Mobile Network Experience Report Saudi Arabia April 2019

Saudi Arabia

Mobile Network Experience Report
April 2019

Opensignal Active Userbase in Saudi Arabia
Total Devices
272,619
Total Measurements
1,120,790,442
Data Collection Period
Jan 01 Mar 31, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Summary

In our first look at Saudi Arabia's mobile market, our awards are pretty widely scattered between the country's three operators. STC is the Kingdom's speed king, winning both our Download and Upload Speed Experience awards. Zain scooped our 4G Availability prize, Mobily topped the Latency Experience table, while our VIdeo Experience category was tied between two operators. In our inaugural Saudi Arabia Mobile Network Experience Report, we've analyzed the mobile experience over 90 days from the start of 2019 to see how the country's three main operators Mobily, STC and Zain measure up.

Mobile Experience Awards April 2019, Saudi Arabia Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
April 2019, Saudi Arabia
4G Availability
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
April 2019, Saudi Arabia
Video Experience
Download Image

Key findings

STC is Saudi's Sheikh of speed

STC won both our Download and Upload Speed Experience awards. Mobily was snapping at the leader's heels in Download Speed Experience, with less than half a megabit separating the two. But STC's Upload Speed Experience score was over 20% faster than Mobily's.

Zain wins a close race for 4G Availability

Zain won our 4G Availability award with a score just over 80%. But both its rivals were within three percentage points of the leader, with STC scoring 78.7% and Mobily on 77.8% in our measurements.

Two operators tie with a Good Video Experience

STC and Mobily scored a draw in our Video Experience category with scores around 58 (out-of-100). These scores are ranked as Good in our Video Experience analysis, meaning streamed video exhibits some loading time before playback begins and some stalling, especially at higher resolutions.

Mobily comfortably wins Latency Experience

Mobily won our Latency Experience award with a score of 69.4 milliseconds — a clear 5ms better than its closest rival. Latency is becoming a more important metric in areas of mobile experience such as online gaming and video calling — meaning Saudi Arabia's operators should look to improve these scores.

National Analysis

4G Availability

4G Availability
in %
STC
78.7
Mobily
77.8
Zain
80.6
0 21.25 42.5 63.75 85
Download Image

Video Experience

Video Experience
in 0-100 points
STC
57.9
Mobily
58.4
Zain
47.6
0 15 30 45 60
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
67.0 (± 0.43) 67.3 (± 0.53) 53.8 (± 0.76)
3G Video Experience
40.3 (± 0.94) 40.8 (± 1.27) 30.0 (± 1.41)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
67 (± 0.43)
67 (± 0.53)
54 (± 0.76)
3G Video Experience in 0-100 points
40 (± 0.94)
41 (± 1.27)
30 (± 1.41)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
STC
14.8
Mobily
14.3
Zain
10.1
0 3.75 7.5 11.25 15
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
19.9 (± 0.22) 19.0 (± 0.24) 12.4 (± 0.22)
3G Download Speed
5.0 (± 0.10) 5.1 (± 0.11) 3.7 (± 0.11)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.
4G Download Speed in Mbps
20 (± 0.22)
19 (± 0.24)
12 (± 0.22)
3G Download Speed in Mbps
5 (± 0.10)
5 (± 0.11)
4 (± 0.11)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
STC
7.6
Mobily
5.9
Zain
5.1
0 2.5 5 7.5 10
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.9 (± 0.11) 8.4 (± 0.13) 6.7 (± 0.13)
3G Upload Speed
1.2 (± 0.03) 1.1 (± 0.03) 0.7 (± 0.03)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
11 (± 0.11)
8 (± 0.13)
7 (± 0.13)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.03)
1 (± 0.03)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms
STC
75.0
Mobily
69.4
Zain
76.1
0 20 40 60 80
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
63.1 (± 0.35) 57.5 (± 0.33) 67.0 (± 0.59)
3G Latency
97.8 (± 1.11) 92.7 (± 1.18) 101.9 (± 2.12)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.
4G Latency in ms
63 (± 0.35)
58 (± 0.33)
67 (± 0.59)
3G Latency in ms
98 (± 1.11)
93 (± 1.18)
102 (± 2.12)
Mobile Network Experience Report | April 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

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