Jan 2024
USA, January 2024, Mobile Network Experience
In the latest U.S. Mobile Network Experience report, T-Mobile leads the award count with nine outright wins out of 15 awards available. Verizon ends with five awards claimed outright, while AT&T scores the highest for Availability.
Feb 2024
Global Mobile Network Experience Awards 2024
In this Opensignal’s fifth Global Awards report, we analyse the difference in the overall experience seen by our users on different operators across the globe.
Feb 2024
Opensignal data shows the scale and progression of AT&T’s February outage
On Feb 22, 2024, a nationwide, multi-hour outage disrupted mobile services for AT&T network users. Opensignal continuously detected the extent and development of the outage shortly after it began.
Feb 2024
Opensignal illustrates the correlation between outage exposure and subscriber losses
States with greater AT&T outage impact suffered greater AT&T subscriber losses.
Filter Insights based on date, author or topic.
Arrival of eSIM is altering how consumers interact with operators
The switch from a physical SIM card to electronic, threatens to alter how consumers switch operators and will cause operators to adopt new tactics to retain and acquire users. Opensignal’s new analysis shows there is a large increase in the proportion of users switching their operator among those who use an eSIM across seven analyzed markets – Brazil, Indonesia, Singapore, South Korea, Taiwan, the U.K. and in the U.S.
USA, July 2023, 5G Experience
In this USA 5G Experience report, Verizon leads the national award count with five outright wins — including the newly introduced 5G Live Video Experience. T-Mobile retains 5G Download Speed and 5G Availability.
USA, July 2023, Mobile Network Experience
In Opensignal's latest USA Mobile Network Experience report, T-Mobile dominates the awards table again, with six outright wins out of a possible eight. Verizon now wins Voice App Experience seizing the award from previous winner T-Mobile, while AT&T successfully defends Availability as its sole outright win
Benchmarking the Global 5G Experience — June 2023
The 5G experience continues to evolve. More markets are launching 5G. More spectrum is becoming available and that additional spectrum is boosting capacity and improving users’ experience with faster speeds, and a better video and gaming experience. In this latest global 5G benchmark, Opensignal quantifies how the real-world 5G experience compares.
U.S. theme parks see a better mobile network experience than the national average
In this new analysis, Opensignal looks at the mobile network experience of our smartphone users who visited some of the most attended amusement parks in the U.S., to see how their experience compared to the national averages, and between the included parks and operators.
USA Fixed Broadband Experience Report — May 2023
In this third Opensignal report on the state of fixed broadband experience in the U.S., Opensignal analyzes the real-world experience of our American users, across four key measures: Broadband Download Speed, Broadband Upload Speed, Broadband Consistent Quality, and Broadband Video Experience. For the first time, we examine the U.S. national broadband experience and also analyze providers’ experience in five regions. Even more significantly, we compare ten head-to-head battles by looking at how a broadband provider compares against its direct competitors, based on the extent of the overlap of each providers’ service area.
Poor connectivity damages the mobile app business
With poor mobile connectivity, users spend 20% less time in each app session while with poor Wi-Fi it’s an even greater 38% less time. After seven days, app retention rates are 49% lower for users that have seen consistently poor connectivity.
