Ecuador

Mobile Network Experience Report
July 2019

Opensignal Active Userbase in Ecuador
Total Devices
478,070
Total Measurements
199,952,327
Data Collection Period
Apr 01 Jun 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Key findings

Claro pulls ahead in our speed metrics

Claro won our Download Speed Experience award, following a draw with Movistar six months ago, as the Telefónica subsidiary's growth in this metric has stalled. It was a similar story in Upload Speed Experience, where static growth from Movistar allowed Claro to surge ahead and grab our award. But in both speed metrics, our users on third-placed CNT's network saw the greatest improvement.

Movistar loses our Video Experience crown as its score falls

Our Video Experience award was shared by Claro and CNT, as both operators pulled ahead of Movistar, whose score dropped after winning this metric six months ago. All three of Ecuador's operators now have Fair ratings as CNT's Video Experience score jumped by 13 points (out of 100).

Movistar wins 4G Availability, but its rivals are closing the gap

Movistar kept hold of our 4G Availability award, but statistically saw no growth in its score over the past six months. CNT increased its score by 8 percentage points to tie for second place with Claro — and both operators are now within 5 points of the leader.

CNT stars in the capital Quito

In our cities analysis, CNT managed to win three of our awards in Quito — 4G Availability, Video Experience and Download Speed Experience — while it drew with Claro for Latency Experience. State-owned CNT has also shown the greatest improvement across its scores in this report, and is fast becoming a serious challenger to its bigger rivals.

Introduction

The balance of power in Ecuador mobile seems to be shifting. In our first pass of the market six months ago, Movistar dominated our mobile experience awards table. But in our latest data collection period, it was Claro who took the lion's share of the prizes. And the movement in the market doesn't stop there: CNT has put in some impressive sprints across a number of our metrics, and is now setting itself up as a serious challenger to the dominance of the Big Two.

For this report, we've analyzed our data in the 90 days from the start of April, examining the mobile network experience for Ecuador's three national operators: América Móvil's Claro, Telefónica's Movistar and state-owned CNT. We've analyzed the experience of our users on these networks across our five award metrics at a national level and also in Ecuador's two largest cities, Quito and Guayaquil. And there's some pretty interesting dynamics coming into play between the operators as the market matures.

Opensignal Awards Table

Mobile Experience Awards, Ecuador
July 2019, Ecuador Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
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Mobile Experience Awards Winners
July 2019, Ecuador
4G Availability
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
July 2019, Ecuador
Video Experience
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Overview

Click on metric labels below for a quick preview
4G Availability
in %
Movistar
62.6
Claro
58.1
CNT
58.8
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
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National Analysis

4G Availability

Movistar managed to keep hold of our national 4G Availability award, although there was statistically no movement in its score since our last report — and its rivals are closing the gap. Claro managed a moderate increase in its score of close to 3 percentage points, but CNT's growth was outstanding in this metric as our users on its network saw a 4G Availability increase of over 8 percentage points. This jump not only saw the operator force a draw for second place with Claro, but brings CNT within 4 percentage points of the leader Movistar.

4G Availability
in %
Movistar
62.6
Claro
58.1
CNT
58.8
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
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Video Experience

Movistar lost our Video Experience award, as its score fell by over 3 points (out of 100). Both Claro and CNT increased their scores to draw for our national award in our latest analysis — with CNT once again seeing a huge improvement of 13 points to jump from a fairly distant third into joint first place.

Video Experience
in 0-100 points
Movistar
46.3
Claro
50.5
CNT
51.5
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
62.4 (± 1.16) 71.1 (± 0.91) 65.4 (± 1.84)
3G Video Experience
31.5 (± 1.91) 35.1 (± 1.57) 39.9 (± 2.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
62 (± 1.16)
71 (± 0.91)
65 (± 1.84)
3G Video Experience in 0-100 points
31 (± 1.91)
35 (± 1.57)
40 (± 2.19)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

All three of Ecuador's operators now have Video Experience scores ranking in our Fair range (40-55), meaning our users on their networks can expect video streamed to smartphones to exhibit long loading times and frequent interruptions, especially at higher resolutions. But CNT has improved from a Poor rating six months ago (meaning mobile video was barely watchable), while Claro is showing steady improvement.

The decline in Movistar's overall Video Experience was caused by a sudden drop in its 4G Video Experience score, which plunged over 7 points in the past six months. Our analysis of the supporting metrics which make up our Video Experience scores show that both Video Stalling Occurence and Video Load Time for our users on Movistar's 4G network have steadily worsened over the course of this year, which could be a symptom of congestion as more and more Ecuadorians migrate to 4G and increase their data consumption. Movistar has been investing in increasing the reach of its 4G network, but the operator needs to ensure it continues to manage capacity if it hopes to regain its Video Experience crown.

Download Speed Experience

Our Download Speed Experience award was won by Claro, after the América Móvil-owned operator pulled ahead of Movistar following a draw between the two rivals six months ago. Our users on Claro's network saw their average Download Speed Experience increase by close to 1 Mbps, while Movistar's score stayed virtually the same. But we again saw the greatest increase from CNT, whose score jumped close to 3 Mbps to put it into joint second place with Movistar.

Download Speed Experience
in Mbps
Movistar
11.4
Claro
12.6
CNT
11.2
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
20.5 (± 0.70) 24.1 (± 0.56) 20.0 (± 0.92)
3G Download Speed
2.9 (± 0.12) 4.1 (± 0.13) 3.7 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Download Speed in Mbps
21 (± 0.70)
24 (± 0.56)
20 (± 0.92)
3G Download Speed in Mbps
3 (± 0.12)
4 (± 0.13)
4 (± 0.15)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

As we observed in Video Experience, the cause of Movistar's stagnant Download Speed Experience growth seems to be rooted in its 4G experience. The Telefónica operator's 4G Download Speed score has dropped by 4 Mbps in the last six months, according to our measurements. But Claro's 4G-only download score also dropped by a couple of megabits, while CNT's stayed practically static.

América Móvil recently announced its total mobile connections in Ecuador grew 3.6% in the past year, while Telefónica revealed consumer 4G penetration in its smaller Latin American markets was up by nearly 10 percentage points. This robust growth is likely putting pressure on capacity, with the impact evident on our users' mobile 4G network experience.

Upload Speed Experience

Claro scored another victory in Upload Speed Experience, with an 18% increase in its score allowing it to wrest the award away from Movistar. Our users on Claro's network saw their Upload Speed Experience scores improve by 0.7 Mbps, while Movistar's score saw no statistical change since our last report. But it was CNT who again saw the greatest improvement, as the state-owned player increased its score by 60% (although CNT’s Upload Speed Experience score remains barely half that of the leader Claro).

Upload Speed Experience
in Mbps
Movistar
4.3
Claro
4.6
CNT
2.4
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.1 (± 0.35) 9.2 (± 0.24) 4.6 (± 0.28)
3G Upload Speed
0.8 (± 0.04) 1.2 (± 0.05) 0.7 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.35)
9 (± 0.24)
5 (± 0.28)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.05)
1 (± 0.05)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

As was again the case, the source of Movistar's stagnant growth appears to be its 4G upload connections. The operator saw its 4G Upload Speed score drop by close to 2 Mbps in the past six months, while Claro's stayed virtually the same. Claro did manage to boost its 3G Download Speed score by about 25%, giving it a little help in winning our overall Upload Speed Experience award.

Latency Experience

Claro kept hold of our Latency Experience award, and although there was very little movement in its score in the past six months, the operator remained head and shoulders above its peers in this metric. Claro's score was nearly 35ms better than Movistar, and over 60ms ahead of CNT. Our users on Movistar's network saw a minor improvement in their Latency Experience, while CNT bettered its score by close to 20ms. However, both of them have a long way to go if they hope to catch the leader.

Latency Experience
in ms The lower the figure the better the latency
Movistar
109.2
Claro
74.3
CNT
134.4
0 33.75 67.5 101.25 135
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
91.8 (± 0.57) 61.9 (± 0.87) 99.8 (± 7.64)
3G Latency
125.2 (± 1.43) 83.6 (± 1.67) 163.5 (± 10.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Latency in ms
92 (± 0.57)
62 (± 0.87)
100 (± 7.64)
3G Latency in ms
125 (± 1.43)
84 (± 1.67)
163 (± 10.07)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

Our users did see some signs of a worsening in their Latency Experience on Claro's 4G network, though. The operator's 4G Latency score has deteriorated by over 10ms in this data collection period, while we saw no significant movement in either of the other two operators' 4G Latency scores.

Latency is becoming more and more important to the mobile user experience, affecting a wide range of popular applications from online gaming to video streaming and IP-voice calling and messaging. Even Claro's superior Latency Experience score is a long way off the sub-40ms results we’re seeing in more mature markets, so this will need to decrease if the mobile experience on these kind of applications is to improve.

Regional Analysis

Our analysis of Ecuador's cities revealed a pretty outstanding performance in our metrics by one of the operators in Quito. While Claro and Movistar dominated our national awards, CNT won three of the regional medals in the capital outright. The state-owned operator won 4G Availability, Video Experience and Download Speed Experience in Quito, while it tied with Claro for Latency Experience. CNT's 4G launch in 2014 was concentrated in Ecuador's cities, and this strategy seems to have paid off, allowing it to become the dominant player in Quito in our metrics.

Our awards table in Ecuador's second-largest city Guayaquil more closely mirrored our national results. Movistar came top in 4G Availability, while Claro won our Video, Download Speed and Latency Experience awards, and the two shared the spoils in Upload Speed Experience.

Our users on Claro's network in Guayaquil should be particularly proud of their mobile Video Experience, as the operator managed a Good rating (55-65) in the city, meaning quick loading and minimal stuttering, except at higher resolutions. But our highest urban Video Experience score was on CNT's network in Quito, where the operator managed to pass the 60-point mark. While it remains some way behind its larger rivals across most of our national metrics, CNT has shown the greatest improvement of all Ecuador's operators in this report, and is on the verge of becoming a serious challenger to the dominance of its larger rivals.

Select any region below to display individual breakdown

Guayaquil

4G Availability
in Guayaquil
in %
Movistar
77.8
Claro
72.8
CNT
59.8
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Video Experience
in Guayaquil
in 0-100 points
Movistar
53.4
Claro
58.6
CNT
51.8
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Download Speed Experience
in Guayaquil
in Mbps
Movistar
13.7
Claro
16.8
CNT
10.6
Download Image
Upload Speed Experience
in Guayaquil
in Mbps
Movistar
5.8
Claro
6.0
CNT
2.4
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Latency Experience
in Guayaquil
in ms
Movistar
97.7
Claro
63.8
CNT
150.8
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Quito

4G Availability
in Quito
in %
Movistar
71.5
Claro
61.1
CNT
77.8
Download Image
Video Experience
in Quito
in 0-100 points
Movistar
52.4
Claro
53.3
CNT
61.0
Download Image
Download Speed Experience
in Quito
in Mbps
Movistar
13.8
Claro
13.6
CNT
16.0
Download Image
Upload Speed Experience
in Quito
in Mbps
Movistar
5.0
Claro
5.1
CNT
3.4
Download Image
Latency Experience
in Quito
in ms
Movistar
101.7
Claro
70.4
CNT
64.2
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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