Mobile Network Experience Report Colombia January 2020

Colombia

Mobile Network Experience Report
January 2020

Opensignal Active Userbase in Colombia
Total Devices
209,428
Total Measurements
396,612,446
Data Collection Period
Sep 01 Nov 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Video Experience continues to improve as Movistar maintains the lead

Movistar increased its score by more than 10 percent to hold onto our Video Experience award. Across the board, we saw all three operators in Colombia improve their scores in this category to earn a Good rating, while our users observed the highest improvements on Claro — an increase of 15% in six months to challenge the leader.

Tigo wins our first Voice App Experience award in Colombia

Tigo became the first operator in Colombia to win Opensignal’s pioneering Voice App Experience award. It was a close race between all three operators, but Tigo secured the first place with our users experiencing a difference of less than one point from its closest rival Claro. With the increasing popularity of voice apps like WhatsApp, Skype, and Facebook Messenger, becoming part of mainstream mobile communication, Opensignal has launched Voice App Experience to assess the real-world quality perceived by users of voice communication mobile apps.

Claro dominates our speed metrics

Claro outpaced Tigo to win our Download Speed Experience award as its score grew by more than 40% and challenged Movistar to win our Upload Experience award where our users’ speed increased by 70% in the last six months.

Our Movistar users continue to experience the lowest latencies

Movistar kept hold of our award in Latency Experience, as our users on its network enjoyed a network response time of 57.9 milliseconds. We saw all three operators improve their network responsiveness since the last report, but our users on Tigo’s network saw the greatest improvement of 6.5ms.

Claro triumphs in 4G Availability

Claro swept away our 4G Availability award with a winning score that was just a percentage point shy of the 80% mark — an improvement of more than 6 percentage points in six months. The 4G Availability score of Movistar and Tigo also improved but remained short of the market leader. Moreover, all three operators are now well above the 75% mark, a sign that 4G has now become the dominant mobile technology in Colombia.

Introduction

In our last report, we saw Movistar starting to assert its dominance, but in six months the dynamics in the Colombian mobile network market have changed. Claro bagged four of our national awards, Tigo won our inaugural Voice App Experience award, and Movistar held on to our Video and Latency Experience awards. But far from stagnating, we've seen some very impressive increases in scores across the board, MinTIC auctioning the 700MHz, and 2500 MHz bands to upgrade mobile networks from 2G and 3G to 4G technology, and we expect to see further improvements in our upcoming reports.

In this report, we've analyzed the mobile network experience for Colombia's three key operators, Claro, Movistar, and Tigo, over the 90 days from the start of September 2019. Alongside our national-level analysis, we've also examined the operator's scores in six of the largest cities, Barranquilla, Bogota, Bucaramanga, Cali, Cartagena and Medellin, including analysis of regional operator Avantel.

Opensignal Awards Table

Mobile Experience Awards, Colombia
January 2020, Colombia Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
January 2020, Colombia
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
58.2
Movistar
59.9
Tigo
55.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Over the last few reports we saw modest improvements in the Video Experience scores of all three national operators in Colombia. But this time around all carriers made huge strides to advance from Fair (40-55) to Good Video Experience rating (55-65 on our 100-point scale). While Movistar kept its lead and won our national award in this category with a score of 59.9 points, Claro became the biggest gainer in this category with 58.2 points — an improvement of 7.2 points in six months. Tigo also bettered its score by more than four points to score 55.3 points.

Video Experience
in 0-100 points
Claro
58.2
Movistar
59.9
Tigo
55.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
69.9 (± 0.37) 70.0 (± 0.57) 65.0 (± 0.78)
3G Video Experience
34.8 (± 1.01) 40.3 (± 1.38) 37.4 (± 1.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
70 (± 0.37)
70 (± 0.57)
65 (± 0.78)
3G Video Experience in 0-100 points
35 (± 1.01)
40 (± 1.38)
37 (± 1.33)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

With all three operators achieving a Good rating, Colombia has taken a great leap forward in our Video Experience metric. This means that our users in the country now enjoy shorter load-times and less frequent interruptions while streaming videos on their smartphones. This was also reflected in our recent State of Mobile Video Experience report.

Voice App Experience

In this report, we quantified the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile operator networks in Colombia. While all three operators challenged each other, Tigo became the first operator to win our inaugural award with a score of 72.3 (on a scale of 100).

Voice App Experience
in 0-100 points
Claro
71.4
Movistar
69.2
Tigo
72.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
75.4 (± 0.23) 71.8 (± 0.54) 79.0 (± 0.42)
3G Voice App Experience
63.3 (± 0.60) 64.2 (± 0.81) 60.0 (± 1.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
75 (± 0.23)
72 (± 0.54)
79 (± 0.42)
3G Voice App Experience in 0-100 points
63 (± 0.60)
64 (± 0.81)
60 (± 1.09)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

We saw intense competition in this category, with less than four points separating all three operators. However, each one of them scored between 68 and 74 to end up with a Poor rating, which means our users experience frequent distortion, clicking sounds or silence during the call.

Download Speed Experience

We recorded the biggest gains on Claro's network as our users enjoyed the fastest Download Speed Experience of 14.1 Mbps on its network. Claro users' overall download speed increased by more than 4 Mbps to overtake Tigo’s score of 12.5 Mbps. Movistar remained in last place at 11.6 Mbps with only a small improvement.

Download Speed Experience
in Mbps
Claro
14.1
Movistar
11.6
Tigo
12.5
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
19.3 (± 0.22) 15.6 (± 0.23) 17.5 (± 0.29)
3G Download Speed
3.5 (± 0.06) 3.8 (± 0.07) 3.5 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Download Speed in Mbps
19 (± 0.22)
16 (± 0.23)
17 (± 0.29)
3G Download Speed in Mbps
4 (± 0.06)
4 (± 0.07)
3 (± 0.08)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

When we split Download Speed Experience by technology, Claro remains the fastest at 19.3 Mbps in our 4G Download Speed measurements with an improvement of more than 4.5 Mbps, followed by Tigo and Movistar at 17.5 Mbps and 15.6 Mbps respectively. We saw little improvement in our 3G Download Speed measurements. This further signifies that Colombian operators are currently focusing more on 4G experience than on 3G networks.

Upload Speed Experience

Claro challenged Movistar to win our Upload Speed Experience award with a score of 6 Mbps. All three operators’ Upload Speed Experience scores increased since our last report, but no individual gain from Movistar or Tigo was enough to catch up with Claro’s winning score that increased by more than 70% in six months.

Upload Speed Experience
in Mbps
Claro
6.0
Movistar
5.8
Tigo
4.9
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.7 (± 0.12) 8.4 (± 0.15) 7.3 (± 0.17)
3G Upload Speed
0.7 (± 0.02) 0.7 (± 0.02) 0.5 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.12)
8 (± 0.15)
7 (± 0.17)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
0 (± 0.02)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

With an increase in the use of social media applications, Upload Speed Experience is becoming an even more important aspect of user’s mobile network experience and at present Claro holds a clear advantage.

Latency Experience

Movistar kept hold of our award in Latency Experience, as our users on its network enjoyed the fastest network response time of 57.9 milliseconds. While Tigo missed the first place by a difference of almost 3ms, Claro remained further behind with a score of 67.2ms. We saw all three operators improve their network responsiveness since the last report, with our users on Tigo’s network experiencing the greatest improvement of 6.5ms.

Latency Experience
in ms The lower the figure the better the latency
Claro
67.2
Movistar
57.9
Tigo
60.1
0 17.5 35 52.5 70
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
60.7 (± 0.38) 51.8 (± 0.38) 44.8 (± 0.35)
3G Latency
80.3 (± 0.62) 69.8 (± 0.87) 88.0 (± 1.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Latency in ms
61 (± 0.38)
52 (± 0.38)
45 (± 0.35)
3G Latency in ms
80 (± 0.62)
70 (± 0.87)
88 (± 1.57)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

Looking at Latency Experience by technology, in our 4G Latency measurements, Tigo clocked the quickest response time of 44ms on average, followed by Movistar and Claro at 56.1ms and 59.1ms. In our 3G Latency measurements, Movistar was the only operator to score below 90ms.

Latency is a metric often overlooked, but it affects the mobile data experience in many subtle ways. Especially as user habits shift towards data-hungry applications like video streaming, live chat, and online multiplayer gaming.

4G Availability

Over the last two reports, two operators were deadlocked in our 4G Availability category, but this time we have an undisputed winner. With steady improvements, Claro swept away our 4G Availability award, increasing its score by over 5 percentage points to reach 79%. This means, on average our users on Claro’s network were connected to 4G services on their network 79% of the time. Meanwhile, our users on Movistar and Tigo also saw improvements in 4G Availability and were less than two percentage points behind the winning score.

4G Availability
% of time
Claro
79.0
Movistar
77.7
Tigo
77.5
0 20 40 60 80
The brackets represent confidence intervals.
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At present, a significant portion of Colombia’s population dwells in rural areas depending heavily on 2G and 3G services. But with the recent auction of new spectrum bands and plans to update 2G and 3G networks to 4G, Colombian users will be able to access 4G services much more easily.

4G Coverage Experience

Claro won our 4G Coverage award, with a score of 5.6 (on a scale of 10), while Movistar and Tigo trailed behind closely with 4.6 and 4.2 points respectively. Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator receive a 4G signal relative to the locations visited by Opensignal users of all network operators.

4G Coverage Experience
in 0-10 points
Claro
5.6
Movistar
4.6
Tigo
4.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Regional Analysis

Across all six cities, our users enjoyed the best Video Experience on Movistar’s network in Barranquilla, as it became the only Colombian operator to have earned a Very Good rating (65-75) with a score of 72.9 points. Movistar was also first-placed in Cartagena and Medellin where it was rated the same and further drew up with Tigo in Bucaramanga and Cali. We saw a three-way split between Movistar, Claro, and Avantel in Bogota.

It was a close-run race in our Voice App Experience category. However, our users on Tigo’s network in Cali perceived the best Voice App Experience across Colombia: the operator’s score of 78.2 points achieved a Fair rating, which means on average our users on this network were satisfied and experienced minor quality impairments, occasional clicking sounds or distortions. Bogota was the only other city where operators earned a Fair rating, as Tigo and Aantel came neck and neck with sores just above 75 points to end up in a tie.

In Download Speed Experience, our users on Claro's network in Barranquilla and Tigo's in Cali now enjoy average speeds of over 20 Mbps. While both the operators ended up in a dead heat in Bogota and Bucaramanga, Claro further tied with Movistar in Cartagena and Medellin. On the other hand, our users on Tigo and Movistar’s network now in Cali enjoy the fastest Upload Speed Experience with average speeds of over 9 Mbps.

Looking at the proportion of time users spent connected to 4G services in these cities, we saw a tight competition in our regional 4G Availability measurements. Claro, Movistar and Tigo ended in a three-way draw in Barranquilla, Cartagena, and Medellin. The operator’s score in the majority of the cities remained well above 80%, including regional operator Avantel’s score that surpassed the 85% 4G Availability threshold.

Select any region below to display individual breakdown

Barranquilla

Video Experience
in Barranquilla
in 0-100 points
Claro
66.2
Movistar
72.9
Tigo
52.8
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Voice App Experience
in Barranquilla
in 0-100 points
Claro
72.6
Movistar
74.0
Tigo
72.6
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Download Speed Experience
in Barranquilla
in Mbps
Claro
22.4
Movistar
17.8
Tigo
12.0
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Upload Speed Experience
in Barranquilla
in Mbps
Claro
8.4
Movistar
8.2
Tigo
5.1
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Latency Experience
in Barranquilla
in ms
Claro
65.2
Movistar
54.3
Tigo
60.6
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4G Availability
in Barranquilla
in %
Claro
82.0
Movistar
85.7
Tigo
85.6
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Bogota

Video Experience
in Bogota
in 0-100 points
Claro
62.8
Movistar
62.5
Tigo
59.2
Avantel
62.9
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Voice App Experience
in Bogota
in 0-100 points
Claro
74.0
Movistar
71.2
Tigo
75.1
Avantel
75.9
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Download Speed Experience
in Bogota
in Mbps
Claro
13.9
Movistar
10.1
Tigo
13.1
Avantel
10.6
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Upload Speed Experience
in Bogota
in Mbps
Claro
7.7
Movistar
6.5
Tigo
6.0
Avantel
7.9
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Latency Experience
in Bogota
in ms
Claro
63.3
Movistar
50.2
Tigo
49.6
Avantel
33.5
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4G Availability
in Bogota
in %
Claro
85.3
Movistar
88.3
Tigo
82.3
Avantel
86.5
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Bucaramanga

Video Experience
in Bucaramanga
in 0-100 points
Claro
61.6
Movistar
66.7
Tigo
62.9
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Voice App Experience
in Bucaramanga
in 0-100 points
Claro
73.5
Movistar
71.1
Tigo
72.2
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Download Speed Experience
in Bucaramanga
in Mbps
Claro
15.6
Movistar
12.7
Tigo
17.6
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Upload Speed Experience
in Bucaramanga
in Mbps
Claro
5.8
Movistar
5.5
Tigo
8.3
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Latency Experience
in Bucaramanga
in ms
Claro
65.5
Movistar
64.0
Tigo
58.8
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4G Availability
in Bucaramanga
in %
Claro
76.5
Movistar
81.6
Tigo
83.8
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Cali

Video Experience
in Cali
in 0-100 points
Claro
60.7
Movistar
65.1
Tigo
63.0
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Voice App Experience
in Cali
in 0-100 points
Claro
72.1
Movistar
72.4
Tigo
78.4
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Download Speed Experience
in Cali
in Mbps
Claro
17.8
Movistar
15.1
Tigo
21.5
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Upload Speed Experience
in Cali
in Mbps
Claro
6.8
Movistar
9.2
Tigo
9.3
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Latency Experience
in Cali
in ms
Claro
58.7
Movistar
48.0
Tigo
51.2
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4G Availability
in Cali
in %
Claro
78.1
Movistar
88.3
Tigo
79.7
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Cartagena

Video Experience
in Cartagena
in 0-100 points
Claro
61.1
Movistar
68.3
Tigo
51.8
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Voice App Experience
in Cartagena
in 0-100 points
Claro
71.5
Movistar
71.9
Tigo
70.8
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Download Speed Experience
in Cartagena
in Mbps
Claro
17.2
Movistar
16.1
Tigo
10.9
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Upload Speed Experience
in Cartagena
in Mbps
Claro
6.4
Movistar
7.8
Tigo
4.0
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Latency Experience
in Cartagena
in ms
Claro
78.8
Movistar
58.3
Tigo
67.2
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4G Availability
in Cartagena
in %
Claro
75.8
Movistar
74.1
Tigo
79.4
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Medellin

Video Experience
in Medellin
in 0-100 points
Claro
63.1
Movistar
66.2
Tigo
56.4
Avantel
56.6
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Voice App Experience
in Medellin
in 0-100 points
Claro
71.7
Movistar
71.5
Tigo
74.6
Avantel
71.1
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Download Speed Experience
in Medellin
in Mbps
Claro
15.7
Movistar
14.3
Tigo
12.3
Avantel
9.7
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Upload Speed Experience
in Medellin
in Mbps
Claro
7.5
Movistar
6.3
Tigo
4.6
Avantel
5.7
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Latency Experience
in Medellin
in ms
Claro
55.2
Movistar
64.4
Tigo
52.3
Avantel
46.7
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4G Availability
in Medellin
in %
Claro
84.3
Movistar
85.0
Tigo
84.4
Avantel
74.5
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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