Our latest look at the Malaysian mobile network experience reveals fierce competition for Opensignal’s awards. This time, four national operators each have won one award outright; while Maxis has retaken both the Video Experience and Games Experience awards, U Mobile tops Voice App Experience and Upload Speed Experience.
Last year Malaysia kicked off the first phase of a multi-billion dollar digital infrastructure project — the JENDELA initiative. But what's been the impact of these significant investments on the mobile network experience in Malaysia?
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According to Opensignal’s comparative analysis of trends of mobile data consumption recorded by smartphone users in Southeast Asia, Malaysia showed a remarkable increase in mobile data usage between January 2020 and February 2021 - higher than other countries in the region.
We have seen a lot of change since our last report. DiGi swept away our Video Experience and Download Speed awards, which were previously held by Maxis.
Last year, to celebrate Opensignal’s 10th anniversary, we ranked the world's operators using our leading measures of the real-world mobile network experience. It was so well received that we’ve chosen to publish the awards again.
Our data also suggests that with low-cost data offerings being common across the board, the quality of experience is becoming the differentiating factor and is gaining importance as a driver for churn in the Malaysian mobile market.
Recently, the Government of Malaysia announced a multi-billion dollar national digital infrastructure plan, Jalinan Digital Negara (JENDELA), to improve the country’s digital infrastructure and connectivity.
We observed that our Malaysian smartphone users' average mobile data consumption increased drastically over a few weeks across all networks — concurrently with the MCO's introduction — and this was associated with significant drops in our users' average 4G Download Speed Experience. While our users' data consumption on most networks in the third quarter of 2020 has remained above pre-MCO levels, their average download speeds are slowly returning to normal and even improving beyond those seen before the MCO in some cases.