Mobile Network Experience Report Qatar November 2019

Qatar

Mobile Network Experience Report
November 2019

Opensignal Active Userbase in Qatar
Total Devices
35,168
Total Measurements
70,030,276
Data Collection Period
Jul 01 Sep 28, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
David Nedescu Technical Analyst

Key findings

Tables turn on Vodafone as Ooredoo claims five awards

In a surprising turn of events, Ooredoo managed to snatch four awards from Vodafone, breaking the tie for 4G Availability and securing Qatar’s first award for Voice App Experience. This show of strength cements Ooredoo as a fierce competitor, and was made possible through its 14% increase in Download Speed Experience since May, among other smaller improvements in Upload and Video Experience. However, this turn of events was also influenced by Vodafone’s observed drop in several of our metrics.

Acceptable Voice App Experience from both operators, but not on 3G

Our new metric, which measures the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger on mobile networks, shows Ooredoo coming ahead of Vodafone by 3.4 points, while both achieved an Acceptable ranking. Oftentimes 3G and 4G experiences differ greatly, but in this case scores were relatively close. In fact, our users on Ooredoo experienced a score only 3.3 points lower when connected to 3G versus 4G, meaning that even 3G users are able to get an Acceptable call quality. Meanwhile, at a 7 point difference between 3G and 4G Voice App Experience, our 3G users on Vodafone experienced a Poor call quality, where impairments such as distortion, clicking sounds or silence are a common occurrence. The Voice App Experience of Qatari users recently became all the more significant since the WhatsApp ban was lifted.

Vodafone users facing a drop in network experience in four key metrics

Our Qatari users on Vodafone saw their experience decrease slightly in four of our awards: 4G Availability, Download, Upload, and Video Experience. The Vodafone brand delivered some impressive profits since exiting Qatar in 2018, but perhaps at the cost of user experience, where cost-cutting might have directly or indirectly affected the experience of our users on their network. Regardless of the cause, the impact was enough to bounce Vodafone from a Very Good Video Experience to just Good, and its 4G Availability to be nudged below the 85% mark.

Vodafone increases its lead in Latency Experience

As a consolation for its narrow misses in 4G Availability, Voice App and Video Experience, Vodafone can at the very least be thrilled with the Latency Experience that our users were able to receive on its network. An overall Latency Experience of 28.7 milliseconds places our Qatari Vodafone users in the same league as our users on Singapore’s lowest latency operators. And, at an impressive 32.7ms, 3G users on Vodafone experienced better latencies than the average overall (3G & 4G) latencies experienced in London, even when compared to the operators with the lowest average latency. Compared to Ooredoo’s 45.3ms overall latency, or its 53.8ms 3G latency, our users on Vodafone experienced far shorter delays in data transmission.

Introduction

Our second report on Qatar’s mobile market shows just how dynamic and rapidly changing the telecoms industry can be, with Ooredoo now claiming 5 of our 6 awards, from being behind in most of them just six months ago. Vodafone scored a win in our Latency Experience metric, with a score over a third faster than its rival. However, all other awards, including our first Qatar Voice App Experience Award, were snatched by Ooredoo, who improved their scores in multiple metrics since May.

Opensignal Awards Table

Mobile Experience Awards, Qatar
November 2019, Qatar Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
November 2019, Qatar
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
Ooredoo
86.1
Vodafone
84.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

4G Availability
% of time
Ooredoo
86.1
Vodafone
84.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

Video Experience

Video Experience
in 0-100 points
Ooredoo
66.3
Vodafone
64.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
69.4 (± 1.01) 68.8 (± 1.09)
3G Video Experience
55.3 (± 3.54) 50.4 (± 3.82)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
69 (± 1.01)
69 (± 1.09)
3G Video Experience in 0-100 points
55 (± 3.54)
50 (± 3.82)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Ooredoo
79.2
Vodafone
75.8
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.9 (± 0.94) 77.5 (± 1.47)
3G Voice App Experience
76.6 (± 3.29) 70.5 (± 4.68)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.94)
78 (± 1.47)
3G Voice App Experience in 0-100 points
77 (± 3.29)
70 (± 4.68)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Ooredoo
27.2
Vodafone
23.9
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
32.5 (± 0.94) 29.1 (± 1.08)
3G Download Speed
8.3 (± 0.46) 8.2 (± 0.50)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Download Speed in Mbps
33 (± 0.94)
29 (± 1.08)
3G Download Speed in Mbps
8 (± 0.46)
8 (± 0.50)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Ooredoo
8.7
Vodafone
7.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.7 (± 0.31) 9.8 (± 0.42)
3G Upload Speed
1.7 (± 0.13) 1.2 (± 0.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.31)
10 (± 0.42)
3G Upload Speed in Mbps
2 (± 0.13)
1 (± 0.13)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Ooredoo
45.3
Vodafone
28.7
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
42.9 (± 1.55) 27.4 (± 0.33)
3G Latency
53.8 (± 4.00) 32.7 (± 1.38)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Latency in ms
43 (± 1.55)
27 (± 0.33)
3G Latency in ms
54 (± 4.00)
33 (± 1.38)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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