We have seen a lot of change since our last report. DiGi swept away our Video Experience and Download Speed awards, which were previously held by Maxis.
According to Opensignal’s comparative analysis of trends of mobile data consumption recorded by smartphone users in Southeast Asia, Malaysia showed a remarkable increase in mobile data usage between January 2020 and February 2021 - higher than other countries in the region.
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Our U Mobile users saw the largest improvement in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — compared to our last report.
For the very first time Opensignal is providing a comprehensive comparison of mobile network experience globally at the operator-level across five key measures of mobile network experience.
In this report we examined the mobile network experience on five Malaysian national operators’ networks — Celcom, Maxis, DiGi, U Mobile and Unifi — to see how they fared. We further delved deeper into 12 states and two Federal Territories of Malaysia, comparing the results of these five operators. We also introduced two new metrics in this report for the first time in Malaysia — Games Experience and 4G Coverage Experience.
We have analyzed how three measures of the mobile user experience vary between international roamers from Malaysia and domestic users in Singapore.
We found a strong correlation between mobile Download Speed Experience and the GDP per capita of countries across southeast and south Asia. Our approach revealed a completely different landscape compared with looking at Download Speed Experience, Games Experience or other measures of mobile network experience in isolation.
A deeper look into the existing urban-rural disparity to understand our users’ mobile network experience while connecting to 3G and 4G services on Malaysia’s five major operators’ networks — Celcom, DiGi, Maxis, U Mobile, and unifi.