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Claro wins its only award in this report, and is just 1.2 points away from achieving a Good Voice App Experience. Also achieving an Acceptable ranking is Movistar, although 3.9 points behind Claro. Meanwhile Personal is 8.6 points away from Claro’s score and offered our users a Poor experience on voice apps such as Whatsapp, Skype and Facebook Messenger.
Movistar is now forced to share our Latency Experience award, as Personal improved its score by 50% more than Movistar did since our last report. This impressive increase was possible by improving its 4G Latency by 4.4 milliseconds (ms). However, this improvement leaves Personal’s 3G Latency score at a problematic 73.6 ms – 60% slower than on 4G. This means users on 3G and 4G would experience stark differences in how responsive the network is, and might cause issues for users being switched from 4G to 3G during a call or online game.
Although we've observed improvements across all operators for all of Opensignal’s awards, Personal’s stranglehold on speed, video, and availability seems unshakeable. And in case any more evidence of its dominant status is needed, Personal forced a draw on Latency for its fifth award this report.
With a population of around 15.6 million, Buenos Aires is clearly the most competitive market for Argentinian operators, as our results help show. Despite no draws in the capital, after seeing that the second highest score in Video Experience is just 1 point away from the winning score, and 0.9 away for Latency and Upload Speed Experience, it is starting to become clear that the battle for Buenos Aires will be fought in decimals, not points.
High competition, high scores, and high 4G focus are just some of the things we see in our latest look at Argentina. With the advent of our Voice App Experience scores, we saw a third winner join our awards table, helping paint the picture of a highly competitive – if so far rather one-sided – battle for Argentina’s best mobile network experience. Although Personal won four awards outright and shared one other, it would be misleading to say it’s game over for the other operators. The gaps in operator experience, with some notable exceptions, tend to be small – and are getting smaller.
| Mobile Experience Awards Argentina | |||
|---|---|---|---|
November 2019,
Argentina Report
|
M
Movistar
|
P
Personal
|
C
Claro
|
4G Availability
| |||
Video Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
|
Mobile Experience Awards Winners
|
November 2019,
Argentina
|
|---|---|
|
4G Availability
|
P
Personal
|
|
Video Experience
|
P
Personal
|
|
Voice App Experience
|
C
Claro
|
|
Download Speed Experience
|
P
Personal
|
|
Upload Speed Experience
|
P
Personal
|
|
Mobile Experience Awards Draws
|
November 2019, Argentina
|
|---|---|
|
Latency Experience
|
M
Movistar
P
Personal
|
4G Availability is growing at an enviable pace in Argentina, with our users on Claro and Movistar seeing their scores increase by around 5 points, and on Personal by just over 3 points — meaning our users across all operators are now spending more than 80% of their time on LTE. Despite not being able to break the ongoing tie for second place, both Claro and Movistar were able to make some progress towards catching up with Personal, though more than 5 points still separate the two from the leader in this metric.
Personal and Claro both improved their rankings since our last report, and now our users on the two operators are able to enjoy a Very Good Video Experience, with Claro managing to hit the 65 point threshold. The race is now on for Personal and Claro to be the first to offer the elusive Excellent Video Experience, which, at least for 4G, appears within their sights. Claro improved 5 points since our last report, with a score of 71.1. This means Claro is 1 point behind Personal and less than 4 points from reaching the Excellent ranking. Although Movistar increased its score slightly, its 4G Video Experience actually dropped by just over a point since our May report. However, its 3G Video Experience increased by 3 points, which is one of the reasons for its growth in our overall Video Experience score, along with the increase in 4G Availability — meaning our users were able to spend more time connected to 4G. This marks a watershed moment for Movistar, which was previously tied for second place with Claro, but has now been left behind in the Good category.
|
Video Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 63.6 (± 0.41) | 72.1 (± 0.32) | 71.1 (± 0.30) |
|
3G Video Experience
| 38.6 (± 1.28) | 46.0 (± 1.17) | 45.2 (± 0.98) |
| 4G Video Experience | in 0-100 points |
|
M
Movistar
|
64 (± 0.41) |
|
P
Personal
|
72 (± 0.32) |
|
C
Claro
|
71 (± 0.30) |
| 3G Video Experience | in 0-100 points |
|
M
Movistar
|
39 (± 1.28) |
|
P
Personal
|
46 (± 1.17) |
|
C
Claro
|
45 (± 0.98) |
Meanwhile our 3G users on Claro’s network saw their Video Experience increase by an enviable 10 points to 45.2 (out of 100), meaning they now access a Fair Video Experience on 3G, along with our 3G users on Personal.
Our first-ever look at the Argentinian Voice App Experience, which measures the quality of OTT calls made via apps such as WhatsApp, Facebook Messenger or Skype, shows Claro standing head and shoulders above its rivals. Claro is just 1.2 points away from a Good ranking overall. Moreover, Claro already provides a Good Voice App Experience for our 4G users. The 3G Voice App Experience score for our users on Claro is less than 2 points away from Personal’s overall score, which puts into context the significant advantage that Claro has in its only winning metric.
|
Voice App Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 77.1 (± 0.33) | 72.2 (± 0.41) | 81.4 (± 0.19) |
|
3G Voice App Experience
| 66.8 (± 0.83) | 60.7 (± 0.95) | 70.5 (± 0.67) |
| 4G Voice App Experience | in 0-100 points |
|
M
Movistar
|
77 (± 0.33) |
|
P
Personal
|
72 (± 0.41) |
|
C
Claro
|
81 (± 0.19) |
| 3G Voice App Experience | in 0-100 points |
|
M
Movistar
|
67 (± 0.83) |
|
P
Personal
|
61 (± 0.95) |
|
C
Claro
|
70 (± 0.67) |
Movistar ranked second for Voice App Experience and also achieved an Acceptable ranking, where users tend to be satisfied with the quality of their calls and hear fewer distortions. The experience for 3G users is the closest to that of 4G users for Movistar, with just over 10 points separating them. However, with a 3G Voice App Experience score of 66.8, it is still behind Claro’s, though both operators ranked Poor for 3G.
Boasting an increase in Download Speed Experience of 2.3 Mbps, Personal was again able to win our award in Argentina. Claro matched Personal’s improvement and remains 6.1 Mbps away from the leader, while Movistar lost some ground despite a slight improvement to its score.
|
Download Speed Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 14.8 (± 0.15) | 22.9 (± 0.20) | 16.2 (± 0.14) |
|
3G Download Speed
| 4.9 (± 0.11) | 4.9 (± 0.09) | 5.7 (± 0.09) |
| 4G Download Speed | in Mbps |
|
M
Movistar
|
15 (± 0.15) |
|
P
Personal
|
23 (± 0.20) |
|
C
Claro
|
16 (± 0.14) |
| 3G Download Speed | in Mbps |
|
M
Movistar
|
5 (± 0.11) |
|
P
Personal
|
5 (± 0.09) |
|
C
Claro
|
6 (± 0.09) |
Claro’s improvements meant that it now ranks second in Download Speed Experience, though it is interesting to see that the operator offers the highest 3G Download Speed, which at 5.7 Mbps is 16% faster than both Movistar and Personal’s scores.
Personal is the only operator to improve Upload Speed Experience by more than 1 Mbps, making it the winner of our Upload Speed Experience award, while also extending its lead. Our users on Personal experienced overall upload speeds as fast as 7 Mbps and 8.3 Mbps on 4G. Claro, now trailing by 0.9 Mbps, can at least take comfort in knowing that it offered 3G users the best upload experience: at 1.1 Mbps, our 3G users on Claro enjoyed upload speeds 22% faster than both Personal and Movistar’s.
|
Upload Speed Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 5.4 (± 0.06) | 8.3 (± 0.08) | 7.7 (± 0.07) |
|
3G Upload Speed
| 0.9 (± 0.03) | 0.9 (± 0.03) | 1.1 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
M
Movistar
|
5 (± 0.06) |
|
P
Personal
|
8 (± 0.08) |
|
C
Claro
|
8 (± 0.07) |
| 3G Upload Speed | in Mbps |
|
M
Movistar
|
1 (± 0.03) |
|
P
Personal
|
1 (± 0.03) |
|
C
Claro
|
1 (± 0.03) |
Movistar was held to a draw in Latency Experience, as Personal caught up completely with the former No. 1 in latency. To the likely disappointment of the Telefónica-owned operator, Movistar’s respectable latency improvement of 3.6 milliseconds was not enough to keep its only award uncontested. Now 5.7ms faster than in our last report, Personal has made an impressive leap overall, though its 3G Latency remains the worst our users have experienced in Argentina. This chasm in latency conjures up marked differences of experience between 3G and 4G, and is particularly felt when switching network technologies during a live data transmission such as a stream, call or online game.
|
Latency Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 46.1 (± 0.26) | 45.9 (± 0.21) | 48.6 (± 0.21) |
|
3G Latency
| 67.0 (± 0.82) | 73.6 (± 0.99) | 69.3 (± 0.55) |
| 4G Latency | in ms |
|
M
Movistar
|
46 (± 0.26) |
|
P
Personal
|
46 (± 0.21) |
|
C
Claro
|
49 (± 0.21) |
| 3G Latency | in ms |
|
M
Movistar
|
67 (± 0.82) |
|
P
Personal
|
74 (± 0.99) |
|
C
Claro
|
69 (± 0.55) |
Claro might be in third place, but that does not negate its own improvements in Latency Experience. In fact, Claro was very close to replicating Personal’s achievement, having improved our users’ overall latency on their network by 5.4ms since our last report. However, breaking down the change by network generation dispels further similarities with Personal, since Claro appears to have mostly improved its 3G Latency — by almost 11ms —, while only improving its 4G Latency slightly.
For this report, we have expanded our regional analysis to include the large cities of Mendoza, Tucumán and Salta. At a glance, the regional awards mirror the national experience, as Video, Download and Upload Speed Experience are dominated by Personal, while Voice App Experience is claimed by Claro.
4G Availability scores were fairly similar across these cities, with Personal being the only operator to cross the 90% mark in Mendoza and Tucumán. But that’s not where the commonalities end. The awards tables for Mendoza and Rosario, for example, look almost identical, with Personal winning all awards save for Voice App Experience which went to Claro, and Latency Experience which changes hands between the two. And with the exception of the tie for 4G Availability between Movistar and Personal, Córdoba’s awards are also the same. However, in Tucumán we see more ties, as Video, Voice App and even Upload Speed Experience are shared between two operators, or even three in the case of Video.
In Buenos Aires, Personal reached the 90% milestone for 4G Availability, 20 Mbps in Download Speed Experience, 8 Mbps in Upload Speed Experience and a Video Experience of 70, thus raising the bar for competitors in the capital on several key metrics. The Latency Experience our users saw in Buenos Aires is now as low as 36.5ms on Claro, and is nearing London’s record of 33.4ms.
Future awards are still anyone’s for the taking, despite Personal’s national and city-wide-domination of some metrics, or Claro’s lead in Latency and Voice App Experience. This is exemplified by the narrow margins by which some of the awards were won in the capital, such as Video Experience – 1 point margin – or Latency Experience – 0.9ms margin. The toughest award to snatch might prove to be Download Speed Experience, where Personal commands a 48% gap between it and the next contender in the capital.
Select any region or city below to display individual breakdown
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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