Mobile Network Experience Report Argentina November 2019

Argentina

Mobile Network Experience Report
November 2019

Opensignal Active Userbase in Argentina
Total Devices
377,418
Total Measurements
850,084,585
Data Collection Period
Aug 01 Oct 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
David Nedescu Technical Analyst

Key findings

Voice App Experience belongs to Claro

Claro wins its only award in this report, and is just 1.2 points away from achieving a Good Voice App Experience. Also achieving an Acceptable ranking is Movistar, although 3.9 points behind Claro. Meanwhile Personal is 8.6 points away from Claro’s score and offered our users a Poor experience on voice apps such as Whatsapp, Skype and Facebook Messenger.

Personal caught up with Movistar on Latency Experience

Movistar is now forced to share our Latency Experience award, as Personal improved its score by 50% more than Movistar did since our last report. This impressive increase was possible by improving its 4G Latency by 4.4 milliseconds (ms). However, this improvement leaves Personal’s 3G Latency score at a problematic 73.6 ms – 60% slower than on 4G. This means users on 3G and 4G would experience stark differences in how responsive the network is, and might cause issues for users being switched from 4G to 3G during a call or online game.

Personal’s domination of our awards continues unthwarted

Although we've observed improvements across all operators for all of Opensignal’s awards, Personal’s stranglehold on speed, video, and availability seems unshakeable. And in case any more evidence of its dominant status is needed, Personal forced a draw on Latency for its fifth award this report.

Buenos Aires – a hotbed for competition

With a population of around 15.6 million, Buenos Aires is clearly the most competitive market for Argentinian operators, as our results help show. Despite no draws in the capital, after seeing that the second highest score in Video Experience is just 1 point away from the winning score, and 0.9 away for Latency and Upload Speed Experience, it is starting to become clear that the battle for Buenos Aires will be fought in decimals, not points.

Introduction

High competition, high scores, and high 4G focus are just some of the things we see in our latest look at Argentina. With the advent of our Voice App Experience scores, we saw a third winner join our awards table, helping paint the picture of a highly competitive – if so far rather one-sided – battle for Argentina’s best mobile network experience. Although Personal won four awards outright and shared one other, it would be misleading to say it’s game over for the other operators. The gaps in operator experience, with some notable exceptions, tend to be small – and are getting smaller.

Opensignal Awards Table

Mobile Experience Awards, Argentina
November 2019, Argentina Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
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Mobile Experience Awards Winners
November 2019, Argentina
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Mobile Experience Awards Draws
November 2019, Argentina
Latency Experience
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Overview

Click on metric labels below for a quick preview
4G Availability
% of time
Movistar
81.8
Personal
87.5
Claro
82.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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National Analysis

4G Availability

4G Availability is growing at an enviable pace in Argentina, with our users on Claro and Movistar seeing their scores increase by around 5 points, and on Personal by just over 3 points — meaning our users across all operators are now spending more than 80% of their time on LTE. Despite not being able to break the ongoing tie for second place, both Claro and Movistar were able to make some progress towards catching up with Personal, though more than 5 points still separate the two from the leader in this metric.

4G Availability
% of time
Movistar
81.8
Personal
87.5
Claro
82.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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Video Experience

Personal and Claro both improved their rankings since our last report, and now our users on the two operators are able to enjoy a Very Good Video Experience, with Claro managing to hit the 65 point threshold. The race is now on for Personal and Claro to be the first to offer the elusive Excellent Video Experience, which, at least for 4G, appears within their sights. Claro improved 5 points since our last report, with a score of 71.1. This means Claro is 1 point behind Personal and less than 4 points from reaching the Excellent ranking. Although Movistar increased its score slightly, its 4G Video Experience actually dropped by just over a point since our May report. However, its 3G Video Experience increased by 3 points, which is one of the reasons for its growth in our overall Video Experience score, along with the increase in 4G Availability — meaning our users were able to spend more time connected to 4G. This marks a watershed moment for Movistar, which was previously tied for second place with Claro, but has now been left behind in the Good category.

Video Experience
in 0-100 points
Movistar
58.1
Personal
67.6
Claro
65.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
63.6 (± 0.41) 72.1 (± 0.32) 71.1 (± 0.30)
3G Video Experience
38.6 (± 1.28) 46.0 (± 1.17) 45.2 (± 0.98)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
64 (± 0.41)
72 (± 0.32)
71 (± 0.30)
3G Video Experience in 0-100 points
39 (± 1.28)
46 (± 1.17)
45 (± 0.98)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Meanwhile our 3G users on Claro’s network saw their Video Experience increase by an enviable 10 points to 45.2 (out of 100), meaning they now access a Fair Video Experience on 3G, along with our 3G users on Personal.

Voice App Experience

Our first-ever look at the Argentinian Voice App Experience, which measures the quality of OTT calls made via apps such as WhatsApp, Facebook Messenger or Skype, shows Claro standing head and shoulders above its rivals. Claro is just 1.2 points away from a Good ranking overall. Moreover, Claro already provides a Good Voice App Experience for our 4G users. The 3G Voice App Experience score for our users on Claro is less than 2 points away from Personal’s overall score, which puts into context the significant advantage that Claro has in its only winning metric.

Voice App Experience
in 0-100 points
Movistar
74.9
Personal
70.2
Claro
78.8
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
77.1 (± 0.33) 72.2 (± 0.41) 81.4 (± 0.19)
3G Voice App Experience
66.8 (± 0.83) 60.7 (± 0.95) 70.5 (± 0.67)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
77 (± 0.33)
72 (± 0.41)
81 (± 0.19)
3G Voice App Experience in 0-100 points
67 (± 0.83)
61 (± 0.95)
70 (± 0.67)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Movistar ranked second for Voice App Experience and also achieved an Acceptable ranking, where users tend to be satisfied with the quality of their calls and hear fewer distortions. The experience for 3G users is the closest to that of 4G users for Movistar, with just over 10 points separating them. However, with a 3G Voice App Experience score of 66.8, it is still behind Claro’s, though both operators ranked Poor for 3G.

Download Speed Experience

Boasting an increase in Download Speed Experience of 2.3 Mbps, Personal was again able to win our award in Argentina. Claro matched Personal’s improvement and remains 6.1 Mbps away from the leader, while Movistar lost some ground despite a slight improvement to its score.

Download Speed Experience
in Mbps
Movistar
12.6
Personal
19.8
Claro
13.7
0 5 10 15 20
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
14.8 (± 0.15) 22.9 (± 0.20) 16.2 (± 0.14)
3G Download Speed
4.9 (± 0.11) 4.9 (± 0.09) 5.7 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Download Speed in Mbps
15 (± 0.15)
23 (± 0.20)
16 (± 0.14)
3G Download Speed in Mbps
5 (± 0.11)
5 (± 0.09)
6 (± 0.09)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Claro’s improvements meant that it now ranks second in Download Speed Experience, though it is interesting to see that the operator offers the highest 3G Download Speed, which at 5.7 Mbps is 16% faster than both Movistar and Personal’s scores.

Upload Speed Experience

Personal is the only operator to improve Upload Speed Experience by more than 1 Mbps, making it the winner of our Upload Speed Experience award, while also extending its lead. Our users on Personal experienced overall upload speeds as fast as 7 Mbps and 8.3 Mbps on 4G. Claro, now trailing by 0.9 Mbps, can at least take comfort in knowing that it offered 3G users the best upload experience: at 1.1 Mbps, our 3G users on Claro enjoyed upload speeds 22% faster than both Personal and Movistar’s.

Upload Speed Experience
in Mbps
Movistar
4.5
Personal
7.0
Claro
6.1
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
5.4 (± 0.06) 8.3 (± 0.08) 7.7 (± 0.07)
3G Upload Speed
0.9 (± 0.03) 0.9 (± 0.03) 1.1 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.06)
8 (± 0.08)
8 (± 0.07)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.03)
1 (± 0.03)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Latency Experience

Movistar was held to a draw in Latency Experience, as Personal caught up completely with the former No. 1 in latency. To the likely disappointment of the Telefónica-owned operator, Movistar’s respectable latency improvement of 3.6 milliseconds was not enough to keep its only award uncontested. Now 5.7ms faster than in our last report, Personal has made an impressive leap overall, though its 3G Latency remains the worst our users have experienced in Argentina. This chasm in latency conjures up marked differences of experience between 3G and 4G, and is particularly felt when switching network technologies during a live data transmission such as a stream, call or online game.

Latency Experience
in ms The lower the figure the better the latency
Movistar
50.7
Personal
50.6
Claro
53.5
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
46.1 (± 0.26) 45.9 (± 0.21) 48.6 (± 0.21)
3G Latency
67.0 (± 0.82) 73.6 (± 0.99) 69.3 (± 0.55)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2019 | © Opensignal Limited
4G Latency in ms
46 (± 0.26)
46 (± 0.21)
49 (± 0.21)
3G Latency in ms
67 (± 0.82)
74 (± 0.99)
69 (± 0.55)
Mobile Network Experience Report | November 2019 | © Opensignal Inc.

Claro might be in third place, but that does not negate its own improvements in Latency Experience. In fact, Claro was very close to replicating Personal’s achievement, having improved our users’ overall latency on their network by 5.4ms since our last report. However, breaking down the change by network generation dispels further similarities with Personal, since Claro appears to have mostly improved its 3G Latency — by almost 11ms —, while only improving its 4G Latency slightly.

Regional Analysis

For this report, we have expanded our regional analysis to include the large cities of Mendoza, Tucumán and Salta. At a glance, the regional awards mirror the national experience, as Video, Download and Upload Speed Experience are dominated by Personal, while Voice App Experience is claimed by Claro.

4G Availability scores were fairly similar across these cities, with Personal being the only operator to cross the 90% mark in Mendoza and Tucumán. But that’s not where the commonalities end. The awards tables for Mendoza and Rosario, for example, look almost identical, with Personal winning all awards save for Voice App Experience which went to Claro, and Latency Experience which changes hands between the two. And with the exception of the tie for 4G Availability between Movistar and Personal, Córdoba’s awards are also the same. However, in Tucumán we see more ties, as Video, Voice App and even Upload Speed Experience are shared between two operators, or even three in the case of Video.

In Buenos Aires, Personal reached the 90% milestone for 4G Availability, 20 Mbps in Download Speed Experience, 8 Mbps in Upload Speed Experience and a Video Experience of 70, thus raising the bar for competitors in the capital on several key metrics. The Latency Experience our users saw in Buenos Aires is now as low as 36.5ms on Claro, and is nearing London’s record of 33.4ms.

Future awards are still anyone’s for the taking, despite Personal’s national and city-wide-domination of some metrics, or Claro’s lead in Latency and Voice App Experience. This is exemplified by the narrow margins by which some of the awards were won in the capital, such as Video Experience – 1 point margin – or Latency Experience – 0.9ms margin. The toughest award to snatch might prove to be Download Speed Experience, where Personal commands a 48% gap between it and the next contender in the capital.

Select any region below to display individual breakdown

Buenos Aires

4G Availability
in Buenos Aires
in %
Movistar
82.2
Personal
90.2
Claro
86.4
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Video Experience
in Buenos Aires
in 0-100 points
Movistar
59.3
Personal
70.1
Claro
69.1
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Voice App Experience
in Buenos Aires
in 0-100 points
Movistar
75.9
Personal
74.9
Claro
79.2
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Download Speed Experience
in Buenos Aires
in Mbps
Movistar
13.8
Personal
21.6
Claro
14.6
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Upload Speed Experience
in Buenos Aires
in Mbps
Movistar
4.8
Personal
8.0
Claro
7.1
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Latency Experience
in Buenos Aires
in ms
Movistar
40.1
Personal
37.4
Claro
36.5
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Cordoba

4G Availability
in Cordoba
in %
Movistar
92.1
Personal
92.3
Claro
87.3
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Video Experience
in Cordoba
in 0-100 points
Movistar
64.7
Personal
71.2
Claro
66.7
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Voice App Experience
in Cordoba
in 0-100 points
Movistar
76.1
Personal
75.7
Claro
79.3
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Download Speed Experience
in Cordoba
in Mbps
Movistar
13.2
Personal
17.5
Claro
13.7
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Upload Speed Experience
in Cordoba
in Mbps
Movistar
5.3
Personal
8.1
Claro
6.4
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Latency Experience
in Cordoba
in ms
Movistar
50.2
Personal
46.0
Claro
49.5
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Mendoza

4G Availability
in Mendoza
in %
Movistar
83.9
Personal
92.3
Claro
83.3
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Video Experience
in Mendoza
in 0-100 points
Movistar
55.5
Personal
72.1
Claro
63.0
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Voice App Experience
in Mendoza
in 0-100 points
Movistar
74.2
Personal
73.1
Claro
78.0
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Download Speed Experience
in Mendoza
in Mbps
Movistar
9.2
Personal
20.9
Claro
11.0
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Upload Speed Experience
in Mendoza
in Mbps
Movistar
3.6
Personal
9.0
Claro
5.9
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Latency Experience
in Mendoza
in ms
Movistar
69.0
Personal
69.0
Claro
58.0
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Rosario

4G Availability
in Rosario
in %
Movistar
82.3
Personal
87.8
Claro
82.2
Download Image
Video Experience
in Rosario
in 0-100 points
Movistar
49.5
Personal
72.0
Claro
60.9
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Voice App Experience
in Rosario
in 0-100 points
Movistar
70.5
Personal
74.5
Claro
78.3
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Download Speed Experience
in Rosario
in Mbps
Movistar
7.1
Personal
23.1
Claro
11.5
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Upload Speed Experience
in Rosario
in Mbps
Movistar
2.5
Personal
7.1
Claro
5.8
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Latency Experience
in Rosario
in ms
Movistar
49.8
Personal
41.4
Claro
50.8
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Salta

4G Availability
in Salta
in %
Movistar
84.8
Personal
87.7
Claro
85.2
Download Image
Video Experience
in Salta
in 0-100 points
Movistar
61.3
Personal
66.2
Claro
67.7
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Voice App Experience
in Salta
in 0-100 points
Movistar
76.5
Personal
69.7
Claro
79.3
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Download Speed Experience
in Salta
in Mbps
Movistar
11.6
Personal
17.2
Claro
16.0
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Upload Speed Experience
in Salta
in Mbps
Movistar
4.1
Personal
6.9
Claro
6.5
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Latency Experience
in Salta
in ms
Movistar
67.5
Personal
63.1
Claro
66.5
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Tucumán

4G Availability
in Tucumán
in %
Movistar
85.8
Personal
92.1
Claro
87.4
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Video Experience
in Tucumán
in 0-100 points
Movistar
61.6
Personal
65.0
Claro
65.0
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Voice App Experience
in Tucumán
in 0-100 points
Movistar
78.2
Personal
72.6
Claro
80.1
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Download Speed Experience
in Tucumán
in Mbps
Movistar
13.0
Personal
18.1
Claro
13.5
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Upload Speed Experience
in Tucumán
in Mbps
Movistar
4.7
Personal
6.7
Claro
6.6
Download Image
Latency Experience
in Tucumán
in ms
Movistar
65.2
Personal
54.9
Claro
61.4
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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