Peru

Mobile Network Experience Report
February 2020

Opensignal Active Userbase in Peru
Total Devices
108,039
Total Measurements
306,792,415
Data Collection Period
Oct 01 Dec 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Movistar has made great strides in Video Experience

Our users observed some big swings in Video Experience since our last report. While Claro (the previous award winner) saw its score rise to 59.1 from 56.9, our users on Movistar’s network saw a leap of nearly 10 points (from 53.2 to 63.0), which catapulted it firmly into the lead.

Download speeds slip, but 4G Availability sees modest improvement

To our surprise, the Download Speed Experience observed by our users has decreased since our last report across the three operators with the highest scores. While gains were modest in terms of 4G Availability, Peru now has two operators with scores above 85% (Claro and Entel) and the small improvement seen by our Bitel users was enough to boost the operator’s score to above 80%.

Entel falls back on latency, cedes first place to Movistar

Unusually, the award for Latency Experience changed hands not because of an improvement in performance by an operator; but because our users saw their experience with Entel, the previous winner, deteriorate by a startling 26.3ms (from 45.5ms to 71.8) causing it to drop back to fourth place.

Bitel still lags behind on speed

While Bitel was the only operator on which our users saw an increase in Download Speed Experience since our last report, it is still lagging behind. The average observed speed was roughly 3.6 times less than that of the joint award holders, Movistar and Entel. Users’ Upload Speed Experience data tells a similar story, with Bitel still in last place with 1.9 Mbps.

Introduction

Judging by our results, the end of 2019 was a decidedly mixed period in terms of mobile network experience in Peru — with a combination of incremental improvements in some areas and painful reversals in others. Speaking of the latter, our users observed lower Download Speed Experience scores for Movistar, Claro and Entel than they saw in the previous reporting period, with Entel users experiencing a 2.9 Mbps drop. In addition, our Entel users saw a painful 26.3ms increase in Latency Experience. On a more positive note, Peru now has two operators with 4G Availability scores above 85%, while the “floor” for this metric has risen to just over 80%, thanks to a modest increase in the amount of time Bitel’s 4G users were connected to 4G over the reporting period. In addition, users observed increases in Upload Speed Experience across all four operators.

However, they also reported a Poor Voice App Experience on all four networks. Video Experience, on the other hand, is either Good, Fair or Poor (depending on the choice of operator) — with the front-runners in this regard being Movistar (in first place, thanks to a nearly 10 point surge) and Claro.

Judging by our regional analysis, operators clearly struggled to get ahead of the pack with half of our awards being tied between two or more operators and very little difference in 4G Availability seen in Lima. While many metrics were in line with national trends in both Lima and Arequipa, this was not the case with Download Speed Experience in Lima, where users observed higher speeds on Claro than that observed nationally — which allowed the operator to statistically tie with Movistar for first place.

Opensignal Awards Table

Mobile Experience Awards, Peru
February 2020, Peru Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2020, Peru
Video Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Mobile Experience Awards Draws
February 2020, Peru
Voice App Experience
Download Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Movistar
63.0
Claro
59.1
Bitel
39.4
Entel
50.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Both Claro and Movistar have made good progress since our last report with our users reporting improved scores for both operators. However, Movistar’s surge was the greater of the two, up almost 10 points, propelling it to first place. As a consequence, its users now enjoy a Good Video Experience (up from Fair). This means that like their Claro counterparts, Movistar users typically have a less than consistent experience, particularly for higher resolutions, with noticeably slower loading times and stalling not being uncommon.

Video Experience
in 0-100 points
Movistar
63.0
Claro
59.1
Bitel
39.4
Entel
50.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
68.5 (± 0.54) 65.0 (± 0.56) 48.4 (± 1.23) 54.1 (± 0.60)
3G Video Experience
43.1 (± 1.76) 36.6 (± 2.05) 28.1 (± 1.27) 35.0 (± 1.60)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
69 (± 0.54)
65 (± 0.56)
48 (± 1.23)
54 (± 0.60)
3G Video Experience in 0-100 points
43 (± 1.76)
37 (± 2.05)
28 (± 1.27)
35 (± 1.60)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Looking at the supporting metrics, it is interesting to observe the strong showing from Movistar, with our users reporting a score of 43.1 for 3G Video Experience, 6.5 points above that seen with Claro, which came second for this metric. In addition, Movistar’s 3G and 4G Video Experience scores have increased by 9.6 and 10.6 points since our last report.

While Bitel users saw a modest improvement of 2.3 points in Video Experience, this was far below that needed to move the operator to third place, with Entel users still observing a score slightly above 50.

Voice App Experience

Our first look at Voice App Experience in Peru reveals a remarkably level playing field, with only 1.4 points separating the best and worst performers. These results indicate that our Peruvian users are having a Poor Voice App Experience on all four networks — which means that many users are dissatisfied and are experiencing call quality impairments, such as distortion or clicking sounds.

Voice App Experience
in 0-100 points
Movistar
71.5
Claro
70.6
Bitel
70.1
Entel
71.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
74.1 (± 0.45) 72.9 (± 0.48) 73.5 (± 0.57) 73.5 (± 0.58)
3G Voice App Experience
62.2 (± 1.07) 61.6 (± 1.37) 65.9 (± 0.77) 62.7 (± 1.50)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
74 (± 0.45)
73 (± 0.48)
73 (± 0.57)
73 (± 0.58)
3G Voice App Experience in 0-100 points
62 (± 1.07)
62 (± 1.37)
66 (± 0.77)
63 (± 1.50)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Movistar and Entel are statistically tied for first place and with so little separating all four operators, it won’t take much for one of them to claim the award for Video Experience outright in our next report.

Looking at the supporting metrics, it’s worth noting Bitel’s comparatively strong showing for 3G Voice App Experience; our users observed a score of 65.9, well ahead of its rivals.

Download Speed Experience

Download speeds have stagnated since our last report, with our users observing declines across three networks. This was particularly marked for our Entel users, who observed a drop of 2.9 Mbps. While Movistar users also experienced a drop in Download Speed Experience, it was less severe and as a result, Entel has gone from being the clear award winner for this category to being statistically tied with Movistar for first place. This was made possible by the strong showing Movistar made in our last report, in which our users saw its score grow by more than 4 Mbps.

Download Speed Experience
in Mbps
Movistar
15.9
Claro
13.5
Bitel
4.4
Entel
15.7
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
18.7 (± 0.30) 15.8 (± 0.23) 6.0 (± 0.21) 18.2 (± 0.30)
3G Download Speed
5.7 (± 0.14) 4.7 (± 0.17) 2.4 (± 0.08) 4.9 (± 0.18)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Download Speed in Mbps
19 (± 0.30)
16 (± 0.23)
6 (± 0.21)
18 (± 0.30)
3G Download Speed in Mbps
6 (± 0.14)
5 (± 0.17)
2 (± 0.08)
5 (± 0.18)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Despite being the only operator on which our users saw an increase in Download Speed Experience since our last report, Bitel still trails its peers in this regard, with around 11.4 Mbps separating it from the front-runners. Part of the issue appears to be one of spectrum. While Bitel announced plans to invest $110 million to roll out 2600 MHz across its network back in May 2018 our 4G users observed only limited use of that band. Information that Bitel supplied under the requirements set by the country’s Wireless Coverage Regulation states that it has some 4G base stations operating in 2.6 GHz (in some provinces outside those of Lima and Callao) and according to OSIPTEL, most of Bitel’s 4G infrastructure is deployed in the 900 MHz band. While this remains the case, the potential uplift in the speeds observed by the operator’s users will likely remain low because of the capacity available on this band. The operator will be further constrained by the fact that its licence for the 2600 MHz band is not a national one.

Upload Speed Experience

In contrast to the drops in performance our users observed for Download Speed Experience, Upload Speed Experience scores increased for all four operators when compared with those from our last report. Movistar users observed the biggest gain (0.9 Mbps), but this wasn’t sufficient to knock Entel off the top spot, despite our users on its network observing a more modest 0.2 Mbps improvement. Claro’s score rose by 0.6 Mbps, but the gap between it and the operator in second place (Movistar) has grown by 0.3 Mbps to 2.6 Mbps

Upload Speed Experience
in Mbps
Movistar
8.8
Claro
6.2
Bitel
1.9
Entel
10.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
11.0 (± 0.17) 7.6 (± 0.12) 3.0 (± 0.11) 12.1 (± 0.25)
3G Upload Speed
1.2 (± 0.04) 1.2 (± 0.06) 0.5 (± 0.02) 1.0 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.17)
8 (± 0.12)
3 (± 0.11)
12 (± 0.25)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.06)
1 (± 0.02)
1 (± 0.05)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Turning to Bitel, the performance seen by our users is line with that for Download Speed Experience, with the operator trailing behind its peers. The 1.9 Mbps seen by our users on its network for Upload Speed Experience is below one fifth of the 10 Mbps seen with front-runner Entel and less than one third of the 6.2 Mbps seen for Claro, which is second to last place for Upload Speed Experience. However, in percentage terms, Bitel did see a significant improvement, up nearly 36% from our last report, but it clearly still has a long way before it can offer speeds in line with its competitors.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Movistar
50.7
Claro
56.3
Bitel
59.9
Entel
71.8
0 18.75 37.5 56.25 75
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
44.5 (± 0.30) 52.0 (± 0.40) 47.3 (± 0.51) 68.0 (± 0.40)
3G Latency
73.2 (± 1.34) 72.8 (± 1.59) 75.6 (± 0.98) 88.1 (± 1.20)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Latency in ms
44 (± 0.30)
52 (± 0.40)
47 (± 0.51)
68 (± 0.40)
3G Latency in ms
73 (± 1.34)
73 (± 1.59)
76 (± 0.98)
88 (± 1.20)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

4G Availability

While for the second report in a row, 4G Availability scores saw little in the way of change, there was sufficient movement to create a new pair of operators that are statistically tied for first place; Entel has stayed put, while Claro has replaced Movistar. This change occurred due to both our Claro users spending more time connected on 4G, while their Movistar counterparts saw a drop of 1.7 percentage points since our last report. Peru now has two operators with 4G Availability scores of 85% or higher.

4G Availability
% of time
Movistar
83.7
Claro
85.0
Bitel
80.6
Entel
85.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

In addition, Bitel’s users saw it break past the 80% mark for the first time. Once more the gap between all four operators remains tight, with just over 5 percentage points separating them. Given this, a strong showing by any operator could allow them to win the prize in our next report.

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Movistar
5.4
Claro
5.6
Bitel
5.0
Entel
4.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Regional Analysis

Once again, the contest over our city-level metrics was hard-fought, with half of our awards being tied between two or more operators. In Peru’s two biggest cities, Lima and Arequipa, the competition was particularly intense in terms of 4G Availability, with a spread of just 0.8 of a percentage point across all four operators in Lima resulting in a four-way statistical tie. Over in Arequipa, the spread widened to 8.5 percentage points, with our users observing a three-way statistical tie in 4G Availability between Entel, Claro and Movistar, with Bitel some way behind.

Looking at Voice App Experience, Lima narrowly avoided a three-way statistical tie — which occurred in Arequipa — with Movistar and Claro sharing the prize for first place. Turning to the other metrics, the rankings seen at the national level also held true in Arequipa and Lima for Video Experience, Upload Speed Experience and Latency Experience. In Arequipa users saw the same trend as that seen at the national level for Download Speed Experience with a statistical tie between Movistar and Entel for first place, followed by Claro then Bitel. This pattern did not hold true in Lima where a strong performance by Claro — an impressive 2.9 Mbps above the speed seen nationally by our users on its network — enabled it to jointly hold the top spot with Movistar.

Select any region below to display individual breakdown

Arequipa

Video Experience
in Arequipa
in 0-100 points
Movistar
66.0
Claro
57.3
Bitel
41.0
Entel
52.9
Download Image
Voice App Experience
in Arequipa
in 0-100 points
Movistar
73.6
Claro
72.9
Bitel
68.4
Entel
70.8
Download Image
Download Speed Experience
in Arequipa
in Mbps
Movistar
15.9
Claro
11.9
Bitel
4.5
Entel
13.9
Download Image
Upload Speed Experience
in Arequipa
in Mbps
Movistar
8.1
Claro
6.4
Bitel
2.3
Entel
11.3
Download Image
Latency Experience
in Arequipa
in ms
Movistar
51.1
Claro
64.0
Bitel
67.4
Entel
79.0
Download Image
4G Availability
in Arequipa
in %
Movistar
85.9
Claro
88.9
Bitel
81.5
Entel
90.0
Download Image

Lima

Video Experience
in Lima
in 0-100 points
Movistar
64.8
Claro
63.2
Bitel
40.7
Entel
51.1
Download Image
Voice App Experience
in Lima
in 0-100 points
Movistar
73.9
Claro
72.7
Bitel
69.8
Entel
72.3
Download Image
Download Speed Experience
in Lima
in Mbps
Movistar
16.7
Claro
16.4
Bitel
4.4
Entel
15.7
Download Image
Upload Speed Experience
in Lima
in Mbps
Movistar
10.2
Claro
7.1
Bitel
2.1
Entel
10.9
Download Image
Latency Experience
in Lima
in ms
Movistar
44.5
Claro
46.4
Bitel
51.7
Entel
65.9
Download Image
4G Availability
in Lima
in %
Movistar
86.0
Claro
86.8
Bitel
86.5
Entel
86.4
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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