A lot has changed in this Opensignal report on the mobile network experience in Malaysia. Unifi now shares the largest award tally, alongside Digi, and U Mobile users now enjoy the fastest overall speeds in Malaysia.
In the third 5G Global Mobile Network Experience Awards report, Opensignal once again compares operators from around the world to recognize those on which our users had the best 5G experience.
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In this report we analyze how 5G has impacted the mobile experience in Malaysia, and to see how it has evolved since the first five national operators joined.
Opensignal data shows that APAC users observe twice or even thrice as fast 4G download speeds and around 50% faster 5G download speeds when there are large amounts of spectrum bandwidth connected compared with low amounts. Video streaming services also benefit from increased spectrum bandwidth — however, the difference is more marked on 4G than 5G.
The 5G experience continues to evolve. More markets are launching 5G. More spectrum is becoming available and that additional spectrum is boosting capacity and improving users’ experience with faster speeds, and a better video and gaming experience. In this latest global 5G benchmark, Opensignal quantifies how the real-world 5G experience compares.
With poor mobile connectivity, users spend 20% less time in each app session while with poor Wi-Fi it’s an even greater 38% less time. After seven days, app retention rates are 49% lower for users that have seen consistently poor connectivity.
Our Malaysian users see a massive uplift in average download speed when connected to 5G and experience the fastest overall speeds on Celcom's network.
In this Opensignal analysis we look at how the change in behavior during the month of Ramadan affects the mobile experience in five countries with large Muslim populations. In Egypt, Indonesia, Pakistan and the Kingdom of Saudi Arabia we see reduced download speeds in the early morning during the month of Ramadan, showing that users change their routines around this holy month.
How Malaysian operators can leverage their local strengths in mobile experience to improve their user shares
In this new analysis, Opensignal analytics demonstrates there is a strong correlation between the quality of users’ mobile experience and East, South and Southeast operators’ market shares. However, there are differences between operators’ local market share and their national position.