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Movistar won our 4G Availability award with a score of 64%, meaning our users on its network were able to achieve an LTE signal nearly two-thirds of the time. This winning score was 9 percentage points clear of its closest rival Claro, while CNT came in third place.
We saw a draw in our Download Speed Experience award, as Movistar's higher 4G Availability result allowed it to score a tie with Claro, despite Claro having a higher 4G Download Speed in our measurements. This same advantage also helped Movistar win our Upload Speed Experience medal.
Movistar came top in our Video Experience category — although its lead was not as comfortable as in some of our other awards. Both Movistar and Claro's scores fell into the Fair range in OpenSignal's Video Experience rankings.
Claro easily won our Latency Experience award with a score of 73.4ms — over a third better than its closest rival Movistar. And the winner was even further ahead of the pack in our 4G Latency measurements.
In our first ever in-depth analysis of Ecuador, we found that one of the country's three main operators stood out from the pack. Movistar won three of OpenSignal's award metrics outright and drew in one other, with particularly impressive leads in both 4G Availability and Upload Speed Experience. Meanwhile Claro drew with Movistar for our Download Speed Experience award and won Latency Experience outright.
| Mobile Experience Awards Ecuador | |||
|---|---|---|---|
January 2019,
Ecuador Report
|
M
Movistar
|
C
Claro
|
C
CNT
|
4G Availability
| |||
Video Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
|
Mobile Experience Awards Winners
|
January 2019,
Ecuador
|
|---|---|
|
4G Availability
|
M
Movistar
|
|
Video Experience
|
M
Movistar
|
|
Upload Speed Experience
|
M
Movistar
|
|
Latency Experience
|
C
Claro
|
|
Mobile Experience Awards Draws
|
January 2019, Ecuador
|
|---|---|
|
Download Speed Experience
|
M
Movistar
C
Claro
|
Movistar was the clear winner in our 4G Availability analysis, as our users on its network were able to receive an LTE signal nearly two-thirds of the time. This score was some way ahead of its rivals, reflecting a fairly large gap in LTE reach between Ecuador's operators.
Movistar was the clear winner of our 4G Availability award, with a score nearly 9 percentage points clear of its rivals. Movistar's winning 4G Availability score of 64.2% beat Claro's score of 55.3% in our measurements, followed by CNT on 50.6%. These scores show a pretty wide disparity in Ecuador among the three operator's 4G Availability scores. And this gap could become wider as Movistar continues to ramp up investment in its 4G network.
Movistar came top in our Video Experience category — although its lead was was much narrower than in some of our other awards. The winner's score of 49.9 (out of 100) narrowly beat Claro's 46.5, while CNT came some way behind with a score of 38.4. OpenSignal’s Video Experience metric is calculated on a scale of 0-100 over both an operator's 3G and 4G networks, using a range of factors including loading time, video stalling rates and picture resolution, to determine the overall quality of mobile video experience. While Movistar came top in our overall Video Experience award, there was virtually no light between Movistar and Claro in our 4G-only Video Experience measurements, with both operators scoring close to the 71 (out of 100) mark.
|
Video Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
C
CNT
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 71.0 (± 1.44) | 71.4 (± 1.32) | 57.7 (± 2.18) |
|
3G Video Experience
| 34.1 (± 2.29) | 33.2 (± 2.31) | 28.5 (± 2.53) |
| 4G Video Experience | in 0-100 points |
|
M
Movistar
|
71 (± 1.44) |
|
C
Claro
|
71 (± 1.32) |
|
C
CNT
|
58 (± 2.18) |
| 3G Video Experience | in 0-100 points |
|
M
Movistar
|
34 (± 2.29) |
|
C
Claro
|
33 (± 2.31) |
|
C
CNT
|
28 (± 2.53) |
We have also grouped our Video Experience scores in categories ranging from Very Good to Poor. In Ecuador, both Movistar and Claro's overall Video Experience scores fell into the Fair range, meaning video load times are sluggish, stuttering during playback is common and networks may have trouble coping with higher-resolution formats. Our measurements show that Claro and Movistar had similar 4G Video Load Time scores, with Movistar slightly ahead of its rival. But Claro was notably ahead in our 4G Video Stalling Occurrence measurements — meaning Movistar's superior 4G Availability score was the key factor which saw the operator secure our Video Experience crown.
CNT's Video Experience score however fell into the Poor category, where the typical user experience is characterized by frequent stalling and long loading times even for low-resolution video. This was also reflected in our supporting video metrics, which showed that CNT was considerably behind its rivals in both 4G Video Load Time and 4G Video Stalling Occurrence.
Movistar and Claro tied for our Download Speed Experience award, with both scoring close to the 12 Mbps mark. Claro was slightly ahead in both our 4G and 3G Download Speed measurements, but Movistar's superior 4G Availability result allowed it to score a draw.
|
Download Speed Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
C
CNT
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 24.5 (± 0.87) | 26.7 (± 0.68) | 19.1 (± 0.93) |
|
3G Download Speed
| 3.0 (± 0.14) | 3.8 (± 0.14) | 2.9 (± 0.11) |
| 4G Download Speed | in Mbps |
|
M
Movistar
|
24 (± 0.87) |
|
C
Claro
|
27 (± 0.68) |
|
C
CNT
|
19 (± 0.93) |
| 3G Download Speed | in Mbps |
|
M
Movistar
|
3 (± 0.14) |
|
C
Claro
|
4 (± 0.14) |
|
C
CNT
|
3 (± 0.11) |
Movistar and Claro shared the spoils in our Download Speed Experience award, while CNT came some way behind the leaders with an average download speed score of 8.4 Mbps. In our analysis of 4G Download Speed, we saw Claro pull ahead of its rivals with an average speed of 26.7 Mbps, compared to Movistar's 24.5 Mbps and CNT's 19.1 Mbps. Claro was also ahead in our 3G Download Speed table. But Movistar's higher 4G Availability score means our users on its network were able to get an LTE signal more often, boosting its overall Download Speed Experience score enough to draw with Claro.
Movistar won our Upload Speed Experience award fairly comfortably with a score of 4.7 Mbps, ahead of Claro's 3.9 Mbps. Claro and Movistar's 4G Download Speed scores were very close, but once again Movistar's high 4G Availability allowed it to win the day.
|
Upload Speed Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
C
CNT
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 9.9 (± 0.46) | 9.6 (± 0.29) | 3.3 (± 0.17) |
|
3G Upload Speed
| 0.8 (± 0.04) | 0.9 (± 0.04) | 0.7 (± 0.04) |
| 4G Upload Speed | in Mbps |
|
M
Movistar
|
10 (± 0.46) |
|
C
Claro
|
10 (± 0.29) |
|
C
CNT
|
3 (± 0.17) |
| 3G Upload Speed | in Mbps |
|
M
Movistar
|
1 (± 0.04) |
|
C
Claro
|
1 (± 0.04) |
|
C
CNT
|
1 (± 0.04) |
Both Claro and Movistar's 4G Upload Speed scores were very close at just under 10 Mbps. But once again, Movistar's greater 4G Availability meant more of our users on its network were able to access LTE more often. This allowed Movistar to push ahead of Claro in our Upload Speed Experience analysis, which factors in both 3G and 4G upload speeds and 4G network availability. Third-placed CNT was some way behind with an Upload Speed Experience score of just 1.5 Mbps — less than half the speed of either of its rivals.
While Movistar grabbed the lion's share of our awards, Claro won out in our Latency Experience analysis with a score considerably better than either of its rivals. Claro's average Latency Experience score of 73.4ms was over a third better than its closest rival Movistar.
|
Latency Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
C
CNT
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 90.0 (± 0.48) | 50.8 (± 0.68) | 102.4 (± 7.85) |
|
3G Latency
| 129.5 (± 2.01) | 85.5 (± 2.11) | 180.6 (± 8.86) |
| 4G Latency | in ms |
|
M
Movistar
|
90 (± 0.48) |
|
C
Claro
|
51 (± 0.68) |
|
C
CNT
|
102 (± 7.85) |
| 3G Latency | in ms |
|
M
Movistar
|
129 (± 2.01) |
|
C
Claro
|
86 (± 2.11) |
|
C
CNT
|
181 (± 8.86) |
Claro won our Latency Experience award with a score of 73.4ms, ahead of Movistar's 112.6ms and CNT's 154.1ms. Latency measures the delay users experience as data makes a round trip through the network, meaning the lower the latency score, the better. Claro was even further ahead of its rivals in our 4G Latency measurements with a score of 50.8ms, compared to Movistar's 90ms and CNT's 102.4ms. Latency plays a role in virtually all mobile data services, from VoIP calls to video, and the better the latency, the less likely you are to experience lag on calls or slow loading on video.
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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