Smart wins every award outright but Globe has more than halved its lead on Video Experience and is catching up on Upload Speed Experience and 4G Availability.
In this analysis, we explore the three reasons why many Filipino smartphone users have never connected to 4G. Addressing these would allow operators to switch-off their 3G networks earlier and reallocate the freed up spectrum to their 4G and 5G networks, which would improve the mobile experience.
When Opensignal compares countries on mobile network experience — for example in our State of Mobile Network Experience report or recently in our new mobile Games Experience report, the same countries are often in the lower ranks and similarly a group of wealthier countries such as Singapore, Japan, or the Netherlands routinely come top.
Mahalaga ang pag-alam kung gaano kabilis ang iyong internet. Pero ano naman kaya ang pag-unawa sa kung ano talaga ang ibig sabihin ng mga numerong iyon.
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5G is still near the beginning of its decade-long era.
Our users in the Philippines observe their best experience in terms of 4G download speeds, latency and video streaming in the early hours of the morning, but both Smart and Globe have engineered their networks to the point that our users can rely on mobile connections even during the busiest times of the day for most tasks.
Smart widens the gap on 4G Availability, but both operators’ scores have increased for this measure of the mobile experience.
The mobile network experience across five regions in the Philippines has greatly improved since Q4 2018
Opensignal has investigated the mobile network experience of its users across five regions (Mindanao, the National Capital Region — NCR, North & Central Luzon, South Luzon and the Visayas).
The Video Experience and Latency Experience observed by our users in the Philippines improved by 29.5% and 19.6%, respectively, between Q3 2018 and Q1 2020.
For the very first time Opensignal is providing a comprehensive comparison of mobile network experience globally at the operator-level across five key measures of mobile network experience.