In this report we examined the mobile network experience on five Malaysian national operators’ networks — Celcom, Maxis, DiGi, U Mobile and Unifi — to see how they fared. We further delved deeper into 12 states and two Federal Territories of Malaysia, comparing the results of these five operators. We also introduced two new metrics in this report for the first time in Malaysia — Games Experience and 4G Coverage Experience.
We have analyzed how three measures of the mobile user experience vary between international roamers from Malaysia and domestic users in Singapore.
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Voice apps offer flexibility across a number of devices and networks, and have soared in popularity as smartphones become more and more ubiquitous.But what's the mobile user experience like on these voice apps on today's mobile networks?
Our users saw the fastest Download Speed on Maxis’ network but enjoyed the best Video Experience on Celcom’s award-winning network in video category.
It's very common to think that fast download speeds translate to a good mobile video experience, but that’s certainly not the case when we take a deep dive into real-world data.
Smartphone users in Seoul experience the fastest speeds in any of the Asia Pacific cities we analyzed. Seoul’s Download Speed Experience score of 56.3 Mbps was an astonishing 41% faster than second- placed Singapore or third-placed Sydney, and almost double that of Tokyo or Taipei.
Maxis and Celcom were deadlocked in our new Video Experience metric with scores just above 61, earning them both Good ratings in our video quality scale.
Not all LTE networks are created equal, and few countries exemplify that maxim more than Malaysia.