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Entel became the first operator in Chile to win Opensignal’s new Voice App Experience award, which assesses the perceived quality of voice calls on communication apps such as WhatsApp, Skype or Facebook Messenger. Entel scored a 76.6 on a 100-point scale, which is an Acceptable ranking. That means users were satisfied with the experience even though some perceptible call quality impairments were experienced by some users, such as clicking sounds or other types of distortion.
Chilean operators realize the importance of delivering a high-quality video experience to their customers. Entel, Movistar and WOM moved into the Good category — joining Claro — by scoring between 55-65 on Opensignal’s 100-point scale. Claro maintained its lead in this category with a score of 64.2, which is 6.1 points higher than its closest competitor, Entel.
As we noted in our last report, Entel has made some big strides in 4G Availability and is maintaining that lead by winning this category with a score of 85.8% up from a score of 83.3% in our August 2019 report. Seven months ago we reported that Entel became the first operator to surpass the 80% mark in 4G Availability and now three operators have hit that mark, including Movistar with 82.3% and WOM with 80.5%.
In this report, Entel won six out of seven of our awards. The operator took first place awards in Download Speed Experience, Upload Speed Experience, Latency Experience, 4G Availability, Voice App Experience and 4G Coverage Experience. The only award that it didn’t win was Video Experience, which went to Claro. While Opensignal users on all four Chilean operators saw improvements in their network experience, it’s important to note that Entel has managed to surpass its competitors in the majority of the metrics that Opensignal analyzes.
Chilean 4G networks are on an upward trajectory as we see all four of the country’s mobile operators making improvements to their networks. Our users on three of the four operators now report having more than 80% 4G Availability in the country, which is a big improvement from over a year ago, when none of the operators had achieved higher than 78.2% in 4G Availability. Meaning our 4G users on three out of four networks in Chile, on average, were able to connect to 4G services more than 80% of the time.
Entel was the winner of the 4G Availability award with a score of 85.8%. Movistar was a close second with a score of 82.3%, followed by WOM with 80.5% and Claro with 75%. In Video Experience, all operators have achieved a Good ranking, which means they scored 55-65 on our 100-point scale. This means users may have a less consistent experience with slower loading times and some stalling.
In our new measurement of Voice App Experience, three of the four operators scored in the Acceptable range (which is a score of 74 to 80 on a 100-point scale) with only WOM falling into the Poor category with a score of 70.9. Achieving an Acceptable score means that Opensignal users were satisfied with their experience but some users may experience call quality issues such as clicking sounds or distortion and the volume might not be sufficiently loud.
In the Latency Experience category, Entel was the winner with a latency of 40.8 milliseconds, which was nearly 1ms less than its score in our August 2019 report, when it had a latency of 41.7ms. Entel’s score was also 3ms less than its next competitor WOM, which had a Latency Experience of 43.8ms.
We also see that all operators are making improvements to download and upload speeds. Entel was the winner of our Upload Experience award with a score of 9.7 Mbps. That was 2 Mbps faster than its Upload Speed measurement in our August 2019 report.
Entel also won our Download Speed Experience award with a score of 18 Mbps – 8% faster than its next closest competitor Claro, whose users saw average download speeds of 16.7 Mbps.
Entel was the winner in Opensignal’s 4G Coverage Experience with a score of 7.9 on a scale of 1-10. Movistar came in second with a score of 7.8. This is the first time Opensignal measured its users’ 4G Coverage Experience in Chile. Opensignal’s Coverage Experience metric analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.
| Mobile Experience Awards Chile | ||||
|---|---|---|---|---|
March 2020,
Chile Report
|
E
Entel
|
M
Movistar
|
C
Claro
|
W
WOM
|
Video Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
Latency Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
March 2020,
Chile
|
|---|---|
|
Video Experience
|
C
Claro
|
|
Voice App Experience
|
E
Entel
|
|
Download Speed Experience
|
E
Entel
|
|
Upload Speed Experience
|
E
Entel
|
|
Latency Experience
|
E
Entel
|
|
4G Availability
|
E
Entel
|
|
4G Coverage Experience
|
E
Entel
|
|
Video Experience
Additional Metrics |
E
Entel
|
M
Movistar
|
C
Claro
|
W
WOM
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 61.9 (± 0.46) | 63.1 (± 0.62) | 71.4 (± 0.57) | 60.4 (± 0.61) |
|
3G Video Experience
| 39.3 (± 1.33) | 40.5 (± 1.84) | 47.8 (± 2.00) | 38.9 (± 1.31) |
| 4G Video Experience | in 0-100 points |
|
E
Entel
|
62 (± 0.46) |
|
M
Movistar
|
63 (± 0.62) |
|
C
Claro
|
71 (± 0.57) |
|
W
WOM
|
60 (± 0.61) |
| 3G Video Experience | in 0-100 points |
|
E
Entel
|
39 (± 1.33) |
|
M
Movistar
|
40 (± 1.84) |
|
C
Claro
|
48 (± 2.00) |
|
W
WOM
|
39 (± 1.31) |
|
Voice App Experience
Additional Metrics |
E
Entel
|
M
Movistar
|
C
Claro
|
W
WOM
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 77.9 (± 0.31) | 78.2 (± 0.34) | 76.9 (± 0.39) | 72.8 (± 0.40) |
|
3G Voice App Experience
| 70.6 (± 0.69) | 66.3 (± 0.90) | 68.1 (± 0.83) | 64.4 (± 0.70) |
| 4G Voice App Experience | in 0-100 points |
|
E
Entel
|
78 (± 0.31) |
|
M
Movistar
|
78 (± 0.34) |
|
C
Claro
|
77 (± 0.39) |
|
W
WOM
|
73 (± 0.40) |
| 3G Voice App Experience | in 0-100 points |
|
E
Entel
|
71 (± 0.69) |
|
M
Movistar
|
66 (± 0.90) |
|
C
Claro
|
68 (± 0.83) |
|
W
WOM
|
64 (± 0.70) |
|
Download Speed Experience
Additional Metrics |
E
Entel
|
M
Movistar
|
C
Claro
|
W
WOM
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 20.6 (± 0.27) | 13.5 (± 0.24) | 21.7 (± 0.40) | 12.0 (± 0.20) |
|
3G Download Speed
| 5.4 (± 0.14) | 4.2 (± 0.13) | 5.4 (± 0.16) | 4.5 (± 0.08) |
| 4G Download Speed | in Mbps |
|
E
Entel
|
21 (± 0.27) |
|
M
Movistar
|
13 (± 0.24) |
|
C
Claro
|
22 (± 0.40) |
|
W
WOM
|
12 (± 0.20) |
| 3G Download Speed | in Mbps |
|
E
Entel
|
5 (± 0.14) |
|
M
Movistar
|
4 (± 0.13) |
|
C
Claro
|
5 (± 0.16) |
|
W
WOM
|
4 (± 0.08) |
|
Upload Speed Experience
Additional Metrics |
E
Entel
|
M
Movistar
|
C
Claro
|
W
WOM
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 11.5 (± 0.15) | 7.9 (± 0.14) | 9.5 (± 0.18) | 10.7 (± 0.14) |
|
3G Upload Speed
| 1.2 (± 0.04) | 1.2 (± 0.04) | 1.3 (± 0.06) | 1.0 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
E
Entel
|
11 (± 0.15) |
|
M
Movistar
|
8 (± 0.14) |
|
C
Claro
|
9 (± 0.18) |
|
W
WOM
|
11 (± 0.14) |
| 3G Upload Speed | in Mbps |
|
E
Entel
|
1 (± 0.04) |
|
M
Movistar
|
1 (± 0.04) |
|
C
Claro
|
1 (± 0.06) |
|
W
WOM
|
1 (± 0.03) |
|
Latency Experience
Additional Metrics |
E
Entel
|
M
Movistar
|
C
Claro
|
W
WOM
|
|---|---|---|---|---|
| in ms | ||||
|
4G Latency
| 35.8 (± 0.21) | 40.2 (± 0.35) | 39.2 (± 0.30) | 39.9 (± 0.28) |
|
3G Latency
| 65.0 (± 0.64) | 62.9 (± 1.09) | 56.7 (± 0.80) | 56.9 (± 0.63) |
| 4G Latency | in ms |
|
E
Entel
|
36 (± 0.21) |
|
M
Movistar
|
40 (± 0.35) |
|
C
Claro
|
39 (± 0.30) |
|
W
WOM
|
40 (± 0.28) |
| 3G Latency | in ms |
|
E
Entel
|
65 (± 0.64) |
|
M
Movistar
|
63 (± 1.09) |
|
C
Claro
|
57 (± 0.80) |
|
W
WOM
|
57 (± 0.63) |
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Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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