Mobile Network Experience Report Costa Rica June 2019

Costa Rica

Mobile Network Experience Report
June 2019

Opensignal Active Userbase in Costa Rica
Total Devices
65,506
Total Measurements
120,955,957
Data Collection Period
Feb 01 May 01, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Analyst

Key findings

Kölbi boosts 4G Availability to score a draw with Movistar

In the last 6 months, Kölbi improved its 4G Availability score by more than 5 percentage points to catch up with its rival Movistar, with users on both operators spending close to 70% of the time connected to 4G. While Claro was behind the other Costa Rican operators, it showed the biggest improvement by scoring 54.1% in 4G Availability, an increase of nearly 8%. Movistar’s score remained more or less unchanged.

A Good Video Experience rating for Kölbi

Kölbi scored 55.7 (out of 100) in our Video Experience metric, just managing to reach a Good Video Experience rating (55-65) with a substantial lead over its rivals. Claro and Movistar scored 41.4 and 44.2 points respectively, landing them with Fair Video Experience ratings (40-55) of our scale, meaning Video load times were sluggish, stops and stutters mid-stream were to varying degrees common and connections often had trouble coping with higher-resolution formats.

No competition for Kölbi in our speed awards

It was an easy win for Kölbi in both our Download and Upload Speed Experience metrics, especially in download, where its score of 15.8 Mbps was twice as fast as any of its rivals. While Claro’s Download Speed Experience score was 7 Mbps — a 40% improvement from our previous report — Movistar’s Download Speed remained almost unchanged. Our users on Kölbi's network saw Upload Speed Experience scores averaging 5.2 Mbps — at least 40% faster than either of the operator's rivals.

Close call for Kölbi in Latency Experience award

It was a tight race between Movistar and Kölbi, where the latter edged out the former for our Latency Experience Award with a score of 55.7 milliseconds. Claro finished last in this competition with a score of 78.9ms.

Introduction

We've noticed a consistent trend since our report on Costa Rica in June 2017 — the dominance in our award categories has been shifting from Movistar to Kölbi. In Opensignal’s latest look at Costa Rica, Kölbi swept up almost all our awards and challenged Movistar in the 4G Availability category. In this report we’ve analyzed the mobile network experience offered by Costa Rica’s three national operators: Claro, Kölbi, and Movistar over a period of 90 days from the beginning of February 2019.

Opensignal Awards Table

Mobile Experience Awards, Costa Rica
June 2019, Costa Rica Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
June 2019, Costa Rica
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
June 2019, Costa Rica
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
in %
Kölbi
68.7
Claro
54.1
Movistar
70.0
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

4G Availability
in %
Kölbi
68.7
Claro
54.1
Movistar
70.0
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Download Image

Video Experience

Video Experience
in 0-100 points
Kölbi
55.7
Claro
41.4
Movistar
44.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.2 (± 0.94) 61.0 (± 2.03) 59.6 (± 1.23)
3G Video Experience
32.4 (± 1.54) 28.8 (± 1.52) 25.6 (± 1.63)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
70 (± 0.94)
61 (± 2.03)
60 (± 1.23)
3G Video Experience in 0-100 points
32 (± 1.54)
29 (± 1.52)
26 (± 1.63)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Kölbi
15.8
Claro
7.0
Movistar
6.6
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
23.5 (± 0.50) 13.8 (± 0.72) 9.8 (± 0.21)
3G Download Speed
3.4 (± 0.09) 2.6 (± 0.07) 2.9 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Download Speed in Mbps
24 (± 0.50)
14 (± 0.72)
10 (± 0.21)
3G Download Speed in Mbps
3 (± 0.09)
3 (± 0.07)
3 (± 0.10)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Kölbi
5.2
Claro
3.2
Movistar
3.6
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.0 (± 0.23) 7.0 (± 0.36) 6.1 (± 0.20)
3G Upload Speed
0.7 (± 0.02) 0.8 (± 0.02) 0.5 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
8 (± 0.23)
7 (± 0.36)
6 (± 0.20)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
1 (± 0.03)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Kölbi
55.7
Claro
78.9
Movistar
58.6
0 20 40 60 80
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
42.9 (± 0.43) 58.0 (± 0.64) 49.6 (± 0.71)
3G Latency
76.1 (± 1.41) 92.3 (± 0.97) 69.5 (± 1.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
4G Latency in ms
43 (± 0.43)
58 (± 0.64)
50 (± 0.71)
3G Latency in ms
76 (± 1.41)
92 (± 0.97)
70 (± 1.21)
Mobile Network Experience Report | June 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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