We have seen a lot of change since our last report. DiGi swept away our Video Experience and Download Speed awards, which were previously held by Maxis.
To understand what the new normal looks like for mobile experience, Opensignal is updating our previous analysis of the impact of the pandemic and changed user behavior on the mobile experience with new data.
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Last year, to celebrate Opensignal’s 10th anniversary, we ranked the world's operators using our leading measures of the real-world mobile network experience. It was so well received that we’ve chosen to publish the awards again.
Our data also suggests that with low-cost data offerings being common across the board, the quality of experience is becoming the differentiating factor and is gaining importance as a driver for churn in the Malaysian mobile market.
Recently, the Government of Malaysia announced a multi-billion dollar national digital infrastructure plan, Jalinan Digital Negara (JENDELA), to improve the country’s digital infrastructure and connectivity.
We observed that our Malaysian smartphone users' average mobile data consumption increased drastically over a few weeks across all networks — concurrently with the MCO's introduction — and this was associated with significant drops in our users' average 4G Download Speed Experience. While our users' data consumption on most networks in the third quarter of 2020 has remained above pre-MCO levels, their average download speeds are slowly returning to normal and even improving beyond those seen before the MCO in some cases.
Our U Mobile users saw the largest improvement in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — compared to our last report.
For the very first time Opensignal is providing a comprehensive comparison of mobile network experience globally at the operator-level across five key measures of mobile network experience.