Judging by our results, the end of 2019 was a decidedly mixed period in terms of mobile network experience in Peru — with a combination of incremental improvements in some areas and painful reversals in others. Speaking of the latter, our users observed lower Download Speed Experience scores for Movistar, Claro and Entel than they saw in the previous reporting period, with Entel users experiencing a 2.9 Mbps drop. In addition, our Entel users saw a painful 26.3ms increase in Latency Experience. On a more positive note, Peru now has two operators with 4G Availability scores above 85%, while the “floor” for this metric has risen to just over 80%, thanks to a modest increase in the amount of time Bitel’s 4G users were connected to 4G over the reporting period. In addition, users observed increases in Upload Speed Experience across all four operators.
However, they also reported a Poor Voice App Experience on all four networks. Video Experience, on the other hand, is either Good, Fair or Poor (depending on the choice of operator) — with the front-runners in this regard being Movistar (in first place, thanks to a nearly 10 point surge) and Claro.
Judging by our regional analysis, operators clearly struggled to get ahead of the pack with half of our awards being tied between two or more operators and very little difference in 4G Availability seen in Lima. While many metrics were in line with national trends in both Lima and Arequipa, this was not the case with Download Speed Experience in Lima, where users observed higher speeds on Claro than that observed nationally — which allowed the operator to statistically tie with Movistar for first place.