Our U Mobile users saw the largest improvement in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — compared to our last report.
Our data also suggests that with low-cost data offerings being common across the board, the quality of experience is becoming the differentiating factor and is gaining importance as a driver for churn in the Malaysian mobile market.
Filter Insights based on date, author or topic.
Voice apps offer flexibility across a number of devices and networks, and have soared in popularity as smartphones become more and more ubiquitous.But what's the mobile user experience like on these voice apps on today's mobile networks?
Our users saw the fastest Download Speed on Maxis’ network but enjoyed the best Video Experience on Celcom’s award-winning network in video category.
It's very common to think that fast download speeds translate to a good mobile video experience, but that’s certainly not the case when we take a deep dive into real-world data.
Smartphone users in Seoul experience the fastest speeds in any of the Asia Pacific cities we analyzed. Seoul’s Download Speed Experience score of 56.3 Mbps was an astonishing 41% faster than second- placed Singapore or third-placed Sydney, and almost double that of Tokyo or Taipei.
Maxis and Celcom were deadlocked in our new Video Experience metric with scores just above 61, earning them both Good ratings in our video quality scale.
Not all LTE networks are created equal, and few countries exemplify that maxim more than Malaysia.