Employee Spotlight: Meet Yi En, Customer Success Manager and devoted Scrabble player

Welcome back to our employee spotlight series! We hope you enjoy getting to know the diverse and unique talent we have the pleasure to work with everyday. 

In this post, we get to know Yi En, one of our Customer Success Managers based out of our Singapore office. 

 

What do you do at Opensignal?

I am a Customer Success Manager working in the Asia Pacific team. I am involved in the pre-sales activities as well as post-sales engagement, making sure that clients get the best out of our solutions. My days are quite varied and customer-driven, on any day I could be setting up demo sessions or briefings as well as preparing bespoke analyses. 

What are you most proud of during your journey at Opensignal?

I’ve been lucky to have quite a few proud moments. But perhaps one that really stands out was my first independent project, where I was responsible for a Proof Of Concept, working directly with a client in Japan, which ultimately led to a long-term contract.

What led you down this path?

Honestly, it was completely by chance. I didn’t have any prior experience or in-depth knowledge of the wireless industry, but an opportunity presented itself and I am so glad I took it. At the time I knew I wanted a role that is technical … but not too technical. I was looking for that sweet spot where I could use my data analytics and my communication skills. Fast forward 2.5 years and it turns out this position was a really good fit for both my skills and my interests. 

So your previous roles were more technical then?

Yes, at first. Previously, I was a software engineer in the automotive industry, so very technical. But I soon realized I wanted to do something different so I opened my own video game retail shop. That was a 180 degree change. I was doing it all: from cashier and retail assistant to dealing with the day-to-day operations of a business. It was one of the most rewarding experiences I’ve ever had and I learned so much in that time. But it was also very stressful and I found it was impossible to have any downtime, to shut off and take a breather.

How would you describe Opensignal in 3 words?

Open, flexible and international.

What do you find unique about Opensignal?

The team is very competent and respectful, we are all mutually flexible which really helps to get work done.

How do you unwind after a long day?

Once in a while I take part in Scrabble competitions. I’ve been involved since I was a teenager and I got to travel to some really exciting places to play Scrabble, like Thailand, Australia, the Czech Republic, Malta, and Romania. I wouldn’t say it helps me unwind, it’s more like a challenging hobby that I really enjoy, and there’s a great community with fellow Scrabble players. 

So if you could’ve gone down any other career path would it be a professional Scrabble player?

Likely not. It’s a great hobby but one of my very recent interests is politics, so... I wouldn't mind trying out a political career actually. I guess I like challenges. 

What was the last book you read?

Dreams From My Father by Barack Obama. Some chapters were very interesting, others resonated a bit less but it’s definitely worth a read. 

What is next on your bucket list?

I’m really looking forward to my honeymoon next year. My partner and I had a wedding during Covid, so our travels had to be delayed, but we are finally making our way to Japan next Spring and I’m really excited about that. 

 

Interested in learning more about the Opensignal team? In our recent employee spotlights we get to know more about Ryan, a CAI managerSam, a Senior Analyst, and Lisa, a Data Scientist, and Harley, a Customer Success specialist.

Want to know more about Opensignal? Have a look at our About page or browse around the Careers page to find your next opportunity!