Mobile Network Experience Report United Kingdom October 2019

United Kingdom

Mobile Network Experience Report
October 2019

Opensignal Active Userbase in United Kingdom
Total Devices
500,220
Total Measurements
1,289,618,186
Data Collection Period
Jun 01 Aug 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Analyst

Key findings

Vodafone triumphs in Voice App Experience

Vodafone became the first operator in the UK to win Opensignal’s new and unique Voice App Experience award. It was a close-run race between all four operators, but Vodafone was the only operator to earn a Good rating (80-87), while the remaining three earned a Fair rating (74-80). With the increasing popularity of voice apps like WhatsApp, Skype, and Facebook Messenger, becoming part of mainstream mobile communication, Opensignal has launched Voice App Experience to assess the real-world quality perceived by users of voice communication mobile apps.

EE continues to dominate Opensignal’s awards

EE won five out of six national awards and continued to shine in our regional analysis, by winning almost 80% of the awards across all the categories — more than 60% of the awards individually and the remaining jointly.

EE surpasses the 90% 4G Availability milestone

Despite winning the 4G Availability award in our previous report, EE has continued to improve on its previous scores and smashed the 90% milestone with a score of 91.6%. It’s noteworthy that the operator has been consistently improving its 4G Availability because in other countries it’s common to see growth in availability stall in our measurements once an operator crosses the 80-85% mark.

EE’s Download Speed Experience grows to 31.5 Mbps

EE put on a sprint to increase its score by almost 2 Mbps and pass the 30 Mbps marker. The operator’s award-winning score of 31.5 Mbps gave it a convincing lead over its incumbents. Our users on EE experienced average speeds 43% faster than Vodafone’s score of 22 Mbps, 73% faster than 3’s score of 18.2 Mbps, and two times faster than O2’s score of 15.1 Mbps.

Introduction

When it comes to consumer mobile network experience in the U.K., we’ve seen something of a one-man show from EE. In this report, the operator flexed its dominance once again as it continued to lead the pack in our five existing metrics, but failed to win in our newly introduced Voice App Experience — which measures the voice quality perceived by users of mobile voice apps like WhatsApp, Skype, and Facebook Messenger. Vodafone triumphed in this new award category.

In this report we examined the mobile network experience of the four main mobile network operators in the U.K.: 3, EE, O2, and Vodafone, over a period of 90 days beginning June 1, 2019 to see how they fared, and further delved deeper into 12 regions, comparing the results of these four operators. And with two out of the four operators launching 5G services commercially in parts of the country, we have also included our users’ 5G experience measurements in our overall metric categories to understand the true user experience as the usage of new technology grows.

Opensignal Awards Table

Mobile Experience Awards, United Kingdom
October 2019, United Kingdom Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
October 2019, United Kingdom
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
O2
85.7
Vodafone
84.2
3
76.2
EE
91.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

In this report, we saw one operator cross the 90% 4G Availability mark nationally. EE maintained its lead of 5 percentage points and increased its score by over 2 percentage points since our last report to bring its 4G Availability to an award-winning score of 91.6%.

4G Availability
% of time
O2
85.7
Vodafone
84.2
3
76.2
EE
91.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

It is noteworthy that EE has been consistently improving its 4G Availability, since it’s common to see the growth stall in our measurements once an operator crosses the 80-85% mark as the 4G networks reach maturity.

While our winner’s 4G Availability score showed the largest increase in this category, we also saw O2’s score rise by more than one and a half percentage points to 85.7%. But Vodafone and 3’s score of 84.2% and 76.2% respectively showed a marginal increase of less than one percentage point since our last report.

Video Experience

Since our last report, Video Experience scores have remained mostly static. EE won the award in this category with a score of 68.4 points (on a scale of 100), while Vodafone trailed very closely with a score of 67.7 points. Both EE and Vodafone achieved a Very Good rating (65-75) — meaning our users on their networks enjoyed fast loading times with only occasional stalling while streaming video services on their smartphones.

Video Experience
in 0-100 points
O2
64.6
Vodafone
67.7
3
62.5
EE
68.4
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
68.4 (± 0.38) 71.7 (± 0.32) 66.7 (± 0.36) 70.7 (± 0.29)
3G Video Experience
43.6 (± 1.43) 46.5 (± 1.29) 50.3 (± 0.86) 45.6 (± 1.76)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
68 (± 0.38)
72 (± 0.32)
67 (± 0.36)
71 (± 0.29)
3G Video Experience in 0-100 points
44 (± 1.43)
46 (± 1.29)
50 (± 0.86)
46 (± 1.76)
Mobile Network Experience Report | October 2019 | © Opensignal Inc.

On the other hand, O2 and 3 earned just a Good rating (55-65) with scores of 64.6 and 62.5 respectively. A Good rating means streamed video exhibits some loading time before playback begins and some stalling, especially at higher resolutions. Although O2’s score improved by a marginal 0.8 points, it was still the highest improvement we saw among the four operators. If O2 can continue to improve, it will move into the Very Good bracket for Video Experience in our future reports.

Interestingly, in our 4G Video Experience measurements, all four operators garnered a Very Good rating, while Vodafone was at least one point ahead of EE with the highest score of 71.7 points. This reinforces the importance of offering users high 4G Availability because EE's superior 4G Availability meant our users on its network were able to watch a video over 4G more often than on 3G, allowing the operator to grab our overall Video Experience award.

By contrast, in our 3G Video Experience measurements, all four operators received a Fair rating (40-55), with 3 leading its rival operators by at least 4 points to score 50.3 points.

Voice App Experience

In this report, we quantified the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks in the U.K.. Our brand new measure of Voice App Experience ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters like UDP latency and UDP packet-loss.

We saw all four operators challenging each other in our first-of-its-kind metric but Vodafone won our Voice Experience award and was the only operator to pull off a Good ranking (80-87) with a score of 80.2 points. A Good rating means that many users were satisfied, while some users experienced minor quality impairments.

Voice App Experience
in 0-100 points
O2
78.9
Vodafone
80.2
3
78.4
EE
76.0
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.5 (± 0.42) 81.6 (± 0.30) 79.0 (± 0.36) 76.5 (± 0.32)
3G Voice App Experience
69.7 (± 1.45) 72.7 (± 1.10) 76.8 (± 0.57) 70.6 (± 1.77)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.42)
82 (± 0.30)
79 (± 0.36)
77 (± 0.32)
3G Voice App Experience in 0-100 points
70 (± 1.45)
73 (± 1.10)
77 (± 0.57)
71 (± 1.77)
Mobile Network Experience Report | October 2019 | © Opensignal Inc.

The remaining three operators landed an Acceptable (74-80) rating, O2 and 3 came neck and neck for second place, but the former led by 0.5 points to score 78.9 points. Despite winning all other awards, EE ended up in last place for Voice App Experience with a score of 76 points — a difference of 4 points from third-placed O2’s score. An Acceptable ranking indicates users were satisfied, while some users experienced perceptible call quality impairments.

When we look at our measurements by technology, in 4G Voice App Experience users on two operators — Vodafone and O2 — enjoyed a Good rating, with a score of 81.6 and 80.5 respectively. The remaining operators earned a Fair rating, with EE stacking up for the last place with a score of 76.5 points. In 3G Voice Experience measurements, Vodafone and 3 were rated Acceptable, while EE and O2 were rated Poor. A poor rating means many users were dissatisfied, and perceived call quality impairments.

Download Speed Experience

Our users enjoyed the best Download Speed Experience on EE’s network, as the operator crushed another milestone by increasing its score by almost 2 Mbps, to pass the 30 Mbps mark. EE’s award-winning score of 31.5 Mbps gave it a convincing lead over its incumbents: our users on its network experienced download speeds at least 43% faster than Vodafone’s score of 22 Mbps, 73% faster than 3’s score of 18.2 Mbps, and two times faster than O2’s score of 15.1 Mbps.

Download Speed Experience
in Mbps
O2
15.1
Vodafone
22.0
3
18.2
EE
31.5
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
16.9 (± 0.20) 25.1 (± 0.29) 21.6 (± 0.22) 33.7 (± 0.32)
3G Download Speed
5.3 (± 0.16) 5.0 (± 0.11) 8.2 (± 0.12) 5.5 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2019 | © Opensignal Limited
4G Download Speed in Mbps
17 (± 0.20)
25 (± 0.29)
22 (± 0.22)
34 (± 0.32)
3G Download Speed in Mbps
5 (± 0.16)
5 (± 0.11)
8 (± 0.12)
6 (± 0.17)
Mobile Network Experience Report | October 2019 | © Opensignal Inc.

When we look at download speeds broken down by technology, EE’s dominance continued in our 4G Download Speed measurements, where our users on EE’s network experienced speeds a clear 8 Mbps faster than its closest rival. EE’s average 4G Download Speed score of 33.7 Mbps was exceptional compared to other mobile network operators in the country where users’ 4G Download Speed Experience ranged from just 16.9 Mbps to 25.1 Mbps.

EE users’ average 3G Download Speed had dropped significantly in our last report and has not improved much in our current measurements, as the operator has been refarming the use of its 3G spectrum due to auction of new spectrum bands that have made more bandwidth available.

Upload Speed Experience

Upload Speed Experience
in Mbps
O2
5.0
Vodafone
6.7
3
5.9
EE
8.2
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
5.7 (± 0.08) 7.8 (± 0.10) 7.4 (± 0.09) 8.9 (± 0.11)
3G Upload Speed
1.3 (± 0.06) 1.2 (± 0.05) 1.5 (± 0.03) 1.3 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2019 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.08)
8 (± 0.10)
7 (± 0.09)
9 (± 0.11)
3G Upload Speed in Mbps
1 (± 0.06)
1 (± 0.05)
2 (± 0.03)
1 (± 0.07)
Mobile Network Experience Report | October 2019 | © Opensignal Inc.

EE remained further ahead of the pack in 4G Upload Speed Experience with a score of 8.9 Mbps, while O2 finished last with a score of 5.7 Mbps. In our 3G Upload Speed measurements, 3’s score of 1.5 Mbps was the fastest. Again this suggests that the U.K.’s operators are starting to reallocate network resources to faster 4G networks as 3G becomes increasingly obsolete or that increasing customer data volume is causing greater congestion and slower speeds on 3G services.

Latency Experience

We saw all four operators improve their Latency Experience — a measure of the responsiveness of the network — with an improvement of at least 2 milliseconds in the last six months. EE swept away the award in this category, and clocked the quickest response time. Our users on EE on average experienced latencies of 39.2ms. While users on O2 and Vodafone came toe-to-toe for second place with a score of 42.7ms and 42.2ms respectively. 3 remained a laggard with the slowest latency of 50.6ms — a difference of at least 8ms from all its rivals.

Latency Experience
in ms The lower the figure the better the latency
O2
42.7
Vodafone
42.2
3
50.6
EE
39.2
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
37.4 (± 0.14) 39.4 (± 0.14) 46.3 (± 0.13) 37.3 (± 0.17)
3G Latency
71.9 (± 0.87) 57.1 (± 0.72) 63.0 (± 0.59) 57.4 (± 0.98)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2019 | © Opensignal Limited
4G Latency in ms
37 (± 0.14)
39 (± 0.14)
46 (± 0.13)
37 (± 0.17)
3G Latency in ms
72 (± 0.87)
57 (± 0.72)
63 (± 0.59)
57 (± 0.98)
Mobile Network Experience Report | October 2019 | © Opensignal Inc.

In 4G Latency Experience, O2's score was much closer to EE's than in our overall Latency Experience measurements. But O2's 3G Latency score was way behind its rivals, and this combined with a weaker 4G Availability score meant EE was able to secure our overall Latency Experience crown. Latency is a measure of network responsiveness, and it affects the mobile data experience in many subtle ways. The lower latency is on a network, the better the experience on a host of mobile applications and services, from web browsing to Voice-over-IP, to real-time multiplayer gaming.

Regional Analysis

UK regions

EE continued to display its supremacy in our analysis of the U.K.’s 12 regions. The operator won 44 out of our 70 regional awards outright, and jointly won in further 11. EE was victorious in each one of the regions on 4G Availability, our users on its network were on average connected to 4G services at least 90% of the time in 9 out of the 12 regions with the West, South West and Northern Ireland being the only exceptions where the operator missed this mark by two to three percentage points. We saw EE shine in the North East where its 4G Availability score rose to a commendable 95%.

EE also triumphed in our Download and Upload Speed experience category in all 12 regions. Our users enjoyed the fastest Download and Upload Speed Experiences in London — 38 Mbps and 9.7 Mbps respectively.

In our Latency Experience, metric which is a measure of network responsiveness, our users across the U.K. perceived the lowest Latency of 33.4ms in London on Vodafone’s network. Vodafone also won awards in Latency Experience in the South West and Wales, in addition to Northern Ireland, where it drew with EE and O2. In the remaining regions, EE won 6 awards outright and was tied with O2 in the North East, while O2 won in Scotland.

Coming to Opensignal’s new award metrics — Video and Voice App Experience. Our users enjoyed the best Video Experience on Vodafone’s network in the North West, as the operator scored 69.7 points to garner a Very Good rating. We saw the awards in our Video Experience category split between two operators — Vodafone and EE. While EE won awards in the West Midlands, South East, and Eastern regions, Vodafone won in the North West, and both operators ended up in a dead heat in the remaining 8 regions.

In our latest category — Voice App Experience — the awards were mostly spread among three operators — Vodafone, O2, and 3. Northern Ireland was the only exception where it was a four way split.

Select any region below to display individual breakdown

East Midlands

4G Availability
in East Midlands
in %
O2
84.0
Vodafone
81.6
3
73.7
EE
91.8
Download Image
Video Experience
in East Midlands
in 0-100 points
O2
66.5
Vodafone
67.3
3
63.5
EE
68.4
Download Image
Voice App Experience
in East Midlands
in 0-100 points
O2
79.6
Vodafone
79.9
3
78.7
EE
76.7
Download Image
Download Speed Experience
in East Midlands
in Mbps
O2
16.3
Vodafone
16.4
3
18.9
EE
29.0
Download Image
Upload Speed Experience
in East Midlands
in Mbps
O2
4.9
Vodafone
5.9
3
5.4
EE
7.9
Download Image
Latency Experience
in East Midlands
in ms
O2
45.6
Vodafone
45.0
3
48.8
EE
39.9
Download Image

Eastern

4G Availability
in Eastern
in %
O2
82.4
Vodafone
79.0
3
72.0
EE
90.8
Download Image
Video Experience
in Eastern
in 0-100 points
O2
66.1
Vodafone
64.3
3
64.0
EE
68.2
Download Image
Voice App Experience
in Eastern
in 0-100 points
O2
80.1
Vodafone
78.8
3
80.2
EE
75.4
Download Image
Download Speed Experience
in Eastern
in Mbps
O2
16.1
Vodafone
13.9
3
18.9
EE
30.4
Download Image
Upload Speed Experience
in Eastern
in Mbps
O2
4.3
Vodafone
5.1
3
5.7
EE
8.0
Download Image
Latency Experience
in Eastern
in ms
O2
46.8
Vodafone
48.0
3
50.2
EE
41.5
Download Image

London

4G Availability
in London
in %
O2
86.4
Vodafone
89.5
3
83.3
EE
92.2
Download Image
Video Experience
in London
in 0-100 points
O2
64.7
Vodafone
69.4
3
60.2
EE
68.9
Download Image
Voice App Experience
in London
in 0-100 points
O2
80.3
Vodafone
80.6
3
76.3
EE
76.5
Download Image
Download Speed Experience
in London
in Mbps
O2
17.9
Vodafone
31.2
3
16.2
EE
38.0
Download Image
Upload Speed Experience
in London
in Mbps
O2
4.7
Vodafone
9.3
3
6.2
EE
9.7
Download Image
Latency Experience
in London
in ms
O2
41.4
Vodafone
35.4
3
47.1
EE
33.4
Download Image

North East

4G Availability
in North East
in %
O2
87.1
Vodafone
85.7
3
78.9
EE
95.0
Download Image
Video Experience
in North East
in 0-100 points
O2
65.9
Vodafone
68.8
3
63.8
EE
70.0
Download Image
Voice App Experience
in North East
in 0-100 points
O2
80.2
Vodafone
82.3
3
79.9
EE
76.0
Download Image
Download Speed Experience
in North East
in Mbps
O2
15.1
Vodafone
16.2
3
19.3
EE
31.8
Download Image
Upload Speed Experience
in North East
in Mbps
O2
5.3
Vodafone
6.3
3
6.3
EE
8.3
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Latency Experience
in North East
in ms
O2
40.6
Vodafone
45.8
3
51.8
EE
39.5
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North West

4G Availability
in North West
in %
O2
88.3
Vodafone
86.3
3
74.4
EE
91.6
Download Image
Video Experience
in North West
in 0-100 points
O2
63.6
Vodafone
69.7
3
62.5
EE
68.5
Download Image
Voice App Experience
in North West
in 0-100 points
O2
77.2
Vodafone
80.4
3
79.0
EE
75.5
Download Image
Download Speed Experience
in North West
in Mbps
O2
13.8
Vodafone
28.8
3
18.2
EE
31.8
Download Image
Upload Speed Experience
in North West
in Mbps
O2
5.0
Vodafone
7.6
3
6.1
EE
8.5
Download Image
Latency Experience
in North West
in ms
O2
41.5
Vodafone
40.4
3
49.2
EE
37.8
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Northern Ireland

4G Availability
in Northern Ireland
in %
O2
84.7
Vodafone
82.6
3
79.3
EE
88.4
Download Image
Video Experience
in Northern Ireland
in 0-100 points
O2
65.2
Vodafone
68.6
3
64.5
EE
67.3
Download Image
Voice App Experience
in Northern Ireland
in 0-100 points
O2
79.0
Vodafone
81.0
3
79.5
EE
78.8
Download Image
Download Speed Experience
in Northern Ireland
in Mbps
O2
14.1
Vodafone
16.5
3
19.4
EE
26.8
Download Image
Upload Speed Experience
in Northern Ireland
in Mbps
O2
5.3
Vodafone
6.8
3
6.2
EE
7.4
Download Image
Latency Experience
in Northern Ireland
in ms
O2
48.1
Vodafone
48.3
3
55.3
EE
47.0
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Scotland

4G Availability
in Scotland
in %
O2
84.2
Vodafone
81.0
3
69.2
EE
90.3
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Video Experience
in Scotland
in 0-100 points
O2
66.6
Vodafone
68.4
3
62.7
EE
68.9
Download Image
Voice App Experience
in Scotland
in 0-100 points
O2
78.8
Vodafone
79.8
3
78.6
EE
76.8
Download Image
Download Speed Experience
in Scotland
in Mbps
O2
15.8
Vodafone
21.2
3
17.6
EE
31.6
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Upload Speed Experience
in Scotland
in Mbps
O2
5.9
Vodafone
6.9
3
5.3
EE
8.2
Download Image
Latency Experience
in Scotland
in ms
O2
41.5
Vodafone
48.2
3
59.4
EE
43.1
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South East

4G Availability
in South East
in %
O2
81.9
Vodafone
82.0
3
70.9
EE
90.3
Download Image
Video Experience
in South East
in 0-100 points
O2
61.9
Vodafone
65.1
3
63.1
EE
69.2
Download Image
Voice App Experience
in South East
in 0-100 points
O2
78.6
Vodafone
80.1
3
79.2
EE
76.2
Download Image
Download Speed Experience
in South East
in Mbps
O2
13.6
Vodafone
17.7
3
18.9
EE
30.9
Download Image
Upload Speed Experience
in South East
in Mbps
O2
4.7
Vodafone
5.7
3
5.7
EE
8.2
Download Image
Latency Experience
in South East
in ms
O2
43.5
Vodafone
40.6
3
49.8
EE
37.4
Download Image

South West

4G Availability
in South West
in %
O2
80.9
Vodafone
80.2
3
65.6
EE
87.6
Download Image
Video Experience
in South West
in 0-100 points
O2
61.1
Vodafone
66.8
3
59.7
EE
66.4
Download Image
Voice App Experience
in South West
in 0-100 points
O2
78.7
Vodafone
79.8
3
77.8
EE
75.2
Download Image
Download Speed Experience
in South West
in Mbps
O2
12.2
Vodafone
22.2
3
16.5
EE
26.6
Download Image
Upload Speed Experience
in South West
in Mbps
O2
4.8
Vodafone
5.8
3
4.8
EE
6.9
Download Image
Latency Experience
in South West
in ms
O2
42.5
Vodafone
41.0
3
58.1
EE
43.6
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Wales

4G Availability
in Wales
in %
O2
82.4
Vodafone
78.9
3
66.0
EE
88.2
Download Image
Video Experience
in Wales
in 0-100 points
O2
61.7
Vodafone
68.7
3
60.8
EE
66.2
Download Image
Voice App Experience
in Wales
in 0-100 points
O2
79.2
Vodafone
80.8
3
78.1
EE
73.5
Download Image
Download Speed Experience
in Wales
in Mbps
O2
13.3
Vodafone
24.8
3
17.4
EE
26.5
Download Image
Upload Speed Experience
in Wales
in Mbps
O2
5.5
Vodafone
6.5
3
5.2
EE
6.8
Download Image
Latency Experience
in Wales
in ms
O2
44.7
Vodafone
40.8
3
56.5
EE
43.9
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West Midlands

4G Availability
in West Midlands
in %
O2
86.2
Vodafone
84.0
3
75.4
EE
90.5
Download Image
Video Experience
in West Midlands
in 0-100 points
O2
64.9
Vodafone
67.1
3
63.0
EE
68.5
Download Image
Voice App Experience
in West Midlands
in 0-100 points
O2
78.8
Vodafone
80.8
3
78.3
EE
77.3
Download Image
Download Speed Experience
in West Midlands
in Mbps
O2
14.2
Vodafone
25.6
3
17.7
EE
30.7
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Upload Speed Experience
in West Midlands
in Mbps
O2
4.9
Vodafone
7.0
3
5.9
EE
7.9
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Latency Experience
in West Midlands
in ms
O2
41.7
Vodafone
39.5
3
46.4
EE
36.8
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Yorkshire and Humber

4G Availability
in Yorkshire and Humber
in %
O2
88.4
Vodafone
85.5
3
78.7
EE
92.0
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Video Experience
in Yorkshire and Humber
in 0-100 points
O2
66.9
Vodafone
68.2
3
62.9
EE
69.2
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Voice App Experience
in Yorkshire and Humber
in 0-100 points
O2
79.7
Vodafone
81.2
3
79.0
EE
78.3
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Download Speed Experience
in Yorkshire and Humber
in Mbps
O2
17.1
Vodafone
16.8
3
18.3
EE
31.2
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Upload Speed Experience
in Yorkshire and Humber
in Mbps
O2
5.4
Vodafone
6.1
3
6.2
EE
8.3
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Latency Experience
in Yorkshire and Humber
in ms
O2
40.2
Vodafone
43.0
3
48.7
EE
38.6
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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