Jan 2024
Brazil, January 2024, Mobile Network Experience
TIM is the most awarded mobile network in Brazil this time around, with seven awards won outright. Claro ends with four outright wins under its belt Vivo’s award haul is more modest, although the operator reconfirms its supremacy for both 5G speed awards.
Feb 2024
Global Mobile Network Experience Awards 2024
In this Opensignal’s fifth Global Awards report, we analyse the difference in the overall experience seen by our users on different operators across the globe.
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Benchmarking the LATAM 5G Experience — July 2023
In this first benchmarking piece on 5G experience in Latin America, Opensignal looks at the experience of mobile users across seven markets that have already deployed commercial 5G services — and quantifies the uplift in experience compared to 4G. Brazil and Guatemala are regional leaders in terms of speed and experiential metrics — however, our 5G users in Puerto Rico connect to 5G services for the highest proportion of the time.
Benchmarking the Global 5G Experience — June 2023
The 5G experience continues to evolve. More markets are launching 5G. More spectrum is becoming available and that additional spectrum is boosting capacity and improving users’ experience with faster speeds, and a better video and gaming experience. In this latest global 5G benchmark, Opensignal quantifies how the real-world 5G experience compares.
Usuários nas capitais do Brasil contam com velocidade de download 5G superior a 250 Mbps
Nessa nova análise, a Opensignal comparou a experiência de nossos usuários de smartphones com 5G nas 27 capitais do Brasil – a capital federal Brasília e 26 capitais estaduais. Embora nossos usuários em diferentes capitais contem com velocidades médias de download em 5G de mais de 250 Mbps, há diferenças substanciais entre as cidades, de até cerca de 150 Mbps. Também observamos grandes diferenças na velocidade de upload em 5G e na experiência com jogos em 5G nessas 27 capitais.
Users in Brazil’s state capitals enjoy 5G Download Speed exceeding 250Mbps
In this new analysis, Opensignal has compared the 5G experience of our smartphone users in Brazil’s 27 capitals — federal capital Brasília and 26 state capitals. While our users across different capitals enjoy average 5G download speeds of over 250Mbps, there are substantial differences between the cities, up to around 150Mbps. We also see large differences in 5G Upload Speed and 5G Games Experience across these 27 capitals.
Poor connectivity damages the mobile app business
With poor mobile connectivity, users spend 20% less time in each app session while with poor Wi-Fi it’s an even greater 38% less time. After seven days, app retention rates are 49% lower for users that have seen consistently poor connectivity.
Poor network experience drives churn in Brazil
Opensignal analyzed the mobile experience of Leavers in the last quarter of 2022. We observed that Leavers spent more time with no signal on their old operator compared with the average experience of all users on their original mobile operator’s network. Looking at the experience of our 5G users before they switched operators, Leavers generally observed slower overall download and upload speeds on their old operator, compared to the network averages.
Como uma experiência ruim gera churn no Brasil
A Opensignal analisou a experiência com telefonia móvel dos usuários que mudaram para outras operadoras – usuários da Opensignal que utilizam smartphones e mudaram de operadora de telefonia móvel no último trimestre de 2022.
