Mobile Network Experience Report Thailand November 2019

Thailand

Mobile Network Experience Report
November 2019

Opensignal Active Userbase in Thailand
Total Devices
2,075,197
Total Measurements
823,052,280
Data Collection Period
Jul 01 Sep 28, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst
David Nedescu Technical Analyst

Key findings

4G Availability in Thailand continues to impress

AIS kept hold of our 4G Availability award, but our users on all three networks saw their scores increase by around 3 percentage points each. AIS has now crossed the 90% milestone, while the others are tantalizingly close — highly impressive scores that we would expect in much more mature mobile markets.

Download and Upload Speed Experience are improving

Despite impressive 4G Availability scores, Thailand lags behind many of its neighbors when it comes to network speeds. But these scores are moving in the right direction, with our users on all three operator networks seeing improvements in both Download and Upload Speed Experience. TrueMove H kept our Upload award, while its increase in Download was enough to force a tie with DTAC.

TrueMove H pulls into the lead as Video Experience improves across the board

Our TrueMove H users saw their Video Experience improve by close to 5 points, as the operator pulled into the lead following a tie with DTAC in our last report. DTAC also increased its score, but AIS managed the biggest leap of 6.2 points to close the gap on its rivals and gain a Fair Video Experience rating.

TrueMove H continues to dominate our awards as Latency Experience improves

TrueMove H continues to take the lion's share of our awards, winning three outright and drawing in a fourth category. The operator kept our Latency Experience award, but our users on all the national network carriers saw their scores improve, with TrueMove H now seeing speeds under the 40ms milestone, while DTAC and AIS both passed the 45ms mark.

AIS wins our first Thailand Voice App Experience award

In our brand-new, first of its kind Voice App Experience metric, we saw both DTAC and AIS landing in our Acceptable ranking (74-80 out of 100), meaning our users are generally satisfied and able to comprehend calls without repetition, but there may be perceptible quality impairments such as short clicking sounds or distortion. TrueMove H was only lagging behind DTAC by 1.9 points, but nevertheless landed in our Poor ranking (66-74), meaning our users will likely suffer from increased quality impairments.

Introduction

The mobile network experience in Thailand is improving. In this report, based on data from the 90 days from the start of July, we've seen 4G Availability in the country continue to grow — passing the 90% milestone for one operator, while the others aren't far behind. And our users on all three operators' networks are seeing improvements across their Video, Latency, Download and Upload Speed Experience. TrueMove H continues to dominate our awards table — but AIS also deserves recognition for some of the best increases in its scores. (Click here for a Thai language version of this report.)

In this report, we've analyzed the mobile network experience for all three of Thailand's national operators — AIS, DTAC and TrueMove H — across all of our award metrics, including our unique, first-of-its-kind Voice App Experience. Alongside the national analysis, we've also measured our users' experience in 12 of the country's biggest regions to see how they match up.

Opensignal Awards Table

Mobile Experience Awards, Thailand
November 2019, Thailand Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
November 2019, Thailand
4G Availability
Video Experience
Voice App Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
November 2019, Thailand
Download Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
AIS
92.9
TrueMove H
89.9
DTAC
89.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

Thailand's impressive 4G Availability scores continue to improve. AIS kept our award, and has become the first operator in the country to score over 90% 4G Availability at the national level. But our users on all three of Thailand's operators saw their scores increase by close to 3 percentage points, meaning that both DTAC and TrueMove H are now tantalizingly close to the 90% milestone.

4G Availability
% of time
AIS
92.9
TrueMove H
89.9
DTAC
89.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

The continuing growth in our users' 4G Availability scores means we now fully expect all three of Thailand's operators to pass the 90% mark in our next report. This is highly impressive, since we only saw 15 countries with average 4G Availability scores over this mark in our latest global State of Mobile Network Experience report — and these countries were almost all arguably more developed 4G markets such as South Korea, Japan and Singapore. But despite Thailand's impressive 4G Availability, the country still has some way to go to match its peers in some of our other metrics.

Video Experience

In Video Experience, our users on TrueMove H saw their score improve by close to 5 points (on a scale of 0-100), not only bringing them closer to a Good ranking (55-65), but also breaking the deadlock with DTAC, as TrueMove H pulled ahead to win our award following a tie in our last report. Our users on all three operators saw their Video Experience improve: DTAC increased its score by 1.3 points, but third-placed AIS managed the most impressive leap of 6.2 points — bringing it within 5 points of its closest rival.

Video Experience
in 0-100 points
AIS
43.7
TrueMove H
52.8
DTAC
48.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
47.6 (± 0.42) 57.0 (± 0.42) 54.3 (± 0.52)
3G Video Experience
27.5 (± 0.90) 37.0 (± 0.91) 28.0 (± 1.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
48 (± 0.42)
57 (± 0.42)
54 (± 0.52)
3G Video Experience in 0-100 points
27 (± 0.90)
37 (± 0.91)
28 (± 1.14)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

The improvement in our AIS users' score sees all three of Thailand's operators now in our Fair rating category (40-55), meaning their Video Experience on mobile devices may be just about acceptable at lower resolutions, but higher resolutions may be practically unwatchable with slow loading times and frequent stalling. However, these scores are improving — and our users on TrueMove H are now enjoying a Good rating in our 4G-only Video Experience measurements, meaning video streams well at low resolutions, and even the experience at higher resolutions is an improvement over its rivals.

Voice App Experience

In this report, we take our first look at Voice App Experience in Thailand. This unique, first-of-its-kind metric measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union for quantifying overall voice call quality with a series of calibrated technical parameters.

In Thailand, we saw both DTAC and AIS landing in our Acceptable Voice App Experience ranking (in a range of 74-80 out of 100). This means our users on these networks are generally satisfied and able to comprehend calls without repetition, but there may be perceptible quality impairments such as short clicking sounds or distortion. TrueMove H was only lagging behind DTAC by 1.9 points, but nevertheless landed in our Poor ranking (66-74), meaning our users will likely suffer from increased distortion and clicking, while call volume may not be acceptable.

Voice App Experience
in 0-100 points
AIS
77.1
TrueMove H
72.7
DTAC
74.6
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.1 (± 0.23) 74.8 (± 0.32) 76.3 (± 0.40)
3G Voice App Experience
69.1 (± 1.01) 64.6 (± 0.93) 68.4 (± 1.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.23)
75 (± 0.32)
76 (± 0.40)
3G Voice App Experience in 0-100 points
69 (± 1.01)
65 (± 0.93)
68 (± 1.08)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Interestingly, our users' scores for 3G-only Voice App Experience were fairly close to those on Thailand's 4G networks, being at most 10 points behind their 4G score. And the difference between 4G and overall Voice App Experience is around 2 points for all three operators, reflecting the high and increasing levels of 4G Availability in Thailand.

Download Speed Experience

Thailand is punching above its weight in 4G Availability and Voice App Experience — but unfortunately the same can't be said of our users' speed experience. In our latest global report, the country was firmly in the bottom quarter of our tables for both Download and Upload Speed Experience. But the good news is, we're seeing these scores moving in the right direction.

Download Speed Experience
in Mbps
AIS
6.5
TrueMove H
8.2
DTAC
8.4
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
7.5 (± 0.10) 9.3 (± 0.10) 10.0 (± 0.14)
3G Download Speed
2.3 (± 0.04) 3.7 (± 0.06) 2.5 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Download Speed in Mbps
7 (± 0.10)
9 (± 0.10)
10 (± 0.14)
3G Download Speed in Mbps
2 (± 0.04)
4 (± 0.06)
3 (± 0.05)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

In this report, our users on both DTAC and TrueMove H saw their Download Speed Experience scores increase by around 1 Mbps — but TrueMove H's slightly greater increase was enough to force a tie for the award, following a win by DTAC in our last report. However it was our users on AIS that saw the biggest leap in speed, as their score grew by over 2 Mbps. The operator is still firmly in third place, but has narrowed the gap to within 2 Mbps of its rivals.

Upload Speed Experience

TrueMove H kept its strong lead in Upload Speed Experience, with our users seeing a slight increase in their scores — meaning the operator remains 2 Mbps ahead of its rivals. However, another impressive sprint by AIS of nearly 1.6 Mbps has closed the gap on the leader. Our users on DTAC meanwhile saw only an incremental increase in their Upload Speed Experience, and the operator has now drifted into a pretty distant third place.

Upload Speed Experience
in Mbps
AIS
4.1
TrueMove H
6.1
DTAC
2.5
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
4.8 (± 0.06) 7.3 (± 0.05) 3.0 (± 0.04)
3G Upload Speed
1.0 (± 0.02) 1.4 (± 0.03) 1.0 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.06)
7 (± 0.05)
3 (± 0.04)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.03)
1 (± 0.03)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

The picture was worse for DTAC in our 4G-only Upload Speed Experience measurements, as the operator actually saw a small decrease in its score — as did TrueMove H. These speed drops could be related to increases in 4G Availability, as more of our users are able to spend more time on these networks, which in turn will likely increase congestion. Meanwhile, AIS saw the only significant increase in 4G Upload Speed, of nearly 1.6 Mbps to push DTAC into last place.

Latency Experience

The picture is brighter for our Thailand users in our analysis of latency. All three national operators improved their Latency Experience scores in the past six months, by at least 4.5 milliseconds (or 11%) each. TrueMove H kept our award with its score now under the 40ms mark — on par with many much more mature mobile markets in Europe and Asia — while DTAC and AIS now both score faster than 45ms.

Latency Experience
in ms The lower the figure the better the latency
AIS
41.9
TrueMove H
35.8
DTAC
43.3
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
39.4 (± 0.09) 31.7 (± 0.09) 40.8 (± 0.14)
3G Latency
52.3 (± 0.43) 51.1 (± 0.45) 52.1 (± 0.53)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Latency in ms
39 (± 0.09)
32 (± 0.09)
41 (± 0.14)
3G Latency in ms
52 (± 0.43)
51 (± 0.45)
52 (± 0.53)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Latency is an often overlooked metric as the benefits of a low latency connection aren't as obvious as fast speeds or wide-ranging availability. But being a measure of a network's response time, latency affects the consumer mobile experience in many subtle ways. Lower latency connections mean webpages and videos begin loading faster and real-time communications apps experience less lag.

Regional Analysis

In our analysis of 12 of Thailand's wealthiest provinces, we continue to see very impressive 4G Availability, with our users in seven regions able to connect to all three operators' 4G networks over 90% of the time. But AIS took these scores to another level, with our users able to enjoy 4G Availability over 95% of the time in five provinces, including 96.4% in Phra Nakhon Si Ayutthaya — a hugely impressive score on a par with some of the most mature mobile markets.

AIS dominated the 12 regions we analyzed in 4G Availability, winning in eight and drawing in the remaining four. But things were much closer in our Download Speed Experience measurements, where in nine of the 12 regions we saw a tie. AIS won our award in Bangkok, but the capital was the only region where all our users on all three operators' networks saw scores over the 10 Mbps milestone.

TrueMove H won the lion's share of our Upload Speed Experience awards, while the operator deserves a special mention in three regions — Bangkok, Nonthaburi and Pathum Thani — for scoring better than 30ms in Latency Experience.

Select any region below to display individual breakdown

Bangkok

4G Availability
in Bangkok
in %
AIS
95.4
TrueMove H
94.2
DTAC
93.4
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Video Experience
in Bangkok
in 0-100 points
AIS
55.7
TrueMove H
58.1
DTAC
55.0
Download Image
Voice App Experience
in Bangkok
in 0-100 points
AIS
80.2
TrueMove H
76.6
DTAC
78.2
Download Image
Download Speed Experience
in Bangkok
in Mbps
AIS
12.0
TrueMove H
10.7
DTAC
11.3
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Upload Speed Experience
in Bangkok
in Mbps
AIS
8.6
TrueMove H
7.5
DTAC
3.2
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Latency Experience
in Bangkok
in ms
AIS
34.9
TrueMove H
28.9
DTAC
39.4
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Chachoengsao

4G Availability
in Chachoengsao
in %
AIS
92.5
TrueMove H
88.7
DTAC
86.2
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Video Experience
in Chachoengsao
in 0-100 points
AIS
45.0
TrueMove H
56.4
DTAC
36.5
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Voice App Experience
in Chachoengsao
in 0-100 points
AIS
77.7
TrueMove H
74.8
DTAC
75.8
Download Image
Download Speed Experience
in Chachoengsao
in Mbps
AIS
5.9
TrueMove H
7.2
DTAC
6.6
Download Image
Upload Speed Experience
in Chachoengsao
in Mbps
AIS
3.5
TrueMove H
6.0
DTAC
1.9
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Latency Experience
in Chachoengsao
in ms
AIS
40.1
TrueMove H
32.3
DTAC
45.1
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Chon Buri

4G Availability
in Chon Buri
in %
AIS
93.1
TrueMove H
90.9
DTAC
91.4
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Video Experience
in Chon Buri
in 0-100 points
AIS
48.4
TrueMove H
55.2
DTAC
45.9
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Voice App Experience
in Chon Buri
in 0-100 points
AIS
79.9
TrueMove H
74.9
DTAC
76.3
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Download Speed Experience
in Chon Buri
in Mbps
AIS
8.6
TrueMove H
8.2
DTAC
6.9
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Upload Speed Experience
in Chon Buri
in Mbps
AIS
5.4
TrueMove H
6.6
DTAC
2.4
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Latency Experience
in Chon Buri
in ms
AIS
37.6
TrueMove H
30.2
DTAC
36.6
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Nakhon Pathom

4G Availability
in Nakhon Pathom
in %
AIS
94.3
TrueMove H
89.5
DTAC
90.9
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Video Experience
in Nakhon Pathom
in 0-100 points
AIS
47.4
TrueMove H
51.7
DTAC
52.9
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Voice App Experience
in Nakhon Pathom
in 0-100 points
AIS
79.7
TrueMove H
71.9
DTAC
74.7
Download Image
Download Speed Experience
in Nakhon Pathom
in Mbps
AIS
7.6
TrueMove H
7.2
DTAC
10.3
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Upload Speed Experience
in Nakhon Pathom
in Mbps
AIS
4.9
TrueMove H
5.9
DTAC
3.1
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Latency Experience
in Nakhon Pathom
in ms
AIS
38.4
TrueMove H
37.8
DTAC
40.4
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Nonthaburi

4G Availability
in Nonthaburi
in %
AIS
95.9
TrueMove H
93.0
DTAC
93.8
Download Image
Video Experience
in Nonthaburi
in 0-100 points
AIS
56.9
TrueMove H
58.3
DTAC
54.7
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Voice App Experience
in Nonthaburi
in 0-100 points
AIS
80.0
TrueMove H
76.2
DTAC
78.2
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Download Speed Experience
in Nonthaburi
in Mbps
AIS
12.7
TrueMove H
9.9
DTAC
12.0
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Upload Speed Experience
in Nonthaburi
in Mbps
AIS
8.3
TrueMove H
7.3
DTAC
3.6
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Latency Experience
in Nonthaburi
in ms
AIS
34.4
TrueMove H
28.9
DTAC
38.8
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Pathum Thani

4G Availability
in Pathum Thani
in %
AIS
95.2
TrueMove H
92.9
DTAC
92.4
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Video Experience
in Pathum Thani
in 0-100 points
AIS
50.2
TrueMove H
55.4
DTAC
51.9
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Voice App Experience
in Pathum Thani
in 0-100 points
AIS
80.1
TrueMove H
75.4
DTAC
75.6
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Download Speed Experience
in Pathum Thani
in Mbps
AIS
8.5
TrueMove H
9.1
DTAC
9.8
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Upload Speed Experience
in Pathum Thani
in Mbps
AIS
6.4
TrueMove H
6.5
DTAC
2.7
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Latency Experience
in Pathum Thani
in ms
AIS
35.4
TrueMove H
28.7
DTAC
39.7
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Phra Nakhon Si Ayutthaya

4G Availability
in Phra Nakhon Si Ayutthaya
in %
AIS
96.4
TrueMove H
91.1
DTAC
93.9
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Video Experience
in Phra Nakhon Si Ayutthaya
in 0-100 points
AIS
43.6
TrueMove H
49.4
DTAC
50.9
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Voice App Experience
in Phra Nakhon Si Ayutthaya
in 0-100 points
AIS
78.6
TrueMove H
74.7
DTAC
77.3
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Download Speed Experience
in Phra Nakhon Si Ayutthaya
in Mbps
AIS
6.3
TrueMove H
7.0
DTAC
12.2
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Upload Speed Experience
in Phra Nakhon Si Ayutthaya
in Mbps
AIS
4.7
TrueMove H
6.5
DTAC
3.0
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Latency Experience
in Phra Nakhon Si Ayutthaya
in ms
AIS
37.9
TrueMove H
33.9
DTAC
39.0
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Prachin Buri

4G Availability
in Prachin Buri
in %
AIS
89.0
TrueMove H
84.6
DTAC
73.4
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Video Experience
in Prachin Buri
in 0-100 points
AIS
37.2
TrueMove H
49.5
DTAC
42.9
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Voice App Experience
in Prachin Buri
in 0-100 points
AIS
78.7
TrueMove H
65.7
DTAC
78.1
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Download Speed Experience
in Prachin Buri
in Mbps
AIS
4.4
TrueMove H
6.9
DTAC
7.3
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Upload Speed Experience
in Prachin Buri
in Mbps
AIS
2.7
TrueMove H
4.9
DTAC
2.2
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Latency Experience
in Prachin Buri
in ms
AIS
44.8
TrueMove H
34.6
DTAC
45.9
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Rayong

4G Availability
in Rayong
in %
AIS
91.7
TrueMove H
83.9
DTAC
87.8
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Video Experience
in Rayong
in 0-100 points
AIS
44.1
TrueMove H
48.6
DTAC
45.4
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Voice App Experience
in Rayong
in 0-100 points
AIS
78.4
TrueMove H
71.9
DTAC
76.6
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Download Speed Experience
in Rayong
in Mbps
AIS
6.0
TrueMove H
7.7
DTAC
7.5
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Upload Speed Experience
in Rayong
in Mbps
AIS
3.6
TrueMove H
5.7
DTAC
2.6
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Latency Experience
in Rayong
in ms
AIS
41.9
TrueMove H
33.6
DTAC
38.1
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Samut Prakan

4G Availability
in Samut Prakan
in %
AIS
94.1
TrueMove H
92.6
DTAC
92.6
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Video Experience
in Samut Prakan
in 0-100 points
AIS
47.4
TrueMove H
56.3
DTAC
48.3
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Voice App Experience
in Samut Prakan
in 0-100 points
AIS
78.2
TrueMove H
76.8
DTAC
77.9
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Download Speed Experience
in Samut Prakan
in Mbps
AIS
7.7
TrueMove H
8.8
DTAC
8.7
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Upload Speed Experience
in Samut Prakan
in Mbps
AIS
6.0
TrueMove H
6.7
DTAC
2.7
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Latency Experience
in Samut Prakan
in ms
AIS
35.5
TrueMove H
30.1
DTAC
39.5
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Samut Sakhon

4G Availability
in Samut Sakhon
in %
AIS
96.1
TrueMove H
90.7
DTAC
93.1
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Video Experience
in Samut Sakhon
in 0-100 points
AIS
46.4
TrueMove H
48.4
DTAC
46.0
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Voice App Experience
in Samut Sakhon
in 0-100 points
AIS
78.7
TrueMove H
64.5
DTAC
67.8
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Download Speed Experience
in Samut Sakhon
in Mbps
AIS
6.5
TrueMove H
5.8
DTAC
7.7
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Upload Speed Experience
in Samut Sakhon
in Mbps
AIS
4.5
TrueMove H
4.7
DTAC
2.3
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Latency Experience
in Samut Sakhon
in ms
AIS
38.5
TrueMove H
63.9
DTAC
43.2
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Saraburi

4G Availability
in Saraburi
in %
AIS
94.1
TrueMove H
87.7
DTAC
85.6
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Video Experience
in Saraburi
in 0-100 points
AIS
43.8
TrueMove H
52.6
DTAC
49.0
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Voice App Experience
in Saraburi
in 0-100 points
AIS
78.8
TrueMove H
74.8
DTAC
74.8
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Download Speed Experience
in Saraburi
in Mbps
AIS
5.4
TrueMove H
8.0
DTAC
7.9
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Upload Speed Experience
in Saraburi
in Mbps
AIS
3.6
TrueMove H
6.3
DTAC
2.3
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Latency Experience
in Saraburi
in ms
AIS
39.9
TrueMove H
38.3
DTAC
43.3
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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