Mobile Network Experience Report Vietnam March 2019

Vietnam

Mobile Network Experience Report
March 2019

Opensignal Active Userbase in Vietnam
Total Devices
280,153
Total Measurements
853,868,047
Data Collection Period
Nov 01 Jan 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Kevin Fitchard Principal Analyst

Key findings

Viettel has established a big lead in 4G Availability

With a score of 86%, Viettel stood head and shoulders above its rivals in our 4G Availability metric. Second-place finisher Vinaphone was 10 percentage points behind the leader in our analysis, while MobiFone and Vietnamobile both scored below 70%. Viettel has clearly deployed a much more accessible 4G service, according to our measurements.

Huge variations in average speed exist among Vietnam's operators

While we often see a range of speeds across a country's different operators, in Vietnam the differences between fastest and slowest average connection speed is quite stark. The leaders in our Download Speed Experience and Upload Speed Experience categories averaged connections four-to-five-times faster than the last placed finishers, according to our analysis.

Video Experience ranges from Poor to Good in Vietnam

Depending on the operator, the typical Video Experience in Vietnam can vary from Poor, in which case video is very slow to load and experiences frequent interruptions, to Good, where video loads much more quickly and stalls much less often.

Viettel is the operator to beat in nearly every metric

Though Viettel's biggest lead was in 4G Availability, it outdid its peers in nearly every single one of our metrics, also winning our Video Experience, Download Speed Experience and Latency Experience awards outright. In the final metric, Upload Speed Experience, Viettel shared the award with Vinaphone as both operators averaged upload connections of 6.1 Mbps.

Introduction

In our first look at the Vietnamese mobile market, Opensignal found an operator landscape characterized by large extremes. In every category we found operators that excelled in our metrics and others that fell flat. Viettel in particular stood out, winning four of our five awards outright, sometimes by very large margins. Vinaphone came in a strong second in several of our metrics, while MobiFone demonstrated both strengths and weaknesses, depending on the category. Vietnamobile, however, clearly has some catching up to do. It fell far below its rivals in every single one of our metrics.

Opensignal Awards Table

Mobile Experience Awards, Vietnam
March 2019, Vietnam Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
March 2019, Vietnam
4G Availability
Video Experience
Download Speed Experience
Latency Experience
Mobile Experience Awards Draws
March 2019, Vietnam
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
MobiFone
68.0
Vinaphone
76.4
Viettel Mobile
86.0
Vietnamobile
65.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

4G Availability
% of time
MobiFone
68.0
Vinaphone
76.4
Viettel Mobile
86.0
Vietnamobile
65.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

Video Experience

Video Experience
in 0-100 points
MobiFone
53.0
Vinaphone
52.5
Viettel Mobile
60.9
Vietnamobile
34.3
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
64.2 (± 1.51) 66.5 (± 1.59) 69.5 (± 0.82) 42.0 (± 2.50)
3G Video Experience
46.6 (± 1.58) 38.9 (± 2.19) 48.1 (± 2.00) 31.3 (± 2.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
64 (± 1.51)
66 (± 1.59)
70 (± 0.82)
42 (± 2.50)
3G Video Experience in 0-100 points
47 (± 1.58)
39 (± 2.19)
48 (± 2.00)
31 (± 2.06)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
MobiFone
11.1
Vinaphone
15.0
Viettel Mobile
17.2
Vietnamobile
2.9
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
18.0 (± 0.47) 25.1 (± 0.54) 24.0 (± 0.41) 3.5 (± 0.15)
3G Download Speed
7.3 (± 0.18) 5.3 (± 0.17) 7.2 (± 0.20) 2.6 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2019 | © Opensignal Limited
4G Download Speed in Mbps
18 (± 0.47)
25 (± 0.54)
24 (± 0.41)
4 (± 0.15)
3G Download Speed in Mbps
7 (± 0.18)
5 (± 0.17)
7 (± 0.20)
3 (± 0.08)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
MobiFone
4.0
Vinaphone
6.1
Viettel Mobile
6.1
Vietnamobile
1.5
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.1 (± 0.26) 11.0 (± 0.26) 9.2 (± 0.17) 2.0 (± 0.09)
3G Upload Speed
1.6 (± 0.05) 1.4 (± 0.05) 1.5 (± 0.05) 1.3 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2019 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.26)
11 (± 0.26)
9 (± 0.17)
2 (± 0.09)
3G Upload Speed in Mbps
2 (± 0.05)
1 (± 0.05)
1 (± 0.05)
1 (± 0.04)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
MobiFone
71.2
Vinaphone
53.8
Viettel Mobile
46.6
Vietnamobile
89.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
61.3 (± 0.67) 45.0 (± 0.42) 38.3 (± 0.22) 74.4 (± 1.16)
3G Latency
76.9 (± 0.87) 62.3 (± 1.00) 58.9 (± 0.72) 96.0 (± 1.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2019 | © Opensignal Limited
4G Latency in ms
61 (± 0.67)
45 (± 0.42)
38 (± 0.22)
74 (± 1.16)
3G Latency in ms
77 (± 0.87)
62 (± 1.00)
59 (± 0.72)
96 (± 1.57)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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