Smart wins every award outright but Globe has more than halved its lead on Video Experience and is catching up on Upload Speed Experience and 4G Availability.
In this analysis, we explore the three reasons why many Filipino smartphone users have never connected to 4G. Addressing these would allow operators to switch-off their 3G networks earlier and reallocate the freed up spectrum to their 4G and 5G networks, which would improve the mobile experience.
When Opensignal compares countries on mobile network experience — for example in our State of Mobile Network Experience report or recently in our new mobile Games Experience report, the same countries are often in the lower ranks and similarly a group of wealthier countries such as Singapore, Japan, or the Netherlands routinely come top.
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For the very first time Opensignal is providing a comprehensive comparison of mobile network experience globally at the operator-level across five key measures of mobile network experience.
The Philippines has seen impressive improvements in download speeds and 4G Availability over the past two years
Our users in the Philippines have seen their average download speeds and 4G Availability increase by 80.9% and 19.5 percentage points, respectively, between Q4 2017 and Q2 2020.
Mobile networks in the Philippines are more resilient in urban areas than in rural during the crisis
As operators in the Philippines reported a dramatic surge in data consumption, we found that the quality of the video streaming experience over 4G connections was resilient.
Smart broke away from Globe in the six months since our last report to take the 4G Availability award.
We found a strong correlation between mobile Download Speed Experience and the GDP per capita of countries across southeast and south Asia. Our approach revealed a completely different landscape compared with looking at Download Speed Experience, Games Experience or other measures of mobile network experience in isolation.
While users on Smart scored just slightly higher than Globe for 4G Availability across rural and urban areas, the Download Speed Experience of our Filipino users is very polarized. Our rural users on Smart enjoyed a faster speed than Globe in all but three regions — Central Luzon, Central Visayas, and BARMM — where they tied.