In the last six months we have seen WindTre consolidate its position in our national awards table with strong improvements in both of our speed metrics, as well as a newly found lead in Video Experience, after jointly winning that award with TIM six months ago.
Opensignal has analyzed mobile subscriber churn in Italy and found that our users who changed their mobile operator on average had a worse mobile experience before they switched compared to the typical experience on their original network. Also, our data shows that, while the main brands of TIM, Vodafone and WindTre are losing smartphone users, their respective lower-cost brands — Kena Mobile, ho. and Very Mobile — are gaining users.
One year on from the first launch of 5G services for smartphone users back in April 2019, Opensignal looks at what’s changed across 100 countries globally on six different measures of the mobile network experience, including upload and download speed, video, voice and games experience, along with the percentage of time that 4G users spent connected to a 4G network (4G Availability).
Conoscere la velocità della tua connessione a internet è importante, ma cerchiamo di capire cosa indicano realmente quei numeri.
Filter Insights based on date, author or topic.
Opensignal analysed Italy’s mobile experience using ISTAT’s Ecological Provinces and found that our users in the Alps on average enjoyed faster download and upload speeds compared to our users in the southern ecological provinces.
As the old saying goes, unity is strength: the newly merged WindTre won 2 awards and secured two additional draws out of a total of 7 national awards, while both of the former Wind and 3 Italia used to lag behind TIM and Vodafone in our previous reports.
As Italy imposed restrictions last month owing to the COVID-19 pandemic, operators have reported a dramatic surge in mobile data usage which has affected the mobile network experience of users across the country. Overall, Italy’s mobile operators have offered a highly resilient service, especially to urban users.
Globally, operators report mobile data use is increasing dramatically but Opensignal’s analytics demonstrate that despite these challenges the mobile experience is holding up well. Opensignal has seen only relatively small changes in users’ 4G Download Speeds in some countries, and none at all in other countries.
Opensignal observed that our Italian users experienced significantly lower 4G Download Speeds during daytime in the week commencing on Monday, March 9 — following the government’s restrictions imposed on the population on March 10 as part of its response to the coronavirus crisis.
Opensignal observed an increase in the time Italian smartphone users spent connected to Wifi across several provinces, meaning people were spending significantly more time indoors before the government extended restrictions and told Italians to stay at home and avoid all non-essential travel.