Mobile Network Experience Report Taiwan December 2019

Taiwan

Mobile Network Experience Report
December 2019

Opensignal Active Userbase in Taiwan
Total Devices
104,011
Total Measurements
257,409,178
Data Collection Period
Aug 01 Oct 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Chunghwa scores an Excellent rating in Video Experience

Taiwanese operators realize the importance of delivering a high-quality Video Experience to their customers. For the first time, Chunghwa has earned an Excellent rating in this category with a score of 75.0 on a 1-100 scale, meaning that users had a very consistent experience with fast loading times and almost non-existent stalling.

Taiwan Mobile and Chunghwa tie for first place in Voice App Experience

Taiwan Mobile and Chunghwa Telecom (CHT) became the first two operators in Taiwan to draw for Opensignal's new Voice App Experience award, which assesses the perceived quality of voice calls on communication apps such as WhatsApp, Skype or Facebook Messenger. Overall, four of the five Taiwanese operators achieved scores of 80 and above on a scale of 1-100. This means four operators received a Good ranking in terms of user experience. Taiwan Mobile and CHT, however, edged out the rest with scores of 82.0 and 82.2 respectively. GT was the only operator that dropped into the Acceptable category with its score of 78.4.

Chunghwa boosts Download Speed Experience by almost 9% to win the category

CHT maintained its No. 1 ranking in our Download Speed Experience metric. Its users averaged an overall download speed of 37.1 Mbps, which is 6.6 Mbps faster than rival FarEasTone. In Upload Speed Experience, FarEasTone earned the first place slot with a score of 11.1 Mbps compared to CHT and Taiwan Mobile, which both had scores of 10.7 Mbps.

Taiwan Mobile and FarEasTone pass the 95% mark in 4G Availability

Taiwanese operators are very strong in their 4G Availability. All five operators have surpassed the 90% mark in users’ 4G Availability and two operators (Taiwan Mobile and FarEasTone) have passed the 95% availability barrier. GT made the most gains since our last report in June 2019. It increased the 4G Availability experienced by users from 89.0% to 94.7%. This increase is likely due to the National Communications Commission’s July decision to let GT offer 4G services outside its coverage areas through a roaming agreement with Taiwan Mobile.

Introduction

Taiwan’s mobile market is very competitive. The island has five operators that compete very aggressively with their 4G services.

In our analysis of real-world data from Opensignal users in Taiwan from August through October, we found that our users on average were able to connect to 4G services more than 90% of the time on all five operators’ networks, and two operators have pushed past the 95% mark.

But the island isn’t only strong in 4G Availability. Our results also show that Taiwanese consumers enjoy a pretty good experience with voice apps. In Opensignal’s new Voice App Experience category, which assesses the perceived quality of voice calls using apps like WhatsApp, Skype or Facebook Messenger, four out of the five Taiwanese operators achieved scores of 80 and above on a scale of 1-100.

Our results also indicate that Taiwanese consumers receive a high level of quality when it comes to streaming video to their mobile phones. For the first time, Taiwanese operator Chunghwa Telecom scored an Excellent rating in this category and three operators earned Very Good ratings. Only one Taiwanese operator earned a Good rating in video experience, which means that users experienced slower loading times and occasional stalling mid-stream.

Taiwan is preparing to auction spectrum for 5G services. Starting December 10, Taiwan’s National Communications Commission (NCC) will auction 2,790 MHz of spectrum in a variety of bands including the 1800 MHz, the 3.5 GHz, and the 28 GHz bands. The NCC plans to award the licenses to the auction winners by the end of January. It is anticipated that all five Taiwan operators will participate in the auction.

Opensignal Awards Table

Mobile Experience Awards, Taiwan
December 2019, Taiwan Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
December 2019, Taiwan
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Mobile Experience Awards Draws
December 2019, Taiwan
4G Availability
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
GT
94.7
FarEasTone
95.8
Chunghwa
93.6
Taiwan Mobile
96.0
T Star
92.6
0 25 50 75 100
The brackets represent confidence intervals.
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National Analysis

4G Availability

Taiwan Mobile and FarEasTone tied for first place in our 4G Availability metric with Taiwan scoring 96% and FET achieving 95.8%. These two operators now surpass the 95% mark when it comes to 4G Availability.

It should be noted that GT made significant strides in our recent test period due to its new roaming agreement with Taiwan Mobile. The operator increased its 4G Availability score by 5.7 percentage points from 89% in our June 2019 report to 94.7% in the current report. GT now falls just slightly behind FET and Taiwan Mobile in 4G Availability and has nearly hit the 95% availability milestone.

4G Availability
% of time
GT
94.7
FarEasTone
95.8
Chunghwa
93.6
Taiwan Mobile
96.0
T Star
92.6
0 25 50 75 100
The brackets represent confidence intervals.
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Taiwan's operators are strong in 4G Availability. Users on all five of Taiwan’s wireless networks experienced 4G Availability scores over 90%, indicating it is easy to find a 4G connection in the country.

Video Experience

When it comes to delivering a decent video experience, not many operators can achieve an Excellent rating (75-100 in our 100-point scale)in Opensignal’s Video Experience metric. In our 2019 Mobile Video Experience report for the first time six countries achieved Excellent ratings — Norway, the Czech Republic, Austria, Denmark, Hungary and the Netherlands — but all those countries were in Europe. It’s notable that one of Taiwan’s operators — CHT — has achieved the distinction of earning an Excellent rating in video experience with a 75.0 rating.

In addition, three of Taiwan’s other operators — FET, Taiwan Mobile and T Star — all landed in the Very Good range. That means that users experienced short load times and minimal stalling during their video playback. GT was the only operator to miss out on a Very Good rating, scoring 61.5, which earned it a Good rating.

Video Experience
in 0-100 points
GT
61.5
FarEasTone
72.4
Chunghwa
75.0
Taiwan Mobile
73.7
T Star
67.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
61.5 (± 0.83) 73.8 (± 0.42) 77.0 (± 0.28) 74.8 (± 0.40) 69.4 (± 0.59)
3G Video Experience
50.5 (± 3.03) 50.2 (± 1.94) 53.5 (± 2.62) 45.7 (± 2.98)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
62 (± 0.83)
74 (± 0.42)
77 (± 0.28)
75 (± 0.40)
69 (± 0.59)
3G Video Experience in 0-100 points
51 (± 3.03)
50 (± 1.94)
53 (± 2.62)
46 (± 2.98)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

When it comes to 4G Video Experience, CHT once again earned an Excellent range (75-100) with a score of 77.0. Taiwan Mobile was a close second with a score of 74.8 in 4G Video Experience, but that still places it in the Very Good range.

It’s not surprising that, when it comes to 3G Video Experience, all Taiwanese operators see their scores drop. GT is the only operator excluded from this category because it doesn’t have a 3G network. It’s also notable that in the 3G Video Experience, CHT, which scored an Excellent ranking in 4G Video Experience, falls to third place in 3G Video Experience with a score of 50.2, which puts it in the Fair category.

Voice App Experience

The use of voice apps such as WhatsApp, Skype and Facebook Messenger is becoming more popular thanks to ubiquitous mobile broadband. These apps offer a new way for users to talk to each other and Opensignal is now measuring the quality of our users’ experience on these apps.

In Opensignal’s inaugural Voice App Experience analysis, four of the five operators in Taiwan achieved scores of 80 and above on a scale of 1-100. All four operators received a Good ranking (80-87), which means that most users on their network were satisfied with the voice app experience but some users might have experienced minor quality problems such as background noise, clicking or other distortion.

In terms of a winner, there was a tie. Chunghwa Telecom (CHT) secured a score of 82.2 and Taiwan Mobile achieved a score of 82.

GT secured the lowest score in the Voice App category with 78.4 points, which puts it in the Acceptable range and means that users are satisfied with their experience but may have some call quality issues such as clicking sounds or distortion and/or the volume may not be sufficiently loud.

No operator fell below the Acceptable rating, which is explained by the high degree of 4G Availability from Taiwanese operators.

Voice App Experience
in 0-100 points
GT
78.4
FarEasTone
81.6
Chunghwa
82.2
Taiwan Mobile
82.0
T Star
80.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
78.5 (± 0.58) 82.0 (± 0.31) 82.7 (± 0.21) 82.3 (± 0.33) 81.3 (± 0.35)
3G Voice App Experience
75.8 (± 1.75) 75.7 (± 1.16) 75.4 (± 2.09) 69.2 (± 1.89)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
78 (± 0.58)
82 (± 0.31)
83 (± 0.21)
82 (± 0.33)
81 (± 0.35)
3G Voice App Experience in 0-100 points
76 (± 1.75)
76 (± 1.16)
75 (± 2.09)
69 (± 1.89)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

In addition to the Voice App Experience metric, Opensignal also reported on two supporting measurements related to the voice app — 4G Voice App Experience and 3G Voice App Experience.

In 4G Voice App Experience, CHT earned an 82.7 score, Taiwan Mobile scored 82.3, FET earned an 82.0 score, and T-Star achieved an 81.3 score. All of these earned a Good rating (80-87) on a scale of 1-100. GT was the only operator to receive an Acceptable score (78.5).

Not surprisingly, four operators’ rankings dropped in the 3G Voice App Experience category. FET ranked first with a score of 75.8, followed by CHT with 75.7 and Taiwan Mobile with 75.4. This puts these three operators in the Acceptable category (74-80) for 3G Voice App Experience. T Star had a score of 69.2, which makes it the only operator with a Poor ranking (66-74). A Poor ranking means that many users were dissatisfied because of call quality problems such as distortion, clicking sounds or silence.

Download Speed Experience

CHT continues to dominate its rivals in Download Speed Experience. The overall download speed experienced by Chunghwa users was 37.1 Mbps, a 9% increase over its score of 34.1 Mbps in our June report. It was also 6.6 Mbps faster than its closest rival, FET, and 8.4 Mbps faster than Taiwan Mobile users in our measurements. GT and T Star were quite far behind in Download Speed Experience, with average speeds experienced below 18.1 Mbps.

Download Speed Experience
in Mbps
GT
14.3
FarEasTone
30.5
Chunghwa
37.1
Taiwan Mobile
28.7
T Star
18.1
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
14.3 (± 0.32) 32.0 (± 0.55) 39.6 (± 0.46) 30.1 (± 0.44) 19.3 (± 0.31)
3G Download Speed
5.2 (± 0.24) 5.7 (± 0.19) 5.3 (± 0.28) 4.5 (± 0.20)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Download Speed in Mbps
14 (± 0.32)
32 (± 0.55)
40 (± 0.46)
30 (± 0.44)
19 (± 0.31)
3G Download Speed in Mbps
5 (± 0.24)
6 (± 0.19)
5 (± 0.28)
5 (± 0.20)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

When we look at Download Speed Experience by technology type, CHT maintains its lead in 4G Download Speed with a score of 39.6 Mbps. CHT 4G speeds are 7.6 Mbps faster than FET, its closest rival which has a score of 32.0. In 3G Download Speed, CHT still leads with 5.7 Mbps. This is slower than the speeds we recorded in our June 2019 report. At that time we recorded CHT with 3G Download Speeds of 7.4 Mbps and FarEasTone with 3G Download Speeds of 7.2 Mbps. Taiwan is in the process of shutting down its HSPA networks and that is likely the reason for the declining speeds.

Upload Speed Experience

CHT may dominate in Download Speed Experience, but it doesn’t have the same clout in Upload Speed Experience. FET won this category with our users clocking an upload speed of 11.1 Mbps. CHT and Taiwan Mobile tied for second place, with our users hitting upload speeds of 10.7 Mbps.

Upload Speed Experience
in Mbps
GT
4.5
FarEasTone
11.1
Chunghwa
10.7
Taiwan Mobile
10.7
T Star
6.5
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
4.5 (± 0.11) 11.7 (± 0.18) 11.5 (± 0.13) 11.3 (± 0.16) 7.0 (± 0.12)
3G Upload Speed
1.4 (± 0.09) 1.0 (± 0.05) 1.3 (± 0.09) 0.7 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Upload Speed in Mbps
4 (± 0.11)
12 (± 0.18)
12 (± 0.13)
11 (± 0.16)
7 (± 0.12)
3G Upload Speed in Mbps
1 (± 0.09)
1 (± 0.05)
1 (± 0.09)
1 (± 0.06)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

Interestingly, when we break down 3G versus 4G connections, we find our users on FET topping 11.7 Mbps in the 4G Upload Speeds they experience, while users on CHT had 11.5 Mbps in 4G Upload Speeds. GT users meanwhile saw significantly lower 4G Upload Speeds of just 4.5 Mbps. Our users connecting on 3G networks from FET and Taiwan Mobile saw upload speeds of 1.4 Mbps and 1.3 Mbps respectively.

Latency Experience

Users on four of the five operators in Taiwan had Latency Experience scores under 40 milliseconds, which speaks favorably of their networks. GT, however, had a latency score of 42.8ms —more than 10ms slower than T Star, which won this category with a Latency score of 30.3ms.

Latency Experience
in ms The lower the figure the better the latency
GT
42.8
FarEasTone
34.3
Chunghwa
33.6
Taiwan Mobile
31.1
T Star
30.3
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
42.8 (± 0.46) 33.5 (± 0.15) 32.5 (± 0.16) 30.6 (± 0.18) 27.5 (± 0.22)
3G Latency
47.2 (± 1.43) 47.0 (± 0.91) 40.0 (± 1.44) 65.2 (± 2.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Latency in ms
43 (± 0.46)
33 (± 0.15)
33 (± 0.16)
31 (± 0.18)
27 (± 0.22)
3G Latency in ms
47 (± 1.43)
47 (± 0.91)
40 (± 1.44)
65 (± 2.01)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

When we break out connections by technology type, we find T Star remains the leader with a 4G Latency score of 27.5ms, nearly 3ms faster than Taiwan Mobile, which had a Latency score of 30.6ms. Users on T Star, however, had the worst 3G Latency, with a 65.2ms score.

4G Coverage Experience

CHT was the winner in Opensignal’s 4G Coverage Experience with a score of 9.8 on a scale of 1-10. FET and Taiwan Mobile were a draw for second place both with scores of 9.5. This is the first time Opensignal measured its users 4G Coverage Experience in Taiwan. The higher the number means our users experienced 4G Coverage in more locations of higher relative importance according to the population that spends time in them.

4G Coverage Experience
in 0-10 points
GT
8.7
FarEasTone
9.5
Chunghwa
9.8
Taiwan Mobile
9.5
T Star
9.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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This new Opensignal metric is not based on any measure of time connected to the network and it includes areas where users have attempted to use their device, regardless of whether an operator has coverage or not.

Regional Analysis

In our regional analysis, we compared seven of Taiwan’s largest cities. This is an increase from our June 2019 report when we analyzed just four Taiwanese cities. Although some results mirrored what we reported in the national scores, there were a few interesting tidbits that differed from the national results.

At a regional level, GT scored 98.4% in 4G Availability in the city of Kaohsiung, which is an increase from the 92.3% we recorded in the June 2019 report. GT also was in a three-way tie for first place in Taichung, New Taipei and Tainan for the 4G Availability award. GT’s improvement shows the impact of its roaming agreement withTaiwan Mobile.

CHT repeated its performance in the regional Video Experience scores. The operator was the winner in all cities, although it faced some competition from rival Taiwan Mobile in New Taipei, Tainan, Taipei and Taichung, and from FET in Kaohsiung.

Although FET won the national Upload Speed Experience, in our regional Upload Speed Experience awards the operator faced competition from Taiwan Mobile, which was the winner of this category in New Taipei. It also scored a draw with either CHT or FET for our awards in Taipei, Tainan and Hsinchu City.

Select any region below to display individual breakdown

Hsinchu City

4G Availability
in Hsinchu City
in %
GT
93.4
FarEasTone
97.0
Chunghwa
94.2
Taiwan Mobile
95.9
T Star
91.7
Download Image
Video Experience
in Hsinchu City
in 0-100 points
GT
62.0
FarEasTone
72.7
Chunghwa
75.7
Taiwan Mobile
73.6
T Star
68.0
Download Image
Voice App Experience
in Hsinchu City
in 0-100 points
GT
81.4
FarEasTone
81.7
Chunghwa
82.6
Taiwan Mobile
83.6
T Star
80.9
Download Image
Download Speed Experience
in Hsinchu City
in Mbps
GT
13.6
FarEasTone
25.9
Chunghwa
34.5
Taiwan Mobile
30.1
T Star
15.6
Download Image
Upload Speed Experience
in Hsinchu City
in Mbps
GT
5.0
FarEasTone
8.8
Chunghwa
11.1
Taiwan Mobile
10.1
T Star
5.5
Download Image
Latency Experience
in Hsinchu City
in ms
GT
43.3
FarEasTone
30.8
Chunghwa
31.4
Taiwan Mobile
30.3
T Star
29.6
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Kaohsiung

4G Availability
in Kaohsiung
in %
GT
98.4
FarEasTone
96.6
Chunghwa
94.0
Taiwan Mobile
96.0
T Star
92.9
Download Image
Video Experience
in Kaohsiung
in 0-100 points
GT
60.0
FarEasTone
73.9
Chunghwa
75.4
Taiwan Mobile
72.7
T Star
68.0
Download Image
Voice App Experience
in Kaohsiung
in 0-100 points
GT
77.5
FarEasTone
82.5
Chunghwa
81.8
Taiwan Mobile
82.3
T Star
81.5
Download Image
Download Speed Experience
in Kaohsiung
in Mbps
GT
13.4
FarEasTone
33.4
Chunghwa
37.3
Taiwan Mobile
25.9
T Star
17.4
Download Image
Upload Speed Experience
in Kaohsiung
in Mbps
GT
3.8
FarEasTone
12.2
Chunghwa
10.8
Taiwan Mobile
10.8
T Star
6.3
Download Image
Latency Experience
in Kaohsiung
in ms
GT
42.0
FarEasTone
37.1
Chunghwa
37.5
Taiwan Mobile
33.0
T Star
32.3
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New Taipei

4G Availability
in New Taipei
in %
GT
94.4
FarEasTone
95.2
Chunghwa
93.0
Taiwan Mobile
96.1
T Star
91.3
Download Image
Video Experience
in New Taipei
in 0-100 points
GT
63.5
FarEasTone
71.9
Chunghwa
74.4
Taiwan Mobile
74.2
T Star
68.6
Download Image
Voice App Experience
in New Taipei
in 0-100 points
GT
79.1
FarEasTone
82.5
Chunghwa
82.1
Taiwan Mobile
82.4
T Star
81.2
Download Image
Download Speed Experience
in New Taipei
in Mbps
GT
16.6
FarEasTone
30.0
Chunghwa
37.7
Taiwan Mobile
30.1
T Star
19.1
Download Image
Upload Speed Experience
in New Taipei
in Mbps
GT
5.2
FarEasTone
10.3
Chunghwa
10.6
Taiwan Mobile
11.3
T Star
6.7
Download Image
Latency Experience
in New Taipei
in ms
GT
41.3
FarEasTone
32.1
Chunghwa
29.3
Taiwan Mobile
29.3
T Star
26.7
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Taichung

4G Availability
in Taichung
in %
GT
95.8
FarEasTone
96.7
Chunghwa
94.2
Taiwan Mobile
95.4
T Star
92.1
Download Image
Video Experience
in Taichung
in 0-100 points
GT
60.6
FarEasTone
73.4
Chunghwa
75.4
Taiwan Mobile
74.8
T Star
64.7
Download Image
Voice App Experience
in Taichung
in 0-100 points
GT
78.5
FarEasTone
82.6
Chunghwa
82.4
Taiwan Mobile
82.7
T Star
80.0
Download Image
Download Speed Experience
in Taichung
in Mbps
GT
13.0
FarEasTone
34.5
Chunghwa
38.8
Taiwan Mobile
28.7
T Star
17.8
Download Image
Upload Speed Experience
in Taichung
in Mbps
GT
4.5
FarEasTone
12.3
Chunghwa
11.3
Taiwan Mobile
11.1
T Star
6.3
Download Image
Latency Experience
in Taichung
in ms
GT
42.6
FarEasTone
33.6
Chunghwa
35.9
Taiwan Mobile
29.8
T Star
35.0
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Tainan

4G Availability
in Tainan
in %
GT
95.7
FarEasTone
96.6
Chunghwa
94.4
Taiwan Mobile
97.2
T Star
92.1
Download Image
Video Experience
in Tainan
in 0-100 points
GT
61.6
FarEasTone
71.9
Chunghwa
75.1
Taiwan Mobile
74.3
T Star
65.8
Download Image
Voice App Experience
in Tainan
in 0-100 points
GT
77.3
FarEasTone
81.5
Chunghwa
81.9
Taiwan Mobile
81.9
T Star
80.1
Download Image
Download Speed Experience
in Tainan
in Mbps
GT
11.9
FarEasTone
27.7
Chunghwa
38.4
Taiwan Mobile
25.9
T Star
16.5
Download Image
Upload Speed Experience
in Tainan
in Mbps
GT
3.7
FarEasTone
10.8
Chunghwa
10.5
Taiwan Mobile
10.2
T Star
6.0
Download Image
Latency Experience
in Tainan
in ms
GT
42.1
FarEasTone
38.6
Chunghwa
40.3
Taiwan Mobile
35.0
T Star
35.7
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Taipei

4G Availability
in Taipei
in %
GT
96.0
FarEasTone
95.9
Chunghwa
94.3
Taiwan Mobile
97.0
T Star
94.1
Download Image
Video Experience
in Taipei
in 0-100 points
GT
64.1
FarEasTone
74.4
Chunghwa
76.3
Taiwan Mobile
75.8
T Star
71.4
Download Image
Voice App Experience
in Taipei
in 0-100 points
GT
80.3
FarEasTone
82.0
Chunghwa
83.3
Taiwan Mobile
82.5
T Star
81.1
Download Image
Download Speed Experience
in Taipei
in Mbps
GT
16.5
FarEasTone
37.1
Chunghwa
37.8
Taiwan Mobile
32.5
T Star
22.4
Download Image
Upload Speed Experience
in Taipei
in Mbps
GT
5.0
FarEasTone
12.6
Chunghwa
11.3
Taiwan Mobile
12.3
T Star
8.2
Download Image
Latency Experience
in Taipei
in ms
GT
38.8
FarEasTone
31.0
Chunghwa
28.0
Taiwan Mobile
28.6
T Star
25.6
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Taoyuan

4G Availability
in Taoyuan
in %
GT
93.5
FarEasTone
96.5
Chunghwa
92.9
Taiwan Mobile
94.4
T Star
94.1
Download Image
Video Experience
in Taoyuan
in 0-100 points
GT
59.9
FarEasTone
71.9
Chunghwa
74.9
Taiwan Mobile
71.4
T Star
65.4
Download Image
Voice App Experience
in Taoyuan
in 0-100 points
GT
78.8
FarEasTone
81.5
Chunghwa
82.6
Taiwan Mobile
80.9
T Star
80.3
Download Image
Download Speed Experience
in Taoyuan
in Mbps
GT
15.3
FarEasTone
27.1
Chunghwa
34.5
Taiwan Mobile
28.5
T Star
17.0
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Upload Speed Experience
in Taoyuan
in Mbps
GT
4.5
FarEasTone
11.6
Chunghwa
10.5
Taiwan Mobile
9.9
T Star
6.3
Download Image
Latency Experience
in Taoyuan
in ms
GT
46.2
FarEasTone
33.3
Chunghwa
29.4
Taiwan Mobile
31.0
T Star
26.1
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Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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