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In the last 6 months, Kölbi improved its 4G Availability score by more than 5 percentage points to catch up with its rival Movistar, with users on both operators spending close to 70% of the time connected to 4G. While Claro was behind the other Costa Rican operators, it showed the biggest improvement by scoring 54.1% in 4G Availability, an increase of nearly 8%. Movistar’s score remained more or less unchanged.
Kölbi scored 55.7 (out of 100) in our Video Experience metric, just managing to reach a Good Video Experience rating (55-65) with a substantial lead over its rivals. Claro and Movistar scored 41.4 and 44.2 points respectively, landing them with Fair Video Experience ratings (40-55) of our scale, meaning Video load times were sluggish, stops and stutters mid-stream were to varying degrees common and connections often had trouble coping with higher-resolution formats.
It was an easy win for Kölbi in both our Download and Upload Speed Experience metrics, especially in download, where its score of 15.8 Mbps was twice as fast as any of its rivals. While Claro’s Download Speed Experience score was 7 Mbps — a 40% improvement from our previous report — Movistar’s Download Speed remained almost unchanged. Our users on Kölbi's network saw Upload Speed Experience scores averaging 5.2 Mbps — at least 40% faster than either of the operator's rivals.
It was a tight race between Movistar and Kölbi, where the latter edged out the former for our Latency Experience Award with a score of 55.7 milliseconds. Claro finished last in this competition with a score of 78.9ms.
We've noticed a consistent trend since our report on Costa Rica in June 2017 — the dominance in our award categories has been shifting from Movistar to Kölbi. In Opensignal’s latest look at Costa Rica, Kölbi swept up almost all our awards and challenged Movistar in the 4G Availability category. In this report we’ve analyzed the mobile network experience offered by Costa Rica’s three national operators: Claro, Kölbi, and Movistar over a period of 90 days from the beginning of February 2019.
| Mobile Experience Awards Costa Rica | |||
|---|---|---|---|
June 2019,
Costa Rica Report
|
K
Kölbi
|
C
Claro
|
M
Movistar
|
4G Availability
| |||
Video Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
|
Mobile Experience Awards Winners
|
June 2019,
Costa Rica
|
|---|---|
|
Video Experience
|
K
Kölbi
|
|
Download Speed Experience
|
K
Kölbi
|
|
Upload Speed Experience
|
K
Kölbi
|
|
Latency Experience
|
K
Kölbi
|
|
Mobile Experience Awards Draws
|
June 2019, Costa Rica
|
|---|---|
|
4G Availability
|
K
Kölbi
M
Movistar
|
|
Video Experience
Additional Metrics |
K
Kölbi
|
C
Claro
|
M
Movistar
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 70.2 (± 0.94) | 61.0 (± 2.03) | 59.6 (± 1.23) |
|
3G Video Experience
| 32.4 (± 1.54) | 28.8 (± 1.52) | 25.6 (± 1.63) |
| 4G Video Experience | in 0-100 points |
|
K
Kölbi
|
70 (± 0.94) |
|
C
Claro
|
61 (± 2.03) |
|
M
Movistar
|
60 (± 1.23) |
| 3G Video Experience | in 0-100 points |
|
K
Kölbi
|
32 (± 1.54) |
|
C
Claro
|
29 (± 1.52) |
|
M
Movistar
|
26 (± 1.63) |
|
Download Speed Experience
Additional Metrics |
K
Kölbi
|
C
Claro
|
M
Movistar
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 23.5 (± 0.50) | 13.8 (± 0.72) | 9.8 (± 0.21) |
|
3G Download Speed
| 3.4 (± 0.09) | 2.6 (± 0.07) | 2.9 (± 0.10) |
| 4G Download Speed | in Mbps |
|
K
Kölbi
|
24 (± 0.50) |
|
C
Claro
|
14 (± 0.72) |
|
M
Movistar
|
10 (± 0.21) |
| 3G Download Speed | in Mbps |
|
K
Kölbi
|
3 (± 0.09) |
|
C
Claro
|
3 (± 0.07) |
|
M
Movistar
|
3 (± 0.10) |
|
Upload Speed Experience
Additional Metrics |
K
Kölbi
|
C
Claro
|
M
Movistar
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 8.0 (± 0.23) | 7.0 (± 0.36) | 6.1 (± 0.20) |
|
3G Upload Speed
| 0.7 (± 0.02) | 0.8 (± 0.02) | 0.5 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
K
Kölbi
|
8 (± 0.23) |
|
C
Claro
|
7 (± 0.36) |
|
M
Movistar
|
6 (± 0.20) |
| 3G Upload Speed | in Mbps |
|
K
Kölbi
|
1 (± 0.02) |
|
C
Claro
|
1 (± 0.02) |
|
M
Movistar
|
1 (± 0.03) |
|
Latency Experience
Additional Metrics |
K
Kölbi
|
C
Claro
|
M
Movistar
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 42.9 (± 0.43) | 58.0 (± 0.64) | 49.6 (± 0.71) |
|
3G Latency
| 76.1 (± 1.41) | 92.3 (± 0.97) | 69.5 (± 1.21) |
| 4G Latency | in ms |
|
K
Kölbi
|
43 (± 0.43) |
|
C
Claro
|
58 (± 0.64) |
|
M
Movistar
|
50 (± 0.71) |
| 3G Latency | in ms |
|
K
Kölbi
|
76 (± 1.41) |
|
C
Claro
|
92 (± 0.97) |
|
M
Movistar
|
70 (± 1.21) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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