Our U Mobile users saw the largest improvement in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — compared to our last report.
Our data also suggests that with low-cost data offerings being common across the board, the quality of experience is becoming the differentiating factor and is gaining importance as a driver for churn in the Malaysian mobile market.
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In this report we examined the mobile network experience on five Malaysian national operators’ networks — Celcom, Maxis, DiGi, U Mobile and Unifi — to see how they fared. We further delved deeper into 12 states and two Federal Territories of Malaysia, comparing the results of these five operators. We also introduced two new metrics in this report for the first time in Malaysia — Games Experience and 4G Coverage Experience.
We have analyzed how three measures of the mobile user experience vary between international roamers from Malaysia and domestic users in Singapore.
We found a strong correlation between mobile Download Speed Experience and the GDP per capita of countries across southeast and south Asia. Our approach revealed a completely different landscape compared with looking at Download Speed Experience, Games Experience or other measures of mobile network experience in isolation.
A deeper look into the existing urban-rural disparity to understand our users’ mobile network experience while connecting to 3G and 4G services on Malaysia’s five major operators’ networks — Celcom, DiGi, Maxis, U Mobile, and unifi.
In one year mobile Video Experience has significantly improved in 59% of 100 countries analyzed. But the U.S. is lagging behind on mobile video as carriers face a spectrum crunch. Uniquely, Opensignal tests mobile video streaming at scale and does not estimate video experience based on speed tests or other indirect measurements.
The increasing population density in urban centers has created a digital divide between thinly and densely populated areas. Opensignal measured our users’ experience across Malaysia and found that a connectivity gap exists between sparsely populated rural areas and densely populated urban areas.