availability
in Johor
in %
Maxis
83.1
Celcom
89.4
Yes
96.6
DiGi
79.2
U Mobile
80.0
Unifi
83.5
Download Image

Kedah

Video Experience
in Kedah
in 0-100 points
Maxis
66.4
Celcom
57.6
Yes
59.8
DiGi
53.7
U Mobile
39.4
Unifi
43.7
Download Image
Games Experience
in Kedah
in 0-100 points
Maxis
73.5
Celcom
71.3
Yes
73.6
DiGi
71.0
U Mobile
64.3
Unifi
70.4
Download Image
Voice App Experience
in Kedah
in 0-100 points
Maxis
75.4
Celcom
73.3
Yes
77.5
DiGi
75.0
U Mobile
73.5
Unifi
74.7
Download Image
Download Speed Experience
in Kedah
in Mbps
Maxis
19.2
Celcom
10.7
Yes
5.5
DiGi
10.8
U Mobile
5.8
Unifi
6.5
Download Image
Upload Speed Experience
in Kedah
in Mbps
Maxis
7.0
Celcom
6.9
Yes
2.1
DiGi
3.8
U Mobile
5.7
Unifi
2.1
Download Image
Latency Experience
in Kedah
in ms
Maxis
43.9
Celcom
46.8
Yes
51.1
DiGi
52.1
U Mobile
52.4
Unifi
54.1
Download Image
4G Availability
in Kedah
in %
Maxis
84.5
Celcom
90.7
Yes
98.1
DiGi
77.9
U Mobile
75.8
Unifi
77.9
Download Image

Kelantan

Video Experience
in Kelantan
in 0-100 points
Maxis
63.3
Celcom
58.3
Yes
58.9
DiGi
52.0
U Mobile
36.9
Unifi
40.2
Download Image
Games Experience
in Kelantan
in 0-100 points
Maxis
72.8
Celcom
71.7
Yes
72.2
DiGi
69.5
U Mobile
58.0
Unifi
71.9
Download Image
Voice App Experience
in Kelantan
in 0-100 points
Maxis
72.9
Celcom
73.5
Yes
78.2
DiGi
73.8
U Mobile
70.7
Unifi
75.9
Download Image
Download Speed Experience
in Kelantan
in Mbps
Maxis
18.4
Celcom
13.4
DiGi
11.8
Yes
5.6
U Mobile
5.4
Unifi
5.4
Download Image
Upload Speed Experience
in Kelantan
in Mbps
Maxis
5.8
Celcom
6.8
Yes
1.8
DiGi
3.7
U Mobile
4.2
Unifi
2.0
Download Image
Latency Experience
in Kelantan
in ms
Maxis
48.2
Celcom
48.3
Yes
55.9
DiGi
56.7
U Mobile
65.6
Unifi
53.5
Download Image
4G Availability
in Kelantan
in %
Maxis
81.0
Celcom
86.4
DiGi
68.3
Yes
96.7
U Mobile
67.1
Unifi
72.4
Download Image

Kuala Lumpur

Video Experience
in Kuala Lumpur
in 0-100 points
Maxis
71.7
Celcom
66.2
Yes
60.7
DiGi
60.7
U Mobile
46.6
Unifi
50.5
Download Image
Games Experience
in Kuala Lumpur
in 0-100 points
Maxis
79.4
Celcom
77.3
DiGi
73.9
Yes
73.6
U Mobile
66.2
Unifi
75.5
Download Image
Voice App Experience
in Kuala Lumpur
in 0-100 points
Maxis
79.8
Celcom
78.4
Yes
77.5
DiGi
76.4
U Mobile
75.7
Unifi
79.0
Download Image
Download Speed Experience
in Kuala Lumpur
in Mbps
Maxis
21.6
Celcom
14.1
DiGi
11.1
Yes
5.6
U Mobile
8.7
Unifi
8.4
Download Image
Upload Speed Experience
in Kuala Lumpur
in Mbps
Maxis
10.5
Celcom
10.4
DiGi
6.0
Yes
2.4
U Mobile
6.7
Unifi
2.7
Download Image
Latency Experience
in Kuala Lumpur
in ms
Maxis
33.8
Celcom
35.6
DiGi
42.7
Yes
44.0
U Mobile
46.0
Unifi
38.6
Download Image
4G Availability
in Kuala Lumpur
in %
Maxis
93.3
Celcom
93.8
DiGi
89.5
Yes
97.7
U Mobile
82.3
Unifi
89.2
Download Image

Melaka

Video Experience
in Melaka
in 0-100 points
Maxis
69.6
Celcom
60.9
Yes
61.4
DiGi
58.1
U Mobile
37.8
Unifi
44.4
Download Image
Games Experience
in Melaka
in 0-100 points
Maxis
76.1
Celcom
72.1
Yes
73.3
DiGi
72.1
U Mobile
61.8
Unifi
74.1
Download Image
Voice App Experience
in Melaka
in 0-100 points
Maxis
78.1
Celcom
74.6
Yes
77.9
DiGi
76.3
U Mobile
72.6
Unifi
77.2
Download Image
Download Speed Experience
in Melaka
in Mbps
Maxis
23.2
Celcom
11.3
DiGi
11.6
Yes
5.1
U Mobile
5.6
Unifi
6.2
Download Image
Upload Speed Experience
in Melaka
in Mbps
Maxis
7.7
Celcom
6.8
Yes
2.2
DiGi
4.7
U Mobile
6.5
Unifi
2.8
Download Image
Latency Experience
in Melaka
in ms
Maxis
38.8
Celcom
43.4
Yes
53.1
DiGi
49.7
U Mobile
53.3
Unifi
43.5
Download Image
4G Availability
in Melaka
in %
Maxis
86.1
Celcom
90.4
Yes
99.5
DiGi
83.1
U Mobile
79.5
Unifi
85.0
Download Image

Negeri Sembilan

Video Experience
in Negeri Sembilan
in 0-100 points
Maxis
67.3
Celcom
61.3
Yes
59.6
DiGi
58.9
U Mobile
43.8
Unifi
45.3
Download Image
Games Experience
in Negeri Sembilan
in 0-100 points
Maxis
77.0
Celcom
71.6
Yes
75.2
DiGi
72.6
U Mobile
64.1
Unifi
72.7
Download Image
Voice App Experience
in Negeri Sembilan
in 0-100 points
Maxis
77.5
Celcom
75.2
Yes
78.4
DiGi
76.0
U Mobile
73.8
Unifi
77.8
Download Image
Download Speed Experience
in Negeri Sembilan
in Mbps
Maxis
22.6
Celcom
12.5
Yes
5.7
DiGi
12.8
U Mobile
8.5
Unifi
6.7
Download Image
Upload Speed Experience
in Negeri Sembilan
in Mbps
Yes
2.0
DiGi
4.0
U Mobile
5.4
Unifi
2.8
Maxis
7.3
Download Image
Latency Experience
in Negeri Sembilan
in ms
Maxis
37.5
Celcom
43.0
Yes
45.5
DiGi
50.2
U Mobile
55.1
Unifi
44.0
Download Image
4G Availability
in Negeri Sembilan
in %
Maxis
83.4
Celcom
88.4
Yes
96.0
DiGi
76.9
U Mobile
72.7
Unifi
78.4
Download Image

Pahang

Video Experience
in Pahang
in 0-100 points
Maxis
68.1
Celcom
64.3
Yes
62.0
DiGi
58.4
U Mobile
45.0
Unifi
41.1
Download Image
Games Experience
in Pahang
in 0-100 points
Maxis
77.0
Celcom
74.8
Yes
74.0
DiGi
72.6
U Mobile
65.3
Unifi
72.5
Download Image
Voice App Experience
in Pahang
in 0-100 points
Maxis
77.6
Celcom
76.2
DiGi
76.9
Yes
77.6
U Mobile
76.5
Unifi
77.5
Download Image
Download Speed Experience
in Pahang
in Mbps
Maxis
24.8
Celcom
15.5
Yes
6.2
DiGi
13.5
U Mobile
7.6
Unifi
5.5
Download Image
Upload Speed Experience
in Pahang
in Mbps
Maxis
7.9
Celcom
8.4
Yes
2.1
DiGi
4.5
U Mobile
6.5
Unifi
2.1
Download Image
Latency Experience
in Pahang
in ms
Maxis
41.7
Celcom
43.2
Yes
50.8
DiGi
51.0
U Mobile
55.2
Unifi
51.3
Download Image
4G Availability
in Pahang
in %
Maxis
83.5
Celcom
86.3
DiGi
72.6
Yes
96.9
U Mobile
68.7
Unifi
68.5
Download Image

Perak

Video Experience
in Perak
in 0-100 points
Maxis
66.3
Celcom
61.4
Yes
61.3
DiGi
58.8
U Mobile
45.5
Unifi
42.7
Download Image
Games Experience
in Perak
in 0-100 points
Maxis
76.0
Celcom
74.9
DiGi
73.8
Yes
77.0
U Mobile
64.0
Unifi
70.8
Download Image
Voice App Experience
in Perak
in 0-100 points
Maxis
76.9
Celcom
74.8
Yes
77.6
DiGi
75.9
U Mobile
74.7
Unifi
76.5
Download Image
Download Speed Experience
in Perak
in Mbps
Maxis
21.7
Celcom
13.5
Yes
5.4
DiGi
12.4
U Mobile
8.6
Unifi
6.0
Download Image
Upload Speed Experience
in Perak
in Mbps
Maxis
7.2
Celcom
7.4
Yes
2.1
DiGi
4.4
U Mobile
5.9
Unifi
2.2
Download Image
Latency Experience
in Perak
in ms
Maxis
43.1
Celcom
43.8
Yes
49.3
DiGi
49.5
U Mobile
52.4
Unifi
52.8
Download Image
4G Availability
in Perak
in %
Maxis
83.8
Celcom
89.8
DiGi
77.6
Yes
97.0
U Mobile
76.3
Unifi
73.2
Download Image

Pulau Pinang

Video Experience
in Pulau Pinang
in 0-100 points
Maxis
67.1
Celcom
63.1
Yes
59.0
DiGi
59.7
U Mobile
39.0
Unifi
46.3
Download Image
Games Experience
in Pulau Pinang
in 0-100 points
Maxis
75.9
Celcom
71.9
DiGi
73.1
Yes
74.4
U Mobile
64.3
Unifi
72.8
Download Image
Voice App Experience
in Pulau Pinang
in 0-100 points
Maxis
77.5
Celcom
75.7
Yes
76.6
DiGi
76.7
Unifi
77.7
U Mobile
73.9
Download Image
Download Speed Experience
in Pulau Pinang
in Mbps
Maxis
18.7
Celcom
12.2
DiGi
12.0
Yes
5.1
U Mobile
5.7
Unifi
7.2
Download Image
Upload Speed Experience
in Pulau Pinang
in Mbps
Maxis
7.7
Celcom
7.4
Yes
2.0
DiGi
4.9
U Mobile
6.2
Unifi
2.8
Download Image
Latency Experience
in Pulau Pinang
in ms
Maxis
40.7
Celcom
43.4
Yes
50.1
DiGi
47.8
U Mobile
50.3
Unifi
42.2
Download Image
4G Availability
in Pulau Pinang
in %
Maxis
88.7
Celcom
92.4
Yes
97.9
DiGi
85.7
U Mobile
78.9
Unifi
88.2
Download Image

Putrajaya

Video Experience
in Putrajaya
in 0-100 points
Maxis
71.8
Celcom
66.7
DiGi
62.3
U Mobile
47.3
Unifi
48.1
Download Image
Games Experience
in Putrajaya
in 0-100 points
Maxis
78.7
Celcom
78.3
DiGi
75.9
U Mobile
69.1
Unifi
77.1
Download Image
Voice App Experience
in Putrajaya
in 0-100 points
Maxis
79.8
Celcom
78.7
DiGi
78.1
U Mobile
77.5
Unifi
78.2
Download Image
Download Speed Experience
in Putrajaya
in Mbps
Maxis
22.4
Celcom
12.4
DiGi
11.1
U Mobile
9.0
Unifi
7.6
Download Image
Upload Speed Experience
in Putrajaya
in Mbps
Maxis
9.0
Celcom
8.0
DiGi
5.2
U Mobile
6.3
Unifi
2.3
Download Image
Latency Experience
in Putrajaya
in ms
Maxis
34.3
Celcom
40.1
DiGi
39.0
U Mobile
46.2
Unifi
40.6
Download Image
4G Availability
in Putrajaya
in %
Maxis
91.6
Celcom
92.0
DiGi
84.7
U Mobile
76.4
Unifi
80.5
Download Image

Sabah

Video Experience
in Sabah
in 0-100 points
Maxis
61.5
Celcom
55.5
Yes
61.8
DiGi
51.4
U Mobile
48.3
Unifi
41.9
Download Image
Games Experience
in Sabah
in 0-100 points
Maxis
68.0
Celcom
69.5
Yes
69.2
DiGi
65.9
U Mobile
63.4
Unifi
67.2
Download Image
Voice App Experience
in Sabah
in 0-100 points
Maxis
71.1
Celcom
72.5
Yes
76.4
DiGi
71.5
U Mobile
75.8
Unifi
75.3
Download Image
Download Speed Experience
in Sabah
in Mbps
Maxis
16.7
Celcom
11.8
Yes
5.8
DiGi
9.5
U Mobile
10.3
Unifi
6.5
Download Image
Upload Speed Experience
in Sabah
in Mbps
Maxis
6.0
Celcom
5.9
Yes
1.9
DiGi
3.9
U Mobile
7.5
Unifi
2.0
Download Image
Latency Experience
in Sabah
in ms
Maxis
72.8
Celcom
47.1
Yes
73.5
DiGi
75.6
U Mobile
73.4
Unifi
74.4
Download Image
4G Availability
in Sabah
in %
Maxis
77.5
Celcom
81.9
Yes
96.0
DiGi
79.7
U Mobile
76.8
Unifi
75.0
Download Image

Sarawak

Video Experience
in Sarawak
in 0-100 points
Maxis
64.5
Celcom
57.3
DiGi
58.4
U Mobile
45.3
Unifi
47.2
Download Image
Games Experience
in Sarawak
in 0-100 points
Maxis
70.8
Celcom
68.2
DiGi
69.0
U Mobile
58.4
Unifi
69.2
Download Image
Voice App Experience
in Sarawak
in 0-100 points
Maxis
73.8
Celcom
71.4
DiGi
75.7
U Mobile
75.2
Unifi
76.0
Download Image
Download Speed Experience
in Sarawak
in Mbps
Maxis
20.4
Celcom
11.2
DiGi
12.8
U Mobile
8.9
Unifi
7.3
Download Image
Upload Speed Experience
in Sarawak
in Mbps
Maxis
6.7
Celcom
6.3
DiGi
5.0
U Mobile
7.0
Unifi
2.1
Download Image
Latency Experience
in Sarawak
in ms
Maxis
63.3
Celcom
49.0
DiGi
68.4
U Mobile
71.7
Unifi
81.1
Download Image
4G Availability
in Sarawak
in %
Maxis
80.0
Celcom
81.7
DiGi
80.6
U Mobile
76.0
Unifi
79.5
Download Image

Selangor

Video Experience
in Selangor
in 0-100 points
Maxis
69.1
Celcom
63.7
Yes
59.1
DiGi
59.6
U Mobile
45.1
Unifi
47.4
Download Image
Games Experience
in Selangor
in 0-100 points
Maxis
77.3
Celcom
75.4
Yes
74.6
DiGi
72.9
U Mobile
65.2
Unifi
74.7
Download Image
Voice App Experience
in Selangor
in 0-100 points
Maxis
77.6
Celcom
76.7
Yes
77.4
DiGi
75.7
U Mobile
74.3
Unifi
77.9
Download Image
Download Speed Experience
in Selangor
in Mbps
Maxis
19.7
Celcom
13.3
Yes
4.8
DiGi
11.3
U Mobile
8.7
Unifi
7.6
Download Image
Upload Speed Experience
in Selangor
in Mbps
Maxis
8.2
Celcom
7.8
Yes
2.1
DiGi
5.1
U Mobile
6.0
Unifi
2.5
Download Image
Latency Experience
in Selangor
in ms
Maxis
36.6
Celcom
38.9
Yes
45.5
DiGi
42.2
U Mobile
47.7
Unifi
40.2
Download Image
4G Availability
in Selangor
in %
Maxis
89.6
Celcom
91.7
Yes
97.3
DiGi
85.5
U Mobile
76.6
Unifi
87.0
Download Image

Trengganu

Video Experience
in Trengganu
in 0-100 points
Maxis
66.0
Celcom
64.5
Yes
64.5
DiGi
54.3
U Mobile
40.4
Unifi
41.0
Download Image
Games Experience
in Trengganu
in 0-100 points
Maxis
73.8
Celcom
75.0
Yes
75.0
DiGi
70.6
U Mobile
61.2
Unifi
73.1
Download Image
Voice App Experience
in Trengganu
in 0-100 points
Maxis
76.0
Celcom
76.4
Yes
78.5
DiGi
74.5
U Mobile
74.9
Unifi
76.7
Download Image
Download Speed Experience
in Trengganu
in Mbps
Maxis
20.8
Celcom
16.0
Yes
5.2
DiGi
11.2
U Mobile
6.2
Unifi
6.0
Download Image
Upload Speed Experience
in Trengganu
in Mbps
Maxis
6.5
Celcom
8.2
Yes
2.3
DiGi
3.8
U Mobile
5.6
Unifi
2.1
Download Image
Latency Experience
in Trengganu
in ms
Maxis
52.4
Celcom
46.5
Yes
55.8
DiGi
56.4
U Mobile
64.4
Unifi
54.5
Download Image
4G Availability
in Trengganu
in %
Maxis
81.6
Celcom
89.1
Yes
95.0
DiGi
73.7
U Mobile
65.5
Unifi
75.8
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter