In our regional analysis of 42 cities, Jio achieved remarkable heights in our 4G Availability category and swept the board by with users enjoying more than 97% in every one of the cities, and at least 98% in 32 cities. The operator's highest winning score was recorded in Ludhiana, where our users on average were connected to its 4G network a remarkable 98.9% of the time. Looking at other operators, we saw Airtel’s scores soar in this category as it established more than 90% 4G Availability in 37 cities, and its highest score of 94.2% was recorded in Kolkata. Our users on Airtel's network are seeing some very impressive progress in 4G Availability, but the operator still has some way to go to catch up with Jio. Meanwhile, Idea’s highest score of 89.7% in Chennai, and Vodafone’s of 87.9% in Ahmedabad did not manage to cross the 90% milestone.
Coming to our Video Experience analysis, Airtel stole the show by winning outright in 26 out of the 42 cities, and scoring ties in a further four metros. And in at least 30% of these cities, the operator earned a Good rating (55-60), meaning users are generally satisfied, though some may encounter loading time before playback begins and occasional stalling, especially at higher resolutions. On the other hand, it was a close competition in our new Voice App Experience metric, but Vodafone dominated the charts in the majority of the cities.
Airtel continued to triumph in our Download Speed Experience category, by winning individually in 32 cities, and drawing in a further 10, including five — Amritsar, Gwalior, Howrah, Kolkata, and Ranchi — where it finished in a three-way tie with Idea and Vodafone, and two — Kota and Lucknow — where it tied with Vodafone. That said, our users enjoyed the fastest Download Speed Experience of 13.3 Mbps on Vodafone’s network in Thiruvananthapuram. The operator was top placed in this category in five cities and shared the first place with Idea in Chandigarh and Indore. Idea also won individually in the remaining two cities — Bhopal and Chennai.
Our national trend in Upload Speed Experience was mirrored in our analysis of India's cities, as a majority of the awards were spread between Idea and Vodafone, followed by Airtel and then Jio. Idea won in eight cities outright and drew in a further 16. Our users on average experienced the fastest Upload Speed of 5.7 Mbps on Vodafone’s network, but no operator was able to cross the 6 Mbps mark.
Jio continued to display its supremacy in our analysis of Latency Experience: the operator earned an outright victory in 22 cities and tied in a further three. On average, the fastest network responsiveness was perceived by our users on Jio’s network in Navi Mumbai — a remarkable 39.5ms. At the same time, Airtel also won in 12 out of the remaining cities and drew in Faridabad and Nashik. The operator’s best score was clocked by our users in Chennai — 40.3ms, less than a millisecond apart from Jio’s. It's impressive to see such a level of responsiveness on Indian mobile networks, as these scores are on a par with some of the most mature markets across the globe. After some years of damagingly high levels of competition, the Indian mobile market seems to be finally settling down — and our users are seeing their mobile network experience improve accordingly.
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