Mobile Network Experience Report Ecuador January 2019

Ecuador

Mobile Network Experience Report
January 2019

Opensignal Active Userbase in Ecuador
Total Devices
281,938
Total Measurements
279,457,049
Data Collection Period
Oct 01 Dec 29, 2018

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Analyst

Summary

In our first ever in-depth analysis of Ecuador, we found that one of the country's three main operators stood out from the pack. Movistar won three of OpenSignal's award metrics outright and drew in one other, with particularly impressive leads in both 4G Availability and Upload Speed Experience. Meanwhile Claro drew with Movistar for our Download Speed Experience award and won Latency Experience outright.

Mobile Experience Awards January 2019, Ecuador Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
January 2019, Ecuador
4G Availability
Video Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
January 2019, Ecuador
Download Speed Experience
Download Image

Key findings

Movistar comfortably wins 4G Availability

Movistar won our 4G Availability award with a score of 64%, meaning our users on its network were able to achieve an LTE signal nearly two-thirds of the time. This winning score was 9 percentage points clear of its closest rival Claro, while CNT came in third place.

Superior 4G Availability gives Movistar the edge in our speed awards

We saw a draw in our Download Speed Experience award, as Movistar's higher 4G Availability result allowed it to score a tie with Claro, despite Claro having a higher 4G Download Speed in our measurements. This same advantage also helped Movistar win our Upload Speed Experience medal.

Movistar wins a close-run race in Video Experience

Movistar came top in our Video Experience category — although its lead was not as comfortable as in some of our other awards. Both Movistar and Claro's scores fell into the Fair range in OpenSignal's Video Experience rankings.

Claro excels in Latency Experience

Claro easily won our Latency Experience award with a score of 73.4ms — over a third better than its closest rival Movistar. And the winner was even further ahead of the pack in our 4G Latency measurements.

National Analysis

4G Availability

Movistar was the clear winner in our 4G Availability analysis, as our users on its network were able to receive an LTE signal nearly two-thirds of the time. This score was some way ahead of its rivals, reflecting a fairly large gap in LTE reach between Ecuador's operators.

4G Availability
in %
Movistar
64.2
Claro
55.3
CNT
50.6
0 16.25 32.5 48.75 65
Download Image

Movistar was the clear winner of our 4G Availability award, with a score nearly 9 percentage points clear of its rivals. Movistar's winning 4G Availability score of 64.2% beat Claro's score of 55.3% in our measurements, followed by CNT on 50.6%. These scores show a pretty wide disparity in Ecuador among the three operator's 4G Availability scores. And this gap could become wider as Movistar continues to ramp up investment in its 4G network.

Video Experience

Movistar came top in our Video Experience category — although its lead was was much narrower than in some of our other awards. The winner's score of 49.9 (out of 100) narrowly beat Claro's 46.5, while CNT came some way behind with a score of 38.4. OpenSignal’s Video Experience metric is calculated on a scale of 0-100 over both an operator's 3G and 4G networks, using a range of factors including loading time, video stalling rates and picture resolution, to determine the overall quality of mobile video experience. While Movistar came top in our overall Video Experience award, there was virtually no light between Movistar and Claro in our 4G-only Video Experience measurements, with both operators scoring close to the 71 (out of 100) mark.

Video Experience
in 0-100 points
Movistar
49.9
Claro
46.5
CNT
38.4
0 12.5 25 37.5 50
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
71.0 (± 1.44) 71.4 (± 1.32) 57.7 (± 2.18)
3G Video Experience
34.1 (± 2.29) 33.2 (± 2.31) 28.5 (± 2.53)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.
4G Video Experience in 0-100 points
71.0 (± 1.44)
71.4 (± 1.32)
57.7 (± 2.18)
3G Video Experience in 0-100 points
34.1 (± 2.29)
33.2 (± 2.31)
28.5 (± 2.53)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.

We have also grouped our Video Experience scores in categories ranging from Very Good to Poor. In Ecuador, both Movistar and Claro's overall Video Experience scores fell into the Fair range, meaning video load times are sluggish, stuttering during playback is common and networks may have trouble coping with higher-resolution formats. Our measurements show that Claro and Movistar had similar 4G Video Load Time scores, with Movistar slightly ahead of its rival. But Claro was notably ahead in our 4G Video Stalling Occurrence measurements — meaning Movistar's superior 4G Availability score was the key factor which saw the operator secure our Video Experience crown.

CNT's Video Experience score however fell into the Poor category, where the typical user experience is characterized by frequent stalling and long loading times even for low-resolution video. This was also reflected in our supporting video metrics, which showed that CNT was considerably behind its rivals in both 4G Video Load Time and 4G Video Stalling Occurrence.

Download Speed Experience

Movistar and Claro tied for our Download Speed Experience award, with both scoring close to the 12 Mbps mark. Claro was slightly ahead in both our 4G and 3G Download Speed measurements, but Movistar's superior 4G Availability result allowed it to score a draw.

Download Speed Experience
in Mbps
Movistar
12.2
Claro
11.8
CNT
8.4
0 3.75 7.5 11.25 15
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
24.5 (± 0.87) 26.7 (± 0.68) 19.1 (± 0.93)
3G Download Speed
3.0 (± 0.14) 3.8 (± 0.14) 2.9 (± 0.11)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.
4G Download Speed in Mbps
24.5 (± 0.87)
26.7 (± 0.68)
19.1 (± 0.93)
3G Download Speed in Mbps
3.0 (± 0.14)
3.8 (± 0.14)
2.9 (± 0.11)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.

Movistar and Claro shared the spoils in our Download Speed Experience award, while CNT came some way behind the leaders with an average download speed score of 8.4 Mbps. In our analysis of 4G Download Speed, we saw Claro pull ahead of its rivals with an average speed of 26.7 Mbps, compared to Movistar's 24.5 Mbps and CNT's 19.1 Mbps. Claro was also ahead in our 3G Download Speed table. But Movistar's higher 4G Availability score means our users on its network were able to get an LTE signal more often, boosting its overall Download Speed Experience score enough to draw with Claro.

Upload Speed Experience

Movistar won our Upload Speed Experience award fairly comfortably with a score of 4.7 Mbps, ahead of Claro's 3.9 Mbps. Claro and Movistar's 4G Download Speed scores were very close, but once again Movistar's high 4G Availability allowed it to win the day.

Upload Speed Experience
in Mbps
Movistar
4.7
Claro
3.9
CNT
1.5
0 1.25 2.5 3.75 5
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.9 (± 0.46) 9.6 (± 0.29) 3.3 (± 0.17)
3G Upload Speed
0.8 (± 0.04) 0.9 (± 0.04) 0.7 (± 0.04)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.
4G Upload Speed in Mbps
9.9 (± 0.46)
9.6 (± 0.29)
3.3 (± 0.17)
3G Upload Speed in Mbps
0.8 (± 0.04)
0.9 (± 0.04)
0.7 (± 0.04)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.

Both Claro and Movistar's 4G Upload Speed scores were very close at just under 10 Mbps. But once again, Movistar's greater 4G Availability meant more of our users on its network were able to access LTE more often. This allowed Movistar to push ahead of Claro in our Upload Speed Experience analysis, which factors in both 3G and 4G upload speeds and 4G network availability. Third-placed CNT was some way behind with an Upload Speed Experience score of just 1.5 Mbps — less than half the speed of either of its rivals.

Latency Experience

While Movistar grabbed the lion's share of our awards, Claro won out in our Latency Experience analysis with a score considerably better than either of its rivals. Claro's average Latency Experience score of 73.4ms was over a third better than its closest rival Movistar.

Latency Experience
in ms
Movistar
112.6
Claro
73.4
CNT
154.1
0 38.75 77.5 116.25 155
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
90.0 (± 0.48) 50.8 (± 0.68) 102.4 (± 7.85)
3G Latency
129.5 (± 2.01) 85.5 (± 2.11) 180.6 (± 8.86)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.
4G Latency in ms
90.0 (± 0.48)
50.8 (± 0.68)
102.4 (± 7.85)
3G Latency in ms
129.5 (± 2.01)
85.5 (± 2.11)
180.6 (± 8.86)
Mobile Network Experience Report | January 2019 | © Opensignal Inc.

Claro won our Latency Experience award with a score of 73.4ms, ahead of Movistar's 112.6ms and CNT's 154.1ms. Latency measures the delay users experience as data makes a round trip through the network, meaning the lower the latency score, the better. Claro was even further ahead of its rivals in our 4G Latency measurements with a score of 50.8ms, compared to Movistar's 90ms and CNT's 102.4ms. Latency plays a role in virtually all mobile data services, from VoIP calls to video, and the better the latency, the less likely you are to experience lag on calls or slow loading on video.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Inc.) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter