Mobile Network Experience Report Netherlands March 2019

Netherlands

Mobile Network Experience Report
March 2019

Opensignal Active Userbase in Netherlands
Total Devices
103,160
Total Measurements
396,661,313
Data Collection Period
Nov 01 Jan 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Summary

Boasting one of the most advanced mobile network infrastructures in the world, the Netherlands continues to impress in our latest analysis of mobile experience. The country's operators have all increased their Download Speed Experience scores, with one passing the 50 Mbps mark — the first time we have measured average speeds that high in a European country. And all four of the operators in the Netherlands have scored in the Very Good category in our Video Experience analysis.

One operator continues to dominate our awards table, winning three of our five award categories outright and drawing in a fourth. And this dominance looks set to continue as the merger of T-Mobile and Tele2 has now been fully approved, with the brands expected to converge later this year. But since the two operators are currently still selling services under their separate brands, we will continue to analyze them as T-Mobile and Tele2 in this report along with their rivals KPN and Vodafone.

Mobile Experience Awards March 2019, Netherlands Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
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Mobile Experience Awards Winners
March 2019, Netherlands
4G Availability
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
March 2019, Netherlands
Video Experience
Download Image

Key findings

Tele2 wins 4G Availability with a score over 95%

Tele2 increased its 4G Availability score by just enough to win our award, after sharing the spoils with Vodafone in our last report. The winner saw its score increase by just under 2 percentage points to become the first Dutch operator to pass the 95% mark in our national 4G Availability analysis.

Vodafone and T-Mobile in a dead heat for Video Experience

T-Mobile and Vodafone drew for our Video Experience award, both with scores of 73.1 (out-of-100). All four of the operators in the Netherlands scored in the Very Good category, with the two leaders approaching the Excellent mark in our Video Experience measurements.

T-Mobile passes the 50 Mbps milestone in Download Speed Experience

T-Mobile kept our Download Speed Experience award with a score just over 50 Mbps — a clear 10 Mbps ahead of its rivals. Both T-Mobile and Vodafone managed to increase their Download Speed Experience scores by over 5 Mbps in the past six months.

T-Mobile comfortably wins Upload Speed and Latency Experience

T-Mobile's winning Upload Speed Experience score of 15 Mbps was over 2 Mbps clear of its closest rival. The operator also won our Latency Experience award fairly comfortably with a score of 34.4ms, nearly 4ms ahead of the pack.

National Analysis

4G Availability

Tele2 managed to grab our 4G Availability award, after scoring a draw with Vodafone in this category six months ago. Tele2 increased its score by nearly 2 percentage points to pass the 95% mark — the first time we have published such a score in Europe. But its rivals weren't far behind. Vodafone increased its 4G Availability by just over a percentage point to reach 94.1%, but this was not enough to stop Tele2 stealing the show in this category. Meanwhile T-Mobile and KPN also saw small increases in their scores to reach 92.3% and 91.9% respectively.

4G Availability
in %
Tele2
95.2
Vodafone
94.1
KPN
91.9
T-Mobile
92.3
0 25 50 75 100
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Even incremental increases in 4G Availability become more impressive once operators pass the 90% mark. In relatively small and geographically unchallenging markets such as the Netherlands, it becomes more difficult to connect the last 10% of users, since these are likely to be the most rural or live in the most densely populated parts of cities (where providing consistent LTE connections to all users is challenging). And any national score over the 95% mark is truly remarkable.

Video Experience

We saw a dead heat in our Video Experience metric, as both T-Mobile and Vodafone scored 73.1 (out-of-100). KPN followed with a score of 70.2 in our measurements, with Tele2 bringing up the rear with a score of 66.1. Our Video Experience scores in the Netherlands are remarkable in that they all fall into the Very Good category, which generally means fast loading times and only occasional stalling. It is rare to find all of a country's operators in this category, and it reflects the Netherlands top-five showing in our recent State of Mobile Video report. Furthermore, our two leaders are approaching the 75 (out-of-100) mark, which is where they would tip into the Excellent category.

Video Experience
in 0-100 points
Tele2
66.1
Vodafone
73.1
KPN
70.2
T-Mobile
73.1
0 18.75 37.5 56.25 75
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
68.8 (± 1.05) 74.5 (± 0.51) 75.6 (± 0.52) 75.7 (± 0.58)
3G Video Experience
21.4 (± 4.33) 51.4 (± 3.73) 38.5 (± 3.78) 52.4 (± 2.54)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
68.8 (± 1.05)
74.5 (± 0.51)
75.6 (± 0.52)
75.7 (± 0.58)
3G Video Experience in 0-100 points
21.4 (± 4.33)
51.4 (± 3.73)
38.5 (± 3.78)
52.4 (± 2.54)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

These impressive video scores were also reflected in our analysis of Video Stalling Occurrence and Video Load Time, where KPN, T-Mobile and Vodafone all impressed. Tele2 was once again some way behind the leaders in both categories but it is closing the gap.

Download Speed Experience

T-Mobile kept its impressive lead in our Download Speed Experience category, as it streaked ahead of the pack to become the first Dutch operator to pass the 50 Mbps mark. The winner increased its score by over 5 Mbps, and is now well over 10 Mbps clear of its closest rival in our measurements. The other three operators were in a fairly tight group in the 37-39 Mbps range, and while KPN and Tele2 only saw incremental growth, Vodafone increased its score by over 5 Mbps to catch up with the pack.

Download Speed Experience
in Mbps
Tele2
38.6
Vodafone
38.9
KPN
37.5
T-Mobile
50.1
0 13.75 27.5 41.25 55
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
40.9 (± 1.27) 41.0 (± 0.89) 43.0 (± 0.87) 55.6 (± 1.03)
3G Download Speed
1.3 (± 0.14) 6.9 (± 0.43) 4.9 (± 0.28) 6.5 (± 0.40)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.
4G Download Speed in Mbps
40.9 (± 1.27)
41.0 (± 0.89)
43.0 (± 0.87)
55.6 (± 1.03)
3G Download Speed in Mbps
1.3 (± 0.14)
6.9 (± 0.43)
4.9 (± 0.28)
6.5 (± 0.40)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

All four of the Netherlands operators' high scores in our overall Download Speed Experience were helped by the fact that all four of them were clear of the 40 Mbps milestone in our 4G Download Speed measurements. Leader T-Mobile passed the 55 Mbps mark in 4G Download Speed — one of the highest scores we've ever measured on a national LTE network.

Upload Speed Experience

T-Mobile was again something of a runaway winner in our Upload Speed Experience category. The operator's score of 15 Mbps was a clear 2 Mbps ahead of its closest rival.

Upload Speed Experience
in Mbps
Tele2
9.9
Vodafone
12.7
KPN
12.3
T-Mobile
15.0
0 5 10 15 20
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.4 (± 0.37) 13.4 (± 0.28) 14.2 (± 0.33) 16.7 (± 0.37)
3G Upload Speed
1.1 (± 0.11) 2.6 (± 0.23) 0.8 (± 0.05) 1.9 (± 0.16)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
10.4 (± 0.37)
13.4 (± 0.28)
14.2 (± 0.33)
16.7 (± 0.37)
3G Upload Speed in Mbps
1.1 (± 0.11)
2.6 (± 0.23)
0.8 (± 0.05)
1.9 (± 0.16)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

KPN and Vodafone were neck-and-neck with Upload Speed Experience scores of 12.3 Mbps and 12.7 Mbps respectively, while Tele2 was at the back of the pack with a score of 9.9 Mbps. Nevertheless, to see all the Netherlands operators with Upload Speed Experience scores over (or very close to) 10 Mbps is quite an impressive feat.

Latency Experience

T-Mobile scored a fairly comfortable win in our Latency Experience metric with a score of 34.4 ms — over 11%, or nearly 4ms better than its closest rival. Vodafone came in second with a score of 38.3, followed by KPN with 39.3 and Tele2 on 44.7ms.

Latency Experience
in ms
Tele2
44.7
Vodafone
38.3
KPN
39.3
T-Mobile
34.4
0 11.25 22.5 33.75 45
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
43.6 (± 0.36) 37.4 (± 0.18) 34.2 (± 0.19) 32.0 (± 0.18)
3G Latency
63.3 (± 5.57) 51.4 (± 1.46) 69.9 (± 2.03) 53.4 (± 2.04)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.
4G Latency in ms
43.6 (± 0.36)
37.4 (± 0.18)
34.2 (± 0.19)
32.0 (± 0.18)
3G Latency in ms
63.3 (± 5.57)
51.4 (± 1.46)
69.9 (± 2.03)
53.4 (± 2.04)
Mobile Network Experience Report | March 2019 | © Opensignal Inc.

Latency measures the delay users experience as data makes a round trip through the network, meaning the lower the latency score, the better. In the Netherlands, the operator’s 4G Latency Experience scores were fairly close to their overall Latency Experience scores — with less than 1ms difference in the case of Vodafone. This reflects not only the advanced state of 4G Availability in the Netherlands but also helps explain the impressive Video Experience scores we are seeing in the market.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

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