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Smart Axiata remains the only operator able to provide our users with a 4G signal more than 80% of the time, but at the rate Cellcard and Metfone are improving access to 4G connections, Smart will soon have company. Both operators saw their 4G Availability scores increase by nearly 3 percentage points in the last six months, allowing them to close the gap with Smart.
Since our last report, Smart has gained ground in our Download Speed Experience category while Cellcard's overall download speeds dropped in our measurements. The result was a statistical draw for our Download Speed Experience award. Both however, were more than twice as fast as third-placed finisher Metfone.
Cellcard held onto Opensignal's Upload Speed Experience award in this report, increasing its score by 37% to 3.3 Mbps, but Smart made some significant gains. Smart users saw their average overall upload speeds increase by 39%.
Cambodian operators' Download Speed Experience scores were all well below 10 Mbps, and the country ranks near the bottom of our global rankings in overall speed. But that doesn't mean Cambodia is neglecting its 4G rollout. Like many of its Southeast Asian peers, Cambodia seems to have focused its 4G efforts on expanding access to mobile broadband connections, rather than on raw throughput. Cambodia as a whole has achieved higher 4G Availability than many European countries in our global analysis.
Cambodia's 4G market continues to move forward, though some elements are moving faster than others. Download speeds are still quite slow with Cambodia finishing in the bottom 10 of our recent State of Mobile Experience report's global download speed rankings. But Cambodia appears to be living by the same mantra of its Southeast Asian peers: 4G Availability supersedes speed. After all, it doesn't matter how fast your 4G network is if you can't find a 4G signal. Cambodia has a higher level of 4G access than several European countries, and while its individual 4G connection speeds may suffer, those connections are at least available the vast majority of the time.
| Mobile Experience Awards Cambodia | |||
|---|---|---|---|
August 2019,
Cambodia Report
|
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
4G Availability
| |||
Video Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
|
Mobile Experience Awards Winners
|
August 2019,
Cambodia
|
|---|---|
|
4G Availability
|
S
Smart Axiata
|
|
Upload Speed Experience
|
C
Cellcard
|
|
Latency Experience
|
S
Smart Axiata
|
|
Mobile Experience Awards Draws
|
August 2019, Cambodia
|
|---|---|
|
Video Experience
|
C
Cellcard
S
Smart Axiata
|
|
Download Speed Experience
|
C
Cellcard
S
Smart Axiata
|
Smart once again secured Opensignal's 4G Availability award. Our 4G users on its network were able to find a 4G connection 81.3% of the time, and it remains the only operator to have crossed the 80% mark in this metric. But competitors Cellcard and Metfone are closing the distance with Smart. Both Cellcard and Metfone saw their 4G Availability scores grow by nearly 3 percentage points, while Smart's score remained statistically unchanged. Smart may still be the operator to beat in 4G Availability, but it may not remain that way for long.
Like many other countries in Southeast Asia, Cambodia has high 4G Availability, reflecting the region's tendency to focus on 4G network reach over speed. In our recent State of Mobile Experience report, Cambodia landed in the upper half of our global rankings for 4G Availability matching up to many countries that launched 4G services much earlier, including France, Italy, Mexico and Portugal.
Cellcard and Smart remained tied for our Video Experience award, both with scores above 42 in our 100-point scale. That earned them both Fair Video Experience ratings (40-55), which means video generally exhibits long loading times and frequent stalling at both high and low resolutions. The two, however, were well ahead of Metfone, which had a Video Experience score well into the Poor range (0-40), which means video is almost unwatchable even at standard definition.
|
Video Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 49.7 (± 1.15) | 49.1 (± 0.84) | 33.7 (± 0.95) |
|
3G Video Experience
| 30.2 (± 2.27) | 28.0 (± 1.63) | 18.1 (± 1.17) |
| 4G Video Experience | in 0-100 points |
|
C
Cellcard
|
50 (± 1.15) |
|
S
Smart Axiata
|
49 (± 0.84) |
|
M
Metfone
|
34 (± 0.95) |
| 3G Video Experience | in 0-100 points |
|
C
Cellcard
|
30 (± 2.27) |
|
S
Smart Axiata
|
28 (± 1.63) |
|
M
Metfone
|
18 (± 1.17) |
The biggest movement we saw in this report was in our Download Speed Experience metric. Six months ago, Cellcard won our Download Speed Experience award, with its users enjoying an average speed more than a megabit ahead of Smart's users. But since then, Smart's users’ overall download speed has increased while Cellcard's users' has declined in our measurements, resulting in a statistical tie for the award in this report. Both operators were well ahead of Metfone in this metric, though: Metfone users experienced average overall download speeds of 2.8 Mbps, speeds we typically see on 3G-only network operators.
|
Download Speed Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 10.3 (± 0.33) | 9.7 (± 0.21) | 3.2 (± 0.06) |
|
3G Download Speed
| 2.9 (± 0.14) | 2.9 (± 0.10) | 1.9 (± 0.04) |
| 4G Download Speed | in Mbps |
|
C
Cellcard
|
10 (± 0.33) |
|
S
Smart Axiata
|
10 (± 0.21) |
|
M
Metfone
|
3 (± 0.06) |
| 3G Download Speed | in Mbps |
|
C
Cellcard
|
3 (± 0.14) |
|
S
Smart Axiata
|
3 (± 0.10) |
|
M
Metfone
|
2 (± 0.04) |
When we break down download speeds by technology, we find that Cellcard has an advantage over its competitors. Cellcard users were able to experience average 4G Download Speeds of 10.3 Mbps, making it the only Cambodian operator to cross the 10 Mbps mark in this metric, though its users’ average 4G speed has declined since our last report. That allowed Smart to close the gap in the last six months. Smart's users’ average 4G Download Speed of 9.7 Mbps combined with its superior 4G Availability score are the main reason it was able to tie with Cellcard in overall Download Speed Experience.
Cellcard maintained its lead in our Upload Speed Experience metric as our users experienced average upload speeds of 3.2 Mbps. Both Cellcard and Smart made some impressive gains in Upload Speed Experience since our last report. Smart boosted its score by 39% to 2.5 Mbps, while Cellcard's users saw their average upload speeds grow by 37%. Once again, Metfone found itself way behind its peers, with an Upload Speed Experience score less than half that of the leader Cellcard.
|
Upload Speed Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 4.7 (± 0.17) | 3.1 (± 0.09) | 2.1 (± 0.05) |
|
3G Upload Speed
| 0.9 (± 0.05) | 0.8 (± 0.05) | 0.6 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
C
Cellcard
|
5 (± 0.17) |
|
S
Smart Axiata
|
3 (± 0.09) |
|
M
Metfone
|
2 (± 0.05) |
| 3G Upload Speed | in Mbps |
|
C
Cellcard
|
1 (± 0.05) |
|
S
Smart Axiata
|
1 (± 0.05) |
|
M
Metfone
|
1 (± 0.03) |
Smart won our Latency Experience award with an overall network response time of 65.7 milliseconds. Both Cellcard and Metfone users experienced average overall latencies over 75ms. Latency is an increasingly important metric as it impacts mobile data services in subtle ways. Low latency connections mean mobile webpages and video begin loading more quickly and the lag time in communications apps and multiplayer real-time games is greatly reduced.
|
Latency Experience
Additional Metrics |
C
Cellcard
|
S
Smart Axiata
|
M
Metfone
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 69.4 (± 0.62) | 58.2 (± 0.66) | 69.8 (± 0.49) |
|
3G Latency
| 85.6 (± 1.47) | 86.6 (± 1.73) | 96.5 (± 1.31) |
| 4G Latency | in ms |
|
C
Cellcard
|
69 (± 0.62) |
|
S
Smart Axiata
|
58 (± 0.66) |
|
M
Metfone
|
70 (± 0.49) |
| 3G Latency | in ms |
|
C
Cellcard
|
86 (± 1.47) |
|
S
Smart Axiata
|
87 (± 1.73) |
|
M
Metfone
|
96 (± 1.31) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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