Mobile Network Experience Report Malaysia September 2019

Malaysia

Mobile Network Experience Report
September 2019

Opensignal Active Userbase in Malaysia
Total Devices
971,486
Total Measurements
1,079,734,415
Data Collection Period
Jun 01 Aug 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Fastest Download speed does not necessarily mean best Video Experience

Our users saw the fastest Download Speed on Maxis’ network but enjoyed the best Video Experience on Celcom’s award-winning network in video category. The same was the case for Unifi, although it had the lowest download scores it was still 4 points ahead of U Mobile in Video Experience. Once again, real-world data shows download speed is by far not the only factor determining the quality of video users see.

Celcom has a tight grip on 4G Availability

Celcom held fast its 4G Availability award and was far ahead of its competitors with an average score of 87.6%. As the majority of the operators have seen their users cross the 80% time milestone, and the remaining inch towards the same, we saw the growth in the scores starting to stall. That said, we saw the highest improvement in the time users spend connected to 4G from U Mobile as it closes the gap with its competitors.

Celcom grabs our Latency Experience award from Maxis

Maxis may have a claim on the speed metrics, but Celcom takes a lead in Latency Experience. There was stiff competition between the two in this category, but Celcom managed to snatch the award from Maxis with users clocking the shortest ping time of 43.2 milliseconds.

Malaysia’s mobile Voice App Experience: Operators’ rank Poor to Acceptable

Unifi is the first ever operator to win Opensignal’s new, unique, and innovative Voice App Experience award. It was a close-run race between Maxis, Celcom and Digi: all four operators earned an Acceptable rating (74-80) except U Mobile, who managed to get a Poor rating (66-74). With increasing popularity of Voice apps like WhatsApp, Skype, and Facebook Messenger, becoming part of mainstream mobile communication, Opensignal has launched Voice Experience to assess the real-world quality perceived by users of voice communication mobile apps.

Maxis is the King of Speed

Maxis won Opensignal’s Download Speed Experience award and reclaimed the Upload Speed award from Celcom, with our users on Maxis averaging 17.7 Mbps and 6.6 Mbps in each category respectively. We saw some impressive improvements in this category from Celcom who sprinted to challenge Maxis, and especially from U Mobile as it increased its score by more than 75%.

U Mobile makes big moves to close the gap with its rivals

We saw some considerable improvements in the past six months, as our users on U Mobile’s network, an average, connected to a 4G service more by 7% percent of the time, enjoyed 30% improved Video Experience, 75% faster Download Speed Experience and two times faster Upload Speed.

Introduction

When it comes to consumer mobile network experience in Malaysia, we’ve seen something of a two-horse race develop between Celcom and Maxis. In our latest report, the two operators continue to sit significantly ahead of the pack, and we saw the competition further intensify between them. While Celcom took the lead in our charts by seizing our Latency Experience award from Maxis to win three national awards, Maxis took over the Upload Experience prize from Celcom.

In our sixth report on Malaysia we examined the mobile network experience on Celcom and Maxis along with fellow national operators DiGi, U Mobile and Unifi to see how they fared. We further delved deeper into 12 states in Malaysia, comparing the results of these five operators as well as regional 4G provider Yes.

Unifi was the winner in our new Voice App Experience category. In this report we introduce this brand new measure, to access the quality perceived by users of voice communication using mobile apps. This is also sometimes called over-the-top (OTT) voice using voice over Internet protocol (VoIP), popular voice apps include WhatsApp, Skype and Facebook Messenger.

Opensignal Awards Table

Mobile Experience Awards, Malaysia
September 2019, Malaysia Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
September 2019, Malaysia
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
Maxis
82.7
Celcom
87.7
DiGi
78.5
U Mobile
72.3
Unifi
81.2
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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National Analysis

4G Availability

Celcom held on to our national 4G Availability award as our users on its network were, on average, connected to 4G services more than 87% of the time.

In the last six months, our users in Malaysia saw small improvements in 4G Availability on most operators’ mobile networks. But users on Maxis were an exception as its score dipped by a tiny half a percentage point ending up at 82.7%. While we saw DiGi inching closer to 80% 4G Availability, Unifi passed this mark with an improvement of 2 percentage points to give Maxis a good chase for the second position with a score of 81.2%. Although U Mobile’s score of 72.3% was at least 6 percentage points lower than its incumbents, it showed a stellar improvement in this metric — a significant increase of more than 7 percentage points since our last report.

4G Availability
% of time
Maxis
82.7
Celcom
87.7
DiGi
78.5
U Mobile
72.3
Unifi
81.2
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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With Malaysian operators approaching 80% to 90% 4G Availability, and regulator MCMC opening a consultation on the allocation of new spectrum bands, these events signify that Malaysia’s 4G network experience is rapidly reaching maturity.

Video Experience

In our one-of-its-kind Video Experience category, three of Malaysia's operators garnered a Good rating (55-60) in our 100-point Video Experience scale. Celcom earned the award with 63.5 points while Maxis trailed the winner closely with 62.1 points. DiGi moved up into our Good category, as the operator saw its score increase by more than 7.2% to 56.2 points. A Good rating means that while users do experience waiting times before a video begins playing, and some interruptions in playback, low-resolution video streaming is generally consistent.

Video Experience
in 0-100 points
Maxis
62.1
Celcom
63.5
DiGi
56.2
U Mobile
40.3
Unifi
44.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.5 (± 0.22) 68.3 (± 0.23) 64.6 (± 0.29) 46.1 (± 0.27) 51.1 (± 0.53)
3G Video Experience
34.7 (± 0.64) 40.4 (± 0.77) 35.5 (± 0.54) 28.2 (± 0.42) 18.6 (± 0.96)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
71 (± 0.22)
68 (± 0.23)
65 (± 0.29)
46 (± 0.27)
51 (± 0.53)
3G Video Experience in 0-100 points
35 (± 0.64)
40 (± 0.77)
36 (± 0.54)
28 (± 0.42)
19 (± 0.96)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Our users on U Mobile’s and Unifi’s networks saw the highest improvement in Video Experience — a jump of almost 30% and 20% respectively — in the past six months, upgrading both the operators’ ratings from Poor (0-40) to Fair (40-55). Although U Mobile was the biggest gainer in this category, it still landed in the last place with a score of 40.3 points — a difference of at least 4 points from Unifi’s score of 44.6 points.

Voice App Experience

In this report, for the very first time Opensignal quantified the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks in Malaysia. Our brand new measure of Voice App Experience ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters.

Voice App Experience
in 0-100 points
Maxis
74.8
Celcom
74.7
DiGi
74.1
U Mobile
72.8
Unifi
77.5
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.1 (± 0.23) 76.5 (± 0.23) 77.3 (± 0.24) 75.5 (± 0.25) 78.1 (± 0.35)
3G Voice App Experience
60.9 (± 0.79) 65.9 (± 0.74) 66.2 (± 0.59) 67.2 (± 0.49) 75.4 (± 0.75)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.23)
77 (± 0.23)
77 (± 0.24)
75 (± 0.25)
78 (± 0.35)
3G Voice App Experience in 0-100 points
61 (± 0.79)
66 (± 0.74)
66 (± 0.59)
67 (± 0.49)
75 (± 0.75)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

We saw all five Malaysian operators vying for our new Voice App Experience award, with four out of five major operators earning an Acceptable rating (74-80) on the 100-point scale. Unifi was well ahead of its rivals with an award-winning score of 78 points, backed by low packet loss and core network capabilities. There was a close competition for second place, which was jointly shared by Maxis and Celcom with a score of 75 points — just one point ahead of Digi’s score.

An Acceptable rating means users were satisfied. Typically, they would have experienced some perceptible call quality impairments with a short duration of distortion but were generally able to comprehend without repetition. U Mobile was the only operator to earn Poor ratings, which means many of our users would be dissatisfied, and likely experienced significant call quality impairments.

Download Speed Experience

We saw a wide range of scores in our Download Speed Experience category. Our users on Maxis’ award-winning network experienced an overall download speed of 17.7 Mbps — at least three times faster than our users on Unifi’s network who experienced an overall speed of 5.4 Mbps. We also saw some impressive improvements in this category within the last six months, while users on Celcom saw a sprint of 1.5 Mbps with an attempt to challenge Maxis. It was noteworthy that U Mobile’s overall score grew by a stunning 3.3 Mbps to 7.5 Mbps — a boost of more than 75% — to overtake Unifi and close the gap with Digi’s score of 11.1 Mbps.

Download Speed Experience
in Mbps
Maxis
17.7
Celcom
16.3
DiGi
11.1
U Mobile
7.5
Unifi
5.4
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
22.0 (± 0.14) 18.7 (± 0.13) 14.0 (± 0.10) 9.6 (± 0.08) 6.5 (± 0.07)
3G Download Speed
3.8 (± 0.05) 4.4 (± 0.07) 3.9 (± 0.05) 3.2 (± 0.04) 1.2 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Download Speed in Mbps
22 (± 0.14)
19 (± 0.13)
14 (± 0.10)
10 (± 0.08)
6 (± 0.07)
3G Download Speed in Mbps
4 (± 0.05)
4 (± 0.07)
4 (± 0.05)
3 (± 0.04)
1 (± 0.02)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

When we look at Malaysia's download speed experience split by technology, we see a similar diversity in the 4G Download Speed scores. While Celcom and Maxis’ users experienced 4G Download Speeds well above 15 Mbps, DiGi, U Mobile, and Unifi’s users’ average 4G Download Speeds were widely scattered between 6 Mbps to 15 Mbps.

Upload Speed Experience

It was a close-run race between Maxis and Celcom for first place in our Upload Speed Experience category. Maxis grabbed the award from Celcom, as our users on its network experienced an average upload speed of 6.6 Mbps — just 0.2 Mbps faster than that of Celcom’s. The biggest head-turner in our upload metrics was U Mobile as its users’ overall Upload Speed has almost doubled in the past six months to 5.1 Mbps. Malaysia’s other two major operators had scores of 4 Mbps or less.

Upload Speed Experience
in Mbps
Maxis
6.6
Celcom
6.4
DiGi
4.0
U Mobile
5.1
Unifi
3.0
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.4 (± 0.07) 7.5 (± 0.06) 5.4 (± 0.05) 7.1 (± 0.06) 3.5 (± 0.04)
3G Upload Speed
0.7 (± 0.02) 1.1 (± 0.02) 0.8 (± 0.01) 1.1 (± 0.02) 0.9 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.07)
8 (± 0.06)
5 (± 0.05)
7 (± 0.06)
4 (± 0.04)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
1 (± 0.01)
1 (± 0.02)
1 (± 0.02)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

While download speeds get the most attention, upload speed is becoming more and more important, with the increasing use of social media, content sharing and video chat applications. Mobile users are moving away from mere content consumption to content creation, which gives operators with the most powerful upstream connections a distinct advantage. For the time being at least, Maxis holds this advantage.

Latency Experience

Maxis may have a claim on the speed metrics, but Celcom has the edge with latency measurements. Both the operators competed toe-to-toe, but Celcom emerged as the winner with a Latency Experience score of 43.2 milliseconds, compared to Maxis’ score of 43.9 ms. The users on two leading networks clocked a much shorter ping time compared to their rival operators, while Unifi was the closest to follow with an average ping time of 46.9 ms experienced by users. The remaining two operators scored 50 ms or more.

Latency Experience
in ms The lower the figure the better the latency
Maxis
43.9
Celcom
43.2
DiGi
52.2
U Mobile
50.7
Unifi
46.9
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
38.3 (± 0.10) 40.3 (± 0.11) 41.5 (± 0.13) 43.7 (± 0.12) 43.5 (± 0.24)
3G Latency
62.0 (± 0.47) 57.5 (± 0.46) 78.6 (± 0.35) 65.3 (± 0.30) 60.5 (± 0.59)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2019 | © Opensignal Limited
4G Latency in ms
38 (± 0.10)
40 (± 0.11)
41 (± 0.13)
44 (± 0.12)
44 (± 0.24)
3G Latency in ms
62 (± 0.47)
58 (± 0.46)
79 (± 0.35)
65 (± 0.30)
61 (± 0.59)
Mobile Network Experience Report | September 2019 | © Opensignal Inc.

Latency is a measure of a network's response time, and it affects the mobile data experience in many subtle ways. The lower latency is on a network, the better the experience on a host of mobile applications and services, from web browsing to Voice-over-IP to real-time multiplayer gaming.

Regional Analysis

In our regional breakdown, we analyzed Malaysian states on our six primary metrics. The majority of the awards were won by two operators — Celcom and Maxis — undisputedly or jointly. However this was not the case when we looked at 4G Availability alone: the regional operator Yes swept away 11 out of 14 awards in this category with impressive scores of more than 90% in all regions. The operator was at its peak in Melaka where our users on its network connected to 4G 97.8% of the time. In the remaining three states, we saw Celcom share the first place with Maxis in Putrajaya, Sarawak, and in Sabah where Unifi also joined the winners for a three-way split.

We saw two operators shine in our Download Speed Experience category, but with intense competition. Maxis won six awards individually and jointly shared the award with Celcom in Kelantan, Putrajaya, Sabah and Sarawak, whilst Celcom won the award individually in Terengganu, Selangor, and Kuala Lumpur. Our users experienced their highest Download Speed of 21.1 Mbps in Pahang on Maxis’ network, and 20.5 Mbps on Celcom’s network in Kuala Lumpur. In our Upload Speed Experience category, we saw a similar spread of results, Maxis bagged six awards and shared five more victories with rival Celcom who won three more awards in Selangor, Terengganu, and Sabah. U Mobile also managed to earn two awards in this category — one in Sarawak where it won outright, and the second in Sabah where it ended in a dead heat with Celcom.

Looking at the latency metric which is a measure of network responsiveness, we saw impressive results in Kuala Lumpur with our users enjoying a ping time of less than 40 ms on five out of six regional operators’ networks — U Mobile being the only exception. Celcom’s users’ score of 32.3 ms in Kuala Lumpur was the fastest across all locations. We also saw the operator win six awards in other locations — including Putrajaya, where it ended up in a draw with Maxis and DiGi. Elsewhere, Maxis won outright in seven locations, in addition to Pulau Pinang where it tied with Unifi.

Coming to Opensignal’s unique metrics — Video and Voice App Experience. Our users enjoyed the best Video Experience on Celcom’s network in Kuala Lumpur, as the operator scored 69.7 points to garner a Very Good rating. In general, across all locations where the company operates: the scores in this category for Celcom and Maxis ranged from Very Good and Good ratings, the scores for Yes and DiGi ranged from Good to Fair ratings, while U Mobile and Unifi were the only operators whose score ranged from Fair to Poor ratings.

In our latest category — Voice App Experience — not one of Malaysia’s regional operators garnered a Good rating or above in any of the locations. Our users on Maxis’ network in Putrajaya enjoyed the best Voice App Experience across Malaysia, although the operator’s best score of 79.9 achieved just an Acceptable rating, which means on an average our users on this network were satisfied and experienced perceptible call quality impairments with short durations of clicking sound or distortion, occasionally accompanied by inaudible volume.

Select any region below to display individual breakdown

Johor

4G Availability
in Johor
in %
Maxis
78.3
Celcom
86.9
Yes
96.9
DiGi
74.3
U Mobile
73.5
Unifi
81.3
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Video Experience
in Johor
in 0-100 points
Maxis
62.5
Celcom
61.6
Yes
58.1
DiGi
57.6
U Mobile
37.9
Unifi
46.9
Download Image
Voice App Experience
in Johor
in 0-100 points
Maxis
74.0
Celcom
74.2
Yes
76.4
DiGi
74.5
U Mobile
72.6
Unifi
77.8
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Download Speed Experience
in Johor
in Mbps
Maxis
19.2
Celcom
14.4
Yes
7.0
DiGi
12.5
U Mobile
6.5
Unifi
6.3
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Upload Speed Experience
in Johor
in Mbps
Maxis
6.2
Celcom
5.7
Yes
2.2
DiGi
4.0
U Mobile
5.4
Unifi
3.3
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Latency Experience
in Johor
in ms
Maxis
42.9
Celcom
46.7
Yes
50.8
DiGi
52.6
U Mobile
51.5
Unifi
44.1
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Kedah

4G Availability
in Kedah
in %
Maxis
79.1
Celcom
89.5
Yes
95.7
DiGi
74.5
U Mobile
71.9
Unifi
71.6
Download Image
Video Experience
in Kedah
in 0-100 points
Maxis
59.7
Celcom
60.3
Yes
59.1
DiGi
54.2
U Mobile
39.5
Unifi
39.0
Download Image
Voice App Experience
in Kedah
in 0-100 points
Maxis
73.6
Celcom
72.3
Yes
78.0
DiGi
73.0
U Mobile
72.8
Unifi
75.9
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Download Speed Experience
in Kedah
in Mbps
Maxis
16.3
Celcom
12.8
Yes
6.2
DiGi
10.7
U Mobile
6.7
Unifi
4.8
Download Image
Upload Speed Experience
in Kedah
in Mbps
Maxis
5.7
Celcom
5.0
Yes
2.2
DiGi
3.3
U Mobile
5.0
Unifi
2.4
Download Image
Latency Experience
in Kedah
in ms
Maxis
44.2
Celcom
46.4
Yes
48.3
DiGi
51.6
U Mobile
49.8
Unifi
53.3
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Kelantan

4G Availability
in Kelantan
in %
Maxis
76.5
Celcom
82.9
Yes
96.0
DiGi
66.8
U Mobile
63.6
Unifi
68.6
Download Image
Video Experience
in Kelantan
in 0-100 points
Maxis
57.4
Celcom
60.3
Yes
57.2
DiGi
52.5
U Mobile
38.1
Unifi
35.9
Download Image
Voice App Experience
in Kelantan
in 0-100 points
Maxis
71.3
Celcom
73.2
Yes
76.2
DiGi
73.5
U Mobile
71.1
Unifi
74.2
Download Image
Download Speed Experience
in Kelantan
in Mbps
Maxis
15.1
Celcom
15.7
Yes
5.9
DiGi
10.6
U Mobile
6.6
Unifi
3.9
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Upload Speed Experience
in Kelantan
in Mbps
Maxis
5.0
Celcom
5.4
Yes
2.3
DiGi
3.4
U Mobile
4.0
Unifi
2.1
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Latency Experience
in Kelantan
in ms
Maxis
48.5
Celcom
49.9
Yes
52.0
DiGi
57.3
U Mobile
63.4
Unifi
54.6
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Kuala Lumpur

4G Availability
in Kuala Lumpur
in %
Maxis
90.7
Celcom
91.9
Yes
95.1
DiGi
87.0
U Mobile
75.7
Unifi
84.5
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Video Experience
in Kuala Lumpur
in 0-100 points
Maxis
66.9
Celcom
69.7
Yes
65.3
DiGi
56.5
U Mobile
42.9
Unifi
49.9
Download Image
Voice App Experience
in Kuala Lumpur
in 0-100 points
Maxis
79.0
Celcom
78.4
Yes
79.4
DiGi
76.3
U Mobile
74.7
Unifi
79.9
Download Image
Download Speed Experience
in Kuala Lumpur
in Mbps
Maxis
18.2
Celcom
20.2
Yes
8.2
DiGi
9.9
U Mobile
8.4
Unifi
6.8
Download Image
Upload Speed Experience
in Kuala Lumpur
in Mbps
Maxis
9.2
Celcom
9.6
Yes
2.8
DiGi
5.0
U Mobile
5.5
Unifi
3.5
Download Image
Latency Experience
in Kuala Lumpur
in ms
Maxis
34.6
Celcom
32.3
Yes
38.8
DiGi
39.9
U Mobile
43.9
Unifi
36.2
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Melaka

4G Availability
in Melaka
in %
Maxis
83.0
Celcom
88.3
Yes
97.8
DiGi
76.7
U Mobile
75.7
Unifi
82.3
Download Image
Video Experience
in Melaka
in 0-100 points
Maxis
63.8
Celcom
61.7
Yes
57.7
DiGi
58.7
U Mobile
37.5
Unifi
44.8
Download Image
Voice App Experience
in Melaka
in 0-100 points
Maxis
75.9
Celcom
75.1
Yes
78.6
DiGi
74.5
U Mobile
72.3
Unifi
78.0
Download Image
Download Speed Experience
in Melaka
in Mbps
Maxis
20.5
Celcom
12.9
Yes
5.7
DiGi
12.0
U Mobile
6.7
Unifi
4.9
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Upload Speed Experience
in Melaka
in Mbps
Maxis
6.6
Celcom
5.2
Yes
2.1
DiGi
3.9
U Mobile
5.8
Unifi
3.0
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Latency Experience
in Melaka
in ms
Maxis
38.4
Celcom
41.6
Yes
51.8
DiGi
50.2
U Mobile
50.6
Unifi
41.2
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Negeri Sembilan

4G Availability
in Negeri Sembilan
in %
Maxis
80.1
Celcom
85.2
Yes
97.6
DiGi
71.2
U Mobile
65.0
Unifi
71.5
Download Image
Video Experience
in Negeri Sembilan
in 0-100 points
Maxis
62.9
Celcom
61.4
Yes
59.9
DiGi
58.2
U Mobile
39.5
Unifi
40.6
Download Image
Voice App Experience
in Negeri Sembilan
in 0-100 points
Maxis
74.8
Celcom
76.0
Yes
79.6
DiGi
73.8
U Mobile
72.4
Unifi
76.7
Download Image
Download Speed Experience
in Negeri Sembilan
in Mbps
Maxis
19.7
Celcom
14.7
Yes
6.2
DiGi
11.6
U Mobile
8.0
Unifi
4.5
Download Image
Upload Speed Experience
in Negeri Sembilan
in Mbps
Maxis
6.1
Celcom
5.5
Yes
2.2
DiGi
3.4
U Mobile
4.5
Unifi
3.3
Download Image
Latency Experience
in Negeri Sembilan
in ms
Maxis
37.7
Celcom
39.9
Yes
47.1
DiGi
48.8
U Mobile
50.8
Unifi
43.6
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Pahang

4G Availability
in Pahang
in %
Maxis
76.6
Celcom
83.3
Yes
93.3
DiGi
69.6
U Mobile
63.5
Unifi
62.3
Download Image
Video Experience
in Pahang
in 0-100 points
Maxis
63.1
Celcom
63.9
Yes
61.2
DiGi
56.9
U Mobile
41.5
Unifi
38.5
Download Image
Voice App Experience
in Pahang
in 0-100 points
Maxis
74.7
Celcom
74.8
Yes
79.1
DiGi
75.4
U Mobile
74.8
Unifi
79.6
Download Image
Download Speed Experience
in Pahang
in Mbps
Maxis
21.1
Celcom
19.2
Yes
7.0
DiGi
12.4
U Mobile
8.3
Unifi
4.7
Download Image
Upload Speed Experience
in Pahang
in Mbps
Maxis
6.5
Celcom
6.7
Yes
2.4
DiGi
4.0
U Mobile
5.3
Unifi
2.5
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Latency Experience
in Pahang
in ms
Maxis
41.6
Celcom
45.3
Yes
55.3
DiGi
51.2
U Mobile
53.4
Unifi
52.9
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Perak

4G Availability
in Perak
in %
Maxis
80.6
Celcom
86.8
Yes
94.5
DiGi
74.7
U Mobile
71.9
Unifi
67.7
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Video Experience
in Perak
in 0-100 points
Maxis
61.7
Celcom
62.8
Yes
58.2
DiGi
56.2
U Mobile
43.0
Unifi
42.8
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Voice App Experience
in Perak
in 0-100 points
Maxis
75.4
Celcom
73.9
Yes
78.4
DiGi
74.8
U Mobile
74.0
Unifi
77.5
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Download Speed Experience
in Perak
in Mbps
Maxis
18.9
Celcom
15.8
Yes
7.1
DiGi
10.8
U Mobile
8.5
Unifi
5.0
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Upload Speed Experience
in Perak
in Mbps
Maxis
6.1
Celcom
5.7
Yes
2.5
DiGi
3.7
U Mobile
4.9
Unifi
2.6
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Latency Experience
in Perak
in ms
Maxis
44.3
Celcom
42.4
Yes
46.8
DiGi
48.7
U Mobile
51.6
Unifi
49.0
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Pulau Pinang

4G Availability
in Pulau Pinang
in %
Maxis
84.9
Celcom
90.4
Yes
96.2
DiGi
83.0
U Mobile
73.5
Unifi
84.4
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Video Experience
in Pulau Pinang
in 0-100 points
Maxis
62.3
Celcom
63.3
Yes
53.8
DiGi
57.1
U Mobile
36.2
Unifi
46.3
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Voice App Experience
in Pulau Pinang
in 0-100 points
Maxis
75.3
Celcom
75.4
Yes
77.9
DiGi
75.1
U Mobile
72.0
Unifi
77.2
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Download Speed Experience
in Pulau Pinang
in Mbps
Maxis
15.9
Celcom
14.0
Yes
5.2
DiGi
10.1
U Mobile
5.3
Unifi
5.4
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Upload Speed Experience
in Pulau Pinang
in Mbps
Maxis
6.9
Celcom
5.9
Yes
2.0
DiGi
4.1
U Mobile
5.2
Unifi
3.0
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Latency Experience
in Pulau Pinang
in ms
Maxis
42.0
Celcom
42.9
Yes
50.4
DiGi
45.9
U Mobile
48.5
Unifi
41.4
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Putrajaya

4G Availability
in Putrajaya
in %
Maxis
90.2
Celcom
91.1
DiGi
82.9
U Mobile
69.2
Unifi
81.1
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Video Experience
in Putrajaya
in 0-100 points
Maxis
68.5
Celcom
66.7
DiGi
64.7
U Mobile
46.2
Unifi
43.3
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Voice App Experience
in Putrajaya
in 0-100 points
Maxis
79.9
Celcom
78.1
DiGi
77.7
U Mobile
75.8
Unifi
78.7
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Download Speed Experience
in Putrajaya
in Mbps
Maxis
20.4
Celcom
18.8
DiGi
13.2
U Mobile
8.8
Unifi
5.1
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Upload Speed Experience
in Putrajaya
in Mbps
Maxis
9.0
Celcom
8.6
DiGi
5.3
U Mobile
5.5
Unifi
2.7
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Latency Experience
in Putrajaya
in ms
Maxis
34.7
Celcom
34.6
DiGi
35.8
U Mobile
43.9
Unifi
39.4
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Sabah

4G Availability
in Sabah
in %
Maxis
74.4
Celcom
79.0
DiGi
78.0
U Mobile
61.9
Unifi
77.7
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Video Experience
in Sabah
in 0-100 points
Maxis
57.2
Celcom
59.9
DiGi
52.0
U Mobile
43.6
Unifi
40.3
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Voice App Experience
in Sabah
in 0-100 points
Maxis
70.5
Celcom
74.1
DiGi
71.4
U Mobile
74.2
Unifi
77.5
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Download Speed Experience
in Sabah
in Mbps
Maxis
15.8
Celcom
15.1
DiGi
9.8
U Mobile
12.1
Unifi
5.2
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Upload Speed Experience
in Sabah
in Mbps
Maxis
5.6
Celcom
6.1
DiGi
3.9
U Mobile
6.7
Unifi
2.6
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Latency Experience
in Sabah
in ms
Maxis
65.8
Celcom
54.1
DiGi
71.1
U Mobile
69.3
Unifi
73.2
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Sarawak

4G Availability
in Sarawak
in %
Maxis
77.0
Celcom
80.3
DiGi
75.8
U Mobile
73.7
Unifi
73.7
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Video Experience
in Sarawak
in 0-100 points
Maxis
59.1
Celcom
59.8
DiGi
56.2
U Mobile
47.2
Unifi
42.8
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Voice App Experience
in Sarawak
in 0-100 points
Maxis
72.8
Celcom
72.1
DiGi
74.5
U Mobile
75.7
Unifi
77.7
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Download Speed Experience
in Sarawak
in Mbps
Maxis
17.6
Celcom
15.1
DiGi
13.2
U Mobile
11.4
Unifi
5.5
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Upload Speed Experience
in Sarawak
in Mbps
Maxis
6.2
Celcom
6.3
DiGi
4.2
U Mobile
7.3
Unifi
2.9
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Latency Experience
in Sarawak
in ms
Maxis
63.8
Celcom
56.2
DiGi
74.8
U Mobile
72.7
Unifi
78.8
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Selangor

4G Availability
in Selangor
in %
Maxis
86.9
Celcom
90.8
Yes
95.1
DiGi
83.6
U Mobile
71.5
Unifi
83.8
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Video Experience
in Selangor
in 0-100 points
Maxis
63.3
Celcom
67.3
Yes
60.3
DiGi
57.8
U Mobile
41.8
Unifi
46.1
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Voice App Experience
in Selangor
in 0-100 points
Maxis
77.1
Celcom
77.1
Yes
78.5
DiGi
74.9
U Mobile
72.6
Unifi
77.9
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Download Speed Experience
in Selangor
in Mbps
Maxis
17.3
Celcom
19.0
Yes
6.3
DiGi
10.6
U Mobile
8.4
Unifi
5.7
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Upload Speed Experience
in Selangor
in Mbps
Maxis
7.1
Celcom
7.5
Yes
2.3
DiGi
4.4
U Mobile
5.0
Unifi
3.2
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Latency Experience
in Selangor
in ms
Maxis
37.2
Celcom
34.0
Yes
43.1
DiGi
39.9
U Mobile
45.6
Unifi
37.9
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Trengganu

4G Availability
in Trengganu
in %
Maxis
76.1
Celcom
86.9
Yes
93.8
DiGi
70.3
U Mobile
62.6
Unifi
68.1
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Video Experience
in Trengganu
in 0-100 points
Maxis
60.3
Celcom
65.6
Yes
58.5
DiGi
52.3
U Mobile
38.3
Unifi
37.9
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Voice App Experience
in Trengganu
in 0-100 points
Maxis
73.4
Celcom
76.1
Yes
79.4
DiGi
73.2
U Mobile
72.3
Unifi
76.5
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Download Speed Experience
in Trengganu
in Mbps
Maxis
17.8
Celcom
19.8
Yes
6.9
DiGi
10.1
U Mobile
6.4
Unifi
3.9
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Upload Speed Experience
in Trengganu
in Mbps
Maxis
5.8
Celcom
7.4
Yes
2.6
DiGi
3.4
U Mobile
4.7
Unifi
2.4
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Latency Experience
in Trengganu
in ms
Maxis
49.6
Celcom
45.4
Yes
54.8
DiGi
56.2
U Mobile
64.7
Unifi
53.5
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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