Chile

Mobile Network Experience Report
March 2020

Opensignal Active Userbase in Chile
Total Devices
135,888
Total Measurements
342,339,789
Data Collection Period
Nov 01 Jan 29, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Entel claims Chile’s first-ever Voice App Experience award

Entel became the first operator in Chile to win Opensignal’s new Voice App Experience award, which assesses the perceived quality of voice calls on communication apps such as WhatsApp, Skype or Facebook Messenger. Entel scored a 76.6 on a 100-point scale, which is an Acceptable ranking. That means users were satisfied with the experience even though some perceptible call quality impairments were experienced by some users, such as clicking sounds or other types of distortion.

Chilean operators all score Good ratings in Video Experience, with Claro on top

Chilean operators realize the importance of delivering a high-quality video experience to their customers. Entel, Movistar and WOM moved into the Good category — joining Claro — by scoring between 55-65 on Opensignal’s 100-point scale. Claro maintained its lead in this category with a score of 64.2, which is 6.1 points higher than its closest competitor, Entel.

Entel maintains its lead in 4G Availability as Movistar and WOM also hit the 80% mark

As we noted in our last report, Entel has made some big strides in 4G Availability and is maintaining that lead by winning this category with a score of 85.8% up from a score of 83.3% in our August 2019 report. Seven months ago we reported that Entel became the first operator to surpass the 80% mark in 4G Availability and now three operators have hit that mark, including Movistar with 82.3% and WOM with 80.5%.

Entel dominates the competition to win six Opensignal awards

In this report, Entel won six out of seven of our awards. The operator took first place awards in Download Speed Experience, Upload Speed Experience, Latency Experience, 4G Availability, Voice App Experience and 4G Coverage Experience. The only award that it didn’t win was Video Experience, which went to Claro. While Opensignal users on all four Chilean operators saw improvements in their network experience, it’s important to note that Entel has managed to surpass its competitors in the majority of the metrics that Opensignal analyzes.

Introduction

Chilean 4G networks are on an upward trajectory as we see all four of the country’s mobile operators making improvements to their networks. Our users on three of the four operators now report having more than 80% 4G Availability in the country, which is a big improvement from over a year ago, when none of the operators had achieved higher than 78.2% in 4G Availability. Meaning our 4G users on three out of four networks in Chile, on average, were able to connect to 4G services more than 80% of the time.

Entel was the winner of the 4G Availability award with a score of 85.8%. Movistar was a close second with a score of 82.3%, followed by WOM with 80.5% and Claro with 75%. In Video Experience, all operators have achieved a Good ranking, which means they scored 55-65 on our 100-point scale. This means users may have a less consistent experience with slower loading times and some stalling.

In our new measurement of Voice App Experience, three of the four operators scored in the Acceptable range (which is a score of 74 to 80 on a 100-point scale) with only WOM falling into the Poor category with a score of 70.9. Achieving an Acceptable score means that Opensignal users were satisfied with their experience but some users may experience call quality issues such as clicking sounds or distortion and the volume might not be sufficiently loud.

In the Latency Experience category, Entel was the winner with a latency of 40.8 milliseconds, which was nearly 1ms less than its score in our August 2019 report, when it had a latency of 41.7ms. Entel’s score was also 3ms less than its next competitor WOM, which had a Latency Experience of 43.8ms.

We also see that all operators are making improvements to download and upload speeds. Entel was the winner of our Upload Experience award with a score of 9.7 Mbps. That was 2 Mbps faster than its Upload Speed measurement in our August 2019 report.

Entel also won our Download Speed Experience award with a score of 18 Mbps – 8% faster than its next closest competitor Claro, whose users saw average download speeds of 16.7 Mbps.

Entel was the winner in Opensignal’s 4G Coverage Experience with a score of 7.9 on a scale of 1-10. Movistar came in second with a score of 7.8. This is the first time Opensignal measured its users’ 4G Coverage Experience in Chile. Opensignal’s Coverage Experience metric analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Opensignal Awards Table

Mobile Experience Awards, Chile
March 2020, Chile Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2020, Chile
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Entel
58.1
Movistar
58.0
Claro
64.2
WOM
55.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Entel
58.1
Movistar
58.0
Claro
64.2
WOM
55.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
61.9 (± 0.46) 63.1 (± 0.62) 71.4 (± 0.57) 60.4 (± 0.61)
3G Video Experience
39.3 (± 1.33) 40.5 (± 1.84) 47.8 (± 2.00) 38.9 (± 1.31)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
62 (± 0.46)
63 (± 0.62)
71 (± 0.57)
60 (± 0.61)
3G Video Experience in 0-100 points
39 (± 1.33)
40 (± 1.84)
48 (± 2.00)
39 (± 1.31)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Entel
76.6
Movistar
75.5
Claro
74.2
WOM
70.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
77.9 (± 0.31) 78.2 (± 0.34) 76.9 (± 0.39) 72.8 (± 0.40)
3G Voice App Experience
70.6 (± 0.69) 66.3 (± 0.90) 68.1 (± 0.83) 64.4 (± 0.70)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
78 (± 0.31)
78 (± 0.34)
77 (± 0.39)
73 (± 0.40)
3G Voice App Experience in 0-100 points
71 (± 0.69)
66 (± 0.90)
68 (± 0.83)
64 (± 0.70)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Entel
18.0
Movistar
11.4
Claro
16.7
WOM
10.3
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
20.6 (± 0.27) 13.5 (± 0.24) 21.7 (± 0.40) 12.0 (± 0.20)
3G Download Speed
5.4 (± 0.14) 4.2 (± 0.13) 5.4 (± 0.16) 4.5 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Download Speed in Mbps
21 (± 0.27)
13 (± 0.24)
22 (± 0.40)
12 (± 0.20)
3G Download Speed in Mbps
5 (± 0.14)
4 (± 0.13)
5 (± 0.16)
4 (± 0.08)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Entel
9.7
Movistar
6.4
Claro
6.9
WOM
8.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
11.5 (± 0.15) 7.9 (± 0.14) 9.5 (± 0.18) 10.7 (± 0.14)
3G Upload Speed
1.2 (± 0.04) 1.2 (± 0.04) 1.3 (± 0.06) 1.0 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.15)
8 (± 0.14)
9 (± 0.18)
11 (± 0.14)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.04)
1 (± 0.06)
1 (± 0.03)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Entel
40.8
Movistar
45.4
Claro
44.5
WOM
43.8
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
35.8 (± 0.21) 40.2 (± 0.35) 39.2 (± 0.30) 39.9 (± 0.28)
3G Latency
65.0 (± 0.64) 62.9 (± 1.09) 56.7 (± 0.80) 56.9 (± 0.63)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2020 | © Opensignal Limited
4G Latency in ms
36 (± 0.21)
40 (± 0.35)
39 (± 0.30)
40 (± 0.28)
3G Latency in ms
65 (± 0.64)
63 (± 1.09)
57 (± 0.80)
57 (± 0.63)
Mobile Network Experience Report | March 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Entel
85.8
Movistar
82.3
Claro
75.0
WOM
80.5
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Entel
7.9
Movistar
7.8
Claro
6.9
WOM
7.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Regional Analysis

Select any region below to display individual breakdown

Central

North

Patagonia

South

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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