In our regional breakdown, we analyzed Malaysian states on our six primary metrics. The majority of the awards were won by two operators — Celcom and Maxis — undisputedly or jointly. However this was not the case when we looked at 4G Availability alone: the regional operator Yes swept away 11 out of 14 awards in this category with impressive scores of more than 90% in all regions. The operator was at its peak in Melaka where our users on its network connected to 4G 97.8% of the time. In the remaining three states, we saw Celcom share the first place with Maxis in Putrajaya, Sarawak, and in Sabah where Unifi also joined the winners for a three-way split.
We saw two operators shine in our Download Speed Experience category, but with intense competition. Maxis won six awards individually and jointly shared the award with Celcom in Kelantan, Putrajaya, Sabah and Sarawak, whilst Celcom won the award individually in Terengganu, Selangor, and Kuala Lumpur. Our users experienced their highest Download Speed of 21.1 Mbps in Pahang on Maxis’ network, and 20.5 Mbps on Celcom’s network in Kuala Lumpur. In our Upload Speed Experience category, we saw a similar spread of results, Maxis bagged six awards and shared five more victories with rival Celcom who won three more awards in Selangor, Terengganu, and Sabah. U Mobile also managed to earn two awards in this category — one in Sarawak where it won outright, and the second in Sabah where it ended in a dead heat with Celcom.
Looking at the latency metric which is a measure of network responsiveness, we saw impressive results in Kuala Lumpur with our users enjoying a ping time of less than 40 ms on five out of six regional operators’ networks — U Mobile being the only exception. Celcom’s users’ score of 32.3 ms in Kuala Lumpur was the fastest across all locations. We also saw the operator win six awards in other locations — including Putrajaya, where it ended up in a draw with Maxis and DiGi. Elsewhere, Maxis won outright in seven locations, in addition to Pulau Pinang where it tied with Unifi.
Coming to Opensignal’s unique metrics — Video and Voice App Experience. Our users enjoyed the best Video Experience on Celcom’s network in Kuala Lumpur, as the operator scored 69.7 points to garner a Very Good rating. In general, across all locations where the company operates: the scores in this category for Celcom and Maxis ranged from Very Good and Good ratings, the scores for Yes and DiGi ranged from Good to Fair ratings, while U Mobile and Unifi were the only operators whose score ranged from Fair to Poor ratings.
In our latest category — Voice App Experience — not one of Malaysia’s regional operators garnered a Good rating or above in any of the locations. Our users on Maxis’ network in Putrajaya enjoyed the best Voice App Experience across Malaysia, although the operator’s best score of 79.9 achieved just an Acceptable rating, which means on an average our users on this network were satisfied and experienced perceptible call quality impairments with short durations of clicking sound or distortion, occasionally accompanied by inaudible volume.
Select any region below to display individual breakdown