Tigo continúa dominando nuestra tabla de premios: el operador rompió con éxito el empate estadístico con Claro para el premio Experiencia en Juegos Móviles que existía en el reporte anterior y aseguró este premio como único ganador. Además de eso, Tigo defendió sus títulos en cinco categorías reclamadas anteriormente, mientras que Claro mantiene su premio a la mejor Experiencia en Cobertura 4G
To understand what the new normal looks like for mobile experience, Opensignal is updating our previous analysis of the impact of the pandemic and changed user behavior on the mobile experience with new data.
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In this report, Tigo won five of our awards outright.
For the very first time Opensignal is providing a comprehensive comparison of mobile network experience globally at the operator-level across five key measures of mobile network experience.
For the first time in Colombia, two operators — Claro and Tigo — surpassed the 80% mark in the 4G Availability metric, meaning our users on both these networks were able to connect to 4G services more than 80% of the time.
Globally, operators report mobile data use is increasing dramatically but Opensignal’s analytics demonstrate that despite these challenges the mobile experience is holding up well. Opensignal has seen only relatively small changes in users’ 4G Download Speeds in some countries, and none at all in other countries.
In our last report, we saw Movistar starting to assert its dominance, but in six months the dynamics in the Colombian mobile network market have changed. Claro bagged four of our national awards, Tigo won our inaugural Voice App Experience award, and Movistar held on to our Video and Latency Experience awards. But far from stagnating, we've seen some very impressive increases in scores across the board, and with MinTIC auctioning the 700MHz, and 2500 MHz bands to upgrade mobile networks from 2G and 3G to 4G technology, and we expect to see further improvements in our upcoming reports.
In one year mobile Video Experience has significantly improved in 59% of 100 countries analyzed. But the U.S. is lagging behind on mobile video as carriers face a spectrum crunch. Uniquely, Opensignal tests mobile video streaming at scale and does not estimate video experience based on speed tests or other indirect measurements.