Across all six cities, our users enjoyed the best Video Experience on Movistar’s network in Barranquilla, as it became the only Colombian operator to have earned a Very Good rating (65-75) with a score of 72.9 points. Movistar was also first-placed in Cartagena and Medellin where it was rated the same and further drew up with Tigo in Bucaramanga and Cali. We saw a three-way split between Movistar, Claro, and Avantel in Bogota.
It was a close-run race in our Voice App Experience category. However, our users on Tigo’s network in Cali perceived the best Voice App Experience across Colombia: the operator’s score of 78.2 points achieved a Fair rating, which means on average our users on this network were satisfied and experienced minor quality impairments, occasional clicking sounds or distortions. Bogota was the only other city where operators earned a Fair rating, as Tigo and Aantel came neck and neck with sores just above 75 points to end up in a tie.
In Download Speed Experience, our users on Claro's network in Barranquilla and Tigo's in Cali now enjoy average speeds of over 20 Mbps. While both the operators ended up in a dead heat in Bogota and Bucaramanga, Claro further tied with Movistar in Cartagena and Medellin. On the other hand, our users on Tigo and Movistar’s network now in Cali enjoy the fastest Upload Speed Experience with average speeds of over 9 Mbps.
Looking at the proportion of time users spent connected to 4G services in these cities, we saw a tight competition in our regional 4G Availability measurements. Claro, Movistar and Tigo ended in a three-way draw in Barranquilla, Cartagena, and Medellin. The operator’s score in the majority of the cities remained well above 80%, including regional operator Avantel’s score that surpassed the 85% 4G Availability threshold.
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