Mobile Network Experience Report Netherlands September 2019

Netherlands

Mobile Network Experience Report
September 2019

Opensignal Active Userbase in Netherlands
Total Devices
129,481
Total Measurements
168,239,167
Data Collection Period
May 01 Jul 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Key findings

A three-way draw as 4G Availability scores approach 95%

We're seeing some hugely impressive 4G Availability scores in the Netherlands, as all four operators are now well over 93%. KPN's score jumped by nearly 3 percentage points to force a three-way tie with Tele2 and Vodafone, with just 0.3 of a point separating the three winning scores.

T-Mobile remains the download speed king — but its rivals are catching up

T-Mobile kept our Download Speed Experience awards with an increase of close to 3 Mbps. But KPN and Vodafone both saw growth of around 5 Mbps in this metric, allowing them to close the gap on the leader.

Vodafone wins Video Experience with an Excellent rating

Vodafone increased its Video Experience score by over 3 points to reach 76.5 (out of 100) and pull ahead of T-Mobile to win our award. Vodafone also becomes the first Dutch operator to earn an Excellent rating, meaning our users enjoy fast loading and very little stalling, even at high resolutions.

The mobile experience is even better in Holland's cities

All four operators scored over 95% 4G Availability in Rotterdam, while our users on T-Mobile's network in the city saw a Latency Experience score under 30ms. Meanwhile in The Hague, Vodafone scored a lightning-fast 61 Mbps in Download Speed Experience.

Introduction

There's now little doubt that mobile networks in the Netherlands are reaching maturity. In this report, we've seen all four of the country's national operators come within a couple of percentage points of the 95% mark in 4G Availability, while Vodafone has become the first to achieve an Excellent Video Experience score.

But despite the high levels of maturity, there are still big changes on the horizon for Dutch telecoms. The merger of T-Mobile and Tele2 was approved in November last year, but for now the operators continue to exist as different brands, so we will treat them as separate operators in this report. And the operators have been relatively quiet on the 5G front, as they likely await the auction of spectrum resources expected within the next six months.

In this report, we've analyzed our data gathered in the 90 days from the start of May 2019 to see how the Netherlands’ four national operators — KPN, T-Mobile, Tele2 and Vodafone — stack up. We've included analysis of our five key award metrics in the three largest Dutch cities, Amsterdam, Rotterdam and The Hague, to see how the mobile network experience for our users in the Netherlands' metros compares.

Opensignal Awards Table

Mobile Experience Awards, Netherlands
September 2019, Netherlands Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
September 2019, Netherlands
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
September 2019, Netherlands
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
in %
Tele2
94.5
Vodafone
94.8
KPN
94.6
T-Mobile
93.8
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

Competition in our 4G Availability metric is so tight it's hard to breathe. The country has always been among the global leaders in 4G reach, and this keeps improving, with three operators now within touching distance of the 95% milestone. Indeed, there was so little light between KPN, Tele2 and Vodafone's scores — just 0.3 of a percentage point — that we saw a three-way draw in this report for our 4G Availability award.

4G Availability
in %
Tele2
94.5
Vodafone
94.8
KPN
94.6
T-Mobile
93.8
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

Tele2 came top of our 4G Availability table in our last report, but two of its rivals have now caught up, with a particularly impressive sprint coming from KPN which saw its score increase by nearly 3 percentage points to join the nearly-95% club. And fourth-placed T-Mobile also impressed with an increase of 1.5 percentage points to close the gap with the three leaders to barely 1 point.

Our users on all four of the Netherlands’ national mobile networks now enjoy 4G Availability scores well over 93%. Our analyses in other leading markets suggests that we can expect growth in this metric to slow almost to a standstill, as it becomes very hard to push 4G Availability over 95%, even in smaller countries with fewer geographical challenges like Holland. Nonetheless, the scores we are measuring in the Netherlands are hugely impressive, and our users there are enjoying a superb 4G experience.

Video Experience

Vodafone won our Video Experience award, increasing its score by over 3 points to reach 76.5 (on a scale of 0-100) to not only overtake T-Mobile, but also become the first Dutch operator to gain an Excellent rating (75-100). This means our users on Vodafone's network enjoy very quick video loading times and virtually no stuttering or stalling, even at high resolutions. But it was our users on KPN's network who saw the greatest improvement in their Video Experience, with their score growing by over 4.5 points to come tantalizingly close to the 75 point mark — and force a draw with T-Mobile for second place.

Video Experience
in 0-100 points
Tele2
67.0
Vodafone
76.5
KPN
74.7
T-Mobile
75.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
68.1 (± 0.88) 77.4 (± 0.36) 77.5 (± 0.35) 76.9 (± 0.49)
3G Video Experience
50.4 (± 4.01) 58.7 (± 2.90) 41.3 (± 3.24) 49.3 (± 4.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
68 (± 0.88)
77 (± 0.36)
78 (± 0.35)
77 (± 0.49)
3G Video Experience in 0-100 points
50 (± 4.01)
59 (± 2.90)
41 (± 3.24)
49 (± 4.13)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

We can understand how Vodafone has pulled ahead in overall Video Experience by looking at our supporting video metrics. The operator has grown its users’ 4G-only Video Experience score by almost 3 points in the past six months — the largest increase of any of the operators in this metric. Meanwhile its users’ 3G Video Experience jumped over 7 points to earn it a Good rating (55-65) — quite a rare achievement on 3G networks. As 4G Availability approaches 95%, 3G networks in the Netherlands are arguably approaching obsolescence. But with the scores so close across so many of our metrics, even small increases in our 3G metrics can make the difference to winning our top awards.

Download Speed Experience

T-Mobile kept hold of our Download Speed Experience award, with a hugely impressive score of 52.9 Mbps — one of the highest national average speeds we have ever reported on. T-Mobile's score was also up by over 5% since our last report — but despite this increase, its rivals are closing the gap on the leader. Our users on KPN and Vodafone's networks saw double-digit percentage increases in both their scores — of 12.3% and 15.3% respectively — as both operators crossed the 40 Mbps mark. Meanwhile, we saw statistically no change in Tele2's score, meaning the fourth-placed operator is drifting further behind the pack.

Download Speed Experience
in Mbps
Tele2
36.8
Vodafone
44.8
KPN
42.1
T-Mobile
52.9
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
39.1 (± 1.10) 46.7 (± 0.91) 45.2 (± 0.83) 56.4 (± 1.05)
3G Download Speed
3.2 (± 0.14) 7.5 (± 0.40) 4.4 (± 0.24) 6.2 (± 0.52)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Download Speed in Mbps
39 (± 1.10)
47 (± 0.91)
45 (± 0.83)
56 (± 1.05)
3G Download Speed in Mbps
3 (± 0.14)
8 (± 0.40)
4 (± 0.24)
6 (± 0.52)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

The reason for Vodafone's growth spurt can be found in our 4G Download Speed scores. Our users on the operator's network saw their 4G-only score jump by 14%, allowing Vodafone to pull ahead of the pack to secure second place in our overall Download Speed Experience rankings. Statistically, T-Mobile saw no change in its 4G Download Speed score, but at 56 Mbps it remains over 11 Mbps faster than its closest rival.

Upload Speed Experience

T-Mobile kept hold of our Upload Speed Experience award with a score of 14 Mbps — over 2 Mbps faster than its closest rival. KPN and Vodafone followed with respective scores of 11.5 Mbps and 10.6 Mbps, while Tele2 remains well behind the pack in this metric.

Upload Speed Experience
in Mbps
Tele2
8.3
Vodafone
10.6
KPN
11.5
T-Mobile
14.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.7 (± 0.28) 11.0 (± 0.23) 12.3 (± 0.28) 14.9 (± 0.34)
3G Upload Speed
2.0 (± 0.20) 2.2 (± 0.18) 1.0 (± 0.07) 1.7 (± 0.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.28)
11 (± 0.23)
12 (± 0.28)
15 (± 0.34)
3G Upload Speed in Mbps
2 (± 0.20)
2 (± 0.18)
1 (± 0.07)
2 (± 0.19)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Our overall upload speed scores were mirrored in our 4G Upload Speed measurements, where our users on T-Mobile's 4G network enjoyed speeds of close to 15 Mbps, while Tele2's score was under 9 Mbps. Interestingly though, Tele2 fared much better in 3G Upload Speed, with a score second only to Vodafone — which was unexpected since Tele2 effectively piggybacks on T-Mobile's 3G network.

Latency Experience

Our latency scores are all moving gently in the right direction. T-Mobile kept its lead in Latency Experience with a score approaching the 30 milliseconds mark, while our users on the other three operators' networks all saw steady improvements in their scores. This pattern was reflected across our 4G Latency measurements, where all four of the Netherlands' national operators saw their scores improve by close to 1ms.

Latency Experience
in ms The lower the figure the better the latency
Tele2
42.6
Vodafone
37.1
KPN
38.3
T-Mobile
31.4
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
41.9 (± 0.29) 36.5 (± 0.14) 36.2 (± 0.14) 29.9 (± 0.16)
3G Latency
53.4 (± 2.21) 49.9 (± 1.00) 63.5 (± 1.78) 51.1 (± 2.20)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Latency in ms
42 (± 0.29)
36 (± 0.14)
36 (± 0.14)
30 (± 0.16)
3G Latency in ms
53 (± 2.21)
50 (± 1.00)
63 (± 1.78)
51 (± 2.20)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Regional Analysis

The extremely close scores we saw in national 4G Availability were reflected in the Netherlands’ biggest cities. In fact, we saw a four-way draw between the operators in all three of the cities we analyzed — Amsterdam, Rotterdam and The Hague — with very little light between their scores. The high levels of both 4G reach and competition were particularly apparent in Rotterdam, where all four operators scored over 95% 4G Availability, with less than a percentage point separating their scores.

It was also a pretty close-run race in Video Experience in our city analysis. We saw draws in all three cities — between Vodafone and KPN in Rotterdam and The Hague and Vodafone and T-Mobile in Amsterdam — while our users on all three of these networks in all three cities enjoyed an Excellent Video Experience.

There were a couple of other milestones broken in our analysis of Netherlands cities. In The Hague, Vodafone managed to smash the 60 Mbps Download Speed Experience barrier, while in Rotterdam our users on T-Mobile's network saw a Latency Experience score under 30ms.

Select any region below to display individual breakdown

Amsterdam

4G Availability
in Amsterdam
in %
Tele2
95.1
Vodafone
93.7
KPN
93.3
T-Mobile
95.2
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Video Experience
in Amsterdam
in 0-100 points
Tele2
66.7
Vodafone
77.5
KPN
75.2
T-Mobile
75.9
Download Image
Download Speed Experience
in Amsterdam
in Mbps
Tele2
31.9
Vodafone
47.9
KPN
38.2
T-Mobile
41.6
Download Image
Upload Speed Experience
in Amsterdam
in Mbps
Tele2
9.0
Vodafone
12.0
KPN
11.4
T-Mobile
14.0
Download Image
Latency Experience
in Amsterdam
in ms
Tele2
41.3
Vodafone
34.9
KPN
35.7
T-Mobile
30.2
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Rotterdam

4G Availability
in Rotterdam
in %
Tele2
95.4
Vodafone
96.0
KPN
95.2
T-Mobile
96.1
Download Image
Video Experience
in Rotterdam
in 0-100 points
Tele2
67.6
Vodafone
78.6
KPN
77.1
T-Mobile
75.6
Download Image
Download Speed Experience
in Rotterdam
in Mbps
Tele2
37.0
Vodafone
54.8
KPN
45.3
T-Mobile
50.3
Download Image
Upload Speed Experience
in Rotterdam
in Mbps
Tele2
10.6
Vodafone
13.2
KPN
13.8
T-Mobile
16.9
Download Image
Latency Experience
in Rotterdam
in ms
Tele2
40.8
Vodafone
36.1
KPN
36.6
T-Mobile
27.5
Download Image

The Hague

4G Availability
in The Hague
in %
Tele2
91.2
Vodafone
94.7
KPN
95.5
T-Mobile
95.1
Download Image
Video Experience
in The Hague
in 0-100 points
Tele2
61.5
Vodafone
76.2
KPN
78.2
T-Mobile
75.0
Download Image
Download Speed Experience
in The Hague
in Mbps
Tele2
27.6
Vodafone
60.7
KPN
44.3
T-Mobile
44.2
Download Image
Upload Speed Experience
in The Hague
in Mbps
Tele2
8.4
Vodafone
13.6
KPN
12.8
T-Mobile
16.1
Download Image
Latency Experience
in The Hague
in ms
Tele2
47.8
Vodafone
35.0
KPN
35.7
T-Mobile
27.1
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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